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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

443,914

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
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5 out of 5 Stars
Would Recommend

You guys ROCK you made it so easy and best of all no stress. Thank You.

headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend

This is my second time with Veterans United and I cannot speak highly enough about the level of service and care provided both times. Will definitely use them for any future VA loan purchases.

headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars
Would Recommend

Very easy to deal with and always there to help when I needed help.

headshot image of Mary Dischert

Loan Officer: Mary Dischert

NMLS# 1974450

5 out of 5 Stars
Would Recommend
headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

5 out of 5 Stars
Would Recommend

I have now worked with Heidi on 3 deals, and everyone has been exceptional.

headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend
Photo submission from Mark H.

Terry and his team are the best at what they do. Customer Satisfaction is their goal. If any issues arise, they are on it immediately.Terry and his team really treat you like family! Keep helping Veterans realize their dreams!

headshot image of Terry Roberts

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend
headshot image of Satey Yates

Loan Officer: Satey Yates

NMLS# 1920315

5 out of 5 Stars
Would Recommend

Closed in record time… flawless execution. Job well done to all crew members that had part in housing purchase.

headshot image of Jerry Landrey

Loan Officer: Jerry Landrey

NMLS# 1107028

0.5 out of 5 Stars

Avoid at all costs. We encountered not only a fundamental misunderstanding of utilizing a second VA, but had to go through underwriting twice and experienced a multiple week delay while moving cross country for a PCS.

Response from Veterans United

Hi Maxwell,
I’m really sorry to hear how stressful this process was for you, especially while navigating a PCS move. Having to go through underwriting more than once and experiencing delays would be incredibly frustrating, and I regret that the experience left you feeling this way about Veterans United.

Please don’t hesitate to reach out if you’d like us to walk through this together. You can connect with my team at 1-800-212-5200 or ClientAdvocate@vu.com.

5 out of 5 Stars
Would Recommend

I have used Veterans United 3 times in Oklahoma and Matthew Czerwonka was the lead on all 3. Matthew is the best and stays on top of everything. He is professional yet very friendly and I consider him a friend. His team always do a great job as well. The most recent house (September 2025) I bought using Veterans United was estimated 45 days to close, on Veterans United side they were ready to close a week early but the sellers were not ready so we closed on the original date. I would highly recommend Veterans United and Matthew Czerwonka.

headshot image of Matthew Czerwonka

Loan Officer: Matthew Czerwonka

NMLS# 1073284

4 out of 5 Stars
Would Recommend
headshot image of Jared Wilmes

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
Would Recommend

A simple call got the ball rolling, and got my family into our home. It was great working with Joseph, Alyssa and the Veterans United team. I believe they made the process easier and took the stress away for my wife and I by keeping us updated and answering questions. Without a doubt, I would recommend Veterans United.

headshot image of Joseph Sepulveda

Production Manager: Joseph Sepulveda

NMLS# 1835955

5 out of 5 Stars
Would Recommend
headshot image of Craig Anderson

Loan Officer: Craig Anderson

NMLS# 1464195

5 out of 5 Stars
Would Recommend

Josh and his team were ready to move mountains just for us to have a smooth closing date!

headshot image of Joshua Salicco

Loan Officer: Joshua Salicco

NMLS# 1048961

5 out of 5 Stars
Would Recommend

I will definitely recommend Veterans United and will use them again hopefully in the future.

headshot image of Ginny Young

Loan Officer: Ginny Young

NMLS# 187898

5 out of 5 Stars
Would Recommend
Photo submission from Jeffrey M.

Veterans United team was great to work with. It made for a smooth loan process. They kept me informed along the way with the online process. Now thanks to their hard work and dealing with the COVID virus I’m truly a Proud Veteran Homeowner!

headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
Would Recommend

Veterans United was extremely responsive to our needs and helped us get into a new home in a timely manner. I would highly recommend. Lisa Shrum was also there to help out whenever needed.

headshot image of Ian Reed

Loan Officer: Ian Reed

NMLS# 1289062

4.5 out of 5 Stars
Would Recommend
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend
headshot image of Douglas Lippmann

Loan Officer: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars
Would Recommend

United Veterans, especially Joe's team are the best people I have ever worked with.

headshot image of Joe Koetting

Loan Officer: Joe Koetting

NMLS# 2150681

5 out of 5 Stars
Would Recommend

Veterans United was absolutely amazing to work with. From start to finish, they made the entire process smooth and stress-free. You can truly trust the process—they genuinely care about veterans and their families. I felt supported every step of the way and knew I was in good hands. Highly recommend!

headshot image of Lance Hopper

Loan Officer: Lance Hopper

NMLS# 1469035

5 out of 5 Stars
Would Recommend
headshot image of Ryan Davis

Loan Officer: Ryan Davis

NMLS# 1964656

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5 out of 5 Stars
Would Recommend
headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
Would Recommend
headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
Would Recommend
headshot image of Meghan Blaine

Loan Officer: Meghan Blaine

NMLS# 1526519

4.5 out of 5 Stars
Would Recommend
Photo submission from Rayfield M.

If you decide to go with Veterans United, please be patient with your team. This process is a long one and can get overwhelming. My VU team was always just a phone call away. Jessica and Harley walked me through my first home buying process, step by step.

headshot image of Jessica Fitzgerald

Loan Officer: Jessica Fitzgerald

NMLS# 1406881

5 out of 5 Stars
Would Recommend

I think the whole team worked very hard to get me the loan especially to meet my closing date thank you

headshot image of Stephen Coloni

Loan Officer: Stephen Coloni

NMLS# 2104813

5 out of 5 Stars
Would Recommend

Everyone I interacted with at Veterans United truly does care about you. If you are a veteran, you definitely need to go with Veterans United. I can only hope you have the same loan team as I did.

headshot image of Heidi Moen

Loan Officer: Heidi Moen

NMLS# 2325896

1.5 out of 5 Stars

I wasn’t impressed the round.. during the process. Last minute there was an issue with closing. Totally different experience from the first times I used this company.

Response from Veterans United

Hi Nicholas,
Thank you for trusting us again with your home loan. I’m really sorry to hear this experience didn’t measure up to the first one you had with Veterans United. I know how stressful last-minute closing issues can feel, and I regret that this left you less impressed this time around.

Our team would appreciate the opportunity to listen if you’d like to reach out. You can contact us at 1-800-212-5200 or ClientAdvocate@vu.com.

5 out of 5 Stars
Would Recommend
headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

More Reviews

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