The support this group gives is 2nd to none. Thank you for ever!
In a time in history and country where daily news shows only constant turmoil and death seemingly to be near imploding in America, Veterans United and its team member hold that torch of hope lighting the way and helping those that sacrificed so much overseas only to return to face battling for already deserved and earned benefits. VU is the real deal!!God Bless Veterans United!!Semper FiAndrew Westbrook
My entire team was GREAT! My loan officer-Shawn, helped me understand a lot when it came to DTI which I will use moving forward. He answered all questions and was readily available when needed. Troy- my real estate agent- I could go on and on about him. He was a GEM, very patient and understanding. My concierge-Gavin, made sure if I needed anything he was ready to assist and my loan coordinator - Marina answered all my questions whenever I had any. I would recommend this team to anyone - they seemed to really care!
Miguel and his team were so attentive and available to answer our questions. The process was streamlined and yet personalized to meet our special circumstances. We are 100% pleased with this experience.S.M. — San Antonio Veteran
The lending team assigned to me had a month and a half to close, they failed to do so in that time. Because of it the seller ran into problems and had to extend the time I could close and move in. Had to open a credit card that I did not want because they couldn't secure the loan without me doing so after I was already approved for the loan. I was also moved multiple times from representative to representative to the point where I didn't know who to contact for what issue I was having. Seemed like problem after problem. The only good was my assigned Concierge.
Response from Veterans United
Hi Tayler,
I’m really sorry this process felt so stressful and disorganized. I can understand how frustrating it must have been to deal with delays, changing points of contact, and last-minute financing concerns after expecting things to move forward smoothly.
While I’m glad your Concierge provided some support along the way, it’s clear the overall experience did not meet expectations. Your feedback about communication, consistency, and the closing timeline is important and something I’d like my team to review further.
If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Whitney and her team were phenomenal! Thank you team for all your hard efforts in getting my family and I in our dream home!
The veterans united app is my favorite part about the company. It makes viewing your documents, viewing the loan progression stages, & getting updates quick and easy to understand. They even have built in lessons to teach about the stages as you go!
Process was extremely smooth!! Thank you!!
This was a very difficult experience. I have purchased three homes in my life. I was really praying that the fact that the company used "Veterans" would be more conducive to taking care of business. It was not up to par.
Response from Veterans United
Hi Brenda,
I’m sorry to hear this experience fell short of your expectations, especially after trusting a company that serves Veterans. Buying a home should feel supported and straightforward, and I understand how disappointing it must have been for the process to feel otherwise.
Your feedback is appreciated, and I’d welcome the chance to learn more about what happened. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Everyone was Wonderful to work with
Thanks Blake and our whole senior loan team, for our first home, happy holidays!!
Veterans United Home Loans, it took a lot of of the stress out of a very stressful process
Pretty painless process. Everyone was as nice and helpful as you could expect.This was our first VA loan experience, and this team rolls out the red carpet.Thank youNick & Stacy
Veterans United was exceptional! They worked with us through any hiccups, and assured us closing was still going to happen. They were able to answer any question, and we knew they were only a phone call away! We would recommend to anyone.
