Working with Torri Thomas was an exceptional experience from start to finish. Her patience, professionalism, and genuine care made the home-buying process smooth and stress-free. She answered every question thoroughly, explained each step clearly, and made me feel confident throughout the process. Having worked with Torri before, we had built a strong rapport and trust that made this experience even better. Her outstanding team including Olivia Brown, Amy Woods, and Jen Storm provided excellent communication, organization, and support every step of the way. I highly recommend Torri and her team to anyone seeking knowledgeable professionals who truly put their clients first.
I cannot say enough great things about Eric Johnson and his entire team. From start to finish, they provided exceptional service, clear communication, and outstanding professionalism throughout the home loan process.What truly amazed me was their ability to get my loan processed and closed in just 17 days! They made what could have been a stressful experience feel smooth and manageable every step of the way. Eric was always available to answer questions, explain the process, and ensure everything stayed on track.His dedication, expertise, and commitment to customer service exceeded my expectations. I always felt like a priority, and their attention to detail gave me confidence that my loan was in good hands.Thanks to Eric Johnson and his team, I am now happily settled into my new home. I highly recommend them to anyone looking for a knowledgeable, trustworthy, and hardworking mortgage team. If you're looking for a lender who delivers results and genuinely cares about their clients, Eric Johnson and his team are the people to call!
I had a pleasurable experience with Veterans United and even after closing on the home, they said they would be there for any questions I would have. My whole team has been great even through the delays by the seller. I would recommend Veterans United to any veterans looking to use their VA loan to buy a house.
This is the 3rd home I have purchased through veterans united, a very easy to use company and the team with Randy was wonderful.
Used car dealership of the mortgage world. I was lied too... alot even in text messages, phone calls not returned. I had to call from a friends phone just to talk to someone it took over a week. Fortunately I work with veterans like myself, thousands a year. I will definitely recommend staying away from Veterans United. I will also be filing a complaint with CFPB, state rep and contacting the V.A. This company purposefully backs people in a corner, plays games and then your stuck having to use you guys. Your taking advantage of service members who have fought for this country. I will let it be know.
Response from Veterans United
Hi Andrew,
I'm sorry to hear how frustrated and disappointed you've been by your experience. I understand why you felt compelled to share your concerns, and I appreciate you taking the time to do so.
I take feedback like this seriously, especially when it comes from a Veteran. While I can't address the details of your loan or respond to specific claims in a public forum, I can share that your concerns have been brought to the attention of my Client Advocate team and are being reviewed. My goal is to ensure your feedback is heard and that your experience is carefully evaluated.
If there's anything additional you'd like to share, or if you have questions while the review is ongoing, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. CST, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
The team just makes it as painless as possible for all parties involved. Definitely worth it!
I just want to thank the team that helped me out. I really appreciate all of you all and thanks for making sure everything was right for me to get this wonderful home.
Nothing more to say.
I was always under the impression that buying a house would be a very stressful and difficult process. But working with VU completely changed that perspective—it was an unbelievably smooth and straightforward experience. My loan officer, Dustin Johnson, and his team were incredibly helpful, knowledgeable, and proactive throughout every step. They always kept me informed, answered all my questions promptly, and made sure I understood everything that was happening.Their professionalism and genuine care turned what could have been a nerve-wracking process into something I actually enjoyed. The only downside to closing on my house is that I won’t get to work with Dustin and his team on a daily basis anymore. I truly can’t recommend them enough to anyone looking to buy a home—they made my dream of homeownership a reality, and I’m so grateful for their support.
Great people, great service and made everything easy for my wife and I.
I didn’t give it a ten because unless you’re a divine being you’re getting a 9.
Working with Wyatt Robertson was an outstanding experience from start to finish. He was knowledgeable, responsive, and made the entire loan process smooth and stress-free. Wyatt took the time to explain every step, answered all of my questions promptly, and always kept me informed. His professionalism, honesty, and dedication made me feel confident throughout the process. I truly appreciate his hard work and commitment to helping me secure my loan. I highly recommend Wyatt to anyone looking for a trustworthy and motivated loan officer. Thank you, Wyatt, for going above and beyond. It was a privilege meeting you! Most importantly thank you for making my first time home buying process amazing. 😃
I reached out to Craig Anderson back in 2024 when I was "thinking about purchasing a home" in the Wichita, KS area. This idea did not come into fruition until Spring 2026. I am grateful that Veterans United Home Loans (VUHM) and Craig were both available once I found the right house. Thank goodness I kept Craig's contact info! Craig and his team (Max, Chelsea, Shari, and Nico) were responsive, consummate professionals. I highly recommend VUHM for your next home purchase!Many thanks to Craig and his team for the lovely care package sent to my previous residence. Enclosed were a beautifully hand-written note, scripture cards with a wooden stand, a scented candle, fine tea, a monogrammed mug, a prayer journal, and a burnt orange throw blanket for colder nights. Thank you all very much! You are all a blessing!
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Great team
Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
Amazing experience
I pray that you all will always be there for us and I have already recommend you to a fellow veteran I know he will be good once he reaches out to you God Bless you All. J.Evans US Army.
