I am so grateful for Veterans United. I was sure that my debt would disqualify me, but Rob assured me that I would be taken care of. My cash-out refinance took less than 30 days from application to closing, and all of my debt is being paid off! Many thanks to Rob and Nancy!
There needs to be better communication. We were not informed about details of our loan. We had to ask questions to get answers. Otherwise we were not informed. We were misinformed on so many aspects of our loan. Showed up to closing to expect a refund, only to find out we owed. So we questioned, then found out the amount owed wasn’t even correct. It was $700 too much. It was not a great experience overall.
Response from Veterans United
We're incredibly sorry if our communication was lacking or unclear during your refinance, Douglas. In addition to the disclosures provided throughout the loan process, we encourage our veterans to ask questions about anything that needs clarification. While we do our best to prevent changes in cash-to-close amounts, they do happen. We're happy to know you met your goal of refinancing your home in the end.
Amazing team!!! Made sure i got all the information from beginning to end. What i needed an what was to come.
Veterans United took the hassle of buying a home and turned it into a memorable event in our lives. Thanks for everything.
This is the second time I have bone business with Veteran’s United. The first experience was great but, this time was even better! The entire loan team was top notch from start to finish. They are very friendly, courteous and professional. I felt like they treated me like an old friend or family member rather than just a customer. They even remembered our dogs and sent them a gift basket filled with treats and toys. Peewee the Wonder Mutt and rest of the pack love their new toys and treats.
I would recommend Veteran’s United to anyone who served and is looking to buy a home. This is definitely the place to go.
I could not believe how amazing this process was, and how helpful everyone was in helping my wife and I achieve our goal and find our amazing home. Thank you to everyone on our team!
2nd time using vet. under, we were pleased, of course after the 1st use it was expected and you delivered.
If you’re seeking a professional organization with a genuine care for your home-buying process, please do yourself and your family a favor and call Veterans United. I’d even suggest asking specifically for Nick Kundert and you will sleep well at night. It’s my 2nd home with Veterans United have earned themselves a loyal and lifelong process. Thank you Nick for all you’ve done. Hats off to you and your team.
Response from Veterans United
Thank you for your feedback, Deborah. Delivering exceptional customer service is important to all of us at Veterans United, and we care a great deal about learning more from you on this matter. A member of our Client Advocate Team is available to speak with you and discuss ways in which we can improve for future veterans and their families. Please reach out to us for additional support.
Terribly scared of the house buying market would explain my approach to the process 😕 but it was like flipping a light switch from the first call to Kyle in less than 3 weeks I was closing veterans united worked hard in my behalf and I hope all veterans will make that first call and allow them to do the same..words cannot express the gratitude I have for my loan team they have nailed it!!!!
Very through many documents needed and linsy was a go got it done!
It was such a pleasure working with Jamie and Veterans United! Jamie was always so kind and helpful whenever we had questions, and was so easy to communicate with. This was our first time buying a home, and she made the daunting task more than manageable. We are so appreciative of Jamie and all of her efforts to help us find our first home!
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I love the team approach that Veterans United uses! My experiences with the team were out of this world good! From start to finish I always knew where we were in the process of buying the house. I was given VIP treatment! Come to find out that that is the way you treat all Veterans!!! That is why I will recommend Veteran’s United to any Veteran who is buying a house.
