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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
464,665 reviews
860 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 464,665 unfiltered reviews

Starting on Page 120 of 15,489. Return to Page 1

5 out of 5 Stars

As a first-time home buyer, I was overwhelmed with the information and paperwork, but I received proper help every time I called one of the agents. They were patient and understanding, not rushing me to make any decisions but providing all the facts I needed to make an informed choice.

headshot image of Trevor Damer

Senior Loan Officer: Trevor Damer

NMLS# 1699779

4.5 out of 5 Stars

I have used Veterans United for two home loans and one refi over twenty years, all three were exceptional in both value and ease of completion.The primary representative for all three was Kyle Baker, a senior Veterans United agent, who through sharing his knowledge by answering questions, and offering suggestions to improve my home buyer experience was exceptional.Working with Kyle was VU load coordinator Abigail Sturmer, who made all phases of applying for, and finalizing my new home loan a breeze. Thanks to her and Kyle, application to approval took less than a month.

headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
headshot image of Eric Perrigo

Loan Officer: Eric Perrigo

NMLS# 1960972

2 out of 5 Stars

As a first time homebuyer who was completing the process from a remote location due to work, I had a lot of questions. There were several issues that arose during the closing process that were not necessarily at the fault of Veterans United, however, I had the most difficult time obtaining information from anyone on the VU loan team during those moments. I called multiple people on several occasions, and left voicemails when they didn’t answer, but was frequently met with zero response. The day of closing, my realtor was under the impression that I could lose the house because he was apparently told that VU would not fund the mortgage until physical copies of the closing documentation were received. I then called Brandon (loan officer) who immediately began to condemn my realtor and sounded annoyed that I was calling for reassurance. He said there was nothing to worry about, that they were working on funding the mortgage, and he would reach back with an update. I literally never heard back from him. Thankfully everything seems to have turned out alright and I have a home on the other end of this interstate move. Due to the lack of communication during this process, I would not currently recommend Veterans United.

Response from Veterans United

Hey Kelsey,

Thank you for taking the time to share this feedback. Buying your first home while coordinating everything remotely is already a stressful experience, and I’m sorry that communication from the loan team added to that stress instead of helping ease it. Feeling unable to get timely updates or answers, especially during critical moments leading up to closing, would be incredibly frustrating.

I’m also sorry to hear about the confusion surrounding funding on closing day. I can understand why hearing conflicting information would make you worry about losing the home, and it’s clear you were looking for reassurance and consistent communication throughout the process. While I’m glad everything ultimately came together and you’re settled into your new home, I hate that your experience left you feeling unsupported.

I’d appreciate the opportunity to learn more about what happened and review your concerns further with the team. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and messages received after hours are typically returned the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Wade Howser

Loan Officer: Wade Howser

NMLS# 1962584

5 out of 5 Stars
Photo submission from Harold K.

My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!

headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars

Working with Reed Murray and Veterans United was an absolute pleasure. We I go to refi I know exactly who I am going to. From start to finish, Reed was and is an absolute pro. I couldn't be more pleased on how he took care of us.

headshot image of Reed Murray

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
headshot image of Ben Schwalenberg

Loan Officer: Ben Schwalenberg

NMLS# 1287859

5 out of 5 Stars
headshot image of Aaron Mansfield

Loan Officer: Aaron Mansfield

NMLS# 2736749

5 out of 5 Stars
headshot image of Jordan Smetana

Loan Officer: Jordan Smetana

NMLS# 2388792

5 out of 5 Stars

I stay with Veterans United for the best rates and service I can trust.

headshot image of Kelly Stephens

Branch Manager: Kelly Stephens

NMLS# 58755

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5 out of 5 Stars

Miss Holly and Mr. Cole were so helpful.

headshot image of Holly Ragan

Senior Loan Officer: Holly Ragan

NMLS# 2017154

5 out of 5 Stars
headshot image of Holly Hoahwah

Loan Officer: Holly Hoahwah

NMLS# 1985730

5 out of 5 Stars

All around, very great people from start to finish. They know what they are doing.

headshot image of Tony Meis

Loan Officer: Tony Meis

NMLS# 1044957

5 out of 5 Stars
headshot image of Kyle Riggs

Loan Officer: Kyle Riggs

NMLS# 1897236

5 out of 5 Stars
headshot image of Paul Grise

Loan Officer: Paul Grise

NMLS# 1855193

5 out of 5 Stars
Photo submission from Terrance S.

Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!

headshot image of James Miller

Loan Officer: James Miller

NMLS# 1374328

5 out of 5 Stars

Zachs a good guy. Appreciate the teams work getting us to the finish line.

headshot image of Zach Harrison

Loan Officer: Zach Harrison

NMLS# 1964072

5 out of 5 Stars
headshot image of Daniel Noce

Loan Officer: Daniel Noce

NMLS# 2156543

1.5 out of 5 Stars
headshot image of Corey Sublett

Loan Officer: Corey Sublett

NMLS# 1559322

4.5 out of 5 Stars

Veteran's United had

headshot image of Christopher Conrad

Loan Officer: Christopher Conrad

NMLS# 2680963

4.5 out of 5 Stars
headshot image of Michael Peters

Senior Loan Officer: Michael Peters

NMLS# 2248226

5 out of 5 Stars

Thank you Lucas for all your help. Outstanding customer service

headshot image of Lucas Hassemer

Loan Officer: Lucas Hassemer

NMLS# 1630187

5 out of 5 Stars
headshot image of Kevin Webster

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars

Everyone on my team was 100% spectacular and wonderful to work with, I could not ask for anytging better than such a smooth transition with everything. From the bottom of my heart, I truly thank each and every one for their hard work, dedication, communication, and overall perfect and professional actions from everyone, thank you so much!

headshot image of Chris Hodge

Loan Officer: Chris Hodge

NMLS# 2740719

5 out of 5 Stars

I would recommend Veterans United to all my military friends. The service was outstanding, very user friendly, not pushy but allowed to operate at your pace. Matt, Conner and Tyler are a great team that looked out for my best interests.

headshot image of Conner Cook

Loan Officer: Conner Cook

NMLS# 2772911

5 out of 5 Stars

To start off, Id give this company a 10+. Ive used Veterans United 3 times now and have never had any issues other than a few minor ones that just come with buying a house. Marlon did a great job making sure things moved along as needed and was ready for funding once closing was done. I would use them again, but sadly this is the last house I will be buying. The team I had to help make things possible did an excellent job keeping me up to date on what was needed and where my file was in the process. I want to thank the whole team for a A+ job they did for me and my wife. Again, Thank all of yall..

headshot image of Marlon Galbreath

Loan Officer: Marlon Galbreath

NMLS# 1329978

5 out of 5 Stars
Photo submission from Michael B.

MY VETERANS UNITED TEAM ROCKS!!!! Wow! Talk about making a scary complicated process EASY!! Everyone from Travis my Loan Officer, Travis my agent, Jill finalizing my loan, Travis the inspector and the rest, I felt like these guys were friends I've known for a while! I'm a first time home buyer and I wish I contacted Veterans United years ago! I'm telling everyone that will listen; CALL VETERANS UNITED TODAY!!

headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

4 out of 5 Stars
headshot image of Dean Crippen

Loan Officer: Dean Crippen

NMLS# 1968112

5 out of 5 Stars

Supportive through each and every phase with quality service and professionalism at its best, I would definitely recommend Veterans United with a ratings of 10 out of 10.

headshot image of Kenzie Tree

Loan Officer: Kenzie Tree

NMLS# 2329393

4.5 out of 5 Stars
headshot image of Samuel Short

Loan Officer: Samuel Short

NMLS# 1828252

5 out of 5 Stars

Good communicators but could be a little more detail oriented.

headshot image of Corey Sublett

Loan Officer: Corey Sublett

NMLS# 1559322

5 out of 5 Stars
headshot image of Ted Richardson

Loan Officer: Ted Richardson

NMLS# 743121

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