it was straight forward and easy
Thank you ALL so very much for all you do! You are sincerely appreciated!
The process was easy overall the app was easy to use and explained what was needed to start and end the home loan process. Would recommend Veterans United for any veteran looking to buy a home.
Great home buying and selling experience . Went smooth both ways.
After a long struggle figuring out what job to take and where to live, we finally made our way to Tennessee. We said no to many and found the right home for us, our fur babies, and our plants. It’s an acre with a pool and a fenced-in backyard. Happiness was found with the help from our realtor and VETERANS UNITED!
Being a first time homebuyer was exciting yet very stressful and scary. Karol and the VU team made everything as seamless as possible, answered every question, and had solutions for every roadblock. I can’t recommend them enough for anyone looking to purchase a home.
Jeff Gilkerson stayed with us as our loan officer for six months or more until we’d got our financing issues in order. He didn’t give up on me or my family, checked in constantly, and offered a friendly ear because buying a home is such a stressful process. We would talk for 30-45 minutes and Jeff never rushed me off the phone and it showed me him and his team truly cared about our efforts to get into the right home for me and my family. We appreciate all the hard work of all the employees at Veterans United and for treating us like a friend and not a dollar sign.
10,10,10,10,10,10,10,10,10,10,10!
This is my second time buying a home but the first time using veterans united and I will always use veterans united in the future if I end up moving on. It was the easiest process using VU which was such a relief for me.They were there every step of the way to answer any questions, explain things multiple times if needed, lol. I cannot recommend them enough, it's the only way to go.
They are good at what they do and seem to have your best interest at heart. Easy to work with.
Communication process from Hilary could improve. She indicated mixing our papers into another folder. Calling end of business day requesting documents by end of business day. Requesting same documents more than once. When purchasing out of state, told all set to close and then a call requesting more documents. Felt process too stressful, much more than previous home purchases.
Response from Veterans United
Hi John,
Thanks again for the feedback—it’s important to us, and I’m so sorry to hear that the communication during your homebuying process added unnecessary stress. It sounds like it was a really frustrating experience, especially with the last-minute document requests and repeated asks for the same paperwork. That’s definitely not the smooth, straightforward process we aim to provide.
Buying a home, especially out of state, can already be a stressful experience, and it’s disappointing to know we added to that instead of helping to make things easier for you. We’d love to dig into what happened and see how we can improve going forward. If you’d like to chat more, feel free to reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com.
I have a great deal of respect for my team of professionals who helped me during the home buying process. They helped me find answers to my questions and choose the best mortgage for me. They helped me find the house I was looking for then took me through the whole process.
I will always appreciate Veterans United for the rest of my life.
The only choice you need to do yourself to ensure all other choices you make during home buying a success.
