Easy and through step by step instructions.
From the start to the finish line of get my new home was so simple and easy with Bryan and Annie and their team. Highly recommend them 100%. Thanks again for everything. M. WILEY
Easy they were very helpful, friendly and knowledgeable
Over and above what I expected. All professional, respectful, and very efficient. A very smooth process from preapproval to closing. Major props to Brian Flanagan and the team at VU. The entire process was smooth and well-executed. I had my pre-approval the same day I found a home I was interested in. Everything was coordinated and went all the way to closing in 30 days.
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Tim is the best! VU is the best! I will be a life long member of the VU TEAM! Thank you all so much! Me and my family are extremely happy and grateful for you all!
They have been fabulous! They helped us step by step through the whole process. Great team!
Kevin did an outstanding job in getting the loan through and working with all involved. Thank you!
At first very good in the end confusion.
Response from Veterans United
Hey Mark,
I really appreciate you sharing this. I’m glad to hear things started off well, but I’m sorry to learn that the process became confusing toward the end. I can understand how frustrating that must have felt after such a strong start.
We always want communication to stay clear from beginning to end, and your feedback helps us see where we can do better to make that happen. If you’d like to talk more about your experience, my Client Advocate team would be glad to connect and listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
very professional, fast, great communication, and just an easy process. simple and direct. would def. recommend to other veterans. top notch experience and made my dream a reality.
The process was so simple, easy, and wonderful! So glad that I found them!
Jacob and his team were exceptional. We had a very short closing window and had to contend with the government shutdown. He delivered with no hiccups at all and we were able to get the home we wanted and are very grateful for their excellent customer service.
im a first time homeowner and i cant believe how easy and fast taylor and amanda made it for me and my family to have a home
