This was an amazing experience working with everyone involved.
This is now the fourth time we have worked with Veterans United and the experience was, again, amazing! Three houses and one refinance and each time VU is always there to make sure the process is smooth and easy. This time was definitely the most taxing of our home purchases with more than one challenge to overcome. Despite the difficulties, our VU team was always there for us to answer our questions and worked tirelessly to ensure we found our forever home and closed on time (shout out to Mike Wilson and his team!). We would definitely work with VU again (hoping for a refinance in the future, we are not moving again!) and would recommend them to any veteran looking to purchase or refinance a home. Epic experience!
I will most definitely use Veterans United again!
We had a dispute at closing that could not be resolved
We eventually signed requested paperwork against our belief and let everyone know
After closing we were notified lender waived paperwork
It was a huge relief that:
1) they “heard and listened “ to what we saying
2) continued to work on item after we closed
3) valued our input and concerns
We were not the easiest clients, we questioned everything, we had not had a mortgage in over 40 years. This was a huge decision for us.
We were extremely upset with broker who was originally shown as “ contact” person
She was age discriminatory when we first met.
Although we had pre approval she asked me 3 times and my husband once why at our age we wanted such a big house
I finally told her we knew the size of the home when we contacted her,.
Multiple times I asked to sign broker agreement and was told she didn’t have one available
I would not discuss our offer or financials with out a confidentially agreement other than to show her we were pre-approved
Then we told her she was officially fired we would not do business with her ( we never signed any agreements)
The broker recommended by lender figured it out quickly :
1) we could afford it
2) we wanted it
End of story
So closed 11/10/22
Love our new home
Very happy
Cooper, Amber and Kayla did a phenomenal job assisting me with the purchase of my new home. Especially with the time crunch I had. They made everything very smooth and simple for the home buying process. Would definitely recommend working with this team.
Overall the process was pretty smooth. We liked the dashboard with the to do lists as it allows for tracking the completion of requirements.There were a couple of times where it seemed that the team was not fully communicating with each other. For example, the appraiser identified some things that needed to be fixed, but our realtor only received page one of two pages, which caused some last minute scrambling to re-inspect and finish those repairs. Another was employment verification; it was not clear initially what was being requested, and when underwriting finally made clear what was needed it was a few days before closing. Again, loved the process and the team, but I would improve internal team communication to ensure each person knows what needs to be requested from the client.Will recommend and use VU again if offered the chance.Kyle was awesome by the way!
From beginning to end the process was seamless. Very easy to work with and get in contact when needed. They have perfected the loan process when one has to work from a distance.
I wish that I had known about Veterans United earlier. Better late than never .
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The team I worked with was amazing and made it a very quick, easy process.
I am beyond satisfied with the team that guided me through the home buying process. A huge thank you to Carrie Freeman and team!! This extends to My Real estate agent Vernon Walts. Thanks team!!!
I can’t say enough about the Veterans United team! They took us through finding our forever home to closing in less than six weeks. The VU team of professionals took care of everything, they made the process so simple and stress free, I even signed nearly all my documentation online. Two weeks out from closing we asked if they could move the date up so we could move in on Veterans Day and they made it happen. This Veterans Day is even more special for me and my family because of them. Thank you for everything team VU! I would highly recommend Veterans United to any Veteran looking to buy a home.
