There was too much back and forth. Everytime I thought I had sent in everything, I was asked to send something else. I also called several times and couldn't reach the person I was calling.
Response from Veterans United
Hi Aaron,
I'm sorry to hear the process felt so frustrating. I can understand how discouraging it would be to keep sending documents and then find out additional information was still needed. I’m also sorry you had trouble reaching the people you were trying to contact when questions came up along the way.
Communication and setting clear expectations are important, and it's disappointing to hear we left you feeling unsupported during the process. I'd like the opportunity to learn more about your experience. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
Everyone, all the employees, that have helped me are wonderful. They are polite, diligent, and professional.
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I have used Veterans United to buy 3 homes. Tommy Heller & his group are very courteous & knowledgeable. I highly recommend them.
Scott Davis and the entire team were amazing to work with. They made the process enjoyable and easy. Will always appreciate them and will always recommend Veterans United
The Veterans United team really made my home purchase easy. From the start they were on top of every detail. I can’t express my gratitude for the attention to details, and the professionalism demonstrated by this extraordinary group. I would recommend Veterans United to all veterans who are considering a home purchase.
OUTSTANDING
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We were very thrilled and excited .Everything went very well. Thanks to each and everyone involved in this adventure
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What a great experience! They make it so easy with the app. No more having to fax tons of pages of information, just take a photo of the necessary documents and upload them. The app “to do” list keeps your tasks at your fingertips. The staff we dealt with were kind, courteous and extremely knowledgeable. We went from toying with buying a new home to closing in less than 2 months. I will definitely tell our friends about Veterans United.
