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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
469,919 reviews
765 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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4.9 out of 5 Lending Tree logo
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 469,919 unfiltered reviews

Starting on Page 158 of 15,664. Return to Page 1

4.5 out of 5 Stars
headshot image of Logan Smith

Loan Officer: Logan Smith

NMLS# 2154219

5 out of 5 Stars
headshot image of Nina Chapin

Loan Officer: Nina Chapin

NMLS# 2303736

5 out of 5 Stars

Micheal and Jordan were amazing people to work with, and would definitely be recommending Veterans United because of them

headshot image of Michael Matteson

Loan Officer: Michael Matteson

NMLS# 2756522

5 out of 5 Stars
headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars

This is my second time using Veterans United, and everything was done smoothly and with lots of communication. Rob, Cara, and the team are the best!

headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Photo submission from Kimberly S.

Great service and exceptional customer service! Aaron Brooks was an amazing loan officer! His expertise and professionalism were top notch. Many thanks to Veterans United for hiring such a wonderful team with excellent customer service. He made this process easy!

headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars

Jen was the most helpful and honest person when if it came time to my loan process

headshot image of Jen Huppert

Loan Officer : Jen Huppert

NMLS# 2596620

5 out of 5 Stars

Mike experience with very smooth and easy and was a pleasure to work with them. I highly recommend Veterans United to anyone looking to purchase or refinance a home. Outstanding company.

headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

4.5 out of 5 Stars

Mark is great! This is our third time closing on a home loan with him and the process is always smooth and he's easy to work with.

headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars

Very helpful, very quick and thorough. Everyone has phenomenal personalities and are always ready to help!!

headshot image of Patrick Barry

Loan Officer: Patrick Barry

NMLS# 1639540

4.5 out of 5 Stars
headshot image of Gabriel Maldonado

Loan Officer: Gabriel Maldonado

NMLS# 1603442

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5 out of 5 Stars

I would absolutely recommend Veterans United to anyone looking to buy a home with a VA loan, especially if it was their first time buying. My loan officer Jodi, always responded promptly when I had any questions. The layout of the app is very well streamlined and it was effortless keeping track of what I needed to do and what had already been done.

headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars

Working with Veterans United was an absolutely outstanding experience from start to finish. The entire team operated like a well-oiled machine every person I interacted with was knowledgeable, professional, and genuinely invested in making sure everything went smoothly. What really stood out was the communication. I was never left wondering what was happening next or where things stood in the process. They kept me informed every step of the way, answered my questions quickly, and made what could have been a stressful experience feel completely manageable.

headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

5 out of 5 Stars
headshot image of Jason Crone

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars
headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
Photo submission from Charles G.

Kevin Webster and Matthew Gandlmayr did a great job keeping things on track. We thought we wasn't going to get approved after the run of mill processes. Can not be more grateful to the team for me and my family.

headshot image of Kevin Webster

Loan Officer: Kevin Webster

NMLS# 996824

4.5 out of 5 Stars
headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

4.5 out of 5 Stars
headshot image of Andy Miller

Loan Officer: Andy Miller

NMLS# 1009085

4.5 out of 5 Stars
headshot image of Jason Lacey

Loan Officer: Jason Lacey

NMLS# 1604515

5 out of 5 Stars

MY TEAM WAS VERY RESPONSIVE, ALWAYS REACHING OUT TO ME AND ANSWERING MY QUESTIONS.

headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

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Experience first-hand why 374,847 homeowners give us a perfect score!

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5 out of 5 Stars

Evan Mehuys and his team were amazing from start to finish. My wife and I are first time home buyers, every question was answered no matter how many times it was asked. Buying a home is one of the biggest things you can do, Evan and his team made us feel comfortable and relaxed. It really didn’t feel like working with a business, it felt more like working with family. I will be recommending them and Veterans United to anyone looking to buy a home!

headshot image of Evan Mehuys

Senior Loan Officer: Evan Mehuys

NMLS# 1894622

5 out of 5 Stars
headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars

As a first time home buyer, my husband and I can truly say we had an awesome team helping in every process of the way. Dylan, Scott, and Amanda were very helpful, and easy to contact. They walked me through everything, to where I felt as if buying a home was something I’ve done before. Thank you, Veteran’s United Staff!

headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
headshot image of Alex Tuttle

Senior Loan Officer: Alex Tuttle

NMLS# 1847326

5 out of 5 Stars
headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

5 out of 5 Stars
Photo submission from Daryl T.

We were afraid to get a veterans home loan because of everything we heard. We are very happy we decided to find out for ourselves. They do make the process as painless as possible, there are not as many restrictions as we thought, they just want to make sure your home is safe for you and your family. We feel extremely lucky to have found them, with their help our 13 year dream is finally coming true. Veterans United went above and beyond for us in securing our 1st Home. We are so happy to move from Maine to this beautiful house in Southern Virginia. Veterans United made our dream a reality.

headshot image of Nichole Barber

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars

Extremely customer oriented, very responsive, and offered the best rates on the market for military members; I would enthusiastically recommend Brian, Kate, and the Veterans United Team.

headshot image of Brian Poterbin

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
headshot image of Justin Menard

Loan Officer: Justin Menard

NMLS# 1828739

5 out of 5 Stars
headshot image of Martin Schneider

Loan Officer: Martin Schneider

NMLS# 1991033

2.5 out of 5 Stars

This process was brand new to me and I trusted my team to have my back but now I wonder if everyone had my best interests at heart. My very 1st day in the home I discovered an Electrical problem and I paid a inspector to do his due diligence and he missed it. But it would be hard not for the seller to know that this problem didn't exist! I am indebted for life on a home that on day one I discover this problem, WHAT'S NEXT!? I'm so afraid right now!!!

Response from Veterans United

Hey Randall,

Thank you for sharing your experience. I'm sorry to hear about the stress and uncertainty you're feeling after discovering an electrical issue so soon after moving into your home. Purchasing a home is a major milestone, and I can understand how upsetting it would be to encounter an unexpected problem on your very first day.

While the VA appraisal helps assess a property's value and basic condition requirements, it is not as comprehensive as a home inspection. I understand that doesn't make this situation any less frustrating, especially when you trusted the professionals involved in the process and expected to move in with confidence.

I'd like the opportunity to learn more about your experience and discuss your concerns further. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages received outside those hours are typically responded to the next business day.

Sincerely,
Claire S., Client Relations Manager

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