Team was very responsive and knowledgeable. Always listened and helped with our needs.
Veterans United Mortgage made the process easy! My mother, the widow of a retired lifelong Navy veteran, knew immediately that she wanted to use Veterans United Mortgage when the ad came up online the real estate site! Hands down, she didn’t even think twice that they would be right for her and give her the value and treatment offered to vets. Matt and his team did just that, and went above! They made the process easy and worth the time as they were the best value in home buying! They worked well outside of the company, too! They made contact with my attorney’s office, home owners insurance agency, and my real estate agents. I can appreciate the open communication between parties!
I didn't have a clue what I was doing when I applied for pre-approval. I am glad I went with Veteran's United because they were a guiding hand to help me through the entire home buying process.
All has been said! Lastly, there were around ten closing statements, and every time I signed one, the monthly payment and closing costs kept going up without full clarification as to why. That would be helpful in the future with your customers!
I was intimidated by the home buying process but Veteransunited really put those fears to rest. What an incredible team that really takes care of their clients. They made it so easy for me and I am grateful for their help and professionalism. I would recommend them to any Veteran looking to buy a home.
I would love to put a ten on everything but my loan got sold to the worst company on the face of the earth. Thanks guys. Now I knew I would get a new company for my mortgage but it Would have been nice to get sold to penny mac or another more reputable company, not whatever this new horrible NewRez services is. Can’t believe this shit.
Response from Veterans United
Hi Michael,
Thank you for sharing your feedback. I’m really sorry to hear you’re unhappy with the servicing company your loan was transferred to. I completely understand how frustrating this can feel, especially when you’ve put so much trust in us throughout your homebuying journey.
While we don’t have control over which servicing company your loan is transferred to, we still want to help however we can. Please don’t hesitate to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. My special servicing advocate team would be happy to talk with you about your concerns or help point you in the right direction.
We’re so grateful you chose Veterans United to help with your home loan, and I truly regret that this part of the process has left you disappointed. Your feedback is important to us, and we appreciate you taking the time to let us know how you feel.
This team is one of the best by far. With the personalized service, work ethic, and tireless hours making it a smooth process. This VU team should rest assured that they are appreciated and outshine all other real estate/home loan services in the area. Their confidence in their profession, flexibility, and character speaks volumes of the organization. I would recommend them to anyone looking for the best quality and commitment during the home buying experience.
Wonderful people to work with. They kept us informed all the way. I had to have surgery during this time and they still made it work for us so we could get the home that we wanted.
Great customer service experience from beginning to end. The entire process was awesome.
Overall was a great experience as a first time home buyer. We were able to get a great interest rate and it was a pleasure working with Laura and Alyson.
See#2 above. Thanks for the help.
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Buying a house can be very stressful and difficult, working with Veterans United made it as easy and as stres-free as it can be. The communication was always very fast and proffesional. I could not recommend them enough.
It was amazing working with veterans united. For a first time home buyer, they made the process simple and were so helpful throughout. 10/10 would recommend to work with them.
My parents couldn’t never afford to own a house and here I am in my living room. My living room! Growing up in apartments and moving every few year and now I have a house. Stable house that I own. Words can’t describe how good this feel. The team have been awesome and even with the Covid crisis going on they didn’t miss a beat. I want to thank the team that pushed this through so we could close before it cost us more.
I just echo everything said above. Ta'Tianna and April were outstanding. I couldn't ask for a better team!
MY 2024 year WAS ONE OF SADNESS AND JOY. THE VA GAVE ME HOPE AND PURPOSE BY PUTTING MY LIFE AT PEACE WHEN MY HUSBAND PASSED AWAY OCTOBER 2023.
WITHOUT VETERANS UNITED AND THEIR PREQUALIFICATION MORTGAGE LOAN SERVICE
MY HUSBANDS LEGACY WOULD NOT HAVE BEEN POSSIBLE. HIS MILITARY SERVICE PROVIDED US WITH NUMEROUS BENEFITS AND VETERANS UNITED WAS RIGHT THERE FOR US!!!IM ALWAYS ASKING WIDOWS NOW IF THEIR HUSBANDS WERE VETERANS AND ON DISABILITY WHEN THEY PASSED.
I’LL be the FIRST TO REFER THEM TO YOU!!’
Huge SHOUTOUT❤️🥰❤️
