Overall I couldn’t have asked for more. VU had made a difficult process simple.
Between the lack of communication, missing our car payment, missing details, causing us to use our savings to pay off a car, what appeared to be avoiding calls and texts during certain situations, the referral reators that made us miss offers because we seemed less important, the severe delay In closing, having our first payment barely 33 days after closing not even giving us a respectable 45 days (9/1 payment) , having to take off work many days after just returning from deployment. And over all the way we were treated, we would never recommend. This was a horrendous horrible process. We lost our house in a flood in 2017, and this was more traumatic.
Response from Veterans United
Anthony,
We agree on how important timely communication and attention to detail are when buying a home. I’m very sorry to learn your experience didn’t deliver on that. What we learn from you is shared in follow-up coaching opportunities with your team and our training managers. We welcome any other feedback you'd like to share. Josh and the entire Client Advocate team are just a call or email away if you need anything else.
Sincerely,
Kendra, Client Relations
I absolutely highly recommend the establishment and people that work with va united. These individuals went out of their way to help me find home. Despite my circumstances and being under extreme duress, each person was very kind and understanding, and patient. It's hard in today's time to find good people. I was about to throw in the towel with my faith in people. This team showed me that hope exists out there. Never give up. There is always good people that will help you get up, help you out of darkness. These truly are good people. I've no words to describe the praise that they are more than deserving
I’ve bought 8 homes in 21 years, this was by far the easiest process of them all. The app, the staff, the communication was superb from start to finish. Highly recommend VU and would use them again, no questions asked.
The overall home buying process with Veterans United was indeed great and exceeded my expectations. The online portal is extremely simple and self explanatory to use. Documents were easy to sign right away using e-sign as well as the process for uploading documents. We worked with an incredibly caring and great team.
Big shoutout to the Veterans United team. First class service for our Nation’s service men and women! The to do list and communication made the home buying process easy for a first time homebuyer.
I had to talk to too many different people, but once I got to Montgomery Hill he was very helpful & made sure I understood what steps to take.
The entire team we worked with was top notch, and helped us every step of the way and ensured all our questions got answered and helped with our timeline and keeping us on track. A huge shout-out to Casey and Emilee for all the work they did.
Aaron and his team was amazing helped threw out the whole process was thoroughly impressed on how hard he worked to get me into my new home and will be referring to my fellow brothers and sisters in arms
Loan officer needs to do a better job with communication and explaining the process and also charges and fees to his customers. At some point it was almost like they were trying to find reasons not to qualify me. This was a really stressful process. I have bought a property in thr past using a different lender and it was not this bad. I am for sure not gonna recommend Chris and his team to anyone.
This is my second time using veterans united and the process is still as smooth as butter with mark dischert and team!
I have nothing but praises for the support and assistance Julie and Scott gave me. Both were so patient in walking me through some forms that I didn’t understand nor knew how to fill out. They got me to the finish line. Scott and Julie are both very knowledgeable, friendly, and professional. Because of their efforts, I was able to close on my house without any worries. Scott has reassured me that he’s got my back even into the future. In other words, Scott and Julie made my dream of home ownership come true!
