Working with my Veterans United team to buy my first home was an absolutely incredible experience. They truly made what could have been an overwhelming process feel smooth, straightforward, and even exciting. From the very beginning, they were incredibly knowledgeable about the VA loan process, patient with all my questions as a first-time buyer, and always quick to respond, whether explaining each step in detail or handling any unexpected hurdles along the way. Their professionalism, genuine care, and dedication to helping veterans succeed turned what I feared might be stressful into something manageable and rewarding. Thanks to their amazing support and guidance, I closed on my dream home feeling confident and grateful. I can’t recommend this team highly enough to any veteran looking to make homeownership a reality!
Veteran’s United really looks out for the veteran. They know the rules for a VA loan. They ensure you get the best rate. My third time using them. I highly recommend Veteran’s United to my fellow veterans!
From the very first contact with Brock I was impressed with his professionalism and knowledge. He eagerly answered all my questions and made other helpful suggestions. He and his team were patient when I was having trouble getting the required documents from the Veterans Administration. This is my 6th home purchase and it has never been smoother. Thanks to Brock and his team!
This was a very difficult process for me and needed to get a loan as fast as I could and the veterans United helped me to the fullest extent and getting the loan it was a smooth, easy process and I couldn’t ask for a better company to work with.
Veterans United made the whole loan process a breeze. I was kept informed all throughout the process. The online portal made it easy to submit documents and complete necessary steps. Thank you VU! From offer to close, VU team Josh Jennet, was on deck and ready to help. The whole team made the experience painless and with the online status and to-do lists made it effortless. Past home buying experience can't compare. All my questions were answered when I needed them answered. Thank you, thank you, thank you Veterans United for making my condo ownership dream come true for this female Navy veteran.
Best company I’ve worked with thus far ! Ryan Chinnis is awesome and supported us along the way the whole time throughout our home buying process whether it was estimates or running numbers. He was and is a huge asset
There are so many extra fees at closing.
Danielle and her team are the best. Hope to work with them again soon.
Our experience was fantastic. Nathan, Evan and our agent Sheree Dailey were fantastic.
We had a very laborious and stressful time working with your company. On many occasions throughout this process we had to provide information, followup and resend. Felicia G. did not give us confidence in her performance. Our closing date was moved from 3/3 to 3/11 and then to 3/20. One delay after another, then another due to miss management and requesting bank information that was not necessary. The lack of clarity and foresight almost caused us to loose our deposit. If it wasn't due to the constant follow-up on our end and my contacting the VA I DONT REALY THINK THIS WOULD HAVE HAPPENED. fortunately the VA was kind enough to put a priority on our case so that we did not fail. Even up to the last minutes before signing there were still errors and running around. Joshua was very nice and professional. He provided us support and re assured us that this would be an easy process, but unfortunately it was not.....our realtor was even very frustrated with the lack of organization and having to repeatedly send the same information to Felicia G. An awful experience and would not recommend for anyone to go through that!!
Response from Veterans United
Hi Richard,
I’m really sorry to hear how stressful and drawn out this experience was for you. Repeated requests for the same information, lack of clear communication, and multiple closing delays can quickly turn what should be an exciting process into a frustrating one, and I understand how concerning it must have been with your deposit at risk.
You should have been able to rely on better organization, clearer guidance, and more proactive support throughout. I do appreciate you recognizing Joshua’s efforts, but it’s clear we fell short in delivering a consistent experience from start to finish.
I’d really like the opportunity to take a closer look at what happened and better understand where things broke down. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so we can review your experience together.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
Overall, I appreciate the work everyone did to help put me in my dream house. But the experience was far from 'great'.Communication was absolutely terrible. The first 2 weeks of the process, I called every single day and did not receive a call back until almost exactly 14 days from my first call attempt. This trend mostly continued until about 2 weeks from closing. It definitely got better towards to end (with Josh and Connor, anyways). Twice i requested a call from Eric and never received those calls period.The documentation requests coming in 3 days before close was inexcusable. Retrieving W2's from past employers is not a simple process, especially when on of the buyers works for the government. I understand mistakes happen, but we were in underwriting for almost 40 days, that was ample time for review. And when my realtor, the sellers realtor, and I expressed concerns about this, we were told 'it wasnt a big deal' then immediately after I was told closing may have to be pushed to the following week if we didnt get clear to close the following day (the DAY before closing). That was not an option as my family of 4 had no where to go if we weren't able to close on Friday.Overall, I do appreciate the work that went into this purchase, but the communication has to improve in the future for me to use or recommend VU again, as well as timely review and processing of documents. For what its worth, everyone was very friendly and knowledgeable and was able to answer all my questions when asked.
Response from Veterans United
Hi John,
Thank you for sharing such a detailed review, and I’m really glad we could help you get into your dream home. That said, I’m sorry the experience didn’t feel as smooth or supportive as it should have, especially when it came to communication.
Not receiving callbacks early on and having to follow up repeatedly would be incredibly frustrating. I also understand how stressful those last-minute document requests and the uncertainty around your closing timeline must have been, especially with your family depending on that date. You deserved clearer expectations and more proactive updates throughout the process.
I do appreciate you recognizing the efforts of Josh and Connor and the knowledge of the team, but it’s clear we fell short in consistency and timing, and that matters.
If you’re open to it, I’d really like to learn more about your experience and take a closer look at what happened. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com so we can talk through everything together.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
Buying a home was a smoother process than we thought, all thanks to the hard work from VU! Thanks Chance & Team, y’all rocked! If you’re going VA then the only choice is VU.
I did not like that I found errors on the closing documents twice. I just do not believe that I should’ve had that burden. I found those and they were corrected immediately. I did like the ease of the uploads for documentation.
Everybody on this team was amazing. I was by my first house. I would call after I got off work would be cooking dinner and speaking to the team while asking dumb questions. Veterans United has been a delightful team. Thank you all for all you do.
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Veteran's United was so helpful with our entire move from the loan and insurance to the realtor and movers. Then once we were moved in we received a very cute package from Veteran's United for our cats and dogs. Thank you for caring!
I was very impressed with the team. They answered my every question and problem. Special shout out to Matt and Vince!
Second home purchase with Chris and his team and it was as seamless as the first. I’m retired now so this should be the last home purchase but would definitely come back to VU again.
Mike, Shane and Neisha were very professional, resilient, proactive and reliable. I would gladly recommend their services to my fellow Marines and Shipmates in the future. Thank you again for your support. I want to give the Veterans United team a show out for all of the heavy lifting and resilience they exhibited getting me and my family into our new home. Mike and his great team…Neisha and Shane were fantastic, as well as the concierge folks. This was a great way to conclude over 41 years in our beloved Marine Corps. God bless and Semper Fi Merry Christmas! Dwayne and Verona Whiteside
Juliana, Tara, Katie, and Lliam were awesome and very helpful through out the entire process. They are all very responsive and willing to meet your needs!
About month ago I was dreaming of buying a home for me and my wife. Veterans United Mr. Lance reached out to me and I closed on our new home March 20th was a dream come true for my wife and myself. I would highly recommend this fine group of people for anyone looking to buy a new home. I would like to say thank you to everyone at Veterans United.
