Everyone on the team that helped me was super helpful and knowledgeable. However, the only issue I ran into could have been avoided. I had 2 weeks before I hit my 6 years in service. I was told to send my updated point summary as soon as posted. The problem was is that no one told me it can take 40 days before that system updates. so at the very last minute they gave me a second option to complete. This could have been done while I was waiting those 2 weeks and avoided the high stress that didn't get resolved until the day before closing.
I had a great experience with my team
They got the job done and execute the task
I will use veteran united in the future for investment projects
Thank you again
A couple words come to mind when I think of the experience we had with Veterans United and specifically with our loan officer, Mason Fast. Thoroughness and professionalism. From the first time I contacted him and throughout the entire loan process ending with our closing, Mason was always available to answer any questions we had. His answers ultimately resolved our questions/concerns. Mason made the purchase of our condo seem quite easy and, in the end, successful. I would definitely work with him again if needed.
Heidi and the team were absolutely great! Whenever I had questions, they were prompt to provide the information I needed. They made the homebuying experience less stressful!
Nick made me feel so safe going through this process. I have trust issues and I can be pretty pessimistic about things, but Nick was wonderful in explaining everything to me, giving me updates on the process at every stage. He really listened to my concerns and focused on allaying them. He was also very proactive preemptive, bringing up questions that I had but hadn’t been able to formulate and verbalize yet. He was kind and approachable without being the overly enthusiastic, over bearing “salesman” type. I could let my guard down.
It was a great experience working with Veterans United. They made it a very easy process. Ashley S. went above and beyond!
The team and TYLER was on top of everything that needed to be done and when we were worried about a issue they asured us that all was good. Excellent job and was a great experience and will be recommending this team to everyone.
The team was excellent and made the whole process very smooth. I always knew what I needed and what the next steps were.
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Great. Easiest buying experience I’ve ever had.
They went above and beyond any of our expectations!!!! Anytime we needed any further information they did not hesitate to get us every detail. Extremely prompt at responding and during the entire process they kept in contact and kept us in the loop. Thank you for everything Veteran United!!!
I won't work with anyone else.
First time buying a home, didnt know anything going in. Kevin and the team checked in regularly, kept me updated on the next steps and were always available to answer questions. the process was smooth and took alot of the stress of me.
Fantastic work, always available for questions or help during the loan process and even after closing and beyond. Second loan thorough Jacob halls team and as always a happy customer.
The team was on top of everything for me and made the process that much smoother, happy to work with them all again in the future!
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Mallory‘s compassion and drive for taking care of her clients is a true gift. Mallory not only cares about her clients getting into the home that they desire, but who is on their team and taking care of them!
The overall service was exceptional, providing a comprehensive and attentive experience from start to finish. Patrick and all the staff demonstrated remarkable professionalism and diligence, promptly resolving any questions or concerns I had. I've never received such outstanding service before; the transition was easy . I am truly satisfied with the experience and grateful for the support. God bless you all.
Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.
One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.
On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.
Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.
VU was an amazing experience for our first-time home buy. I was continually impressed with how much thought and effort they've clearly put into crafting the experience: they covered all bases. I felt highly valued as a person. Dean Crippen was our awesome loan officer. He and his associate Sean Allen (equally awesome) were both energized to get the win for us. Dean and Sean were diligent about keeping the process on track and moving forward quickly, keeping all parties connected in. We started the process on May 22 and closed on the house, keys in hand, on June 24. That's speed! They were highly communicative and knowledgeable. I couldn't ask for a better experience. My family and I are so happy with our new home.
Tonya Dawson and Jimmi Kriz along with everyone else were great. They addressed all my concerns and answered all my questions, but which I had many, in a timely professional manner that I could understand. Tonya and Jimmi were very patient with me and I can assure you I was not the easiest customer they've had. Really appreciate everything they've done and would definitely recommend them.
