Skip to Content

Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
466,133 reviews
742 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
4.9 out of 5 Trustpilot logo
4.8 out of 5 Zillow logo
4.9 out of 5 Lending Tree logo
Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 466,133 unfiltered reviews

Starting on Page 120 of 15,538. Return to Page 1

4.5 out of 5 Stars

All went well. Must do plenty of homework in order to get everything done. Plus, hire a realtor. They are a key asset between you and the seller.

headshot image of Keith Simon

Loan Officer : Keith Simon

NMLS# 1229656

5 out of 5 Stars

“Veterans United provided an excellent experience from start to finish. The team was professional, responsive, and always willing to answer my questions throughout the process. They made everything much easier and helped me feel confident every step of the way. I truly appreciate their support and would definitely recommend them to other Veterans.”

headshot image of Emmy Curry

Loan Officer: Emmy Curry

NMLS# 2341610

5 out of 5 Stars
headshot image of Justin Hudson

Loan Officer: Justin Hudson

NMLS# 1823997

4.5 out of 5 Stars
headshot image of Nate Bohon

Loan Officer: Nate Bohon

NMLS# 1136526

5 out of 5 Stars

My loan officer Nathan Bitner and his team are amazing. He sold me my first house, they made everything very simple, he watches out for the buyers best interests, has answers for all of my questions during the process. Nathan just helped my family and I refinance our house it quick, fast and easy.Thanks Nathan.

headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
Photo submission from Harold K.

My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!

headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

3.5 out of 5 Stars
headshot image of Carl Thomas

Loan Officer: Carl Thomas

NMLS# 1030850

5 out of 5 Stars
headshot image of Austin Butler

Loan Officer : Austin Butler

NMLS# 2703745

5 out of 5 Stars
headshot image of Marcus Crossgrove

Loan Officer: Marcus Crossgrove

NMLS# 1875139

5 out of 5 Stars
headshot image of Mark Sexton

Loan Officer: Mark Sexton

NMLS# 1092870

5 out of 5 Stars
headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

Ready to see for yourself?

Experience first-hand why 371,611 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars

Taylor & her team were outstanding & I would recommend vu to family & friends

headshot image of Taylor Deppe

Loan Officer: Taylor Deppe

NMLS# 1055205

5 out of 5 Stars

The entire staff had knowledgeable and efficient. It was a pleasure working with them.

headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars
headshot image of Alex Herbel

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
headshot image of Eric Hermann

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
headshot image of Toby Clifton

Loan Officer: Toby Clifton

NMLS# 1996257

5 out of 5 Stars
Photo submission from Terrance S.

Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!

headshot image of James Miller

Loan Officer: James Miller

NMLS# 1374328

4.5 out of 5 Stars
headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars
headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

5 out of 5 Stars
headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars
headshot image of Sara Myers

Loan Officer: Sara Myers

NMLS# 2740631

0.5 out of 5 Stars

I did not have a good experience. The communication was always vague. The work was slow and now I have received an email that is telling me I am to pay my mortgage to a different company- when reaching out to Sam Brown to clarify whether this is fraud I get no response. I would be embarrassed to refer this company.

Response from Veterans United

Hi Ernest,
I’m sorry to hear that your experience left you feeling frustrated and unsupported. Clear communication is such an important part of the homebuying process, and I understand how concerning it would be to receive notice that your mortgage servicing was changing while also feeling unable to get timely clarification to your questions.

I can appreciate why this situation caused confusion and concern, especially when you were trying to confirm whether the communication you received was legitimate. Feedback like yours is important because buying a home should feel guided and transparent from start to finish.

I’d like the opportunity to learn more about your experience and help review your concerns further. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

Awesome job!! Highly recommend them.

headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars

Daren and his team are amazing! They went above and beyond for our family. From our first purchase to refinancing, they were on top of everything.

headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

5 out of 5 Stars

The team was great they explained everything during the process.

headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

0.5 out of 5 Stars

The appraiser was the absolute worst they sent out. They wouldn’t send someone else out since she took almost 3 weeks to get report back and our realtor agent ended up doing her work.
The loan company should have sent another appraiser out immediately.

Response from Veterans United

Hi Robert,
I’m very sorry to hear how frustrating this part of the process was for you. Waiting weeks for an appraisal report while trying to move forward with a home purchase can be incredibly stressful, especially when you felt like communication and follow-through were lacking along the way.

I understand why you were upset by the delays and by feeling like more should have been done to keep things moving. Purchasing a home already comes with enough pressure, and I’m sorry this experience added to it instead of making things easier.

I appreciate you sharing this feedback because situations like this deserve a closer look. I’d like the opportunity to learn more about what happened and review your concerns further with you directly. Please feel free to contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically answered the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
Photo submission from Michael B.

MY VETERANS UNITED TEAM ROCKS!!!! Wow! Talk about making a scary complicated process EASY!! Everyone from Travis my Loan Officer, Travis my agent, Jill finalizing my loan, Travis the inspector and the rest, I felt like these guys were friends I've known for a while! I'm a first time home buyer and I wish I contacted Veterans United years ago! I'm telling everyone that will listen; CALL VETERANS UNITED TODAY!!

headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars

I had an incredibly smooth and easy home buying experience with Veterans United! Joel and his team were absolutely incredible! They were there every step of the way to help and explain everything throughout the process. As a first time home buyer the experience was daunting to say the least and they made it not only enjoyable but educational as well!

headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars
headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

4 out of 5 Stars
headshot image of Lee Montano

Loan Officer: Lee Montano

NMLS# 165771

Show Relevant Reviews

See more from Veterans like you

Filters by state
Filters by branch of service
Filters by type of loan

Back to Top

Enter to win $100,000 toward your new home! No purchase necessary; see official rules for details.