Honestly, be prepared for an extreme lack of communication.
Especially if you are a first time home buy.Veteran United absolutely dropped the ball and pulled the wool over our eyes during the home buying process. Kept saying "You're getting cash back" which was a total ruse. They will also constantly defect on "you checked a box" which doesn't explain anything at all or actually talk about what you are looking at. So expect to go over that closing cause they aren't going to call you or email in regards to closing documents and etc. They will also send you all the documents the day before closing like they did me. I can assure this is case many other veteran.At the very end on closing day, we were blinded side with Taxes that were escrowed from seller. They were used at to help cover closing cost.That money we were getting back was taxes owed at end of the year and I now have to make up the difference. Veteran United made that decision for me versus giving me the option of differing tax to cover and paying closing cost or doing that option they decided.None of this was explained until we closed.I would heavily weigh your options with other vendor as Veterans United really didn't care that what was a special day was totally ruined by lack of communication leading to closing.
Response from Veterans United
Hi Nicholas,
Thank you for taking the time to share what happened. I’m sorry that what should have been an exciting closing day instead left you feeling blindsided and frustrated. As a first-time homebuyer, you should feel like you understand what’s happening with your loan and have someone available to walk through questions with you along the way.
I can understand your frustration with receiving documents so close to closing and feeling like the final numbers weren’t clearly explained beforehand. Regardless of how complicated the details can get, our goal is to make sure you feel informed about your options and comfortable with what you’re signing.
I appreciate you being candid about where the experience fell short. If you’re open to talking through your concerns, our Client Advocate team would like the opportunity to review the experience with you. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Take care,
Claire S., Client Relations Manager
Thank you for making our dream of homeownership a reality! Words can not express how grateful my wife and I feel. The entire team is awesome! We are forever grateful for the love and hard work you put into making our dream of having a home come true! We pray God’s blessings upon you all!!! Love you!
The whole VU Team was a Godsent! Everything was easier with them and I felt like I didn’t have to worry about anything because they made sure they kept me updated, communicated frequently, and checked in on me. From the credit consultant (Brett), the loan specialist (Alex), the loan coordinator (Jaclyn) , the concierge (Nicky), and lastly my loan officer (Lance). They connected me with an amazing realtor, great resources to get things set up like security, WiFi, utility providers, etc. I can go on and on. Overall, I highly recommend if you want peace of mind through the home buying process!
Kody and Brendan were great. They battled hard for me at every step of the way to make my American dream of home ownership come true! Veterans United really has veterans’ best interest at heart and went above and beyond to help me! I won’t forget that.
Taylor was amazing, I wouldn’t want anyone else on my side. She made the process very smooth and easy, she answered all my questions and helped me become a homeowner. She’s great, highly recommend to have her in your corner during your home buying process.
Mike was great and the whole process was fast and easy.
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I have observed everyone involved with helping me, go above and beyond, to help me, without any Anxioty, or Grief! Thanks to everyone that made my transition from no Home to a Fortress!
Great experience
Justin was amazing
Always available to answer any questions
Always returned phone calls
The whole experience was excellent
Would highly recommend for using for your VA loan
I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!
They were awesome and helpful at every thing that popped up
Outstanding team lead by Nicole Culbertson!
The process was so smooth and everyone on my team worked really hard to make my experience easy and to save me money. I appreciate their guidance and their efforts. They all were available and communicating throughout all hours of the day to get me on track for closing even though i had difficult working hours.
Very patient and helpful.
Very flexible, service was top notch. It took 34 days from loan request to closing on a house. Thank you VU!
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Nate, Jake, and Colby were all outstanding.
Matt was awesome all the way around. Answered every time I called even weekends. He’s dedicated!
Thank you all so much you are awesome :)
It makes the process of buying a home so much easier. The team works together to keep you on track and informed of where you are in the process and what is next.
First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.
Just took too long
