The entire VU team was great to work with. Paige I think deserve the MVP seat here for her hard work and great communication through email.
I started looking for a veterans loan company on a Saturday night and before I could get finished my phone rang and it was Veterans United. After answering some questions then by Monday afternoon early my loan was approved, Josh did a great job dealing with me and answering questions and keeping me on the right path. All in all, I would recommend Veterans United to any veteran.
The entire team provided excellent support and assistance throughout this home buying process. I thought it would be challenging as this was my first home purchase and buying while overseas. However, I received an overwhelming amount of friendly and courteous support from everyone that made this extremely easy! Please extend my deepest thanks to Molly, Tiffany, Anthony, Sam and everyone else that ensured my family has a home upon my return from overseas!
Veterans United was so helpful every step of the way. They gave you the feeling that even though you weren’t the sole customer they were going to put every effort to make you feel like you were their number one priority. My real estate agent said “I’ve never worked with Veterans United before, but that was the smoothest VA loan process I have ever seen.”
This company was a pleasure to work with and it was done very quickly!! For all the stuff going on especially the Covid-19 stuff. The process was very smooth.
Everybody did a great job. Made things easy . Thank you
Alea is amazing and is on top of her game!
My experience with Veterans United was excellent. I had made several changes along the way but they were very understanding and supportive.
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
Even with all the hiccups they made it work and now we have the house that we think fits all of our needs perfectly.
Overall our experience went well. We had a lot of questions and never felt they were annoyed, they answered all of our questions. I'm sure there is a reason but we did become a little frustrated when they would ask for paperwork that we submitted over and over, but that is the only negative we had but like I said, I'm sure it was only routine
Everyone is very nice. Thank you all
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We where kept up to date on all steps of the process of buying and refinancing or home. I website makes it easy to review your paperwork and sign documents.
Easy process. Great experience. Kelly was very professional and knowledgeable. She was responsive when needed and made the process easy. I appreciate her attention and detail. I highly recommend her to anyone when looking to purchase a home.
