I am a veteran who was in need of a home for my family; I didn't know about Veterans United and was turned down by my first lender; I was not sure why; my credit was good; my realtor said to try Veterans United and that's exactly what I did. I was fortunate enough to speak to Kayla, and from the time I spoke to Kayla and her team, everything fell (easily) in place for me! I now recommend Kayla, at Veterans United to every service member that I meet!
It was a long road due to many unforeseen obstacles...but Veterans United was patient and supportive throughout the process. Alex Herbel and his team were excellent to work with!
All of the representatives that assisted us during this process were excellent. Always maintained great communication and answered all of our questions.
The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!
Justin and the entire team were incredibly helpful throughout our home buying process, from pre‑approval all the way through post‑closing. They made everything seamless and easy and were always available to answer questions. Thank you to Veterans United for making our home‑buying experience outstanding!
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I had a great experience working with Veterans United Home Loans from start to finish. Their team was responsive, knowledgeable, and made what can be a complicated process feel straightforward and manageable.What stood out most was how they handled my timeline. I initially reached out but decided not to move forward right away, and instead of constant follow-ups, they checked in periodically without any pressure. When I was ready, they picked right back up and made the process seamless.As a veteran, I also appreciated how well they understood and explained the VA loan process, making sure I had access to all the benefits and information available to me.Their online portal for document submission was incredibly user-friendly and organized—it made everything so simple that I almost felt like I was missing something.Overall, they made the experience smooth, efficient, and low-stress. I would absolutely recommend them to other veterans looking to buy a home.
Great service, as a new home buyer they really helped me through the process. They answered so many of my questions and were very responsive.
Ryan Sherman and his team are fabulous! This is my second loan and the whole process was seamless! I have thoroughly enjoyed working with everyone!
Using Veterans United for the purchase of our new home was the best decision we could have made. From start to finish the whole team was working for us and made this process a breeze, I highly recommend Veterans United to everyone.
My Team at Veterans United Wesley, Kristine, Wade, and Phoebe all were very professional, helpful and courteous. My Team is awesome and I recommend them anytime to anybody.
Just make sure to verify ALL communications with the primary lender.
So working with Veterans United(VU) during the home buying wasn't bad, they were attentive and got the job done. I went with VU mainly because they serve veterans and "claim" they will remain with you. They sold my loan the Planet Home Lending immediately with the statement below."Will anything change about my loan if it’s transferred?
The only change you’ll notice is where payments are going. Your terms will remain the same, and your team is always here for you regardless of who handles your loan"
I refinanced with Planet recently and just closed with a lower rate and monthlypayment.
My 1st payment was due April 1st. Before the 1st payment was even due I got an escrow shortage notice. I was told my paymet was increasing $195/ month. I asked, how could this be? I JUST closed like a month ago. Now my payment is HIGHER than it was with the original loan. Planet Home cannot explain it to me. I contacted my "Team" over at VU on 2 occasions and have been ghosted. I would not recommend. This is why I hold off on surveys until I see the entire picture.
The entire process went without a hitch, Veterans United was always there to assist and respond timely to any of my questions or concerns. The team I worked with was amazing!!!
Would Highly recommend VU to all Veterans really smooth process
I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.
Working with Billy throughout our home buying process was an incredible experience. From the very beginning, he was professional, responsive, and extremely knowledgeable. He took the time to walk us through every step, making sure we fully understood our options and felt confident in our decisions.What really stood out was how communicative and reliable he was. No matter how many questions we had, Billy always got back to us quickly and made sure we felt supported the entire time. He kept everything moving smoothly and helped take a lot of the stress out of the process.Billy’s attention to detail and dedication to getting us the best possible outcome did not go unnoticed. We truly felt like he had our best interests in mind every step of the way.We’re so grateful for his help in getting us into our new home and would highly recommend Billy to anyone looking for a trustworthy and hardworking lender!
