Very responsive, good communication, Veteran advocate, great online system for document uploads and downloads.
Thank you Jake Tara Christina and the team for a smooth home buying process. Would recommend
Overall a minimum stress experience buying a home.
Andrew was great! Very responsive and pleasant to work with throughout the whole process.
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
Everyone on the team ( yes you get an entire team) was great to work with, very responsive and helpful in answering all questions.
Very pleased with my experience . We had a great team that helped us every step of the of the way and made our home buying experience as stress free as possible. can’t say enough on how happy we are with the team we had
Meh, it's all about money. I was welcomed with some sort of "gift" last week--never got it. They are okay. Not any better or worse than any other mortgage broker you would use.
Response from Veterans United
I'm sorry your experience left you feeling underwhelmed Devin, and I can understand how frustrating it would be to expect a gift and never receive it.
I always want our service to leave a positive, lasting impression, and I'm sorry we didn't meet that expectation. I'd appreciate the opportunity to learn more about what happened, including the gift you mentioned.
If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Only issue really that there was was communication between departments that's really about it
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
It was great and they were very good at making it happen
Really had a smooth experience, they did their absolute best to find the best loan for us. We truky appreciate all the hard work.
From the very beginning to the very end VU made my process smooth & easy
They bent over backwards to make this happen. Good job team.
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Veterans United gave a great experience and everyone on our team were very helpful
Thank you so much for your determination to make my dream come true !
