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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
461,931 reviews
871 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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4.9 out of 5 Lending Tree logo
Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 461,931 unfiltered reviews

Starting on Page 13 of 15,398. Return to Page 1

5 out of 5 Stars
headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars

Thanks everyone for doing a great job very pleased,again great job.

headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
headshot image of Kevin Warren

Loan Officer: Kevin Warren

NMLS# 261072

5 out of 5 Stars

Kenny Scheer has been of great help! Great communication and exceptional service!

headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars
Photo submission from Madelyn Q.

Veteran’s United helped us buy our first home. Each member of our team was super knowledgeable and their communication skills were top tier! The response time was also very short if we had questions!

headshot image of Fahad Abdul

Loan Officer: Fahad Abdul

NMLS# 1752836

5 out of 5 Stars
headshot image of Danielle Grefrath

Loan Officer: Danielle Grefrath

NMLS# 1698464

0.5 out of 5 Stars
headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
headshot image of Thomas Hall

Loan Officer: Thomas Hall

NMLS# 2466750

5 out of 5 Stars
headshot image of Zach Kieffer

Loan Officer: Zach Kieffer

NMLS# 1025330

5 out of 5 Stars
headshot image of Tim Glover

Loan Officer: Tim Glover

NMLS# 2122534

5 out of 5 Stars

Great team. Quick to respond to any questions.

headshot image of Amanda Barcus

Loan Officer: Amanda Barcus

NMLS# 2724252

5 out of 5 Stars
headshot image of Chace Tuck

Loan Officer: Chace Tuck

NMLS# 1884773

5 out of 5 Stars
headshot image of Stephen Coloni

Loan Officer: Stephen Coloni

NMLS# 2104813

5 out of 5 Stars

The home buying process with smoothly. Veterans United has a great team working with me. I was a first time home buyer and the team was there to answer my questions and concerns.

headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars

I had a great experience working with the lending team throughout my home buying process. They did an excellent job keeping me informed every step of the way and made what can be a stressful process feel smooth and manageable. Ryan, in particular, stood out—he took the time to ensure I fully understood everything from start to finish, answering questions and providing clarity whenever needed. I truly appreciated the professionalism, communication, and support from the entire team.

headshot image of Ryan Stiff

Loan Officer: Ryan Stiff

NMLS# 2734650

5 out of 5 Stars
Photo submission from Cameron C.

We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.

headshot image of Brian Jahnsen

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars

Wyatt was very easy to work with and he responded to all of our needs immediately. He made the home buying experience flawless.

headshot image of Wyatt Robertson

Loan Officer : Wyatt Robertson

NMLS# 2479996

5 out of 5 Stars
headshot image of Felecia Z. Solomon

Branch Manager: Felecia Z. Solomon

NMLS# 1145004

5 out of 5 Stars
headshot image of Scott Davis

Loan Officer: Scott Davis

NMLS# 1725328

2 out of 5 Stars

We were asked to furnish documents 4 times. The whole process was abusive. We closed the loan and the next day we paid it off. We will not ever use them again.

Response from Veterans United

Hi Steven,

I’m really sorry to hear how frustrating and exhausting this process felt for you. I can understand how being asked for documents multiple times would make the experience feel stressful, especially during something as important as closing on a home loan. That’s not the kind of experience I want anyone to walk away with.

While there are times additional documentation is needed throughout underwriting, I understand that repeated requests can feel overwhelming and disappointing. I also regret that we left you feeling unsupported enough to pay off the loan immediately after closing.

I’d appreciate the opportunity to learn more about what happened and review your experience further. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages received after hours are typically returned the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

4 out of 5 Stars
headshot image of Sara Myers

Loan Officer: Sara Myers

NMLS# 2740631

5 out of 5 Stars

Everyone was very helpful. I called very often with lots of questions and they always seemed like they were glad to hear from me.

headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Photo submission from Jonathan J.

Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.

headshot image of Andrew Struttmann

Loan Officer: Andrew Struttmann

NMLS# 2371291

5 out of 5 Stars
headshot image of Clint Hamilton

Loan Officer: Clint Hamilton

NMLS# 1224235

1 out of 5 Stars

The people at Veterans United were extremely kind and helpful. They were also punctual and stayed on top of things. However, we genuinely feel misled in several ways. The loan officer set us up for failure in a couple of areas, and when I expressed frustration over the misunderstanding, he became very defensive and belittling.

Response from Veterans United

Hey David,

Thank you for sharing your experience. I’m glad to hear the team was kind, helpful, and stayed on top of things throughout the process. At the same time, I’m sorry to hear there were misunderstandings that left you feeling misled and unsupported. I can understand how frustrating it would be to feel dismissed when trying to voice your concerns.

We want every borrower to feel informed, respected, and confident throughout the homebuying process, and I’m sorry this experience did not leave you feeling that way. I’d appreciate the opportunity to learn more about what happened and review your concerns further.

Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.

Sincerely,
Claire S., Client Relations Manager

4 out of 5 Stars
headshot image of Haley Smith

Loan Officer: Haley Smith

NMLS# 1944751

5 out of 5 Stars
headshot image of WhitneyR Brown

Loan Officer: WhitneyR Brown

NMLS# 2143212

5 out of 5 Stars

The whole team was great from start to finish and Derek was really great in giving me some solid advice about bettering my credit. Overall I had a really good experience in purchasing a home with Veterans United.

headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

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