My assigned team was extremely knowledgeable, genuine, and reliable while assisting me through a loan change. I was able to receive a better rating thanks to this team and I am greatly appreciative of their work. Any questions were answered in a timely manner while also providing explanations for me to understand. Overall, my loan officers, David and Nicole, were top tier in support and in making this process as easy as possible.
We recently refinanced with Veterans United Home Loans using the same loan officer, Nathan Bitner, who has been with us since the very beginning. He has always been wonderful, honest, and genuinely looking out for our best interests. This is now our third time financing a home with him, and there’s a reason we continue to come back. At this point, it feels much more personal, and we truly consider him a friend.Nathan is now in a lead role, and he is absolutely killing it. Even with his growth, he has never lost the personal connection and care that made us trust him from day one. His entire team has also been amazing, always stepping in and helping whenever needed to make sure everything kept moving smoothly and efficiently.The refinance process itself was incredibly quick and easy on our end, even while handling a power of attorney for my husband who is currently deployed. Nathan and his team made everything stress-free, seamless, and easy to understand during a time that could have easily been overwhelming. We are beyond grateful for their professionalism, communication, and support throughout every step of the process.
Veterans United did an amazing job! Our home buying experience was made easy with the team that was provided! I would recommend Veterans United to any veteran that's looking to purchase a home!
Everyone was so helpful! As first time home owners, they made our process very simple and straightforward!
Everything was Fantastic
I really enjoyed working with Veterans United. The people are nice. You can always get hold of someone if you have questions. Their response times are quick. They will sit and explain any quedtuin you might have, and not make you feel like and idiot. The only thing I had an issue was the amount of people that would call, text or email me saying that they are part of my team. I did feel like I didn't know who I should call first about certain questions. Other than that, it was a wonderful experience.
From the very start Veterans United made to entire house buying process a lot easier than I thought it would be. I would highly recommend their services to any veteran looking to purchase a home.
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Chris Campbell and his team are amazing. This is the second time I have had the pleasure of purchasing with Chris. Everyone is knowledgeable and answered any questions in a way that I understood. I would highly recommend them to anyone. I hope I dont have to buy another house but if I do it will be through veterans United and chris Campbell
Veterans United was very easy to work with and their employees are very efficient. A special thanks to Alberto and his team for their professionalism and efficiency. Alberto really made my experience a positive one.Will definitely recommend Veterans United to people looking for a mortgage.
Outstanding process and team- I will absolutely be telling anyone I know who is in the moving process to reach out. Ashlyn really did make this whole thing super easy- walked me through all the docs and gave great advice!
Underwriting asked for information they had repeatedly.
Response from Veterans United
Hey Evan,
I’m sorry for the frustration. I know it’s stressful to be asked for the same information multiple times during the loan process. I appreciate you sharing this feedback, and I’d like the chance to learn more about your experience. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I want to thank Mark Manos and the team at Veterans United Home Loans for making my home loan experience such a positive one.
Mark was professional, helpful, and easy to work with from start to finish. He always kept me informed, answered my questions quickly, and made the process feel much less stressful. I really appreciated his communication, patience, and dedication throughout everything.
Buying a home is a big step, and Mark made me feel confident and supported the entire time. I truly appreciate all of his hard work and would highly recommend him to anyone looking for a reliable and knowledgeable loan officer.
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If I said anything it would be that David is the best.I can't thank him enough for working with me.
My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!
Drennan Johnson and Anna Jayamanne were great to work with on our loan! Drennan was extremely responsive and made the approval process seamless. He’s excellent with numbers and helped us get the best rate. Notoriously, underwriting is one of the worst parts of the loan approval process, but Anna put us at ease and made everything stress-free. They really were the dream team!
Would rather have someone speaking in spanish to clarify everything.
All of the VU representatives were kind, courteous, professional and had that “just right” sense of urgency needed to get the job done. The were all very knowledgeable and helpful in every way as well. The biggest factor for me was the VU mobile app!!! It is by far the most “user friendly” application I have ever used! The app, along with the assigned reps, together all made the home buying process incredibly easy and quick!!
Veterans United made us feel like we’ve been buying houses our whole lives. Although this was truly our FIRST home buying experience, the process was so smooth and made easy for us. Every single step of the way we were informed of changes and provided with all of the tools we needed to get to the finish line of buying our house. All of the millions of questions we had were answered in a timely manner, and never at any point did we feel left in the dark or unheard. I would use Veterans United again, and again, and recommend them to my entire family and friend group.
