Outstanding customer service! My only complaint is that we bought the house in February which meant the roof was covered with snow. Therefore, the home inspection report did not mention the roof, which we later discovered had several issues with broken/missing tiles and improperly patched areas. So be certain you get a complete inspection before finalizing your purchase.
My loan team was awesome. They guided me every step of the way to my forever home.
Get a better appraiser. Guy doesn’t know what he’s even looking at. And I’m talking even on the VA side. Love the house but definitely not worth what I paid. The sellers just did a quick flip and left lots of stuff unfinished or just truthfully fucked it up. So very disappointed in the appraisal since it’s simple little things you walk through the house and can just say that’s wrong and that’s not right. So not only do I have to pay what I paid I also have to do fix everything that they messed up, and the appraisal basically told them they didn’t have to fix anything. Which is just plain wrong because I guarantee if it was his house he was buying he would have wrote it all down. Just plain laziness. But overall yall were great. Appraiser needs to be fired on the spot.
Shout outs to our whole team from the realtor Megan from century 21. Kevin McMillen our loan officer. (Second time we had him).
Chad Anderson from united veterans. Chad made sure we had all our paperwork in order
With these three on our team we were well informed throughout this whole process
Veterans United is absolutely the best to assist with your loan. Nice to know there’s good people still around.
Veterans United is the way to go if you want to make the VA loan process smooth. VA loans kinda get a bad reputation with sellers and agents for being a bit more troublesome with all the paperwork and stricter appraisals etc. During the process, the team communicated well with all the parties involved and worked hard to get us closed in a timely manner. As someone who works in tech, I also really enjoyed the user experience with the app that keeps you up to date with what is going on and makes submitting and signing required documentation efficient and fast. Having an in-house insurance broker also really helps with getting the right coverage lined up quickly and sent over to the loan team.
I have no complaints! Everyone on this team deserves a raise or a promotion!
This mortgage company really works hard to make sure the vet is well taken care of. I am so proud and impressed on the one on one service they provided to me and my loan officer Reese Bader was excellent when it came to that he never let me down and he Always found the way to ensure things got done in my favor. Jeff Beatley was very helpful and working as a team with Reese.
If your a veteran and looking to buy a home give VA Home Loans a go. These guys did for me, now I'm in my own home..
This team made my home buying experience so stress free. Everything was laid out and they helped me stay on top of everything. I greatly appreciate all their help!
Ready to see for yourself?
Experience first-hand why 316,152 homeowners give us a perfect score!
We enjoy the whole group that we worked.
Thank you all, so kind and so helpful.
Could have done it without my Team!
Team Kait & Team Katie
Denise basically stated due to being short staffed she was not able to get back to us
Response from Veterans United
Hey Curtis,
I'm really sorry to hear that you felt like we didn’t stay in touch as much as we should have. I completely understand how frustrating it can be when communication isn’t as timely as expected, especially during such an important process like buying a home. We aim to provide consistent updates, and it sounds like we dropped the ball here.
We'd love to dig into what happened and make sure you get the help and attention you need moving forward. Please reach out to us at 1-800-212-5200 or shoot us an email at ClientAdvocate@vu.com. We're here from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’d be happy to talk through everything.
Just thank you. Been a long road to get to this point.
