We are glad to work with VA and with our loan officer Nick. All the questions that we asked were answered with patience. The process was easy and without any complexity.
I am grateful and blessed I was able to close on this loan. I feel that the team including the supervisor never owned up to the mistake that occurred with my loan process. We’re all human and it happens but for the supervisor to call me and not be apologetic with the process that there was not accurate information given to me was and is upsetting. I’ve used this company on my last home and had a great experience which is why I went with you all again. Based off of what occurred during my closing I would not be staying with you all long term and because I ended having to pay my sellers $1000 a week to extend the contract by two weeks I felt I had to seal this deal or I would’ve been out of even more money. I never was dishonest in this entire process and when the issue occurred where the loan wouldn’t finalize due to the proposed VA letter I was not contacted during that process it was as if no one at VU cared and it was written off as if it’s not their problem. All I can say is do better, be completely honest upfront instead of just trying to just make money. This is real life and this situation could’ve really put someone in a horrible financial bind or homeless. I had to jump through hoops on the VA side to get this closed and although I’m grateful when I actually drove to the regional VA center there was a supervisor there who sympathized with my situation I never felt that from VU when it was the lack of information I was given that landed me in that position. I highly recommend retraining and retraining again to the team and supervisor because what I went through no customer should have to experience that. Feel free to reach out to me if you need more information. Thank
You.
Response from Veterans United
Ann,
I’m very sorry your experience this time around was so stressful. Your feedback helps us help your team and our training managers better approach our communication when the VA’s guidelines conflict with our lender guidelines. We’re still here for you going forward, too. Please call or email if we can help with anything else.
Most sincerely,
Kendra, Client Relations
Veterans United is an amazing service for anyone using an VA loan. My loan team was extremely helpful and knowledgeable and was able to guide me in the right direction when I knew very little about the home buying process. When I go to buy another home I will be looking to Veterans United again.
Once the actual mortgage process started, communication got confusing. My first loan officer, Heidi Sharp, was extremely helpful with immediate responses to all my questions during the pre-approval stage.Communication with Kayla was less responsive, and my emails to her and Dalton did not always get answered.It was also confusing as to what actions needed to be taken, by whom, at different stages of the process.What would be helpful would be a rough timeline and checklist of who does what, from offer to closing, and who has to send what info and documents to whom.
This team was absolutely phenomenal. I was served my retirement orders with a sub-optimal amount of time to purchase a house, and let me tell you, my team took almost all of the stress out of the experience. It was outstanding. 11/10 would recommend.
Outstanding job! Everyone works with you to insure your success.
You guys are simply awesome?
You made the dream of my new home gum true.
And I can't tell you how much that means to me.
If I could, I would rank my entire loan team with 50 stars. From start to finish, there was nothing but excellent customer service. The bar has been set very high when it’s time to do this again in the future.
The process of lengthy but great.
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Was a very smooth operation was treated with upmost respect and quality of professionalism. We are very content with the help we received and will definitely spread the word. Thank you Dwight Dahl.
Thank all of you so much you have helped my wife and I accomplish a goal we thought was impossible.
Especially in this world today...
Please keep up the good work Veterans United! I appreciate your professionalism!
Carl James Banks Jr., Vietnam Veteran
My Veterans United Team did an Amazing job getting my foot into a new home. They walked me through every step of the way. The team worked so hard that everything went so smoothly. They were always reaching out to me and giving me updates on the process. The team was alway a step ahead of the step ahead. Made my life so much easier and relaxed. I highly recommend using Veterans United for the next person thinking about buying a house. 10/10
Veterans United was amazing to work with! The whole team was great from start to finish. Even with all the messes in the middle!
Thank you all so much!
Great experience, recommended this group to everyone.
