Austin and the team were absolutely amazing. All of them were consistently checking in to make sure we were happy with the process and always had the answers to any of my questions. Nikki Cravens‑Howard Was the only person I had an issue with, she was distant and I constantly felt as if I was a bother when dealing with her. She did not respond when needed and passed me off to others again making me feel as though I were not important enough to deal with. Every other team member I dealt with were a 10+.
Veterans United did an amazing job! Our home buying experience was made easy with the team that was provided! I would recommend Veterans United to any veteran that's looking to purchase a home!
Was treated as a person & not just a “Customer”..Great people and energy from start to finish.
Jackson and the team were awesome! Responsive, knowledgeable, and were essential in making this dream home purchase happen!! Thanks Jackson and VU, grateful for your help and partnership always.
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Corey and his teammates made it simple to get the ball rolling for when we found our home, and the process of closing went just as quick and efficiently.
Veterans United was very easy to work with and their employees are very efficient. A special thanks to Alberto and his team for their professionalism and efficiency. Alberto really made my experience a positive one.Will definitely recommend Veterans United to people looking for a mortgage.
Nicole made the process very simple and straightforward, looking to continue to do business with her and her team.
Jason was informative and explained what I needed explained.
Everyone was helpful, kept me updated daily and answered all my questions promptly. Very happy with my experience.
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Chace Tuck has been so wonderful throughout my entire process. Always available for a call and thoroughly answered all my concerns and questions. He helped make my first home buying experience very simple and painless.
My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!
This is our 2nd time purchasing a home with Veterans United. They were always in communication with us and made themselves available even on weekends. Their “To-Do” list helped us keep track and focus on what we needed to be working on and where we were in the overall process, which helped tremendously lessen the feeling of being overwhelmed for those of us with anxiety. I (spouse of Veteran) have purchased a home in the past and that experience was chaotic and had me on an emotional roller coaster for almost 2 months. The process with Veterans United was right at a month from entering into a purchase agreement to closing. Too many positive differences between my two home buying experiences. I will always recommend Veterans United!! A++++I also wanted to share my experience with Jamie Milholland, Senior Credit ConsultantShe helped me (spouse) increase my credit score to be able to qualify to be on the loan with my husband. He has great credit, me not so much. She looked at my credit reports and we came up with a plan to increase my scores. She checked in with me weekly at first and at the end of the month we checked my credit score and made any adjustments needed to continue to increase my credit. February 27th-April 1st my credit score went from 580 to 628. She was nonjudgmental regarding my past financial mistakes and focused on helping me get where I needed to be. As of May 1st my credit score is 640 and it just continues to increase as I continue to implement her plan. If it wasn’t for Jamie we not have been able to include me on the mortgage.
