You guys were amazing and really went above and beyond to make sure we felt comfortable.
My loan coordinator, Lori, was more than helpful throughout this process.
Awesome experience.
Communication could've been lot better.
Absolutely best experience you could ask for. Very attentive and caring team memebers make sure to check on you and update you as much as possible. Loved the experience and would recommended to anyone looking to buy a home!
I look forward to more home purchases with your team at our side.
Aaron, Heather and Candace were all absolutely amazing. This team is very responsive and easy to work with. My wife has been in the industry for about 10 years and she has the highest of praise for this team. They are extremely professional and we will definitely be contacting the for future purchases and highly recommend
Veterans United, from start to finish, did an amazing outstanding job, 20 days to close on my home. The entire team was so great to work with, they made sure I was updated on where and what I needed to do to help them get this house so fast. They did an outstanding job. I can't thank them enough.
Thank you everyone!
Overall as a first thing me home buyer the experience was great everyone went out of there way to help and make this as painless as possible, will be using Veterans United again.
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I would highly recommend my team. They were so patient with me and they basically held my hand through this process. I’m so thankful.
Josh and Bethany are superior performers in their craft! They will go above and beyond for you and your family. They are kind, courteous, and responsive. There isn’t another team in the world I’d rather work with!
Overall I couldn’t have asked for more. VU had made a difficult process simple.
Between the lack of communication, missing our car payment, missing details, causing us to use our savings to pay off a car, what appeared to be avoiding calls and texts during certain situations, the referral reators that made us miss offers because we seemed less important, the severe delay In closing, having our first payment barely 33 days after closing not even giving us a respectable 45 days (9/1 payment) , having to take off work many days after just returning from deployment. And over all the way we were treated, we would never recommend. This was a horrendous horrible process. We lost our house in a flood in 2017, and this was more traumatic.
Response from Veterans United
Anthony,
We agree on how important timely communication and attention to detail are when buying a home. I’m very sorry to learn your experience didn’t deliver on that. What we learn from you is shared in follow-up coaching opportunities with your team and our training managers. We welcome any other feedback you'd like to share. Josh and the entire Client Advocate team are just a call or email away if you need anything else.
Sincerely,
Kendra, Client Relations
