Always room for improvement, like ensuring clear communication of exactly what is needed and what is it for.Other than that ensuring the pay-off method of understanding and why patience is important.
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
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Great communication and a feeling of care.
I was approve quick and guided on all steps from what I need to be approved to all the fees and questions I had... And I had a lot . The team was on top of making sure things moved smoothly and i understood what the next steps were !!! I am a Proud veteran home owner because of Veterans United!!!
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
Shannon and Mason were very helpful throughout the process
Devon and his team worked very hard to get this completedThanks Terry
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Tyler was great!
The only thing keeping Veterans United from a 10 is the loan origination fees that I would not have had with my regular bank. Our home buying journey began with a late night call in the car while driving cross country. We drove and talked to reps for hours, ultimately getting our VA eligibility and pre-qualification while still on the road. Our team was always available to answer our questions and even checked in periodically to see how our home search was going. I would absolutely recommend to anyone eligible to buy a home through them.
Thank you so much for your determination to make my dream come true !
Process was streamlined and incredibly easy. My loan officer ensured that I was well informed every step of the way during my home buying process and was incredibly easy to reach out to, answering all questions I had.
They were very responsive throughout the whole process. It’s nice having a mortgage company that prepares you for the closing. They were able to help secure home owners insurance, and help set up utilities. This was second mortgage through them and, due to their customer service, it was an easy choice who to choose for our new home.
