Thank you for this great experience! We weren’t quite sure how this process would go. Veterans United made it easy and enjoyable!
Great job
Katie Liefers was also very helpful in my home buying process
Everyone who worked on our loan was amazing making sure we understood everything that was asked and why. We learned so much as first time buyers who had no clue where to start. We couldn't have done it without you and will make sure all our military friends know how fantastic the service is!
Jaime was very helpful from the very beginning. She kept me up to date on everything, even before I got the email/to-do list. She was super informative & gave us options on what's the best route to go after our loan lock was about to expire due to an uncontrollable circumstance. Carly our Branch Loan coordinator was excellent as well. She kept our communication with title & Escrow going very smoothly. She was the voice of reason for all the bumps in the road. Thank you ladies so much!! We couldn't have closed on this home without you!!!
Most of my interactions was was with Carson Brown and Kendall Haun.I was impressed with the timeliness and follow-up to get my loan through the process. I could alway count on getting a real time or same day response to any questions I had.I like the fact that this team used phone and text as applicable to keep me informed of next steps - or reminding me to access the secured website for things that were more sensitive in nature.Overall my experience was a good one and Veterans United should be proud to have these two professionals on the team.This is my second round with VU and I have nothing to offer but praise for the service I received. Be advised my currrent activities were driven by a unique need and while I did not want to extend my debt or the scope of repayment- I’ll be back when rates fall again. :)
Matt’s team were awesome! Fastest VA close ever for me!! They sent to do lists & we supplied needed items as soon as we could access them! 19 days from when Matt got contract to final closing! 🙌🏼
Overall the refinance experience was smooth and generally painless for a relatively complex transaction involving an estate except for two issues that arose with the VA Home inspection and the "services you can shop for".
1. Don't pay the VA inspection fee until the house is completely ready to be inspected - you will have little to no flexibility scheduling the inspector once it's paid. In our case I paid the fee on Monday and the inspector was coming on Thursday whether we were ready or not.
2. You don't actually need to shop for those services unless you want to, although some automated messaging may make it sound like you might have to. If you do shop, shop EARLY in the process.The problem with mortgages is that people generally do them infrequently unless they are in housing business in some way, so the whole process is novel or nearly so each time. Pay attention and ask questions early. Make sure you understand the answers sufficiently well enough to execute on them correctly.On the plus side, the Veteran's United Portal is great and easy to use. I would have liked to be able to apply a comment to each document I uploaded stating what it was since there were a few additional documents had to upload that weren't on the todo list, such as additional paystubs.
I had a wonderful home buying experience with Veterans United. Thank you all for everything. Will and Madison was awesome.
This is my second time using Veterans United and the service was great the first time and extraordinary this time.
When I saw the numbers the first time and said I didn’t want my loan amount to be more than the specified amount and I was told it wouldn’t be. Then, after closing, I saw the terms “finance charges” and “actual dollar amount” with the figures being 60k more. It was a shock to me and these were not explained to me. If I had been made more aware of these things (I asked a lot of questions about the contract in its entirety), I’d have made different decisions in the home buying process.It wasn’t that they were not helpful or professional, otherwise. They were.I also was unaware that this national lender doesn’t have people in other time zones to accommodate for all time zones and not just Missouri’s. This made the process cumbersome for me and other involved parties here on the West Coast.Finally, yet another company penalizes its employees for a less than perfect review score every time. They are people and not robots. This is cruel and while it may seem like it is a good practice because it gets results, it isn’t optimal anyway. Rewarding and not overworking employees is even more effective.I won’t continue to work with any company whose executive level is so draconian with employees to where they feel the need to pressure customers to give a perfect score review which also affects the validity of said scores. This is the biggest reason right. Stop doing that! It’s evil. Your workers deserve better.
Easily one of the most painless experiences I've had in a long time. Roughly 3 weeks from the time I contacted VU until I closed. Highly recommended.
My 4th home purchase, and by far my best experience! MyVU portal was very easy to use, and the communication was seamless! An amazing experience!
Nick did an amazing job for my home loan! He always responded back to me with any questions I had immediately whether it was nights or weekends. I’m a realtor for Celebrity Homes and he is a preferred lender I have sent him clients over the years and he has done a phenomenal job I trust him and now have personally worked with him for my own home! I highly recommend working with him!
Ericka Heidvogel
For individuals with 750+ credit scores, perfect credit history, and returning customers, better initial rates should be offered than "industry standards." Veterans that meet the above criteria should be offered better rates if an organization is going to call itself Veterans United. The only reason we return to Veterans United is because of Shannon Workman.
Truly made first time home buying so wonderful, even the super stressful part of closing.The whole team was great! Would recommend Veterans United to all of my veteran friends.
They made the process so smooth and simple. Buying a house is complicated but I believe VU makes it as easy as humanly possible.
