My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!
This is our 3rd home purchase with VU and the level of customer experience and consistency have been second to none. The loan team, including Derek, Heather, Jaime and Mitch were exceptional, as they all have been and it's truly a team effort to get it done! 16 days to close is unbelievable!
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Mortgage broker Katy was amazing.
This is the second time I’ve used VU to purchase a home and their attention to details drew me back again and I was not disappointed; in fact, I was more impressed the second time around!
I would lead with advising folks to have cash reserves in the thousands on hand prior to proceeding with the process otherwise it was an easy straightforward process
Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!
Okay I wrote a lot of negative comments but deleted it. I forgive. I will keep myself at peace.
Response from Veterans United
Hey Terrence,
Thank you for your honesty and for taking the time to share your thoughts. Buying a home can be an emotional and stressful experience, and I truly appreciate your willingness to extend grace despite your frustrations.
Your feedback still means a great deal to us because it helps us understand where we can improve the experience for future homebuyers. I’m glad to hear you’ve found peace with the situation, and I sincerely hope you’re now able to enjoy this exciting new chapter in your home.
If there’s ever anything you’d like to discuss further, please don’t hesitate to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The experience was great, talk about full service. From getting approved to helping you move, the liaisons team made things easier and less stressful. From home insurance, cable, internet and utilities. They helped us all the way. Thanks Veterans United.
The process was very seamless, just complete what they ask you to do, make sure your debts are lowered and credit score is at least a 630 i believe. Very nice and competent people.
10/10 service from Evan Mehuy and his entire team at Veterans United Home Loans! This was our second time working with Evan, and we never once considered using a different lender. Amanda Cote and Aaron Ghidey made the process seamless from start to finish, and this was by far the easiest and best home buying experience we could have asked for. Their communication, support, and professionalism are unmatched. We are so grateful for this dream team!
MY VETERANS UNITED TEAM ROCKS!!!! Wow! Talk about making a scary complicated process EASY!! Everyone from Travis my Loan Officer, Travis my agent, Jill finalizing my loan, Travis the inspector and the rest, I felt like these guys were friends I've known for a while! I'm a first time home buyer and I wish I contacted Veterans United years ago! I'm telling everyone that will listen; CALL VETERANS UNITED TODAY!!
Kara my lender was super amazing, knowledgeable and on always 100% on point and on top of it all. She knows her stuff and will advocate for you. She saw everything through from beginning to the end tirelessly through days and nights. And I knew she was in my corner from Day 1. She was resilient in fighting for the very best for me and also cheering me on. Jennifer was also A-1 in terms of patience, kindness, perseverance, communication and efficiency. Her knowledge and effort to see everything through to the finish line was unparalleled and not only impressive but came from a sincere heartfelt place. She is the calm in the storm. Justin also, Josh, Monica and Joedi! You guys are amazing. I appreciate you. Thank you and Thanking GOD and my Lord and Savior Jesus for a team unlike any other. I trusted you and you did not fail. 💯 times over Thank you. You can trust them while going through the process. They are in your corner and ready to get you across the finish line to be a homeowner! I was blessed by God to have such caring people who were not about numbers but about me and those I love: my daughter, Mom, significant other, Dad and my entire family and the legacy and precedent this has now set. This was my family and Grandmothers’ dream, Nan and Grandma, and you made it come true. Thank you! Thank you! Thank you! I am more than blessed! God did it! You did it! WE did it! 🫶🏽❤️🎊🥳🙌🏾❤️💝
Whole team was professional, courteous, and outright genuine. Mike and Crystal really took care of it all. Thank yiu
