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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

415,291

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 415,291 unfiltered, unedited reviews

Starting on Page 183 of 13773. Return to Page 1 »

4.5 out of 5 Stars
Would Recommend

After navy federal declined my mortgage application outside of my due diligence period, I found myself desperately looking for another lender. Veterans United answered and didn’t turn me away. While their mortgage rates are not the best around, they worked well with me (a 1099 employee with under 2 years of employment tax documents) and managed to close on a house with me during the holiday season. I am thankful for the team of coordinators and real estate agents provided for me. Happy new year!

headshot image of Chelsea Perkins

Senior Loan Officer: Chelsea Perkins

NMLS# 1955996

5 out of 5 Stars
Would Recommend

VU made things so easy. This is our second home loan thru VU and our second with our team. We would recommend VU to anyone looking to buy a home.

headshot image of Leah Maloney

Loan Officer: Leah Maloney

NMLS# 1374288

5 out of 5 Stars
Would Recommend

I'm very happy that this process is over it was a long process had to jump through a lot of hoops bill and his team along with the real estate agent Renee did an outstanding job to get this home and loan secured. I must admit to what times when I thought that this wouldn't work but Bill assured me that he was going to make every attempt to get this loan to the finish line and he did.

headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

4 out of 5 Stars
Would Recommend
headshot image of Jeff Barringer

Loan Officer: Jeff Barringer

NMLS# 1963144

5 out of 5 Stars
Would Recommend

Our team was amazing and I wouldn't trade them for anything. So glad to have encountered such a caring and thoughtful team.

headshot image of Haley Craig

Loan Officer: Haley Craig

NMLS# 2328461

5 out of 5 Stars
Would Recommend
Photo submission from Michael C.

The Veterans United team made this a very easy and memorable experience... big thanks to NEAL ROEDER....y'all were amazing!!

headshot image of Neal Roeder

Loan Officer: Neal Roeder

NMLS# 35339

2.5 out of 5 Stars

Your realtors that were “assigned “ to me were absolutely worthless. I received no callbacks and had to find my own realtor. If you can’t provide a service, don’t offer it.

Response from Veterans United

Hi Charles,

I’m really sorry to hear about your experience. That sounds incredibly frustrating, and it’s certainly not the level of service we strive to provide. The process of finding a home is stressful enough without feeling like you’re not getting the support you need.

While our goal is to connect buyers with trusted agents through our network, it’s clear we missed the mark here. we’d really like to learn more about what happened so we can address it and ensure we’re doing better moving forward. If you’re willing, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, but we’re happy to follow up with you if you reach out after hours.

5 out of 5 Stars
Would Recommend

I would personally like to thank Matt Wray, finding not only the best home insurance for my family, but also car insurance that was cheaper and all around better than what I had. 10/10 best insurance agent!!
A special thanks to Veterans United for an easy and simplified process with visible to-do list for easy progressing process when moving and closing on your house.

headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend
headshot image of Austin Francis

Loan Officer: Austin Francis

NMLS# 1926637

5 out of 5 Stars
Would Recommend

Daniel, Casey and Nick were awesome the entire way thru!! When I felt doubt or nervous they always reassured me that we would get our new home! 100 out of 10 would recommend!

headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend

Hands down one of the best I’ve ever hade the pleasure of doing business with. Jamie Ltamoto went above and beyond to help me get what I not only wanted but needed, I will be reaching out in the future for all home related needs. 10/10

headshot image of Jamie Itamoto

Senior Loan Officer: Jamie Itamoto

NMLS# 2037615

5 out of 5 Stars
Would Recommend
headshot image of Hunter Hukari

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

0.5 out of 5 Stars

They are not what I expected.

Response from Veterans United

Hi Herod,

I’m sorry to hear that your experience wasn’t what you expected. We strive to provide top-notch service, so it’s disappointing to know we didn’t meet your expectations.

