My team was great! Ensured I was well taken care of, I honestly had peace of mind through the entire process with how thorough and streamline they made this process! Horace and Kristine were awesome! Thank you!
Outstanding all the way through the process of helping me with my purchase of my home.
Working with Veterans United was such a huge blessing! I got introduced to Ryan back in May when initially trying to pre-approve for a home. I was in the process of moving back home due to the pandemic so I was jobless and without a steady income. The only income I had was disability and at the time it wasn’t enough to qualify. Ryan told me what I needed to qualify and within weeks (nothing but God!) I was at 100% disability. This and only this allowed me to pre-qualify. Ryan was with me the whole time. He told me about my credit and what to do to maintain the score. His team of people was great and held my hand. Sidebar: This is my first home and though it’s a blessing to receive disability, I had to go through some things to be awarded it. Nevertheless, a furloughed job, living with my parents, and collecting unemployment for close to a year was all worth the wait of walking into a newly built home. Thank you, Ryan and your awesome team for giving me a place of refuge and peace.
My three-hour closing was unacceptable. There was no excuse for not have the loan amount at the closing within 15 minutes. The communication with Virginia Youngman was also poor and sometimes rude.
Response from Veterans United
Hi Kevin,
I’m truly sorry to hear about your closing experience. Spending three hours at closing while waiting on loan funds is understandably frustrating, especially during what should be an exciting final step in the homebuying process. I also apologize to hear that the communication you received from Virginia Youngman felt poor and at times rude, as that is not the level of service we aim to provide.
We appreciate you bringing these concerns to our attention, as feedback like yours helps us identify areas where we need to improve. If you’d like to discuss your experience further, please feel free to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
So reaponsive
Great to work with
I strongly recommend Veterans United to any veteran looking to purchase a home with a VA loan. VU will walk you through every step in the process. They truly think of everything and make the process as efficient as possible.
Highly skilled, very knowledgeable, helpful and always available to answer any questions we had. Veterans United takes you through the entire process. We would highly recommend Veterans United, they’ve treated us with kindness and understanding.
Veterans United made the home buying process incredibly easy and stress-free for me as a first-time homebuyer. Their team was always friendly, responsive, and willing to answer every question I had along the way. I really appreciated having a true one-stop shop where everything was organized and handled efficiently. They worked extremely hard to get me the best deal possible and kept me informed throughout the entire process. I would absolutely recommend Veterans United to anyone looking for a smooth and supportive home buying experience.
Staff/Team were super friendly and understanding even during some of our hiccups!!
Enjoyed working with each and every one of them.
Would definitely recommend them.🙂
This process was so easy. We didn’t have to worry about a thing! And there were no surprises! We are so grateful for this team! Thank you!
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Super easy process and team was very helpful.
The team that was assembled for me was/is beyond AMAZING, They really did way more than I ever expected! My gratitude goes way beyond your wildest imagination! Whom ever may read this that is in charge, you should really count your blessings to have these people on your team, you need to look at everyone that was on my team and ask yourself where can I find more people exactly like these and what can I do to make sure they never want to leave! I don’t fluff pillows for people, that isn’t my thing but for MY TEAM, you can beat your ass I would!Thank you
-Mark Lee Waller
Very easy process from beginning to end. The loan officer was excellent to work with. Veterans United thank you for giving us our dream of home ownership!!!
They're really just here to help veterans like myself find a new home and get you through the door in a well timed manner, they give you all the information when you need it and always make sure all your questions are answered.
Mike and Taylor were great, insightful and explained everything very well for a first time buyer. Great experience
