Very patient with you.
I had a pleasurable experience with Veterans United and even after closing on the home, they said they would be there for any questions I would have. My whole team has been great even through the delays by the seller. I would recommend Veterans United to any veterans looking to use their VA loan to buy a house.
I used the Realtor you guys recommended. I’m sure he bought into some system so he could have first choice. He was over an hour away that was not beneficial to anybody. I would not use them again for this areaAt first I had to remind him of things that were going on in the transaction I felt like I was stuck, stuck between two layers of middle men.When I deposited my earnest money, it should’ve been immediate that all the inspections were scheduled. That didn’t happen and everything was pushed back. It didn’t work out smoothly and I was not happy.I’m only recommending you two others because my first transaction with you in another state worked out very seamlessly.Again, do not pair realtors with people if they are not local
Derek, Dustin & the rest of their team were absolutely fantastic. I recommend them to everyone who is getting a VA home loan.
They made the process very easy to transition into home ownership and my questions were answered in a quick and knowledgeable way and always courteous . I would highly recommend Veterans United to anyone looking for a home purchase and loan assistance. Thank you Rosa and to all the team members who helped along the way and make my dream of homeownership possible.
Not very cohesive. Communication was not optimal. Seemed like the person working our loan was new to the process and dropped the ball on several issues. Thankfully, Julia stepped in to attempt to correct the issues. Was not a very professional or competent process.
Response from Veterans United
Hi Christopher,
Thank you for sharing your feedback. I'm sorry to hear that your experience felt disjointed and that communication throughout the process did not meet your expectations.
I understand how frustrating it can be when you don't feel confident that everyone is aligned and moving your loan forward smoothly. I'm glad Julia was able to step in and assist, but I'm sorry that the overall experience left you questioning the professionalism and support you received.
I'd appreciate the opportunity to learn more about your concerns and review your experience further. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Second time using veterans united and I was pleased with the results even though it was a tough house to buy. Staff was friendly and helpful
My loan team was outstanding. To Clayton, Wendy, Kimberly and any other that worked behind the scenes...words cannot be enough to express the levels of gratitude and happiness my wife and I are currently feeling. At the start of our home buying journey, it seemed like we were biting more than we could chew. Nonetheless, the team and Veterans United helped us through every roadblock and obstacle. You guys transformed this from a nightmare into a dream then into reality. I am so happy I went with Veterans United for my first home. To all my fellow Veterans reading my review...You won't regret choosing Veterans United.
I was always under the impression that buying a house would be a very stressful and difficult process. But working with VU completely changed that perspective—it was an unbelievably smooth and straightforward experience. My loan officer, Dustin Johnson, and his team were incredibly helpful, knowledgeable, and proactive throughout every step. They always kept me informed, answered all my questions promptly, and made sure I understood everything that was happening.Their professionalism and genuine care turned what could have been a nerve-wracking process into something I actually enjoyed. The only downside to closing on my house is that I won’t get to work with Dustin and his team on a daily basis anymore. I truly can’t recommend them enough to anyone looking to buy a home—they made my dream of homeownership a reality, and I’m so grateful for their support.
Excellent Excellent service. Kenny along with his team were outstanding, love them. We put them in a short turnaround situation and they excelled. So very elated to have worked with them
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Complete outstanding service and usage for buying a home. Especially first time buying at all. It really enlightens and paves the way for success in the future if you know how to plan it right. Just be sure to have a couple of bucks in your pocket for expected out of pocket expenses.
Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
-VA Funding Fee is too high.
-The strict requirements prevent buyers from purchasing great value homes with major or minor incomplete items, (small things such as tiles, missing a piece of drywall, big things such as old roof, etc.)
-Funding approval takes a long time upon the closing date.
