Thank you everyone it took 60 years but I finally got a house.
They whole experience left me speechless and all can say is they all played their roles perfectly and it made me second home buying experience like a best dream ever that you don’t want to wake up from it.
Hardly ever got in contact with any vu home buyer agent when needed and they didn't adhere to my work schedule at all.
Response from Veterans United
Darren, thank you for taking time out of your day to share this information. A member of our Client Advocate team has attempted to reach you for help in continuously improving our service. It is our goal to provide consistent and personable customer service as a direct VA lender. Veterans United conducts business during standard business hours and we understand there may have been an opportunity to utilize email to better serve you. Our Client Advocate team remains available to speak with you to discuss other aspects of your experience further.
The team was great, friendly and on top of the refinance. Quick and easy for the pros.
Closing took a week longer than planned/expected but when it came down to the wire it happened. Quickly. Also, once the final push started, this is where Jon shined!! His communication was rapid and to the point but also chock full of information.
Kudos to the whole team for making my dream come true.
Communication was quick and informative. The whole team helped me through this process seamlessly.
Very knowledgeable and efficient. A pleasure to work with the entire team.
VUHL as a team were outstanding in every aspect of our process. My wife and I routinely commented about the ease of the electronic communications and the to-do lists. I have no suggestions for any improvements.
Overall I couldn’t have asked for a better team when purchasing our first home. My husband and I are completely thrilled that we chose them.
I am grateful for the Veterans United team that offered me a loan. I would not recommend them based on my experience with the lack of communication. Things to do came to me late which delayed my closing. The closing went well and I am happy with the home purchase.
Response from Veterans United
Hello Omar, we are aware that certain aspects of the loan process benefit from exceptional communication and attention to detail by all those involved. Your comments allow our Client Advocate team to research further for learning opportunities. We are always looking for ways to prevent issues and create an outstanding customer experience. A member of our Client Advocate team has attempted to reach you and we would love the opportunity to speak with you further. Discussing your experience and providing expert advice on the closing process and what may have caused a delay is part of our commitment to excellent service. We appreciate this opportunity to provide continued assistance.
I really enjoyed the true professionalism. Most of all, Justin's objectivity was very awesome, no pressure, thanks Justin!!!💯😁
I can always trust Veterans United with my home buy. The team at VA United has our best interest.
If I can leave you with one thing that stood out the most to me it would be the lack of communication between the lender and my real estate agent. I tried to use the chain of command and go to him first for information to reduce the strain and workload of my loan officer but Mr Tobias was not informed of very much. I think veterans united could really increase their turn over rate and overall satisfaction by providing adequate and timely information across the board to all parties involved. Thank you for your time and services! I sincerely appreciate all that was done to make my experience better!
Veterans United was everything I could want and more. It truly is like one big family all helping each other out. 10/10 would definitely recommend!
I would recommend Veterans United to anyone that is looking to buy
Was super skeptical that I could even get a house let alone find one. Then veterans united showed up and showed out proving if you have a good team behind you, you will surely succeed!
Loved our experience. Would absolutely recommend! Really enjoyed the app and being able to track items and communication there! Thanks for helping us reach our goal! We are thrilled with our new home!
