Veterans United is a great team to work with, if you need a home, they are the people to work with, hard working and dedicated to your home buying needs. A special thanks to to Felecia, Jennifer and Lisa, you all make a great team.
Honestly I had a great experience with the team.
The team made a complex process workable. Very much appreciated. I appreciate all the effort that everyone at Veterans United made for me to get into this home. It's a great house and I couldn't be happier.
Everything was great! Marcus, Haley and Dalton were awesome through the whole process. This was our second time utilizing VU. and would do it again! Communication from everyone was great and all our questions were answered. They made the home buying experience less stressful! I think the most stressful part was picking the right home. Everything else was a breeze working with the team that we had. Thank you all for the support and team work for our house buying experience!
I greatly appreciated all the help through this process. What felt overwhelming at times was made easy thanks to the team.
Everything worked so well and everyone was so accommodating and exceptional I love the Communication.
I had a great experience with Veterans United doing the process of buying my home. Everyone I dealt with was very professional and very knowledgeable in their field and made me feel like a priority.
Being first time homebuyers we were unsure of the process and we appreciated our team’s patience and knowledge! We couldn’t be happier with the outcome!
Ryan Williams & his team made my home buying experience so easy and stress free. I could call, text or email them with any questions that I had to either Ryan Williams or Ryan Smith & they would answer me back the same day to help with my questions and/or concerns.They are so professional and also down to earth and I always felt comfortable talking with either of them.Being a retired Marine and a prior Drill Instructor I would ABSOLUTELY suggest Veterans Untied to everyone!It was a pleasure & relief to trust Veterans Untied for my very first Home Buying experience at 63 years old.Thank you Ryan Williams and Ryan Smith as well as Veterans Untied in helping scratch off another one from my Bucket List.Semper Fi,
Elmer & ;Buddy Clary, Jr
USMC Retired
This has been a really stressful experience. I feel like I’ve went through every emotion imaginable and honestly glad it’s finally over. The no communication, constant emails without calls to explain anything. I honestly feel like if I would’ve went with another lending company I would’ve closed a lot sooner with less issues that happened during the closing process.
Response from Veterans United
Hi Kamarri,
I’m so sorry to hear how stressful this process has been for you. Buying a home should feel exciting, but it sounds like this experience brought more frustration than it should have. I can only imagine how exhausting it must have been to deal with communication issues and delays—it’s not the kind of experience we want anyone to have.
That being said, I’m glad to hear that you’ve made it to the finish line, and I truly hope you can now take a deep breath and enjoy your new home. Your feedback is incredibly important to us, and we’ll be using it to make improvements to how we communicate throughout the process.
If you’d like to talk more about your experience or have any lingering concerns, our Client Advocate team is here to help. Please don’t hesitate to reach out at 1-800-212-5200 or ClientAdvocate@vu.com.
Thank you again for sharing your feedback. We’re always striving to do better.
