Robert was so helpful and made the process so easy!
Zane Hildreth and the entire team were an outstanding crew and a great help with me in processing my loan.
Veteran’s United helped us buy our first home. Each member of our team was super knowledgeable and their communication skills were top tier! The response time was also very short if we had questions!
Andy Harris and his team are the absolute BEST!!!!!!!!!!!!!!!!!!!!!
My story begins with trying to buy a house in New Mexico but unfortunately it did not pass the inspection. Thinking it over, my family and I decided to stay here in Ohio. Veterans United couldn't be more understanding. Working with the best loan officer in the business, Mickey, we hammered out a game plan. Following that game plan he hooked me up with the best realtor from veterans United I've ever met. Mickey went over everything with me on my loan. He understood my needs and made me feel confident about my decisions. He followed up with me everyday and help me work through all the odds and ends of the home buying process. I know some veterans get money back at closing, but what I received was amazing!! I would like to thank Mickey and his team. Y'all have made this an experience one never forgets. If there any veterans out here looking to buy your forever home, look no further in the veterans United and their trusted friends from Plumtree.
Rob Weigand was very informative throughout the whole process. He made the process a very smooth transition. He answered all of questions in a very timely manner. I can’t thank him and his team enough for all the great customer service I received.
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Very efficient and made the entire process smooth!
We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.
Ali the best!
Stephen Coloni,
Our loan Officer provided exceptional service throughout our home buying process. He was always available to answer questions, explained every step clearly, and ensured everything stayed on track. His professonalism and dedication made a huge difference for us. We couldn't have asked for a better experience and would confidently recommend him to others. Veterans United provided outstanding service. 100%
Jenny Foster is also exceptional and is very knowledgeble keeping everything on track as well. 100% recommended.Jonathon retired Veteran USMC
had a very disappointing experience working with this team. Communication was consistently poor—we had to repeatedly follow up just to receive basic updates, and we never felt like a priority.Kendal and Donna were often unprofessional and dismissive. On multiple occasions, they emphasized how busy they were or mentioned upcoming vacations, which only reinforced the lack of attention given to our file. Most concerning, Donna accidentally included me on an email where she was making fun of me, which was completely inappropriate and unacceptable.Additionally, the appraisal process was handled extremely poorly. The report contained numerous errors—over eight corrections were needed—including incorrect names and inaccurate information. This significantly delayed the process and added unnecessary stress.Overall, this was a frustrating and unprofessional experience from start to finish. I would not recommend this team and will not be using them again.
The team worked with me and answered amny questions I had quickly. I never felt alone through the process.
Outstanding job and was able to save me a lot of money.
Everyone involved was great!!!!! Special shout out to Nate, Christy, and Marjorie!!!!
Honestly extremely happy with how everything went
Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.
Phil Smyser is exceptional. He took the time to understand our unique situation and FOUGHT for us!!! Simply put we got in a bind because of another mortgage services misinformation and PHIL swept in and saved the day. HE IS AMAZING, Veterans United is amazing. I especially love the level of integration on the web site and app. You can simply enter in your info and viola your income, addresses, employment history is all imported in and verified.
The process as a whole really sucks but I imagine it could've sucked more without Ryan and Cara.
