Communication process from Hilary could improve. She indicated mixing our papers into another folder. Calling end of business day requesting documents by end of business day. Requesting same documents more than once. When purchasing out of state, told all set to close and then a call requesting more documents. Felt process too stressful, much more than previous home purchases.
Response from Veterans United
Hi John,
Thanks again for the feedback—it’s important to us, and I’m so sorry to hear that the communication during your homebuying process added unnecessary stress. It sounds like it was a really frustrating experience, especially with the last-minute document requests and repeated asks for the same paperwork. That’s definitely not the smooth, straightforward process we aim to provide.
Buying a home, especially out of state, can already be a stressful experience, and it’s disappointing to know we added to that instead of helping to make things easier for you. We’d love to dig into what happened and see how we can improve going forward. If you’d like to chat more, feel free to reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com.
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Experience first-hand why 353,802 homeowners give us a perfect score!
I will always appreciate Veterans United for the rest of my life.
The only choice you need to do yourself to ensure all other choices you make during home buying a success.
VU was the easiest, most helpful service to date. Quick, informative, and very detailed. To bad I could only rate 10/10 and not more!
My Realtor, John, was very knowledgeable, accessible, provided information that I didn’t know to ask due to me being a 1st time homeowner. The ladies on the team answered my questions, were always pleasant, & very encouraging and supportive. I would definitely recommend Veterans United to others!!! Thank you😊
Outstanding Performance from the whole team at veterans united
The va can be an extremely complicated system to navigate, this is not the case with va home loans and my team. This could not have been a simpler process every document was explained by the team and everything was dealt with very fast. Buying a home has never been simpler.
You guys are awesome and I will be returning to VU in the future for all my refinancing/homebuying needs. :)
Ready to see for yourself?
Experience first-hand why 353,802 homeowners give us a perfect score!
With this being my first house the entire team made this process so much easier than even I thought it would be. I am forever grateful for them helping realize one of my biggest goals. Thank you ❤️
I can’t express how grateful I am to Veteran’s United. Thank you so much!
Britney George needs a huge shout out she was absolutely amazing and always answered in a quick fashion !! Y”all need to retain Britney George because she is the reason my loan was quickly processed ! She was absolutely amazing and if I ever use veterans untied I’ll request I have her again because she went above and beyond for me !
I've already gave Jake's number to 2 vets. Also gave your info to Clayton homes for vets looking to buy from them. Was the easiest loan I've ever gotten. Thanks crew
