I complied with everything they requested. Then things changed. Every thing had to be done over, in different average. The changes were always at the last minute putting my wife in a constant fear the loan wouldn’t go through. My wife is 79 years old. She did not need this stress.
Truthfully, just really long gaps between communication to and from the underwriter - to me it seems like there are too many cooks in the kitchen. Rachael was pleasant :)
Response from Veterans United
Hey Donald,
Thank you for the honest feedback. I’m sorry the communication throughout the underwriting process felt inconsistent and left you waiting for updates at times. I can understand how frustrating long gaps in communication would be, especially during such an important process.
I’m glad to hear Rachael made a positive impression along the way, and I’ll be sure to share your kind words with her and the team. Feedback like yours helps us better understand where we can improve the experience for future homebuyers.
If you’d ever like to share more about your experience, I’d appreciate the opportunity to connect. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Great team to work with!!!
The veterans united app is my favorite part about the company. It makes viewing your documents, viewing the loan progression stages, & getting updates quick and easy to understand. They even have built in lessons to teach about the stages as you go!
Donald Weber is awesome to work with! Always answers questions in a timely manner and knows his stuff!!
The whole team was fantastic. They made every step of the way easy and enjoyable.
From start to finish, a fantastic experience by a group of true, compassionate professionals.
Good people
Mason Fast made it so easy for me and explained everything so well it was simple to understand.
Thanks Blake and our whole senior loan team, for our first home, happy holidays!!
Our experience with Veterans United was outstanding from start to finish. The home loan team was knowledgeable, responsive, and incredibly supportive throughout the entire process. They made buying a home feel much less stressful and always took the time to answer our questions. We truly felt like they cared about helping us succeed. Highly recommended!
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Scott, my loan office and I have been working together for 3+ years. We were finally able to make it happen. Never once did he give up on me always calling quarterly to check in. Just an absolute great guy. He knew that the right time would eventually find us.
Thanks to Bre Belvin for helping us get acquainted with Randee. Randee really made the process feel less stressful
Thank you Veterans United for making the house buying experience smooth!
Team was so great and helpful thank you so much
Kris and the team made my home purchase as smooth as it could be and it was not as stressful as I thought it would be.
