Michael and the whole team did a great job! They were available and responsive even at the random and often outside of normal hours I tended to have questions during. They were extremely prompt and professional dealing with real estate agents and lawyers during a less than normal negotiation and closing and I was never left in the dark about the process when I expressed concern or curiosity!
Best closing I have ever had
We felt like we had the whole team at Veterans United working for us and in our best interests. We were fortunate to go through Veterans United when we purchased our home in Grants pass OR.
I thought Elizabeth was great. The people who worked with her, not so much. Problems: acting like my realtor was stupid, requesting things that weren’t needed, closing costs that were incorrect. Underwriting was a nightmare. A question about property i had sold close to 20 years ago? We’re getting too deep.This was my 11th property I’ve closed over the years, and it was probably the worst. This was the 3rd property I’d closed with the same realtor, and he’s the best I’ve ever had. He agrees, this one was pretty bad.
Response from Veterans United
Hi Meridee,
I’m glad to hear you felt Elizabeth took good care of you, but I’m really sorry that the rest of your experience left you frustrated. Having been through many closings before, you know what to expect, and it sounds like this process didn’t come close to meeting that standard. I regret that you and your realtor felt disrespected and that things like unnecessary documentation requests, incorrect costs, and a difficult underwriting process made it feel like more of a burden than it should have been.
This isn’t the level of service we want to deliver, and I’d like to learn more about what happened here. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and typically respond the next business day if messages come in after hours.
Thank you for such a professional and stress-free process.
Fantastic all the way through.
Want to know what clutch means? Look it up then put Ryan Schuermann’s name next to it. First home he battled to help us get through a negative situation and promised If it falls through he would take care of us and he did. Second home he was checking in almost daily to see where everyone was at in the process. Me and my wife only had to follow his lead. Even our realtor said she wish he was in her field cause she would hire him off of his tenacity!!! We love RYAN and oh he provided little gifts each month throughout the whole process. BEST EXPERIENCE through a difficult and gruesome process.
This was easiest I have ever done when buying a house. From offer to close was 20 days. This group is incredible
Billy did such a great job. I can’t thank him enough for helping my wife and I to purchase our dream home.
I would never go anywhere else for a home loan. Thank yall so much
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They were with me from beginning of process all the way to the end; I would email n I would have a email and a phone call, Emily, Hannah, Andrea and Morgan were the best.
Easiest home buying experience ever! Veteran’s United was so easy to work with! They made the home buying process easy and enjoyable!
Amazing experience, Veterans United walked me through every step and made my home buying experience a breeze!
My family and I had such an excellent experience working with this lending team. Evan, our loan officer, was knowledgeable, professional, and always willing to take as much time as needed to explain every step of the process in a way that made my wife and I feel confident and informed. He was outstanding! Evan truly went above and beyond to make sure we understood our options and felt comfortable with the decisions being made. He even took on roles outside his job description and went to bat for us by speaking to other parties involved on our behalf. Richard, our loan coordinator, was equally outstanding. He was organized, responsive, and kept everything moving smoothly behind the scenes. Anytime my wife and I had a question or needed clarification, Richard responded quickly and with clear guidance. Evan, Richard, and the rest of their team made what could have been a stressful process feel seamless and even enjoyable! I am very thankful for their hard work and dedication. My wife and I highly recommend this team to anyone looking for a loan team that combines professionalism, care, and excellent communication. I cannot say enough about how we were treated thorough this whole process!
It was very effective to do everything online and the customer service made the loan process much better
