The process could feel a bit frustrating at times with all the requests, but we understand that’s part of the job. They stayed in contact, checked on us regularly, and were always helpful when needed.
All representatives were helpful, knowledgeable and friendly.
My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!
Working with Chris Rohr at Veterans United was hands down one of the best experiences I’ve had during the home buying process. Chris was professional, knowledgeable, responsive, and genuinely cared about making everything smooth and stress free from start to finish. He took the time to explain every step, answered every question quickly, and made sure I always felt informed and confident throughout the process.What really stood out was his dedication and communication. No matter the time or situation, Chris was always there to help and kept everything moving forward efficiently. You can tell he truly cares about veterans and helping people succeed in buying a home.If you’re looking for a loan officer who is honest, reliable, and goes above and beyond, I highly recommend Chris Rohr and the team at Veterans United Home Loans. Outstanding experience all around.
The entire team was kind and helpful
This has been a very positive experience. Mary and her team was always prompt and helpful in everything I needed. There was never a time I had to wait for a reply to an email or phone call, it was always a quick and professional response. Thanks
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Me and my spouse definitely had an outstanding experience with our home buying processes.
Answered all of my questions and never let me doubt the process all the way through!
Amazing customer service, great attitudes !!
Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!
Everybody was so so helpful through the entire process!
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As far as everybody being nice and working their tail off, I had a pretty good experience with Veterans United.
MY VETERANS UNITED TEAM ROCKS!!!! Wow! Talk about making a scary complicated process EASY!! Everyone from Travis my Loan Officer, Travis my agent, Jill finalizing my loan, Travis the inspector and the rest, I felt like these guys were friends I've known for a while! I'm a first time home buyer and I wish I contacted Veterans United years ago! I'm telling everyone that will listen; CALL VETERANS UNITED TODAY!!
The whole team was amazing in helping us with our forever home. Thank ya'll so much!
I loved my first hustle free VA home buying experience. Great group to help guide me through the process.
