Erinn Cline is a true professional and worked with me and kept me aware of everything that was happening or going to happen
Working with Josh and his team was wonderful. They were always there and willing to help with whatever situation that can up. I would advise any Veteran who is looking to buy to use them.
The team did everything they could for me. They worked late hours, worked weekends and were in contact with me the whole time. They answered every question or concern I had. I had the best team working with me.
During this loan process I think that the Veterans United team far exceeded my expectations. My first deal fell through and when I moved to the next home contract the team was ready to go. My closing was less than 21 days and they got it done.. I am very impressed.
My experience working with Veterans United was a super easy process. I was nervous at first, because I was thinking that I’m a young 30 year old, that wouldn’t even know where to go or what to do when it comes to purchasing a home. Veterans United made it very easy, they guide me step by step throughout the entire process. If I didn’t know something or wasn’t clear with anything I bumped into, I would ask and they had the resources and tools to help. All you have to do is make a call and they are there to help! Thanks a lot team you are all awesome!
As a first time buyer they made the process understandable and easy. Thanks for everything!
Veterans united has helped me from start to finish, my credit was awful and their credit helpers built me up to a place I needed to be, giving very specific instructions and getting me where I need to be.
The day my credit was where it needed to be they called me and asked if I was ready, no pressure at all, but we were ready.
Then once I got my pre approval found my home, it only took a month to take possession.
They made the whole process seamless, and stress free. They hooked me up with an absolute shark of a realtor, they worked fast and efficiently, and kept me looped in every step of the way. If you're not using veterans united for your home loan and buying process, you must of gotten in the military on an ASVAB Waiver.
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Highly recommend it to Veterans or active duty personnel! Great service who really looks out for you. Not just loan services, but also insurance quotes, and realtor recommendations with incentives. Hard to find organizations that really are working for the customer and in this particular case, the service member. Thank you to Cindy Tolster and Veterans United for your help, support, and professionalism throughout this major life event.
I was really confused a lot of the process and had to do a lot of outside research because everytime I asked questions to my realtor he would make it like my questions was a issue and it got to the point I recieve a new realtor
Response from Veterans United
Hi Jahzlon,
I’m really sorry to hear that your homebuying experience left you feeling confused and unsupported. It’s so important to have a team that helps guide you through the process and answers your questions with care, and I’m sorry that wasn’t the case for you. Buying a home can already feel overwhelming, and having to do outside research on top of everything else adds unnecessary stress—I truly apologize for that.
While I’m glad you were able to move forward with a new realtor, I’d love for my team to have the chance to look into what happened on our end to see how we can improve the experience for future homebuyers. If you’re open to it, please don’t hesitate to reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com.
Your feedback is incredibly important to us, and we want to learn from your experience to do better. I hope you’re enjoying your new home now that the process is behind you.
Everything went so smooth and simple. Has to set a record from beginning to end. It all happened so quick. Love every minute of the experience.
