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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
460,780 reviews
698 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 460,780 unfiltered reviews

Starting on Page 143 of 15,360. Return to Page 1

5 out of 5 Stars
headshot image of Scott Hutto

Loan Officer: Scott Hutto

NMLS# 1957475

4.5 out of 5 Stars

Top of the line service from a mortgage institute. I was treated exceptionally well as a disabled Veteran. Very high recommendations to VU's .realtor referral department.
In retrospect my team consisting of Max Carratura, Amy H. Markita R , Madeline S. And the whole insurance team as well.

headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
headshot image of Nina Paddock

Loan Officer: Nina Paddock

NMLS# 2167201

5 out of 5 Stars

Great service from Brian and Amanda. They simplified the VA refi-process for me and answered all of my questions.

headshot image of Brian Bradley

Loan Officer: Brian Bradley

NMLS# 1464173

5 out of 5 Stars
headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

5 out of 5 Stars
Photo submission from Daniel A.

I became a homeowner within one month of my offer!

headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars

The customer service overall is OUTSTANDING!

headshot image of Tony Stephenson

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars
headshot image of Steve Harvel

Loan Officer: Steve Harvel

NMLS# 1842474

5 out of 5 Stars
headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

4 out of 5 Stars
headshot image of Jason Crone

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars

Everything was smooth & the team made sure all my questions were answered promptly.

headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

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5 out of 5 Stars

Great team, very efficient! The app makes sending, receiving and signing documents easy.
Thank you!

headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars
headshot image of Nissi Kunjummen

Loan Officer: Nissi Kunjummen

NMLS# 2674671

5 out of 5 Stars
headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars

Smooth process, was kept in the loop the entire time. Very helpful, knowledgeable, and friendly. Highly recommended.

headshot image of Levi Lenon

Loan Officer: Levi Lenon

NMLS# 1151148

5 out of 5 Stars
Photo submission from Anthony P.

My experience with Veterans United will ALWAYS have a special place in my heart!
My loan officer, documents specialists and general team SERIOUSLY went to WORK for us, like very few civilian teams have!
My credit needed work so I was put on a plan which I thought was an immediate no as we'd attempted several times within the last 5 years to buy a home and we're always turned down even with a good paying job and over 640 credit score by traditional banks etc. It was honestly disheartening as well as demoralizing.
When I told my wife my plan back in May of this year to be in good standing and looking for a home by November I KNOW she was as skeptical as I secretly was due to all of the failed previous attempts.
Todd and the team SERIOUSLY allowed me to keep to my goal, my Wife's energy is COMPLETELY different now as we are in the process of moving into our new home!
This was the most pleasant process as it was so buttery smooth that at times I THOUGHT this was too good to be REAL, as cool little gifts came to the house we were renting along with weekly updates of the loan, title, etc process rolled along I thought for surely this is gonna be another build up to a no.
Around the time the title came back and the final appraisal was done and the loan moved closer into a CTC status (my team advised me that this means Clear To Close!) I started ACTUALLY getting excited that THIS might actually work this time!
I am happy to say that Todd and his team from Ty, To Ben, to Teresa, To Dottie and all the others behind the scenes a heartfelt THANK YOU for allowing this man to keep his promise to his wife and kids I'll be ETERNALLY grateful to reach and every single one of you!

headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars

Lisa Durand was beyond exceptional. I truly believe if it was not for her, I would not have been able to close on my home. Lisa does more for her customers than most. She ensures the information is received in an orderly fashion and is extremely professional. She is a blessing and makes the buying experience so much better. I would recommend her to anyone and everyone.

headshot image of Lisa Durand

Loan Officer : Lisa Durand

NMLS# 16441

5 out of 5 Stars
headshot image of Kevin Webster

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars

Working with Britt and the team was a pleasure once again. Every part of the process was quick, smooth, and eaisy. VU reminds my first stop for any loan or refinance for good reason.

headshot image of Britt Blaesing

Senior Loan Officer: Britt Blaesing

NMLS# 1770415

5 out of 5 Stars
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
headshot image of Taylor Plummer

Loan Officer: Taylor Plummer

NMLS# 2694711

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Experience first-hand why 367,016 homeowners give us a perfect score!

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4 out of 5 Stars

Easy most parts:)

headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars

Best mortgage experience I've ever had!

headshot image of Randy Nivens

Loan Officer: Randy Nivens

NMLS# 2619117

5 out of 5 Stars
headshot image of Greg Heins

Loan Officer: Greg Heins

NMLS# 1862552

5 out of 5 Stars
headshot image of Dan Davis

Loan Officer: Dan Davis

NMLS# 59622

0.5 out of 5 Stars
headshot image of Kelly Bivens

Loan Officer: Kelly Bivens

NMLS# 2071882

5 out of 5 Stars
Photo submission from Selina C.

I highly recommend Veterans United Home Loans for all your home loan needs! Excellent team coverage, great response and communication, and wonderful to work with!

headshot image of Dan Davis

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
headshot image of Jeffery O'Connor

Loan Officer: Jeffery O'Connor

NMLS# 2755210

5 out of 5 Stars

Morgan, Vince and Kathleen were GREAT! Super responsive and polite. Helped calm my anxiety and assured me that they'd do everything in their power to make sure that we were taken care of to the best of their ability.
After a bad experience right before closing, we were very skeptical, but this Team has now built our confidence again.
Thank you Veteran's United for the Superb Service.
We truly cannot thank you enough.

headshot image of Vincent Fank

Loan Officer: Vincent Fank

NMLS# 2674639

5 out of 5 Stars

Justin was AMAZING throughout the entire process of my first home buying experience. He answered all my silly questions, reassured me when I was feeling not so confident, and overall just helped me so much to ensure my experience was smooth and easy. He was so kind and knowledgeable and I’m super thankful for all of his help!!!!

headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

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