I became a homeowner within one month of my offer!
The team was incredible! They broke down each step and reduced moving and home buying anxiety extremely.
Tony and his team did an excellent job with my refi. They were able to insure I had all my paperwork and forms completed in a timely manor. They were responsive to any and all of my questions and if I did not understand a part of the process they took the time to explain it so that I understood what was happening and the steps needed to complete the process.
I think the process was very trying on me and my realesate agent at best, always something different you wanted and more money,
Response from Veterans United
Hi Billy,
I’m sorry to hear how stressful this process felt for you and your real estate agent. It can be incredibly frustrating when it seems like requirements keep changing and costs continue to come up along the way.
That’s not the kind of experience we want for our borrowers, and I understand how that uncertainty can make the process feel overwhelming.
If you’re open to it, I’d like the chance to learn more about what happened and provide some clarity. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com so we can talk through your experience together.
Sincerely,
Claire S., Client Relations Manager
Quick fast, to the point. Easy instructions closed in a 4 weeks! Yall rock!
Phenomenal Customer support from start to finish. I had a lot of questions, they had all the answers.
They went out of their way to assure us and help us as new home buyers. They didn’t get upset with how tedious the questions were and made it feel like we could trust them in the process. Thank you to my team who helped me and my significant other buy our first home. Thank you Courtney and Kyle.
My experience with Veterans United will ALWAYS have a special place in my heart!
My loan officer, documents specialists and general team SERIOUSLY went to WORK for us, like very few civilian teams have!
My credit needed work so I was put on a plan which I thought was an immediate no as we'd attempted several times within the last 5 years to buy a home and we're always turned down even with a good paying job and over 640 credit score by traditional banks etc. It was honestly disheartening as well as demoralizing.
When I told my wife my plan back in May of this year to be in good standing and looking for a home by November I KNOW she was as skeptical as I secretly was due to all of the failed previous attempts.
Todd and the team SERIOUSLY allowed me to keep to my goal, my Wife's energy is COMPLETELY different now as we are in the process of moving into our new home!
This was the most pleasant process as it was so buttery smooth that at times I THOUGHT this was too good to be REAL, as cool little gifts came to the house we were renting along with weekly updates of the loan, title, etc process rolled along I thought for surely this is gonna be another build up to a no.
Around the time the title came back and the final appraisal was done and the loan moved closer into a CTC status (my team advised me that this means Clear To Close!) I started ACTUALLY getting excited that THIS might actually work this time!
I am happy to say that Todd and his team from Ty, To Ben, to Teresa, To Dottie and all the others behind the scenes a heartfelt THANK YOU for allowing this man to keep his promise to his wife and kids I'll be ETERNALLY grateful to reach and every single one of you!
This is my second time utilizing Veterns United and will continue to utilize them for any home buying needs!
My overall experience was amazing! The customer service was exceptional! The process was clear, fast, and smooth. I was updated and explained everything every step of the way!
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Experience first-hand why 366,648 homeowners give us a perfect score!
I’m out of state and this was smoother than when I bought a house in the state I was in!!
Veterans United and the people I worked with were AMAZING!!!
I highly recommend Veterans United Home Loans for all your home loan needs! Excellent team coverage, great response and communication, and wonderful to work with!
They made the process quick and easy with extremely fast turn around times! Not an ounce of issues!
I would recommend Veterans United to my friends and family because Joe Choi and his team were fantastic though out the entire process. I was with another loan company before and I didn't feel my mortgage was safe with them so I came back to Veterans United Home Loans and lowered my rate and payments. I will stay with them from now on out.
Veterans United made the whole process easy. Don and Rachel went well above and beyond. Kayla was awesome as well. She got the ball rolling and was super helpful. Rachel and Don were absolutely the best. If I had questions I got answers. They both kept me in the loop on where everything was and what the next steps would be. Hands down a perfect team.
