We had a house fire that totalled the hous and killed our 2 service dogs and 2 cats. I don't understand why you wouldn't tell us that there's the possibility of a forbearance until the houue is rebuilt to help with all of the expenses without me finding out 2 months later!?!?!?!?!?!
I had a good experience with the VU team; they were very prompt with my inquiries and addressing all concerns. The initial quote and closing costs, however, did increase from the first numbers.
All I have to say is the under writers should really look at the info they have been given before requesting for the same info again prolonging the buying process.
Everyone of their staff was extremely responsive, knowledgeable and helpful. They made the process flow and made our dream of buying another home possible.
Super professional and always available to give guidance and assistance. If you cant reach your party and leave a message they will call you back guaranteed
This is the the 3rd home I have purchased using Veterans United. I cannot say enough about how amazing my team was. They were always there for any questions or concerns I had. I felt very supported each step of the way. I would never use anyone but Veterans United when purchasing a home.
Working with and trusting United Veterans was an experience that I'll never forget. This was my first time purchasing a home with the VA loan and they, kindly, patiently and thoughtfully walked me through the whole process. Everything went so smoothly, despite one challenge with the home's title. The UV team (especially Tim) are professional and experts in their fields in a way that likely can't be matched anywhere else. If you are a veteran and are considering purchasing a home using the VA loan, there is absolutely no other organization or lender I would recommend more. It took less than 60 days, and now I am a first time home buyer. It almost doesn't feel real. Thank you so much to United Veterans! I will be an advocate for life.
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Before starting my first home-buying journey, I asked friends and relatives about their experiences and heard about nothing but delays, paperwork headaches, and frustration. My experience with Veterans United could not have been more different. From day one, Mary Davis and her team were right by my side. Their structured to-do list eliminated the guesswork, giving me ample time to gather paperwork and make any necessary appointments and complete tasks without stress. We closed in 30 days flat, and the entire process was smooth, professional, and transparent. I am deeply grateful to Mary and the team for turning what could have been an intimidating milestone into such a positive experience for our family of finally owning a home.
Honestly didn't know if I would ever be able to afford to purchase my own home, but thanks to veterans united they turned my dream into a reality.
The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️
Beth and Nikki were absolutely amazing in making this process go smoothly! They answered every question promptly and directly. They helped us overcome every obstacle and inconvenience without frustration. They even worked double time with their team to ensure we were able to close on time. Can not say thank you enough!
Jeff was amazing! He was very attentive, professional and very knowledgeable. He listened to my concerns and was able to ease our anxiety with step by step guidance of the loan process, offer on new home and closings on both the selling house and the new home.
I would not recommend Veterans United when looking to buy a home. Yes, they make things easy with how they basically have all the POCs for each step you have to take in the home-buying process and connect you with those POCs. But besides that, I really wasn't impressed with the quality of service. I would constantly have to log in to the portal and reupload or repeat my explanations for whatever was being asked of me. Then communication became an issue, as some members of my team were out or had other things to attend to, which I understand; life happens, but I think having somebody to fill in or at least address questions is not a hard ask. I also ended up finding out I was going to be due to pay closing costs just days before closing, which is also partially my realtor's fault as well. I really just didn't like the fact that I was basically the last person to know. Overall, not a good first-time homebuyer experience for me.
Response from Veterans United
Hi Ja'Twan,
I'm sorry your first homebuying experience wasn't what you had hoped for. Buying your first home should be an exciting milestone, and I can understand how frustrating it must have been to repeatedly provide information, struggle to get answers, and learn about closing costs so late in the process. I'm glad some parts of the process were convenient, but I know that doesn't make up for feeling unsupported along the way. I appreciate you sharing your experience and would welcome the opportunity to learn more about what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Everything on the vu side was easy and straightforward. My case was delayed significantly because of issues with the seller and it was a short sale. Vu held on and helped as much as they could.
Very helpful though the whole process
Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!
Kyle was rated a 10. He was the only one who supported us to get the loan through in 60 days.
Lori did a poor job of verbal communication until the final week before closing & then she pulled it off during the final days. Communication is key in completing a job successfully. You don’t know us & our story and we rely on you for close follow up! I would recommend United Veterans based solely on Kyle’s superior service.
Response from Veterans United
Hi John,,
I'm so glad Kyle was there to support you throughout the process, and I appreciate you recognizing his efforts! I'm sorry, though, that communication wasn't as consistent as you needed it to be. You're absolutely right that staying informed and having someone follow up makes a big difference, especially during such an important milestone. I appreciate you sharing your experience and would welcome the chance to learn more about your concerns. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Molly Meis was incredible. She explained every detail throughout the process. Molly worked late to ensure I closed on time. I felt truly supported because of Molly’s expert understand of refinancing process.
We worked mostly with Annie Salazar who was top notch!! We both loved her.
Love Jennifer, Dana, and Jeremy! It made the entire process easier having them by my side. All three of them are not only extremely knowledgeable, but were also very patient with me as this was my first time buying a home. I never felt like I was bothering them with all the questions I came up with along the way even after a plan was already in place. I truly feel so grateful to have met them and had them guide me through making the biggest purchase of my life. Thank you Jennifer, Dana, and Jeremy so much for all of your help!!
