Taylor is the absolute best! We would give her an 11/10 if we could. The whole team was great and worked with us through many different situations. Never lost hope!
Thanks Kendal
I would highly recommend Veterans United and helping you finance your dream home. Shawn and her team Went above and beyond in assisting us in purchasing our home. It's been and exhausting 14 months journey but in the end they were there to help to help we appreciate everyone at veterans United thank you everyone for your assistance the Oberst's
He's the best
Everything was very easy and smooth. I greatly appreciate the help the team gave me.
Tyson and team were great. Tyson is a top notch communicator and great with working with all roles int process - really appreciated his knowledge and quick responses throughout the process.
Billy was amazing, very understanding and easy to work with! This was my second time with Billy and will continue to work with him in future
If you're looking for a one-stop shop for buying a house, look no further. These folks will take excellent care of you and your family from start to finish.
We are thankful for Veterans United's service!
They are excellent!!!
Veterans United has been helpful from the beginning. After shopping around various lenders this one stood out to me better than the others. No spam text messages, No spam calls. They were very clear with what my options were and I believe they truly cared about the borrower's needs. One thing I would say they could improve is the communication between lender and borrower. Instead of having the borrower directly reach out to the lender, I would try to maybe schedule a call and give an overview about the offer you are receiving and things that may or may not change in your disclosure. I know the borrower can just call and request this information but as a courtesy to the borrower, I would have preferred a call because my disclosure changed numerous times .It would have been nice for the lender to call me about these things once in a while. Overall though, great experience. I would recommend to others.
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Kara and her team were amazing to work with. They went above and beyond and were so helpful during the entire process. She answered every question we had and was only a text away. I would absolutely recommend Kara to anyone.
If you want a company that will be as excited and treat you like family.Then this is it.If you are looking for that best friend that knows everything about home buying and all the ends and outs and wants the best for you and your family...AND can help you make your dreams come true?!?!YOU have found the EXACT company.They really do mean exactly what they say in their ABOUT US page.And they will do just what they say.
We feel we did not get good response from the loan officer. We would have to call and leave multiple emails or messages to grt a response and it was frustrating at times. The only reason we even kept with your organization is because of Hope. She responded to us and got what we needed.
Response from Veterans United
Hi Gabriel,
Thank you for sharing your feedback. I'm sorry to hear you had difficulty getting the communication and responsiveness you expected during your loan process. I understand how frustrating it can be to make multiple calls or send multiple messages before receiving a response.
I also appreciate you recognizing Hope's efforts. I'm glad she was able to provide the support and communication you needed, and I'll be sure to share your kind words with her.
If you'd like to discuss your experience further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
