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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
467,423 reviews
743 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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4.9 out of 5 Lending Tree logo
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 467,423 unfiltered reviews

Starting on Page 120 of 15,581. Return to Page 1

4 out of 5 Stars
headshot image of Dave Michaud

Senior Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars

Mark Dischert is the best! He made everything so easy for me! Always answered my questions even if they were silly. He made the whole process smoothly! I will recommend to anyone who is looking to buy a home or doing a refinance.

headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars

Suzie hears my need addresses it professionally and is always available to clarify process or questions i might have. Love this team!

headshot image of Suzie Naeger

Loan Officer: Suzie Naeger

NMLS# 1997209

5 out of 5 Stars
headshot image of Zachary Diggs

Loan Officer: Zachary Diggs

NMLS# 2301706

5 out of 5 Stars
headshot image of Sara Myers

Loan Officer: Sara Myers

NMLS# 2740631

5 out of 5 Stars
Photo submission from Anthony S.

Veterans United did an amazing job! Our home buying experience was made easy with the team that was provided! I would recommend Veterans United to any veteran that's looking to purchase a home!

headshot image of Abbie Schneider

Loan Officer: Abbie Schneider

NMLS# 2059890

5 out of 5 Stars

After years of putting off buying a home because of the nightmare stories i have heard about the process, My V.U loan team made the entire process incredibly easy from pre approval to closing!

headshot image of Janeanne Stephens

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
headshot image of Aaron Chisum

Loan Officer: Aaron Chisum

NMLS# 1520505

4.5 out of 5 Stars
headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
headshot image of Emily Hunkins

Loan Officer: Emily Hunkins

NMLS# 2162042

5 out of 5 Stars

The staff were very professional, they answered all my questions in a prompt manner. They guided me through every step.

headshot image of Brittney Yount

Loan Officer: Brittney Yount

NMLS# 1140314

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5 out of 5 Stars

This is my 2nd home loan with them due to excellent service and we do it again if I were to move and buy another home and I would definitely recommend them to anyone buying a home

headshot image of Michael Fible

Loan Officer: Michael Fible

NMLS# 2161436

5 out of 5 Stars

The whole team was amazing throughout the entire process. From the loan officer, Whitney, who walked me through every step, to Jake, who helped with underwriting, everyone was incredibly helpful and professional. No matter how many questions I had — and I probably asked over fifty — they always responded quickly and with patience. Allie also made frequent calls to make sure everything was going smoothly with utilities and helped connect me with anyone I needed along the way. The entire team made what could have been a stressful process feel smooth and manageable. I truly appreciated their communication, support, and dedication from start to finish.

headshot image of WhitneyR Brown

Loan Officer: WhitneyR Brown

NMLS# 2143212

5 out of 5 Stars
headshot image of Andrew Struttmann

Loan Officer: Andrew Struttmann

NMLS# 2371291

5 out of 5 Stars

The support this group gives is 2nd to none. Thank you for ever!

headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

5 out of 5 Stars
Photo submission from Robert H.

Veterans United was very easy to work with and their employees are very efficient. A special thanks to Alberto and his team for their professionalism and efficiency. Alberto really made my experience a positive one.Will definitely recommend Veterans United to people looking for a mortgage.

headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

4.5 out of 5 Stars
headshot image of Beth Fletcher

Senior Loan Officer: Beth Fletcher

NMLS# 493035

5 out of 5 Stars
headshot image of Kat Weisenborn

Loan Officer: Kat Weisenborn

NMLS# 2056780

5 out of 5 Stars

My entire team was GREAT! My loan officer-Shawn, helped me understand a lot when it came to DTI which I will use moving forward. He answered all questions and was readily available when needed. Troy- my real estate agent- I could go on and on about him. He was a GEM, very patient and understanding. My concierge-Gavin, made sure if I needed anything he was ready to assist and my loan coordinator - Marina answered all my questions whenever I had any. I would recommend this team to anyone - they seemed to really care!

headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars

Miguel and his team were so attentive and available to answer our questions. The process was streamlined and yet personalized to meet our special circumstances. We are 100% pleased with this experience.S.M. — San Antonio Veteran

headshot image of Miguel Rosinski

Branch Manager / Senior Loan Officer : Miguel Rosinski

NMLS# 1828298

5 out of 5 Stars
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
headshot image of Christopher Endicott

Loan Officer: Christopher Endicott

NMLS# 2673887

5 out of 5 Stars
headshot image of Ashley Stratman

Loan Officer: Ashley Stratman

NMLS# 1175292

1.5 out of 5 Stars

The lending team assigned to me had a month and a half to close, they failed to do so in that time. Because of it the seller ran into problems and had to extend the time I could close and move in. Had to open a credit card that I did not want because they couldn't secure the loan without me doing so after I was already approved for the loan. I was also moved multiple times from representative to representative to the point where I didn't know who to contact for what issue I was having. Seemed like problem after problem. The only good was my assigned Concierge.

Response from Veterans United

Hi Tayler,

I’m really sorry this process felt so stressful and disorganized. I can understand how frustrating it must have been to deal with delays, changing points of contact, and last-minute financing concerns after expecting things to move forward smoothly.

While I’m glad your Concierge provided some support along the way, it’s clear the overall experience did not meet expectations. Your feedback about communication, consistency, and the closing timeline is important and something I’d like my team to review further.

If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Jamie Itamoto

Senior Loan Officer: Jamie Itamoto

NMLS# 2037615

5 out of 5 Stars
Photo submission from Harold K.

My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!

headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars
headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
headshot image of Yoel Stefanos

Loan Officer: Yoel Stefanos

NMLS# 2094709

5 out of 5 Stars

Whitney and her team were phenomenal! Thank you team for all your hard efforts in getting my family and I in our dream home!

headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

5 out of 5 Stars

Process was extremely smooth!! Thank you!!

headshot image of Horace Johnson

Loan Officer: Horace Johnson

NMLS# 1880058

5 out of 5 Stars
headshot image of Tyler Stump

Loan Officer: Tyler Stump

NMLS# 2734910

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