If you’re willing to share more about what happened, my team would really like the chance to look into it further. Please feel free to reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST and happy to follow up if you contact us after hours.

Your feedback is incredibly valuable, and we’d love to learn more about how we can improve.

5 out of 5 Stars
Would Recommend
headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
Would Recommend
Photo submission from David B.

I recommend Veterans United to anyone wanting to purchase a house. I had a great experience with Rusty Burney from beginning to end. It took me over a year to find the perfect house and Rusty kept in touch with me and resubmitted my paperwork to keep me in an active status while I was house shopping. I could not have asked for more or better service. I was pleasantly surprised that my loan is with Veterans United and not sold to another mortgage company. My wife and I are very grateful homeowners thanks to VU!!! YAY!! Thanks, Rusty & Team!!

headshot image of Rusty Burney

Loan Officer: Rusty Burney

NMLS# 1862380

5 out of 5 Stars
Would Recommend

I would like to express my gratitude to Mrs. Blaine and her team for their exceptional support. They made the home buying process incredibly smooth.

headshot image of Meghan Blaine

Loan Officer: Meghan Blaine

NMLS# 1526519

5 out of 5 Stars
Would Recommend
headshot image of Ben Schwalenberg

Loan Officer: Ben Schwalenberg

NMLS# 1287859

5 out of 5 Stars
Would Recommend
headshot image of Alexei Kotchetov

Loan Officer: Alexei Kotchetov

NMLS# 2483252

5 out of 5 Stars
Would Recommend
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Many say, "Thank you for your service.", and, although well appreciated, the sentiment many times falls flat. With Veterans United Home Loans, I felt deeply honored and appreciated as a veteran of the United States. The treatment and assistance that I received reaffirmed the fact that my service was not given in vain. They went above and beyond the call to ensure that I felt supported and valued and got my full entitlements for my honorable years of service. They made the journey to homeownership so smooth and efficient for me that I can't rave enough. Today, I wholeheartedly thank them for their dedicated service to not only myself, but every other Veteran they serve.

headshot image of Rebecca Fowler

Loan Officer: Rebecca Fowler

NMLS# 1406990

5 out of 5 Stars
Would Recommend
headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

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5 out of 5 Stars
Would Recommend
headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend
headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Would Recommend
headshot image of Tyler Salter

Loan Officer: Tyler Salter

NMLS# 1731461

5 out of 5 Stars
Would Recommend
Photo submission from Brian T.

We had not purchased an existing home in 25 years; our last home was built and there is a big difference. Also, times and rules have changed and I cannot say enough about how the combination of technology and people made us feel as if VU was with use every step of the day. There was give and take across the board and we are so very happy with our new home, which was purchased as our retirement home, we are grateful and thankful. Will recommend you to anyone who asks. We could not be happier at this point. Thank-you.

headshot image of Bridget Enochs

Loan Officer : Bridget Enochs

NMLS# 918180

5 out of 5 Stars
Would Recommend
headshot image of Eric Whipple

Loan Officer: Eric Whipple

NMLS# 1955172

5 out of 5 Stars
Would Recommend
headshot image of Sydney McFall

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend

If you’re a Veteran, definitely go to Veterans United to buy your home!

headshot image of Alex Dickherber

Loan Officer: Alex Dickherber

NMLS# 2070297

4.5 out of 5 Stars
Would Recommend

Overall the process was much smoother than I had anticipated. The team at VU from the top to the associated services they provided throughout the process were helpful, never pushy or overly aggressive about their services.When I had questions, VU gave me straight responses, or they informed me they would look into it as they didn’t know for sure. They always got with me in a timely manner.
I would recommend VU to brothers and sisters in arms, except my brother Marines. I have crayons for them 🖍️🖍️🖍️

headshot image of Bobbie Hafford

Loan Officer: Bobbie Hafford

NMLS# 1108041

More Reviews

See all 415,291 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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