Veterans United got me a loan that I can handle. They walked me through every step of the way, and were always friendly and willing to answer questions.
I was nervous going into this but this team was kind to us, made sure everything was taken care of, everything completed in a timely manner and treated us like human beings and seemed to actually care about us and made sure we got the best.
I’m extremely disappointed that the details of home/land taxes were not informed to me. I was blamed by Ashley for not asking those questions. Well I’m not from Missouri to know the details of that! So how can I ask something that I’m not even aware of!
Response from Veterans United
Edward,
I'm really sorry you felt left in the dark on these items. While we disclose these items to you, it sounds like the explanation could've been better to be sure. If you have anything else you still have questions about or need additional explanation, please reach out to Client Advocate. We're here for you now and if you need anything moving forward as well.
Kindest regards,
Kendra, Client Relations
Veterans United rocks! They have never let me down, they will do whatever it takes to get you into a home and work tirelessly to do so! I will always use them for my home buying needs!
Home buying is a stressful process but my team at Veterans United was great!
Highly recommend for a nice houses buying experience .
This is the third and least impressive mortgage company I’ve used.
Response from Veterans United
Gina,
Thank you for your honest feedback. Our Client Advocates are interested in learning more if you'd like to talk with us. We want to understand better from your perspective how we can improve on this. We'll take a look together and hopefully clear up any questions or concerns you have along the way.
Very best,
Kendra, Client Relations
Everything has been a smooth and great, easy process! The Veterans United team worked fast and ensured there were zero issues, and we understood each process!
Extremely grateful to have worked with Carl Thomas and Jaime Cornell. Absolutely the best! This is the second time we work with Carl. First time in Austin, TX and now in St Petersburg, FL. We were beyond blessed to have him guide us through this process once again. Carl kept us advised every step of the mortgage process, explaining the reason for every document requested from us, and when things got tough he was able to come up with solutions. Jamie was extremely helpful and knowledgable in this process, always friendly, and available to answer every question we had. I highly recommend their services, they represent the BEST of Veterans United Home Loans, delivering results with integrity and people first and foremost. Thank You!
It was a pleasure to work with Rhett, heather, and Jake
Zach, Anna and the whole team went above and beyond to make sure Sam and I were taken care of during our whole house search/buying process. We were searching for a house for 3 years. During this time my husband and I went through so many life milestones. Getting engaged, getting married, a year-long deployment, reintegration, and now welcoming our first child. And the whole time Veterans United was there to help us with anything and everything. After we closed on our house I quite literally looked over at my husband and said, "I really thought buying a house was going to be a way more complicated process. I thought we would have sleepless nights with so many crazy decisions to make"...but we didn't have that. Instead, everything was so streamlined and all our questions were quickly answered when we had any. It made me realize how great of a team we had on all ends. Thank you so much! Seriously, everyone was so amazing and the extra cherry on top was receiving a little gift in the mail from the team at closing for not only me and my husband but also our baby on the way! We are so grateful for having the chance to work with Zach, Anna (as well as their families), and the whole Veterans United team.
I look forward to working with this team from Veterans United again. They were able to help make a stressful process seem easy. Thank you!
I will admit that I was skeptical as a first-time home buyer, however every team member pulled their weight and never forgot about me or my family. I learned a lot during the process as they were open to explaining anything that I had a question about and would find out and call me back if the information wasn't readily available. I hope to work with them on future purchase.
