I did not choose VU but was mapped to the service through Redfin. Then, I chose to stick with the loan application even though there were droves of loan deals come in right after the offer.
Everything was looking pretty good from the beginning, the web platform is sleek, the concierge seemed like a nice touch, my loan officer Danielle had done a great job in explaining the entire buying/loan process. This made the buying house experiences less scary. When I negotiated for a better rate, then you guys offered me a pretty good closing rate and I was expecting that is the number going toward final.
what I did not like was that the offer was not reflecting the final closing cost, far from it. And to make it worse, it was delivered the night before my settlement. I did not have a chance to review it or figured out why the final cost had gone up. Luckily, the money I set aside was enough, otherwise I would be in a difficult position.
I feel like I will get a better closing experience with others.
Response from Veterans United
Hello Cat, we appreciate your feedback on this matter. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. Veterans United does not directly control the majority of these costs like taxes and insurance, and it is expected that earlier cost estimates will differ from final closing numbers. It is our goal to be there for you every step of the way to explain and demonstrate all changes. We are passionate about turning experiences like yours into positive training opportunities and appreciate your calling attention to this aspect. We will always be available if you wish to discuss in greater detail.
I am proud to be a new first time home 🏡 buyer…
Simply the best!!!
I enjoyed my experience with all the team players, helping me to buy a home. Very assertive, and a pleasure to work with.
Great Experience Overall. Me and my wife viera would personally like to thank Jerslin, Hannah, and the two Amanda's for providing exceptional customer service and expertise throughout the entire process. This team made our experience a more simplified one. Would use them again in a heartbeat. At times things did drag but it's a long process and to be expected.
Everything went really smooth‼️
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Best loan team I have ever worked with made it super easy to understand explain everything using words I could understand
Nathan's team was fantastic
