My team at veterans united made my purchase very smooth. As a first time home buyer I had several questions, each of them were answered and explained very clearly.
The experience was flawless. The team did an outstanding job in getting me everything that I needed and everything I needed to be prepared for. I was a first time home Buyer and the team that I worked with was always willing to help. Even when I reached out to them after buisness hours they always called me back first thing in the morning and answered the 8 thousand questions that I had. Thank you all for the great experience I appreciate everything that the team did for me and we are now loving our new home.
Veterans United Rocks!!!
My husband, the Veteran, and me had the best experience with our Loan Officer, Jerry Landrey and his Loan Coordinator, Grace Walther!! They were both so professional and gave easy instructions on all forms needed, by giving us a checklist. They were great at answering any questions that we had. The whole process was a joy because these two were fantastic!!! I will definitely refer VU to other veterans!!! And I will recommend Jerry and Grace to them!!! I give them a grade of A++.
The loan team dropped the ball more than once. Communication was poor, I had to constantly chase people down for information and to get them to follow through. Very disappointing our second go around was so bad as our first one was great.
So glad to work with Veterans United. You've given us our forever-home.
I honestly thought for sure that I wasn't able to refinance, the team assigned to help me with this whole process literally went above the call of duty to work around all the details to make sure everything was aligned, and aligned it did, Thank you Tom park
I am 62 years old and my husband is a 78 year-old Vietnam veteran and we can honestly say we have never ever had such outstanding, excellent, personalized, caring, customer service as we have received from Marcus Crossgrove and his outstanding team. For many many months, they worked with us over several offers/houses we didn’t get, and each redo/time they acted like we were their first and best and only customer they ever had! Their communication was great, and they are well oiled machine with teamwork and each time they kept us on track, and we finally found our dream home and just closed on it last week, hallelujah, and our hearts were full of extra thanksgiving this Thanksgiving for Marcus and his team and all their dedication, professionalism, knowledge, and support the entire time. We’ve already recommended Marcus and Veterans United Home Loans twice and will continue to do so and hope to send more business to them in the future, and we definitely will keep them in mind for any of our needs going forward. They also connected us with wonderful homeowners insurance agents, a great security system, they had other great referrals too (all Veterans’ businesses)! Thank you all so much! We’ll be forever grateful for you (and wish we could clone you/keep you for all our business needs). Al and Michelle Diacetis
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Heidi and her team never missed a beat. They made the entire process easy.
The whole team was fantastic. Veterans United, specifically Ryan Kawelaske, has a talent for making a stressful process as simple and easy going as possible.There is no one else I’d trust with purchasing a home. 10/10
We really appreciated being treated so special through the whole process! Most importantly they listened to what we had to say and acted on it! We were at peace with the team!
It was good how things fell in place. But our advice to the team is this: The team members need to be a little more in sync with each other. In other words; If one team member is absent, and another team member takes over, they need to make sure that the other team member has everything that they need to continue on with the work. It was was very frustrating for Mrs. Lykes and myself in getting the certain to-do's together again after we had already taken care of it. But other than that, it was great. Every team member was great. And that's real talk. I will be recommending you guys.
Sincerely, Mr. & Mrs. Lykes.
