Service was hectic at first, because of decisions being made, but didn't like the hidden price tag at the end, needed more up front numbers, and not be put in a position to accept or not to accept, happy with the outcome of the process, but it could have ran a lot smoother for all parties involved, I'm happy with the purchase of the new house,
Nick, Ellen and Lliam were all of great help getting us through the home loan process!
Extremely happy with the way our refinancing . Chris guided us from the beginning to the closing. The are many steps and he made things easy for us to understand. Very grateful. Andrew Hazley and Alicia Hazley
The entire process went very well. Everyone was very helpful. They promptly answered any questions and resolved any issues. The only issue would be closing costs. We received multiple closing cost estimates ranging from 12,000 to -2,000. We did not get our final closing costs until the morning of closing and there was still friction the day of to determine if those numbers were correct or not. Overall we are happy with our service.
My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!
Jessie Bailey and the rest of the team were great to work with. They handled everything and the communication was perfect.
David Geier and Brendan Lindsay were great to work with! They were very helpful and responsive throughout the entire process. Highly recommend
Very nice and helpful made go smoothly
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Jake and team did an incredible job. I will be recommending them to my friends in Tampa that are looking to buy a home. Also, my realtor who has been in the business for 30+ years was highly impressed by Jake and the team.
Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!
With the VU team there is very little that you have to do. You are kept informed and actively notified of all things requiring your review or approval.
I truly appreciate Debbie Beascock and the whole team for outstanding services provided as I sought to purchase my home. Questions were answered promptly and clearly. I was encouraged all along the process. I feel that every effort was made to ensure a favorable outcome for me.
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Overall the experience was positive. There were only one or two hiccups with the entire process.
Great service and always available to answer any questions.
I which you would had offer me the better offer from the begging. I had to get a different bank to encourage the better offer from this organization, even after already being a customer.
MY VETERANS UNITED TEAM ROCKS!!!! Wow! Talk about making a scary complicated process EASY!! Everyone from Travis my Loan Officer, Travis my agent, Jill finalizing my loan, Travis the inspector and the rest, I felt like these guys were friends I've known for a while! I'm a first time home buyer and I wish I contacted Veterans United years ago! I'm telling everyone that will listen; CALL VETERANS UNITED TODAY!!
The process was very simple from the start. My agent explained everything in great detail from beginning to end.
I recently used Veterans United for the 2nd time! I won’t use anyone else. They are amazing and the people are extremely professional.
The entire Veterans United team was wonderful from start to finish. Jamie made sure we had all the information we needed to feel secure about our decision and was “by our side” the whole time. Catherine, our agent, was truly a blessing. Very attentive and always there anytime we needed, day or night! She helped make our dream a reality. Buying our home could not have gone any smoother thanks to Veterans United. We appreciate you all so much!!
