My experience buying a home was a little different, since I was gone on my honeymoon for 2 weeks right in the middle of the process, and I didn't have a real estate agent since I was buying the home I was currently renting and occupied. The Veterans United team I had did their best to work with me and my schedule, and answered all questions I had as a first time home buyer. Since I didn't have a realtor and did everything directly with them, I am very grateful that they were all very friendly and nice to work with, and very patient with me. The only critique is that it seemed they didn't always communicate thoroughly between each other, and I would end up retelling the same information or dealing with something more than once because they were unaware of the information, or that it had already been addressed. Overall, it was a great experience and I would definitely recommend Veterans United to anyone who was looking to buy a home using the VA Home Loan!
Laura and Blair were also very helpful as we closed answering all of my phone calls with a friendly demeanor as I stressed about the process they kept me calm
Great experience with the whole team. Literally stayed with us during the entire process.
Can’t say enough good things and hope to work with the VU in the future
This was my first home buying experience. It was made as painless as possible and we closed on time with very little issues. Overall I couldn’t be happier with how everything went and definitely will be reaching out when I’m looking to buy my next house at my next duty station.
The only issue I had with the process was the fact that I was talking to so many people. I wasn’t sure who to write when I had questions. I also didn’t like that I would be told my closing costs would be for sure at a certain price then came in a couple thousand above that. Otherwise it was great when I did talk to people they were friendly and informative. Would completely recommend.
I would recommend using Veterans United to all my collogues and veteran friends.
Veterans United were full of friendly people and the website made it so easy and fast. I put in an offer and within a month I was moving into my very first and own home. I can’t express enough how amazing it was to work with them.
Work with team on what can be disclosed and what can not be disclosed to certain clients. I was a little disappointed in some things that were shared with the seller’s agent by accident. This costed some leverage in my purchase. I would imagine this has been resolved. I hope anyways.
I Sontag think the question is what can I say about VU? I think it’s what can’t you say about VU? You can’t say they don’t take care of you. You can’t say they don’t like us veterans. You can’t say that it’s not personal to them and you can’t say you can’t get a hold of anyone on the weekends when they’re on vacation. Because if you did, you’d be lying. I’ve been through many mortgage companies and by far VU(Luke and Co.) have always been there for me. Always. Thank you guys. Much much appreciation.
The entire team I worked with at Veterans United was exceptional. There’s no way things could’ve been better.
All I can say, choosing Veterans United was one of the best decisions we made buying our first home. Awesome experience with great people.
From start to finish the team at Veterans United worked with me and my wife and made this a smooth process.
The service was excellent, I was very impressed with Veterans United and I highly recommend them to all veterans who are going to purchase a home.
Thank you for the work you did to get me into my new home.
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I want to thank the entire Veterans United team for treating me like family in the professional handling of my VA loan.
Hands down the best home buying experience I’ve ever had, all thanks to Dustin and his team.
After we signed the closing documents and paid the closing cost a new closing disclosure was published and sent out with closing cost $1,000 than what we agreed to at closing. Completely unprofessional and annoying. May not have been and issue for her but maybe someone in her team messed up. Regardless I was baffled that this would happen.
Response from Veterans United
Hello Joseph, we appreciate your feedback on this matter. Discussing the details around your final closing figures, prior to closing, is part of our commitment to deliver outstanding service. While we do not directly control the majority of these costs like taxes and insurance, we do appreciate your calling attention to this aspect and we value your feedback. Our Client Advocate team will work hard to ensure our teams learn from this opportunity to improve our service.
