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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

412,327

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Everyone on my team did a fantastic job working with me on this home purchase. Austin and my realtor dealt with a lot of delays, from a delay caused by me un-retiring and returning to work, to a delay caused by damage from hurricane Milton. They were great in dealing with all of these and acted in a very professional manner throughout.

headshot image of Austin Francis

Loan Officer: Austin Francis

NMLS# 1926637

5 out of 5 Stars
Would Recommend

Thank yall for everything you did! We appreciate all of y’all’s time and effort and will definitely suggest VU and Dawanna Brown in the future!!!!

headshot image of Brian Bradley

Loan Officer: Brian Bradley

NMLS# 1464173

5 out of 5 Stars
Would Recommend
headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Wilder

Loan Officer: Jeremy Wilder

NMLS# 1124786

5 out of 5 Stars
Would Recommend
headshot image of Jeff Matlock

Loan Officer: Jeff Matlock

NMLS# 2029705

5 out of 5 Stars
Would Recommend
Photo submission from Cynthia F.

I definitely recommend Veterans United for a homebuyer. I enjoyed working with Suzie Naeger & the team. They are all great to work with. Thank you for helping us get our new to us home. David & Cindy F.

headshot image of Suzie Naeger

Loan Officer: Suzie Naeger

NMLS# 1997209

5 out of 5 Stars
Would Recommend

Haley and her team were amazing!

headshot image of Haley Craig

Loan Officer: Haley Craig

NMLS# 2328461

5 out of 5 Stars
Would Recommend

It was a great pleasure working with Casey and his team!

headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Would Recommend

Veterans United has been very open and supportive towards veterans such as myself I’m glad they’re here helping us out and are open and honest to us

headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Would Recommend
headshot image of Toby Sullivan

Loan Officer: Toby Sullivan

NMLS# 2104302

5 out of 5 Stars
Would Recommend
headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars
Would Recommend
headshot image of Meghan Blaine

Loan Officer: Meghan Blaine

NMLS# 1526519

5 out of 5 Stars
Would Recommend

Seriously, thoght the whole team did a great job 👏. Have already told a fee friends about United Veterans. Would definitely steer them ur way. I'll talk to you when it's refi time. Thx. And have a Blessed 🙌 1!

headshot image of Nate Bohon

Loan Officer: Nate Bohon

NMLS# 1136526

5 out of 5 Stars
Would Recommend
headshot image of John Mowrey

Loan Officer: John Mowrey

NMLS# 2303893

5 out of 5 Stars
Would Recommend

It's hard for me to imagine if it's even possible to have had a better experience finding and financing a home. It was as if I pulled the A-team! This is the kind of service that people wish for but far too often fail to receive. I am profoundly grateful to everyone who helped me along the way - who made me feel like I truly mattered. As a veteran I feel honored to have received such care. Thank you all for what you did for me and for all you do for us.

headshot image of Matt LaTorre

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
Would Recommend
Photo submission from Branden S.

Leah Klasing was amazing as well. Very professional. Very helpful and informative throughout the whole process. The whole team was on point and professional the whole time and always let me know what was going on and helped when it was needed. I will definitely use the VU home loan again in the future.

headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend

Thanks to Veterans United Paul now has a safe and secure home.

headshot image of Michael Fible

Loan Officer: Michael Fible

NMLS# 2161436

5 out of 5 Stars
Would Recommend
headshot image of Madison Yant

Loan Officer: Madison Yant

NMLS# 1927322

5 out of 5 Stars
Would Recommend
headshot image of Douglas Brady

Loan Officer: Douglas Brady

NMLS# 863095

2 out of 5 Stars

Did my refi and loan was sold before first payment was even made .. letter was sent with very little notice to be able to change auto pay .

Response from Veterans United

Hi John,

Thank you again for bringing this to our attention, and for trusting us with your refinance. I’m really sorry to hear that the timing of your loan transfer caused frustration—especially with so little notice to adjust your auto-pay setup. While the transfer of loans is a common practice in the mortgage industry, I completely understand how inconvenient and surprising it can feel, especially when it happens so quickly.

We work hard to make the refinance process as smooth as possible, and it’s disappointing to hear we didn’t hit that mark for you. My team would love the chance to learn more about your experience and see if there’s anything we can do to help with any lingering concerns.

If you’re open to chatting, please reach out at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to reach out anytime.

4.5 out of 5 Stars
Would Recommend

Hats off to our team; Toby Clifton and Julie Cute.Documentation was very easy to up and download what we needed.

headshot image of Toby Clifton

Loan Officer: Toby Clifton

NMLS# 1996257

5 out of 5 Stars
Would Recommend
headshot image of Celina Mowrey

Loan Officer: Celina Mowrey

NMLS# 378964

4.5 out of 5 Stars
Would Recommend
headshot image of Bobbie Hafford

Loan Officer: Bobbie Hafford

NMLS# 1108041

5 out of 5 Stars
Would Recommend

This has been quite the experience. It's a big step and I was so nervous at the same time. I wanted to make sure I was doing the right thing by my family and my team insured me that things will be in line with my budget and they were there to ensure the process went smoothly. We are all happy and I am grateful for the team I had through the whole process. Appreciate you guys, Happy Holidays and thank you so much from the Hunter family.

headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend
headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

5 out of 5 Stars
Would Recommend
Photo submission from Lawrence G.

Everyone looking to buy must contact Clint Hamilton for a clean and smooth loan process. Clint Hamilton and his team provided the best service and opportunity for mortgage service of our lifetime. Thank you, Clint and team.

headshot image of Clint Hamilton

Loan Officer: Clint Hamilton

NMLS# 1224235

4.5 out of 5 Stars
Would Recommend

Our homebuying experience with Jon, Holli, Kyle, and Don - our real estate agent was fabulous. I worked with Don previously and since then he has assembled an amazing team who were easy to work with and who streamlined the homebuying experience for us. Holli, Jon, and Kyle ensured all of our paperwork was in order so that when we moved from Germany to the US to close on our home it was all worry free.The team truly is awesome! I hope you get to work with them when you decide to purchase a new home.

headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend
headshot image of Robert Sweeton

Loan Officer: Robert Sweeton

NMLS# 1451365

5 out of 5 Stars
Would Recommend
headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars
Would Recommend

Veterans United is looking out for the Veterans. New Day USA claims to be but they fell way short of exceptions where Veterans United went way beyond!!

headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

More Reviews

See all 412,327 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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