Working with Nichole since 2021 has been very pleasant and productive at the same time. I felt at ease with her guidance, how she has always meticulously covered every aspect of what's in the client's best interest. I am ecstatic with that part more than anything. Also. Her teammates, one in particular Gray that has taken great effort to keep things in order, with such grace and kindness. I have to give a new nickname to Veterans United. It is the "chik fila" of real estate. Im going to encourage my "Battle Buddies" to rely on Veterans United. No nonsense, responsive to questions, excellent process and the best customer service that I felt like was SUPERB!! Five stars being the highest I give!!
Veterans United failed me. They failed to communicate that we could not receive seller credits for repair and they cost us over $12k at the last minute right before closing.Will not be recommending them or doing business with them again.
Response from Veterans United
Hi John,
I’m really sorry to hear about your experience. Learning about a limitation like seller credits so late in the process, especially when it impacted you financially, would be incredibly frustrating.
You should have had clear communication and expectations well before closing, and I understand why this situation left you feeling let down. That’s not the experience we want for you.
If you’re open to it, I’d appreciate the chance to learn more about what happened and see where we can provide clarity. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com so we can talk through your experience together.
Sincerely,
Claire S., Client Relations Manager
We are grateful for this all star team, from day one they were on it and ensured everything went smoothly. Thank you all for all that you did to get us in our forever home.
Shane Lowe and Kari Frank were amazing to work with. They helped with the unique technology Veterans United utilizes in the refinance process. I would recommend Veterans United to anyone looking to buy a home.
We had a great experience working with Jason as our lender. He was incredibly responsive, always taking the time to answer our questions and walk us through each step of the process. That level of communication made a huge difference. Jason consistently checked in with us throughout the entire process, which made everything feel smooth and supported from start to finish. He was always easy to reach, whether by call, text, or email, and we truly appreciated how accessible he was. Beyond that, he was kind, patient, and very informative—never making us feel rushed or overwhelmed. We felt confident and well taken care of the entire time. We would absolutely recommend him to anyone looking for a reliable and supportive lender.
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Tonya was fantastic and made the whole process of this home loan so quick and easy.
They all did a fantastic job. I'll definitely recommend this team to everyone I know.
My team was amazing. They checked up on me, encouraged me and helped me through the home buying process in a way that made me feel welcomed.
Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!
Kelly was great to work with very knowledgeable and her communication was great..Made the process so much easier for us.We highly recommend working with her if your looking for a V A loan..
VA Home Loan team very knowledgeable and very helpful ever step
A mess.
Response from Veterans United
Hi Revone,
I’m really sorry this felt like a mess. That’s not the experience we want for you.
If you’re open to it, I’d like to learn more and help however I can. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Evan was amazing. Was always so nice and re-ensuring. He answered all our questions promptly . I couldn’t have asked for a better person to have this experience with.
Excellent experience! We had our offer in and closed in under 30 days! Chace will go out of his way to help get things rolling fast while making sure you understand everything. Highly recommend! Thanks again.
Another 5 star performance! You guys never cease to amaze me! Your awesome! Thank you for your service!
I highly recommend Nick Holman and also Mark Migneco. They are absolutely amazing in the work they do with you to get you a loan. If you happen to have a need for technical support Cara will walk you through step by step until you have the problem resolved. She had such an amazing sensitivity and patience as she walked me through to address my problem. when completing a doc-u sign form. I am so fortunate to have them assisting me when I applied to refinance my condo. I worried I drove them crazy contacting them so much, but their kindness and patience with all of the questions I asked was so valuable. Please use them if you are looking to get financing done because they are truly the best with understanding and patience. You will have no regrets!Thank you again Nick,Mark and CaraI apologize I almost forgot to list Brock Johnson who was the gentleman who answered the phone when I initially called. He directed me to exactly the person I needed.
