The team at veterans united are a great team to work with. They were able to navagate the difficult task of asdisting me to find and but a home in a state that i was not living in. They found experts in the state that assisted me to complete the buying process.
Was not informed when had item pop up on list to be done. No explanation on any of the paperwork. People who don't work in the loan business don't know all the steps on how to get loans done, they need to help people not expect the person asking for loan to do all the running around looking for paperwork they say is needed yet don't tell you how or who you need to get the paperwork from. I will not be refinancing my house with Veterans United
Response from Veterans United
Anson,
I really appreciate you sharing your feedback with us. I looked into this for a better understanding and I’m so sorry. Your feedback will certainly help us improve our service moving forward and with your loan team. Our Client Advocates are here if you’d like to share anything else from your experience beyond this. We’ll continue to be here if you need anything else moving forward as well.
Sincerely,
Kendra, Client Relations
Things couldn't have gone better! 10 days from making an offer to closing! Who would have thought the process would be so smooth and easy!! Highly recommend!!!
Veterans United is the only way to go when you get ready to purchase a home. Our agent Stephen Erickson and his team are the greatest. This was our first time purchasing a home, and we knew absolutely nothing about what we were doing. We explained to Stephen what was going on, and that we did not want to use a realtor since we had been living here for six years, and was buying the house from my niece. Stephen was very understanding, and stated that he would walk us through the process. From the beginning the paper work started rolling in, and quickly we became quite confused. Stephen was there for us no matter how often we called or emailed( many, many times a day) Stephen was there for us quickly, and with an answer. He showed great patience with us no matter how frustrated we were. Sometimes we would talk to Stephen for over an hour even though he was sick. We came up with a closing date, and an estimate on how much out of pocket cash we would need to pay. We started out with a 7.5 interest rate which is quite high. Stephen worked with us, and we closed on the date we had decided on in the beginning. Stephen got our interest rate down to 5.8( thank you my friend), and we paid several thousand less in out of pocket expenses when closing than was predicted. Stephen also got our monthly mortgage payments down less than expected, which helped us greatly since we are on a fixed income. Stephen, and his team are the greatest and we highly recommend them to anyone preparing to purchase a home. We will be using Stephen for our refinancing, and he can be expecting a Christmas card from us every year. Thank you my friend!!
Hands down Veterans United made this a easy process, definitely recommend.
Everyone on our team made buying quick and easy. We had great communication through the process. They kept us up on every step of the process. Best buying experience ever
From credit monitoring and assisting with the help of Kristina Stewart, to Brian and Matt, everyone was just amazing. We were able to work on our credit score to get where we needed to be for our purchase. My wife and I can’t thank everyone at Veterans United enough! Truly made our home buying experience as smooth and proficient as possible. We will definitely be referring other veteran friends to the Veterans United experience!
Whether it's your first time buying a home, or your third, Veterans United is the go-to for the veteran home buying experience. They treat you like family and get the job done right. Can't wait to work with them again!
Absolutely amazing people to work with! They advised me throughout the entire process and ensured I was comfortable with everything. I cannot be thankful enough to these kindhearted, dedicated individuals. Much love!
Overall we had a great experience with Veterans United and D R Horton. Thank you everyone for all of your help and getting us in a new place to call home.
Veterans United helped me from start to finish. I was able to pace my self and ask questions. They helped answered my questions and always made the process easy to tackle. They gave me the confidence to tackle the closing day with little effort. They make the information easy to digest in small chunks. For any veteran needing that go to one stop shop. I would recommend veterans United every day of the year. If I purchase another house they will be my go to team.
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The whole team was amazing. It was a smooth and seamless process. I would highly recommend everyone I worked with. Thanks so much!
The other SO CALLED Mortgage companies wasted my time, BUT VETERANS UNITED made my HOME OWNERSHIP a REALITY. after all I been through Losing my wife in 2018 and now fighting cancer ♋️ they gave this OLD VETERAN a FIGHTING CHANCE ! GOD is REAL and so is VETERANS UNITED 🙏 🙌 ❤️
Great job by the entire team
