Jackson and his team were amazing throughout the complete process. From day one, Jackson explained everything in detail and set the expectations. He would reach out and update me during the process and he was easily reachable for any questions or concerns. Phoebe reached out day one as well and went over the resources available and stayed in contact with me and repeatedly checked in with me to make sure I didn't need any additional resources or support. Amanda made sure to quickly update me if there were any additional paperwork I needed to submit. It was a pleasure to have them assist me during the homebuying process. I would definitely recommend to others in a heartbeat and hope to work with them in the future.
Everybody I worked with was AMAZING!
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
More expensive then competition and the fees that stack up are kind of annoying. JOSH AND THE TEAM ARE GREAT. But all in all my response is not a reflection of thier efforts.
Greg and the team were awesome. It took two tries because of my HOA but he helped me all the way through it. Thank you again
They’re helpful and friendly
First of all Tiffany did what 3 others before I called Veterans United didn’t do to help us get to the point of being able to make a purchase.
The process with her was easy and well organized.Then when we got to work with Katie and team everything fell into place quickly.
Katie and her team are very engaged and experienced in what they do.
The home buying experience with everyone at Veterans United was amazing!!
I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.
Always attentive, always matched any banks rate, smooth process, overall great team and kender. Will use again!!!!
Ta'Tianna Thomas and Matt were absolutely amazing during our home buying process. They kept us informed and helped us through the rough parts! I would absolutely work with them again.
From start to finish Veterans United made it a smooth process. The guidance for my wife and I was great and on point.
Don was amazing! He was always very responsive and helpful.
Everyone was very knowledgeable and professional making the process smooth with minimal setbacks.
Joe, Donna, and the team were amazing, they kept us informed and worked diligently to get us through the process..
Veteran’s United helped us buy our first home. Each member of our team was super knowledgeable and their communication skills were top tier! The response time was also very short if we had questions!
I think the team is had was phenomenal
They listened to me and worked with me and helped me through every question and ontop of that they sent me a closing gift that actually included stuff that they I told them at the very beginning of what I wanted in a house to enjoy. It was extremely thoughtful. I am forever greatful for veterans united and the team I had.
Veterans United was amazing! I know a lot of people get worried about using a VA home loan, even my realtor was skeptical. That being said going through the process with Veterans United was beyond easy and my realtor was beyond happy with the communication and efficiency Veterans United brought to the table. The app was very easy to navigate and the staff was amazing. Tansee was excellent and knowledgeable at every step and I would highly recommend her as a loan officer to anyone I speak with!
Poor communication. Information I disclosed at the inception of the process was forgotten and then the blame was turned back on me
Response from Veterans United
Hey Stephen,
I’m sorry to hear this experience left you feeling frustrated. Having to repeat information you already shared and then feeling like the blame was turned back on you would be upsetting for anyone.
Clear communication is such an important part of this process, and I’m sorry we missed the mark here. I’d appreciate the opportunity to look into your experience further and better understand what happened.
Please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
