Don’t pick anyone else but this team. The Perfect team to achieve your goals. Andy and his team are absolutely amazing. Answered my questions with so much detail and helped me through the process making it super easy to understand. I would recommend them to anyone I possibly can to receive perfect service
Everyone very professional and curious. I'm very pleased with everyone l worked with during the course this journey. Any questions or concerns l has were addressed promptly and to my satisfaction. The entire team was just fantastic. I would highly recommend VA HOME LOANS to any veteran who is considering buying a home
Patience is a big deal, simple answers where given and if they didn't know they said it and got the right person with the answer.
Thank you Veterans United, for the easy process of obtaining a home loan, and also thank you to our Loan Agent, John Sullivan, and his team. I wasn't sure if the picture that my wife uploaded went through so we are posting another one. Thanks again Veterans United, I dont think we could have gotten much paperwork completed even during covid, without you. Marcus and Linda Wofford.
We had some ups and downs throughout the process. Some on my end. I’m just thankful that they kept working on things to make everything come together.
I am not a fan of you immediately selling my loan. I will be telling people to find a company that actually wants them to be their costumer. You do not fully communicate as you should.. I should have went with USAA...
Response from Veterans United
Hey Jesse,
I can understand why it was disappointing to see your loan transferred so soon after closing. I know it can feel like you’re being handed off, but please know you’re still very much part of the Veterans United family. Loan transfers are a normal part of how mortgage servicing works, but that doesn’t change how much we value you and your experience with us.
I’m sorry if our communication during that process left you feeling unheard. That’s not the experience we want for any of our borrowers. I’d really like my advocates to have the chance to look into what happened and see if there’s anything we can do to make things right. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Our team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and we’ll get back to you as soon as possible if you reach out after hours.
Great people too have working for you
Veterans United made a process that I have always been apprehensive of an easy, painless, and ultimately rewarding experience.My Loan Specialist, Rob Hegstrom, was an absolute rockstar from start to finish. As a first time homebuyer I had plenty of questions. Rob took the time to explain the entire process to me and continued to keep me informed of any progress throughout the loan lifecycle.Veterans United also provided me with a realtor referral, Jason Todd. Jason Todd and his team were fantastic. I enjoyed working with them so much, I am referring my parents over to him to find their new home.In addition to all of the above, Veterans United provided a loan concierge of sorts that would frequently check in on me to make sure everything was moving along smoothly. They even provided me with links to all my utilities and services at the new house that I could choose from.Awesome experience.
Helped with every question I had no matter how many questions there were. Worked with me diligently for months from beginning to the end.
Answer all my crazy questions and concerns.
