Dear Josh, Deena, Brent, Gavin, Morgan (Lighthouse),I am grateful and feel blessed to have had you all on my side as I started this journey buying my home using my VA Home Loan eligibility.The My Veterans United system is simply amazing. Very straight forward and brilliantly designed. As a buyer, the portal was easy to navigate and served as our base camp where all critical steps for me were outlined and listed in the To Dos. Likewise, the repository of all my important personal documents had transparency and availability anytime I wished to review or research pivotal paperwork. It disarmed any doubt or fear that my life data weren’t secure. Very intelligently honed and always available when I sought to review details.A huge humble and genuine sense of gratitude to the entire cadre that worked for and with me to solve challenges or ensure that I understood every bit of why and how my personal data was needed or for.Brent and Josh are wonderful. After speaking with both for the first time, I felt confident by their confidence and appreciated their professionalism as well as their personable care when I displayed hesitation or concern.I am thankful for Deena’s underwriting review and availability as the pace picked up after my bid was accepted and we were under contract. I believe you are the real MVP.I appreciated Gavin’s positivity and high energy. A concierge at the ready and prompt when the process achieved milestones; his emails and calls always informed me perfectly to items that required my attention. And how great is it that he had all the connections and guides to keep me in lockstep with all the important ancillaries that emerge from buying to moving to partners that gave me discounts and too shelf solutions. I’d been in a smoke-filled room unable to see the exits or windows had I to figure it all out myself.A special thank you Morgan with the Lighthouse program. Resolving my past debts without settling them for reduced costs. Really helped my feel accomplished that I paid them all off to zero. I also learned skills and methods to avoid pitfalls or if unavoidable, to have the backup plan and savings for unforeseen costs and how to smartly tackle short term revolving debt so it never gets out of hand again.I respect you all immensely and will never forget your hard work and dedication on my behave so that this home would be mine. I will share my testimonials to all my veteran friends. The gifts were an amazing touch and they are already placed in my home and will forever remind me of how easy you made my life and how genuine you all are. Absolutely Champion-grade!Your friend,Del
I had an Awesome team. I know I keep giving Ben a pat on the back but he deserves it. I thank you all for your patience. I think as Ive gotten older, Im more decisive that ever. Again, Ben, Jake and Gabby thank you all very much.
Can't wait to use Evan and his team again in the future. Can't remember VU enough. Love you guys!
VUHL made it possible.
Thanks
Small issue with not being placed under the correct branch of service for my loan documents. Had to repeatedly correct info due to the system automation. I am part of a very small branch of service called the NOAA Corps and it is rather disappointing to continue having difficulty getting institutions to acknowledge our concerns existence. We are a uniformed branch of service and do receive VA benefits however rarely are we noted by organizations. We should be included in the drop down along with US Public Health Service.
This was the smoothest transaction that I've had in a long time. The team was great and made the home buying process very easy.
All I can say is this has been the easiest purchase I have ever been through. John and Mark were very easy to deal with and always stayed on top of things.
I would definitely recommend Veterans United, it was a great experience all around, and very easy to work into my busy schedule
Seth team was outstanding with your loan. Thank you again. From Scott& Michelle Brown
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The entire team stayed with me throughout the whole process, helped keep me calm. Greatly appreciated!
My veterans united team went above and beyond for my family. No matter what time I sent a message they always answer either right away or first thing in the morning. They assured me there were no dumb questions to them the only thing they cared about was making us feel comfortable through out this process. And they knocked the ball out of the park. You all are very professional but most of all you are very personable and took the time to find out more about us I never felt like a client I felt like a friend.
My Veterans United team was on point! Each member of the team, Rob, CheyAnne, and Logan, worked very hard to get me inside a house in a short amount of time. When it comes down to crunch time and making things happen, Veterans United will 100% pull through and make sure every box is checked off before your purchase. I highly recommend Veterans United to anyone that's serious about wanting to buy a house! If you're dedicated and motivated, do your part as a home buyer, and they will definitely do theirs!
I Originally started off with Jason Bals, A Loan officer lic. In Maryland. He was very unprofessional and made me feel very uncomfortable when I asked him questions. He honestly in so many words spoke to me with sarcasm and made me feel foolish for asking question with being a first time homeowner, etc. He wasn’t very informational and I felt like he was being very intentional about his deceit going into the Loan process. He didn’t explain the Interest rates or how a mortgage would look financially for us. I felt literally like a number and a customer he was trying to hurry and close regardless of our families best financial interest. I started to shop around for other lenders due to my experience with him. Until my husband and I decided to move to another state. Louisiana. When we transferred states we were luckily able to get a new Loan Officer. Aaron Madrid, We have a totally new perspective on Veterans United as a whole. He was a complete change and breath of fresh air for our family. He was very informative, very transparent. We felt he had our families best interest in mind. He was always available for any questions we had and never made feel naive for asking them. He was able to problem solve throughout the minor hiccups during our process and honestly I wouldn’t recommend anyone else BUT HIM. He is the ONLY reason I didn’t switch lenders. I would definitely say that Aaron is an ultimate expert at his craft and VA home loans struck gold with him. Honestly he is a huge part of something big our family did with making a step towards home ownership, we will never forget him.
