Honestly, I just can't believe how much support I got from VU. I did not think that kind of service existed anymore! I did not just have one person to help me but an entire team! There were group chats, group emails, and phone calls throughout the entire process from start to finish. I was never left questioning anything or wondering what was next. And the portal made everything so easy, giving me a to-do list, documents, and information all on one personal page. I could not believe how smooth VU made this home-buying experience, especially considering how hectic and crazy the home-buying market is right now. Thank you so much!
I really enjoyed working with them to get my loan processed and closed. They were extremely helpful
I would definitely recommend this team of professionals to fellow peers and family members. Look forward to doing more business in the near future. Keep up the great work ladies and gentlemen!!!
Taylor did everything n more we have delt with him on 3 house all together 2 buying and 2 refinancing
The whole experience was eye opening. Every team member doing their part to make an amazing end result. Everyone on the team communicated their part to me and with each other. This includes John and Chuck from the realtor side. What could have been an overwhelming experience became so much less stressful as a result. Thank you all.
The whole team, from the front line to the underwriters, was excellent. I can say that I never once felt left out in the cold by my team. They were by us every step of the way, explaining and patiently understanding when we did not get what was happening. I can whole-heartedly recommend each and every one of them to any service member looking for the best home buying experience ever.
From start to finish I wasn't sure I was going to get a house this year and was ready to throw in the towel, but the team was working hard for me and I am so thankful they had patience to stay the course and I just can't thank them enough 🙏🏾
I am VERY DISAPPOINTED with Veterans United. You claim to be veteran friendly and help disabled vets but you transferred my loan to a 3rd rate servicing company before I even made my first payment! Now, I am past due because I was not given any notice nor did my autopay happen. I CHOSE to do business with your company to have that backing, but you are really just loan sharks preying on Veterans and their families through your "name". I would NEVER recommend your company to anyone I know. Your business model is shameful. Not to mention, out of all the mortgage's/refinances/loans etc. that I have ever had, your process was the worst and more importantly, we did not close on time due to it. You're the only company I have worked with that FAILED to close on time. I regret my decision to trust veterans united with my money and credit rating. I look forward to letting my entire community know how you sell the united BS and now I am stuck with a new servicing company that I cannot even talk to a customer service representative at or set up an online account! I cannot believe this, such a betrayal in the name of making money. To heck with your sham company and it's investors. At least USAA and Navy Federal actually practice what they preach, which is why they will still be in business when the next housing crash comes. Signing off - Just one more veteran you've screwed. PS: Travis was lousy and I wouldn't work with him in the future at any company.
Response from Veterans United
Thank you for your feedback, Dan, and we're sorry to hear your loan servicing isn't living up to your expectations. Loan servicing transfers are common-place, but we never want you to feel disappointed. We remain available to help you address issues you may encounter, even if those issues arise outside of Veterans United. Please contact our Client Advocate Team for further assistance and with any questions. Thank you.
The VA appraisal is not an inspection- get an inspection.
As a second time user of Veterans United I once again had an amazing experience. After speaking with other lending institutions I did not feel the appreciation of the Servicemember as I did with Zach and his team. Truly made for a worry free home buying experience.
I don’t think it could have been any smoother! By far the best first home buying experience one could ask for! Shout out to Janaire for being on top of her stuff.!
I would have liked my team to be more transparent with me throughout the buying process. As a veteran owned company, I also would have like more understanding in communication with those on deployments.
Response from Veterans United
John, we're very sorry if you felt your team was not forthcoming with information, and we'd like to know more about your experience. While we are not a veteran-owned company, we do employ service members and military spouses who help make home buying easier for our veterans. We hope you enjoy your home, and our Client Advocate Team remains available to hear more about how we can improve.
Kevin was awesome! He is responsive and proactive. He made himself available and answered all of my questions and explained the buying process. We were so happy with him.
Good job and I recommended
My entire process was less stressful just having my Veterans United team working with and for me. Gwen and Daniel were top notch, working around the clock for me and my family.
