My adviser who represented me was the greatest rep any veteran when it comes to the process of buying a home. He was the greatest.
I’d recommend Veterans United to every Military family. Our team made the process of buying our first home so easy. Extremely helpful and kind!!
Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.
The team worked tirelessly over much paperwork and details to get me the home loan that worked for me.. professional, courteous and always kept me in the loopI would recommend veterans United for anyone looking for a home loan team that gets it done..!! Aces!!
I was finally pleased with the work and privelage this company has done. Clint you had an amazing staff and everything they did to secure this home for us. Thank you!!!
It was very easy to get in touch with the VU team and ultimately made it possible for me to perform much needed repairs to my home.
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Great patience
First home purchase!!!
Justin and his team was awesome. This is the 3rd home I have bought and the easiest process in buying a home ever. Great people...
Amazing support from the whole team - start to finish.
Having so many people asking for the same information was disruptive, confusing, and did not seem to be in our benefit. team members giving false or outright misleading information was a struggle. Satey yates and our own independent broker seemed to be playing catch up and damage control more often than communicating effectively. This place a great deal of stress on our family. At the end of the day we got our home 2 months after initial closing dates and thousands of dollars to lock our rates in over this time. This was by far my worst experience purchasing a home out of the 7 i have had. Hiccups including new termite inspection required by the VA, ON EVERY BUILDING EVEN OUT BUILDINGS, the well needing to be treated. And the reinspection and reinspection fees. I really feel that the team could beneift from some training and identifying a spokesperson to be soley in communication. And SHARE information. Otherwise what is the point.
Response from Veterans United
Hi Andy,
I’m really sorry this was your experience. Having to repeat the same information to multiple people, receiving conflicting guidance, and feeling like others were left in damage-control mode is incredibly frustrating. I understand how that lack of clear ownership and communication would place a heavy amount of stress on your family.
A two-month delay, added costs to keep your rate locked, and repeated inspections is a lot to shoulder, especially when you’ve been through the homebuying process before. While some items, like VA-required inspections or reinspections, can be part of the process, that doesn’t lessen how overwhelming it feels when expectations aren’t clearly explained or shared across the team.
I appreciate you being honest about where things fell short, including the need for clearer communication and better coordination. I’d really like our Client Advocate team to review what happened and hear your feedback directly. If you’re open to it, you can reach them at 1-800-212-5200 or ClientAdvocate@vu.com. They’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Thank you for taking the time to share this. I truly wish the process had been far smoother for you.
Sincerely,
Claire S., Client Relations Manager
This is the second home I’ve purchased but my first time going through Veterans United and I was dreading this process from my previous home buying experience. Tyler and his team were absolutely amazing from start to finish. They kept me updated on absolutely everything and made the process pretty much effortless for me. I would absolutely recommend Veterans United to any service member and veterans out there looking to purchase a home.
Team Haley was awesome.
I'm stepping into a new phase in life. That said, Daren and his team have been absolutely essential players in my game plan to renew my joy. Thank you so much for making this an easy process!
Let's start with I was not even expecting to get approved for any home at all and I was very discouraged. I told Joshua my story and this man went on an mission that no other person would have ever done for me and my family. Joshua's efforts not only got us approved for a home, but got us approved for our Dream Home, Our Forever Home!!!
If it were not for him and his team we would still be living in a trailer that the VA stated should be condemned.... Joshua has ended a nightmare chapter in our story and on the next page is the grand story book ended that I wish everyone could experience.Thank you Joshua and the team at Veterans United.
very simple and being a very busy person I appreciated the in person signatures being done at my home.
