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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
466,833 reviews
784 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 466,833 unfiltered reviews

Starting on Page 120 of 15,562. Return to Page 1

5 out of 5 Stars

Great timely service with understanding staff to assist you through the process of home buying.

headshot image of Cara Musick

Loan Officer: Cara Musick

NMLS# 1435899

5 out of 5 Stars
headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
headshot image of Taylor Holman

Loan Officer: Taylor Holman

NMLS# 2036493

5 out of 5 Stars

Veterans United made the home buying experience mostly stress free. Process was simple and to the point, and would always go above and beyond communicating status updates / projections.

headshot image of Jacob Johnston

Loan Officer: Jacob Johnston

NMLS# 2342424

5 out of 5 Stars

Fast and friendly service,made it easy to understand the process of buying a house .Great teamwork though out the closing. Communication was next level each step of the way.

headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

5 out of 5 Stars
Photo submission from Anthony S.

Veterans United did an amazing job! Our home buying experience was made easy with the team that was provided! I would recommend Veterans United to any veteran that's looking to purchase a home!

headshot image of Abbie Schneider

Loan Officer: Abbie Schneider

NMLS# 2059890

5 out of 5 Stars

Nick was awesome to use! We never had an issue getting a hold of him. Quick response and very friendly

headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars

Very knowledge, transparent, communicative.

headshot image of Nichole Barber

Senior Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars

Since day 1 of talking with Joel, he's been nothing but extremely helpful and patient with my wife and I. We are new to homeowners and we're quite happy with Joel's professional and friendly interactions. He helped us understand stuff if we couldnt figure it out. I highly recommend VA home loans to any new or existing homeowners. Definitely ask for Joel.

headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars

The whole Veterans United team was great. They made the whole home buying process very easy. Response times to any questions I had were very fast even after normal business hours. I will definitely recommend to others.

headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars

Thank you for helping us achieve our goal. Thanks to Lynn and Randy for helping us make this happen.

headshot image of Randy Groner

Loan Officer: Randy Groner

NMLS# 2007722

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5 out of 5 Stars
headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars

Veterans United was by far the most responsive, accessible, and user-friendly lender. From start to finish, their team guided me through every step of the process, answered all of my questions thoroughly, and made sure there were no surprises along the way. The entire experience was smooth, professional, and reassuring. I highly recommend them, and I’ve already been spreading the word at work because of how positive my experience was. Truly an outstanding team to work with.

headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars

Easy and awesome. Second time with these folks and always a pleasure

headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars

Phenomenal team that we worked with. We were nervous going in that it was going to be difficult but they were always there to help out with any questions. Thanks for all the help and it was great working with you guys. Stacy, Annie and Jason were the best we’ve ever worked with!

headshot image of Stacy Sumpter

Loan Officer: Stacy Sumpter

NMLS# 865042

5 out of 5 Stars
headshot image of Jake Force

Senior Loan Officer: Jake Force

NMLS# 1040763

5 out of 5 Stars
Photo submission from Robert H.

Veterans United was very easy to work with and their employees are very efficient. A special thanks to Alberto and his team for their professionalism and efficiency. Alberto really made my experience a positive one.Will definitely recommend Veterans United to people looking for a mortgage.

headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
headshot image of Amanda Barcus

Loan Officer: Amanda Barcus

NMLS# 2724252

5 out of 5 Stars

Veterans united made our first home buying process extremely easy and straightforward, we were walked through every single step of the process and always had multiple people to reach out to for questions or help!

headshot image of Tansee McReynolds

Loan Officer: Tansee McReynolds

NMLS# 2736687

5 out of 5 Stars
headshot image of Adam Hastings

Loan Officer: Adam Hastings

NMLS# 2709229

5 out of 5 Stars
headshot image of Chris Lippmann

Loan Officer: Chris Lippmann

NMLS# 1943520

5 out of 5 Stars

6 years ago we bought our home from with the help of God, Aaron Hayes, and Veterans United, and he reached out to me again as I inquired online about refinancing our home.
6 years ago we considered him a trusted friend, and even moreso now that my husband is in Heaven, and our daughter who helped me appreciates him so much as well.
Thank you Aaron, and Veterans United for making this getting out of debt refinance, and transition possible! Dianne Engemann

headshot image of Aaron Hayes

Loan Officer: Aaron Hayes

NMLS# 1144691

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Experience first-hand why 372,215 homeowners give us a perfect score!

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5 out of 5 Stars
headshot image of Tim Langdon

Loan Officer: Tim Langdon

NMLS# 610467

5 out of 5 Stars
headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

4 out of 5 Stars
headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars

I have partnered with Veterans United on three houses now and the are exceptional at what they do. The streamline the process and communicate through the entire process. I would recommend VU to not only a friend but also to family members.

headshot image of Dava Turk

Loan Officer: Dava Turk

NMLS# 1812721

5 out of 5 Stars

The whole team at Veterans United was great. Even while we were looking through a limited inventory, someone always reached out to see how our search was going. They made this process super easy. I would give them 20 stars if it would let me.

headshot image of Nina Chapin

Loan Officer: Nina Chapin

NMLS# 2303736

5 out of 5 Stars
Photo submission from Harold K.

My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!

headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars
headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

1.5 out of 5 Stars

my loan officers were okay but this whole process was extremely difficult. the company itself is what i have a problem with. I hear yall will just sell my loan to another company anyway.

Response from Veterans United

Hey Shane,
I’m sorry to hear the process felt so difficult and left you with a negative impression of the company overall. Buying or refinancing a home should feel straightforward and supported, and I understand how frustrating it is when the experience feels more stressful than expected.

I’m glad to hear your loan officers were okay to work with, but I also understand your concerns about loan servicing. In some cases, loans may be transferred to another servicer after closing, but that doesn’t change the support available to you. You’re still part of the Veterans United family, and our Client Advocate team is always here if questions or concerns come up along the way.

I’d be happy to look into your experience further and better understand what made the process so difficult. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we’ll typically respond the next business day.

Sincerely,
Claire S., Client Relations Manager

4.5 out of 5 Stars

The VU helped make our home buying process super quick and smooth, our team was great! Colin/Patrick were both amazing and took great care of us!

headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars

Very professional and open minded for a first time buyer . Communication was outstanding, it so nice to be able email, text to have help this is awesome.
Thanks for everything
,

headshot image of Chris Whitchurch

Loan Officer: Chris Whitchurch

NMLS# 2679093

5 out of 5 Stars
headshot image of Dane Jackson

Loan Officer: Dane Jackson

NMLS# 2407552

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