Even though the process was little frustrating but my team, patiently bear with me and provided me with all the assistance that I needed. I just want to use this time to also say thanks.
Maybe this is more of the realtor's responsibility, but it would have been nice if someone would have advised us that the seller might leave all their Airbnb furniture and artwork in the house. Then we could have requested for it to be removed instead of allowing them to leave stained and burnt furniture, and weird artwork. I think what happened was the seller decided to leave all their Airbnb junk when we requested a $5000 credit back for maintenance fees. Kind of like "well if I'm giving you a $5000 credit back then you can also deal with all this junk" which I just think was highly unprofessional.
We had a complicated home purchase and the VU team were there for us every step of the way. Shawn is fantastic, he really goes above and beyond, and Maria kept me on track throughout. We have worked with Shawn in the past and he has been a consistent partner for us in every way. Thank you!
The employees appeared inexperienced and made multiple avoidable mistakes. The process was disorganized, communication was poor, and I had to catch errors that should have never happened. Overall, the level of professionalism and attention to detail was not what I expected.
Response from Veterans United
Hi Charles,
Thank you for taking the time to share your experience. I'm sorry to hear the process felt disorganized and that you encountered communication issues and errors along the way. I understand how frustrating it can be to feel like you have to catch mistakes yourself, especially during such an important process.
Your feedback is important, and I appreciate you bringing these concerns to our attention. I'd like the opportunity to learn more about what happened so I can better understand your experience and share your feedback with the appropriate team. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.
From start to finish Kris Doren from United veterans made the transition to a new owner so easy. Kris was available around the clock to help me secure my loan and make it a smooth transition. I would highly recommend United veterans organization and especially Kris Doren and his fantastic service he provided.
The staff is friendly but needs serious retraining in the loan/lender department greatly. We had to constantly ask our realtor (who has 20+) years of experiance on what to-do for MANY things and it was only when the loan officers supervisor took over 90% of our case that thing started to smooth out.Our realtor also had to correct issues that shouldn't have even popped up that the loan officer never caught and then she would have to contact the loan officer and have her correct things.We were also given multiple closing dates because paper work was not submitted in time causing us money, frustration and time.They may be the number one VA home loan company in the country but our experiance was mediocre and lack luster at best! I was just as excited to be done with dealing issues that never should have risen and broken promises on time lines. I was just as excited being done with their staff as I was buying our first new home!
Response from Veterans United
Hi Joshua,
Thank you for taking the time to share your experience, and congratulations on your first home. While I'm glad you reached that milestone, I'm truly sorry to hear the journey there was so frustrating.
I understand how disappointing it is to experience communication issues, changing closing dates, and mistakes that added stress during the process. Buying a home should be an exciting time, and I'm sorry your experience didn't reflect the level of service you expected. I also appreciate you recognizing the improvement you experienced once additional support became involved.
Your feedback is important, and I'd like the opportunity to learn more about what happened so I can share your experience with the appropriate team. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
My experience with Nina was exceptional, she made us feel seen and valued. Went above and beyond to answer question or get us who could answer our questions. I would highly recommend Nina.
Steve and team were fantastic throughout this entire process. They made sure we were taken care of, even when unforeseen hurdles appeared. I would absolutely recommend them to everyone. I couldn’t ask for a better experience
Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.
Nick was incredible to work with! He patiently answered countless questions by text, email, and phone, and his responses were always prompt, thoughtful, and informative. We really appreciated the time he took to explore every option for us throughout the process.From start to finish, we felt confident in our purchase, and that peace of mind was truly invaluable. Thank you, Nick and the entire team, you were all wonderful to work with!
Awesome the two times I have used Veterans United
The entire team was wonderful. We can’t thank them enough. The home buying process is crazy, but they made it so much easier. Ty, Natascha and Max were amazing. We know there were a ton of others working behind the scenes too!
Ready to see for yourself?
Experience first-hand why 374,809 homeowners give us a perfect score!
Outstanding Performance, quick and very strait forward
There are moments in life that you’ll never forget, and purchasing my home is one of them. I can say without hesitation that Veterans United exceeded every expectation I had. From the very beginning until the day I closed, I was treated with professionalism, respect, honesty, and genuine care. At no point did I ever feel like I was just another customer—I felt like I had an entire team that was personally invested in helping me succeed.I want to sincerely recognize my incredible team: Thomas Hall, my Loan Officer; Christie Thomason, my Transactions Coordinator; and Gavin, my Home Buying Concierge. Each of them played a vital role in making this experience as smooth and stress-free as possible.Thomas Hall was simply outstanding. His knowledge, professionalism, and dedication were evident in every conversation. He was always available to answer my questions, explain every detail, and provide reassurance whenever I needed it. He never made me feel rushed and consistently went above and beyond to make sure I understood every step of the process. His commitment to serving Veterans is something that should make Veterans United extremely proud.Christie Thomason was exceptional from start to finish. She kept everything organized, ensured every document and deadline stayed on track, and communicated with incredible professionalism and kindness. She made what could have been an overwhelming process feel effortless. Her attention to detail and ability to stay ahead of every step gave me tremendous confidence throughout the transaction.Gavin, my Home Buying Concierge, was equally phenomenal. He checked in regularly, made sure I had the resources I needed, and genuinely cared about my experience. His positive attitude, responsiveness, and willingness to help made a lasting impression.What impressed me most wasn’t just how knowledgeable this team was—it was how much they genuinely cared. Every phone call, every email, and every interaction reflected a team that takes tremendous pride in serving Veterans and helping families achieve homeownership. That kind of dedication can’t be taught; it comes from people who truly love what they do.Because of this team, what could have been one of the most stressful experiences of my life became one of the most exciting and rewarding. I would recommend Veterans United without hesitation to every Veteran, service member, and military family I know.To the leadership at Veterans United: this team represents the very best of your organization. Thomas Hall, Christie Thomason, and Gavin exemplify professionalism, integrity, compassion, and excellence in customer service. Employees like these don’t just meet expectations—they redefine them. They deserve to be recognized because they made a lifelong dream become a reality.Thank you, Thomas, Christie, Gavin, and everyone at Veterans United. I will never forget what you did for me, and I will proudly recommend Veterans United to every Veteran I meet.
Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.
VU made the home buying process a dream!! With it being our first home purchase, we were nervous, but it was the BEST & EASIEST experience!! Ben & his team were quick to answer every single question I had, they were very responsive, and I never felt alone during the whole process. I would recommend (and have!!) any veteran wanting to use the VA loan to call Veterans United & work with Ben!! Hands down the best. We are so happy to be in our first home & it couldn’t have been a smoother process. Thank you Ben & thank you Veterans United!!
Everyone did an exceptional job. They kept us continually informed throughout the process and were ready and willing to answer our questions and gave us suggestions on ensuring that we had everything we needed to close the deal and move in.
Evan, Amanda, and the team were excellent. They were so responsive. They listened to my worries and my concerns and my happy times throughout this buying process. They are basically counselors! LOL They worked overtime and got us closed early! Thank yall again!
Veterans United has gone above and beyond to take care of my family and I. We love our forever home and are so grateful for our team who made it all possible.
