Horrible experience, veterans united waited literally till 1 hr before closing to get all I formation to title company or to let us know ow closing cost.
The loan officer Jack Burris was worthless. He would not return calls to either me or the title company or realtor. I have learned this is his normal level of service. If it was not for a new hire named Mrs Fuller we would not have been able to close. She did a great job with being new and obviously left out to dry by Jack Burris.
Response from Veterans United
Arthur,
Thanks for talking me through your experience in greater detail. Your feedback will be a big help in follow-up coaching opportunities with your team and improving on communication best practices overall. Your experience positively impacts how we improve the homebuying experience for you and your fellow Veterans. Please reach back out if I can help with anything else.
Very best,
Dave, Client Advocate
This was a very easy process due to the team thanks.
Definitely explain to people that the closing date is an estimated date.
This is now the second home we have purchased with Veterans United and Brian F. and his team. We could not be happier with the service we received. Would recommend them 100%
Amazing job simply the best , I would like to say thank you from my family , our children our so happy . 😊
This has been the easiest process. I will use VU again on my next home purchase.
Everything went smoothly for us. Veterans united made sure we were 100% taken care of the entire time.
What more can be said about Veterans United other than outstanding. The team was full of absolute rockstars that carried their duties with efficiency, promptness, and professionality. As a first time home buyer, I came into this journey without any knowledge of how the process worked and the team at Veterans United carried me the entire way through. They coordinated with me, my real estate agent, and my family perfectly and I couldn't be more grateful for the product that they produced.
Couldn’t have had a better team.
We live in a world these days where you to be more cautious when doing business in these uncertain financial times. Some things seem too good to be true, and often are. That being said, I a lot of research into VA loan brokers and reading every review possible and scouring every website I could find. Veterans United kept showing up as a leader in the industry and had really good ratings across the board. I got on their website to make a inquiry and put my information in. Within a few minutes I received a phone call and was on track to begin the whole process. After that everything happened like clockwork. Pre approval, home buying concierge contact, Real estate agent and Loan officer and their team were hard at work and getting in fast order. The entire process was far better, and less stressful than I ever anticipated. Very happy with Veterans United. Thank you!
If you are a Veteran and are looking for a home there is no better team to work with than Veteran's United. I was so impressed with the whole process. I felt like I could ask questions day or night and they would answer. Every time I called, texted or sent an email it was immediately answered. Recommend them especially Shane Ward AAA+++++!!! Love you guys !!!! Cyndi and Ralph Hynes
I reached out to the team about a year ago and they prepared me for my new home
The team was very helpful throughout the entire experience. I will definitely use them again if I buy any houses in the future.
Everyone I spoke to or text with was great. They got back with me quick and always had an answer for me. Great service all around!
Buying our first home was intimidating but Veterans United made sure we were always supported with knowledgeable and understanding staff willing to be leaned on. Thank you for your outstanding service!
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Made buying a home easy and answered all questions in a timely manner had a wonderful experience with veterans united
I just want to thank all of the crew at veterans united!!!!!!!
Wooo! Exceptional. Honestly the first time everything went as planned and on time, the first time without delays. Thank you!
They were there for me through the whole experience
I 100000% will be recommending this team BY NAME to anyone I can!!
In today’s world is very hard to find people who truly care about what they do. Well, I found it with Veterans United. Amy Haines is an outstanding loan officer. She makes you feel like family when dealing with you and was supportive and informative the entire process. Can’t thank her enough.
