Communication was decent but closer to closing communication was terrible
Response from Veterans United
Hi Jacob,
Thanks for sharing your feedback. I’m really sorry to hear that the communication dropped off as you got closer to closing. Buying a home is a big deal, and staying in the loop every step of the way should always be part of the experience.
My team would love to dig into what happened here and see how we can do better in the future. When you have a chance, can you reach out to us directly? You can reach the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime, and we’ll get back to you as soon as we can.
Never hit a snag, never wasn't informed, this is the way to get a mortgage.
Thank you to Veterans United and their team for helping us get into our new home. Special shout out to our loan officer, Zach Huckaby for the outstanding service he provided our family.
Great team to worked with . They helped close my house quickly
This was a challenging process for my husband and I. This was a new experience for the both of us, and we had a great team to work with. Thank you!
All and all I would do it again…
Veteran United helps even before anyone starts the first step of obtaining and buying your home. Once the process begins it’s just a matter of time before you get your home.
Dealing with your Company was a very pleasure experience
Working with my team members at veterans united was an awesome experience. They worked with me and helped me understand everything happened with my first home purchase.
Thanks for all the hard work! I really appreciated all the effort the team put in to get this done. Total shoulder to wheel effort.
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Working with Vetrans United Home Loans has been a dream come true. Their commitment, professionalism and passion sets them apart from their peers as a Lender that truly cares about it's clients.
Appreciate all the help and opportunity.
