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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
467,303 reviews
754 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 467,303 unfiltered reviews

Starting on Page 13 of 15,577. Return to Page 1

4 out of 5 Stars
headshot image of Taylor Holman

Loan Officer: Taylor Holman

NMLS# 2036493

5 out of 5 Stars
headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
headshot image of Tyler Brockman

Loan Officer: Tyler Brockman

NMLS# 2759869

4.5 out of 5 Stars

Very patient with you.

headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
Photo submission from Phillip P.

I had a pleasurable experience with Veterans United and even after closing on the home, they said they would be there for any questions I would have. My whole team has been great even through the delays by the seller. I would recommend Veterans United to any veterans looking to use their VA loan to buy a house.

headshot image of Ben Choi

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

3.5 out of 5 Stars

I used the Realtor you guys recommended. I’m sure he bought into some system so he could have first choice. He was over an hour away that was not beneficial to anybody. I would not use them again for this areaAt first I had to remind him of things that were going on in the transaction I felt like I was stuck, stuck between two layers of middle men.When I deposited my earnest money, it should’ve been immediate that all the inspections were scheduled. That didn’t happen and everything was pushed back. It didn’t work out smoothly and I was not happy.I’m only recommending you two others because my first transaction with you in another state worked out very seamlessly.Again, do not pair realtors with people if they are not local

headshot image of Chris Tiongson

Loan Officer: Chris Tiongson

NMLS# 2732925

5 out of 5 Stars
headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars

Derek, Dustin & the rest of their team were absolutely fantastic. I recommend them to everyone who is getting a VA home loan.

headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars

They made the process very easy to transition into home ownership and my questions were answered in a quick and knowledgeable way and always courteous . I would highly recommend Veterans United to anyone looking for a home purchase and loan assistance. Thank you Rosa and to all the team members who helped along the way and make my dream of homeownership possible.

headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

1.5 out of 5 Stars

Not very cohesive. Communication was not optimal. Seemed like the person working our loan was new to the process and dropped the ball on several issues. Thankfully, Julia stepped in to attempt to correct the issues. Was not a very professional or competent process.

Response from Veterans United

Hi Christopher,

Thank you for sharing your feedback. I'm sorry to hear that your experience felt disjointed and that communication throughout the process did not meet your expectations.

I understand how frustrating it can be when you don't feel confident that everyone is aligned and moving your loan forward smoothly. I'm glad Julia was able to step in and assist, but I'm sorry that the overall experience left you questioning the professionalism and support you received.

I'd appreciate the opportunity to learn more about your concerns and review your experience further. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

Second time using veterans united and I was pleased with the results even though it was a tough house to buy. Staff was friendly and helpful

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars

My loan team was outstanding. To Clayton, Wendy, Kimberly and any other that worked behind the scenes...words cannot be enough to express the levels of gratitude and happiness my wife and I are currently feeling. At the start of our home buying journey, it seemed like we were biting more than we could chew. Nonetheless, the team and Veterans United helped us through every roadblock and obstacle. You guys transformed this from a nightmare into a dream then into reality. I am so happy I went with Veterans United for my first home. To all my fellow Veterans reading my review...You won't regret choosing Veterans United.

headshot image of Clayton Meldi

Loan Officer: Clayton Meldi

NMLS# 1564820

5 out of 5 Stars
headshot image of Katie Mottet

Loan Officer: Katie Mottet

NMLS# 1377183

5 out of 5 Stars
Photo submission from Christopher J.

I was always under the impression that buying a house would be a very stressful and difficult process. But working with VU completely changed that perspective—it was an unbelievably smooth and straightforward experience. My loan officer, Dustin Johnson, and his team were incredibly helpful, knowledgeable, and proactive throughout every step. They always kept me informed, answered all my questions promptly, and made sure I understood everything that was happening.Their professionalism and genuine care turned what could have been a nerve-wracking process into something I actually enjoyed. The only downside to closing on my house is that I won’t get to work with Dustin and his team on a daily basis anymore. I truly can’t recommend them enough to anyone looking to buy a home—they made my dream of homeownership a reality, and I’m so grateful for their support.

headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

5 out of 5 Stars
headshot image of Aaron Foster

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars
headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

5 out of 5 Stars
headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

5 out of 5 Stars
headshot image of Jared Luner

Loan Officer: Jared Luner

NMLS# 2799265

5 out of 5 Stars

Excellent Excellent service. Kenny along with his team were outstanding, love them. We put them in a short turnaround situation and they excelled. So very elated to have worked with them

headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

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5 out of 5 Stars
headshot image of Brittany Kuehl

Loan Officer: Brittany Kuehl

NMLS# 2389880

5 out of 5 Stars

Complete outstanding service and usage for buying a home. Especially first time buying at all. It really enlightens and paves the way for success in the future if you know how to plan it right. Just be sure to have a couple of bucks in your pocket for expected out of pocket expenses.

headshot image of Corey Bichel

Loan Officer: Corey Bichel

NMLS# 2768056

5 out of 5 Stars
headshot image of Evan Mehuys

Senior Loan Officer: Evan Mehuys

NMLS# 1894622

5 out of 5 Stars
headshot image of Jessie Bailey

Senior Loan Officer: Jessie Bailey

NMLS# 2122253

5 out of 5 Stars
headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

5 out of 5 Stars
Photo submission from Dennis R.

Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.

headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
headshot image of Justin Menard

Loan Officer: Justin Menard

NMLS# 1828739

3 out of 5 Stars

-VA Funding Fee is too high.
-The strict requirements prevent buyers from purchasing great value homes with major or minor incomplete items, (small things such as tiles, missing a piece of drywall, big things such as old roof, etc.)
-Funding approval takes a long time upon the closing date.

headshot image of Corey Sublett

Loan Officer: Corey Sublett

NMLS# 1559322

5 out of 5 Stars
headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

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