Daren and his team are amazing! They went above and beyond for our family. From our first purchase to refinancing, they were on top of everything.
The team was great they explained everything during the process.
The appraiser was the absolute worst they sent out. They wouldn’t send someone else out since she took almost 3 weeks to get report back and our realtor agent ended up doing her work.
The loan company should have sent another appraiser out immediately.
Response from Veterans United
Hi Robert,
I’m very sorry to hear how frustrating this part of the process was for you. Waiting weeks for an appraisal report while trying to move forward with a home purchase can be incredibly stressful, especially when you felt like communication and follow-through were lacking along the way.
I understand why you were upset by the delays and by feeling like more should have been done to keep things moving. Purchasing a home already comes with enough pressure, and I’m sorry this experience added to it instead of making things easier.
I appreciate you sharing this feedback because situations like this deserve a closer look. I’d like the opportunity to learn more about what happened and review your concerns further with you directly. Please feel free to contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!
I had an incredibly smooth and easy home buying experience with Veterans United! Joel and his team were absolutely incredible! They were there every step of the way to help and explain everything throughout the process. As a first time home buyer the experience was daunting to say the least and they made it not only enjoyable but educational as well!
Aaron Guinn provided the most exceptional home buying experience! The buying process can definitely be a very overwhelming and stressful process. United Veterans has so many options and assistance offered to Veterans in order to ease that process. Aaron made that come to full terms and always, yes, always went above and beyond the call of duty. He is the epitome of customer care, not just service. He was our go to for everything, to include concierge. He knocked out the middle man and made things convenient and effortless. If he didn't have an answer, he not only found it, he made it happen. He saw us through from start to finish without ever missing a step! When things appeared to become frustrating, he eliminated it quickly and efficiently. Aaron didn't just speak words of care, he gave it endlessly. No lies or false promises, he delivered every time, serving with total integrity with the customer needs at the helm. This is what Veterans United does. Nothing but the best for those who served, they serve because we served. If you're looking for a quality stellar experience with the best that is out there, United Veterans is it! Look no further, you won't regret it! Thanks Aaron Guinn and Veterans United!🇺🇲....From two Veterans who proudly served, Jackie and Cliff Dunn.🙂🇺🇲
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From the beginning I was very on edge, but the professional of my team were truly amazing to work with.
Day in and day out they never missed a beat. Every question comment concern they always addressed in a timely manner. I know it's their job but you truly feel that connection that they are going out of their way to get you the best overall experience.
I couldn't have been more happier than I was with my team, such a smooth, simple transaction.
Jamie and Chad are awesome, has been great working with them.
Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!
This is my second purchase with Rachel and her team - an absolute pleasure doing business with them again. They are so polite, wonderful to work with and make the whole process easy!
I am not sure that I understand why multiple instances of verbal assault of me in the form of multiple people I spoke with as “professionals” working for veterans united was part of the home buying process for us including Emily and also Summer who would not stop insulting me multiple times during the contract signing in my home. Yes I am a military spouse. My husband was not impressed by this either .
Response from Veterans United
Hi Jay,
I’m really sorry to hear about your experience. Buying a home should feel exciting and supportive, especially for military families, and it’s concerning to hear that you felt disrespected during multiple interactions throughout the process. I can understand why this left such a negative impression on both you and your husband.
What you described during the contract signing and in your conversations with our team does not reflect the kind of experience we want anyone to have. I appreciate you taking the time to share this feedback because concerns like yours deserve to be heard and reviewed carefully.
I’d like the opportunity to learn more about what happened and see how I can help address your concerns directly. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
MY VETERANS UNITED TEAM ROCKS!!!! Wow! Talk about making a scary complicated process EASY!! Everyone from Travis my Loan Officer, Travis my agent, Jill finalizing my loan, Travis the inspector and the rest, I felt like these guys were friends I've known for a while! I'm a first time home buyer and I wish I contacted Veterans United years ago! I'm telling everyone that will listen; CALL VETERANS UNITED TODAY!!
Torri is outstanding! Big Thanks!🙏🏽
Absolutely outstanding experience with Veterans United. My team went above and beyond every step of the way. Their communication was incredible — most of my questions were answered within the same hour, and they always made sure I understood the process completely. The amount of knowledge, support, and professionalism they brought made the home-buying experience smooth and stress-free. I truly felt like they cared and wanted the best for me. Could not recommend them enough.
Veterans United is always my first call when I need a mortgage or refinance.
Scott did a great job. We love our new home.
The whole team at VU were very professional and very helpful! I was truly amazed at how the team was able to get me in a house is quick and painlessly.
