Wanted to much information on personal accounts. Was never called or updated on our loan officer leaving or moved up in the company. I felt very stressed during the whole process. Will never use my va loan again.
Response from Veterans United
Hi Robert,
I’m sorry to hear this process left you feeling so stressed. We understand that purchasing a home can require a lot of documentation, but our goal should always be to help make that process feel clear and manageable rather than overwhelming.
I also apologize that you were not updated regarding the changes with your loan officer. Consistent communication is an important part of the experience, and I understand how frustrating it can be to feel out of the loop during such a major purchase.
We appreciate you taking the time to share your feedback, as it helps us identify areas where we can improve. If you’d like to discuss your experience further, please feel free to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Alec and his team were knowledgeable, professional and fast in responding to of all my concerns. Thank you.
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
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I thought the entire process was excellent and each team member was very helpful and accommodating from start to finish. I believe in bundling products and Veterans United hit a home run for my wife and I - Thank You
I originally thought the process was going to be difficult. The whole team that worked with me was great. I will definitely recommend Veterans United to any veteran I meet who is looking to buy a new home.
I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.
Mr.Chris was awesome, the whole team
You guy where outstanding i had zero issues during the whole processing
Michael was outstanding. It was our first time buying. Both him and his team were attentive and able to answer any questions readily. We had issues with the title company an hour prior to closing and Michael was able to fix it so we were able to close on our first home!
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Josh and Matthew, I just wanted to thank you guys for all of your hard work and dedication keeping the best interest of the veteran. Both of you deserve a 10 for your continued efforts fighting for the Veteran to have a place to live. Josh went over and beyond with helping and assisting me and should be in favor of a promotion. Matthew the same very professional and should be rewarded for your services to disabled Veterans. Josh and Matthew both need a raise a paid vacation and a promotion! I can’t say enough about Josh because we need more people like him. Years ago I was homeless living in a hotel. Josh was working back then to get me qualified. Time goes by my situation gets even worse but Josh stayed in contact and never stopped fighting. It had really gotten down bad for me at one point I had all ready given up and was tired of living. Then one day Josh called me and said let’s get you off the street and into a house.
Veterans United made securing my home loan incredibly smooth and stress-free. At 67 years old, I was concerned about the process but their team handled everything with professionalism and efficiency from start to finish.The entire loan process was quick and straightforward — much faster than I expected. Lily and Brittney were outstanding; they were responsive, patient, and truly helped guide me through every step. The whole team was fantastic and made me feel supported as a veteran the entire time.I highly recommend Veterans United to any veteran looking to buy a home. They truly deliver excellent service!
Veteran’s United helped us buy our first home. Each member of our team was super knowledgeable and their communication skills were top tier! The response time was also very short if we had questions!
My team at VU was absolutely outstanding!!! Made like easy with the app and the “Todo’s”. Any veteran or family member able to utilize the VA, my suggestion would be Veterans United!
