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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
463,701 reviews
819 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 463,701 unfiltered reviews

Starting on Page 13 of 15,457. Return to Page 1

5 out of 5 Stars
headshot image of Debbie Beasock

Loan Officer : Debbie Beasock

NMLS# 1177896

5 out of 5 Stars
headshot image of Christopher Conrad

Loan Officer: Christopher Conrad

NMLS# 2680963

5 out of 5 Stars

I’m impressed with VU’s outstanding ability to coordinate practically everything. I loved that the had everything there, it was an amazing process.

headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
headshot image of Levi Lenon

Loan Officer: Levi Lenon

NMLS# 1151148

5 out of 5 Stars
headshot image of Jason Lacey

Loan Officer: Jason Lacey

NMLS# 1604515

5 out of 5 Stars
Photo submission from Tina L.

I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.

headshot image of Leanna Winters

Loan Officer: Leanna Winters

NMLS# 1126212

5 out of 5 Stars
headshot image of Charles Dittbrenner

Loan Officer : Charles Dittbrenner

NMLS# 2120950

5 out of 5 Stars
headshot image of Hunter Hukari

Loan Officer: Hunter Hukari

NMLS# 1215343

0.5 out of 5 Stars

Wouldn’t recommend already filled the complaint about loan officer

headshot image of Julia Cobb

Loan Officer: Julia Cobb

NMLS# 1965414

5 out of 5 Stars
headshot image of Michael Jones

Loan Officer: Michael Jones

NMLS# 1629215

5 out of 5 Stars

Everyone at Veterans United were great,Shane,Spencer,Andrew, Nick, Tech support! They know what their doing and do it well! I closed on a house in about one month,excellent! Thank you all!

headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
headshot image of Brandon Worthington

Loan Officer: Brandon Worthington

NMLS# 1563972

5 out of 5 Stars

Best customer service. United Veterans is very efficient in mortgage financing. Everything was done in a very timely manner. The process allow you to be ready to close weeks before the closing date, if you provide your supporting documents in a timer manner to the loan processors.

headshot image of Shawnee Holsten

Loan Officer: Shawnee Holsten

NMLS# 2055995

4 out of 5 Stars
headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

0.5 out of 5 Stars

Would never use veterans united or recommend them to anyone else. My lender and closing team haven’t reach out to me and my closing cost went up 6,000 dollars then expect. When I arrived at closing I was unaware that I owe anything. The closing agency threatened us that we would have to leave the property. Thankfully I had the 8,000 dollars in closing cost to cover it. But no one reach out to me to mention that I would owe money at closing. I was under the impression that the sell of my home would transfer the money for closing of my new home. Very disappointed in veterans united for not being transparent with me I was under the impression that closing cost would be 9,000 dollars. 7,000 would be covered by the seller and when I sold my home the funds would be transfer to the closing of my new home. But no closing cost ended up being around 16,000 dollars. I believe the buy down points went up without my knowledge. No one reach out to me. I reach out to management and they basically told me that I made a mistake and I forgot everything. Overall very disappointed in veterans united I will tell everyone to stay away from this company and don’t understand how my closing cost ended up being so around 16,000 dollars.

Response from Veterans United

Hi Trumann,

Thank you for taking the time to share your experience. I’m truly sorry to hear how stressful and frustrating closing became for you, especially when you were under the impression that the funds from the sale of your previous home and the seller concessions would cover the costs associated with your new home purchase.

Unexpected changes to closing costs, particularly that close to closing day, can create a lot of confusion and pressure. I understand how upsetting it must have been to arrive at closing and feel unprepared for the amount due. Communication and transparency throughout the process are incredibly important, and I’m sorry that you left feeling unsupported and unclear about the final numbers and rate buydown details.

Our loan teams do review loan terms, rates, and disclosures throughout the process, including any associated costs tied to rate buydowns or financing decisions. However, it’s clear from your feedback that we did not communicate those details in a way that left you feeling confident and informed, and that’s something we take seriously.

We appreciate you bringing these concerns to our attention and would encourage you to reconnect with our Client Advocate team so we can review your experience further. We’re available at 1-800-212-5200 or ClientAdvocate@vu.com from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

They were very professional and honest. It was very smooth transaction in buying a house. I recommend them highly

headshot image of Evan Campbell

Loan Officer: Evan Campbell

NMLS# 2732305

5 out of 5 Stars
Photo submission from Rhianna H.

I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.

headshot image of Cara Musick

Loan Officer: Cara Musick

NMLS# 1435899

5 out of 5 Stars
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
headshot image of Jennifer Candler

Loan Officer: Jennifer Candler

NMLS# 710607

5 out of 5 Stars

Easy process start to finish! Definitely recommend the Kyle and his team

headshot image of Kyle Hatten

Loan Officer: Kyle Hatten

NMLS# 2357326

4.5 out of 5 Stars
headshot image of Jon Ouk

Loan Officer: Jon Ouk

NMLS# 1723683

5 out of 5 Stars

Everyone was very helpful and kept me on track for my May 20th closing.

headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

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5 out of 5 Stars

Rob and his team were fantastic! Top notch communication, very knowledgeable, and easy to work with. I highly recommend them for any Morgage services.

headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
headshot image of Nate Bohon

Loan Officer: Nate Bohon

NMLS# 1136526

5 out of 5 Stars

I don’t know where I would have been without this team!! I felt like I was the little sister purchasing a home and my big sisters had to do all the checks and balances on every step. Sure it may have been their job but I certainly didn’t feel that way. Thanks for the love and I appreciate each and every one of you!

headshot image of Sarah Streeter

Loan Officer: Sarah Streeter

NMLS# 2026781

5 out of 5 Stars

We had a lot of obstacles but the VU team helped us overcome them.

headshot image of Seth Thompson

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars

Keith was outstanding to work with. I felt like he was talking care of us like family. I would recommend him to anyone.

headshot image of Keith Simon

Loan Officer : Keith Simon

NMLS# 1229656

5 out of 5 Stars
Photo submission from Madelyn Q.

Veteran’s United helped us buy our first home. Each member of our team was super knowledgeable and their communication skills were top tier! The response time was also very short if we had questions!

headshot image of Fahad Abdul

Loan Officer: Fahad Abdul

NMLS# 1752836

5 out of 5 Stars
headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

4.5 out of 5 Stars

Closing disclosure was given to me 1 month ago

headshot image of Matthew Czerwonka

Loan Officer: Matthew Czerwonka

NMLS# 1073284

5 out of 5 Stars
headshot image of Matthew Eichenberger

Loan Officer: Matthew Eichenberger

NMLS# 369949

5 out of 5 Stars

Outstanding experience from start to finish

headshot image of Daniel Noce

Loan Officer: Daniel Noce

NMLS# 2156543

5 out of 5 Stars
headshot image of Drew Alexander

Loan Officer: Drew Alexander

NMLS# 1407112

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