the real estate agent was ok. we can tell however, that there was a language barrier. Didn't feel like English was her first language . Was not impressed with her method of finding a house for us. We asked for no HOA and all the listings she gave us was HOA. Felt like she was just plugging into a software that spits out houses instead of doing deeper dives into them that fits our requested needs. We ended up just using zillow to find our house.
Everything went off very well there were a few hiccups been none that stopped the process from continuing. My thanks to all.
Despite the hitches we hit with the loan system itself the team assigned to me did the best they could.
More research into services like ISP, cable TV, Fiber Optic service, really needs to have some more research before stating what is available. Chas told me that there were only 2 or 3 choices. My own research found about a dozen!!
Great experience overall! Excellent communication, keeping me a step ahead to close ahead of projected schedule.My only suggestion would be to allow any fees required to be added to the loan. That would make the process easier and less out of pocket for the veteran.
Please work with borrowers. We are definitely depend on you guys to provide/request documentation before deadline of home closing! This my first time home purchased and to be honest I had the worst experience so far! I would start this or with lender if I knew this stressful process
Response from Veterans United
Hey Birhanue,
I’m sorry to see your experience was a stressful one and want you to know we’re here for you. One of our Client Advocate team members has attempted to give you a call and left a message with their callback information. We’re here to listen and gather any additional feedback you have. We hope to speak with you soon and help mend some of the trust we lost here.
We wish you the very best in your new home. Thank you for letting us serve you all the same.
Sincerely,
Kendra, Client Relations
This was a messed up situation due to the seller's obstacles and not being able for my realtor to speak directly to the seller's realtor. She was always dealing with assistants. But other than that, all other requirements were met quickly and efficiently. Thanks for the great job on getting this loan through on time despite set backs.
I love veterans United and staff they make home buying simple and easy. This is my second home I have purchased using veterans United can’t wait to use them again soon
Great service from everyone. I really appreciate it.
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I have been working with Veterans United for some time, looking at houses in mulitple states. Josh and his team was very patient and helpful. The process was very streamline and went very smooth.
The service our VU Team provided us is hard to define, but words such as phenomenal, uncommon, extraordinary, unprecedented, rare all come to mind. We absolutely could not recommend VU enough. As a Veteran you deserve the absolute best service humanly possible. If you get your home-loan through another company you have done yourself an enormous injustice. Make the call, you will not regret it!
Kaleb and I loved working with Alex, Brian, and Mirza. They were all so professional and honest all the time. We had everything delivered to us via phone call, text, and email at all times and appreciated the constant communication. Our closing was super fast, within 6 hours! We cannot be more thankful and grateful for the services this team provided for us.
