My son is active and I Will Not Recommend Veterans United to him or to any other servicemember or veteran for their mortgage needs. A new home purchase should not be this stressful, especially for our brave servicemembers and veterans. They have enough to worry about, and a lack of communication and transparency when purchasing a home should not be one of them!
Response from Veterans United
Hi Adoness,
First off, I want to say how deeply sorry I am to hear about your experience. Buying a home should be an exciting journey, and the fact that it felt stressful and lacking in communication is disappointing to hear—especially when we’re working with Veterans and their families who deserve so much respect and care.
We take feedback like yours seriously, and we’d love the chance to understand more about what happened here. If you’re open to sharing additional details, please don’t hesitate to reach out directly at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re here Monday through Friday from 9 a.m. to 5 p.m. CST, but you’re welcome to contact us anytime, and we’ll follow up as quickly as we can. Thank you for taking the time to share this with us.
The easiest home buying process I have ever been involved with. When and if I needed something all I had to do was ask and within moments I was talking to a person from the team on the phone.
This is the second home I have purchased through VU with Kevin and his team which says something in itself.
Thank you!!
Veterans United has earned my business and personal recommendation for life. I would suggest others stop shopping and just connect with the team at VU.
Karol and her team were hands down the best VU team we've ever worked with. This was a months-long process for us but she stuck by our side the entire time always quickly answering emails making sure we had all the information we needed. She patiently worked with me calculating prospective house payments with the varying interest rates too. I am incredibly grateful for that.
Melissa, our transaction coordinator, was always verrrry quick to respond to my texts/emails making sure we had everything we needed but also made sure they got what they needed from us to move to keep moving forward which frankly, took some patience on her part. ;)
Brittany, our concierge, checked on us throughout the entire process, researching all of the information we needed to get set up in our new town.
If we buy another house anywhere in Tennessee again, I will go straight back to Karol and her team for help. She spoiled us and frankly, I liked it!
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Fantastic, easy to work with company that really shows that it values its clients.Really a remarkable job getting me and my family a VA loan quickly and without hassle.
As earlier stated, the mortgage team ( Miguel and Keagan) were amazing! This is the 2nd home purchased by Veterans United. My loan and this unique house was not a simple purchase. The team was thorough, made sure all items were addressed, extremely responsive, and was always there for my questions. Thank you
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Experience first-hand why 355,832 homeowners give us a perfect score!
Worry free on a stressful event. Clear answers for any questions I had you. Thank you.
I recommend all my fellow Veterans utilize Veterans United when pursuing home ownership, this is a top notch organization that does everything they can to make home ownership a reality for Veterans. I can’t say enough about how impressed and grateful I am for the assistance they gave me. Thanks Veterans United.
Veterans United has an effective team. Very professional and targeted on customer service.
