Skip to Content

Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
473,635 reviews
679 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
4.9 out of 5 Trustpilot logo
4.8 out of 5 Zillow logo
4.9 out of 5 Lending Tree logo
Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 473,635 unfiltered reviews

Starting on Page 27 of 15,788. Return to Page 1

5 out of 5 Stars
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
headshot image of Logan Smith

Loan Officer: Logan Smith

NMLS# 2154219

5 out of 5 Stars
headshot image of Heidi Bailey-Houston

Loan Officer Team Lead: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

1.5 out of 5 Stars

I was surprised at the disorganization we encountered with Veterans United during this home buying process. Our first home purchase was pretty painless, but this one was consistently plagued with things not being completed in a timely manner.

Response from Veterans United

Hi Matthew,
I’m sorry to hear this homebuying experience didn’t live up to the positive experience you had with us the first time around. I can understand how frustrating it must have been to encounter repeated delays and feel like things weren’t being completed when you expected them to be.

I’d appreciate the opportunity to learn more about what happened and make sure your concerns are heard. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
Photo submission from Billy R.

Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.

headshot image of Jessie Bailey

Loan Officer: Jessie Bailey

NMLS# 2122253

5 out of 5 Stars
headshot image of Levi Lenon

Loan Officer: Levi Lenon

NMLS# 1151148

5 out of 5 Stars

Jeremy Arnold & Paige Thompson provided exceptional service to an aging military veteran who had not purchased an older home with his VA entailment in over twenty years. Patient, responsive, professional & empathized with many loan issues. What they provide is not as easy to find in today’s home buying market.

headshot image of Jeremy Arnold

Loan Officer Team Lead: Jeremy Arnold

NMLS# 2110708

5 out of 5 Stars

This was the second home I bought with Veterans United and, again, went through without a hitch! The portal is great to keep track of everything and the team is always knowledgeable and quick to respond!

headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars

excellent experience.

headshot image of Kellen Nowack

Loan Officer: Kellen Nowack

NMLS# 2426251

Ready to see for yourself?

Experience first-hand why 378,036 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars
headshot image of Brittney Yount

Loan Officer: Brittney Yount

NMLS# 1140314

4 out of 5 Stars

I had an outstanding experience working with Jason Hughes and the team at Veterans United during the purchase of my new home. From beginning to end, Jason was professional, knowledgeable, responsive, and genuinely committed to making the homebuying process as smooth as possible.He took the time to explain each step of the VA loan process, answered my questions, kept me informed throughout the entire journey, and made sure I always understood what was happening next. Buying a home can be stressful, but having a loan officer who communicates well and stays on top of everything makes a huge difference.

headshot image of Joshua Hughes

Loan Officer: Joshua Hughes

NMLS# 2633802

5 out of 5 Stars
headshot image of Dan Davis

Loan Officer Team Lead: Dan Davis

NMLS# 59622

5 out of 5 Stars
headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars

We are happy, but for my wife it was a process working third shift but she communicated when she could even at odd hours and veterans United worked with her and the hours she worked. She done most all of it where my hands are so cripple with Rheumatoid Arthritis. We are thankful for Chris and Patrick, and the rest of our team we had to go through the home buying process. We both found the home we wanted and Veterans United helped us make it happen! Thank you everyone, We recommend Veterans United to any veteran and or their family to reach out to them if they are looking g to buy a home.

headshot image of Christopher Holdman

Loan Officer: Christopher Holdman

NMLS# 369923

5 out of 5 Stars
Photo submission from Jodeen B.

Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.

headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

5 out of 5 Stars
headshot image of Seth Wilmes

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars

The team was simply outstanding it’s like we got our own personal band rockstars. Awesome work from everyone involved in making our dream a reality.

headshot image of Steven Staszcuk

Loan Officer: Steven Staszcuk

NMLS# 42811

4.5 out of 5 Stars
headshot image of Gage Purcell

Loan Officer: Gage Purcell

NMLS# 2674649

5 out of 5 Stars

Kurt was amazing and when I was frustrated he talked me through the situation. They made everything happen quickly and it was a great experience!

headshot image of Kurt Rinehart

Loan Officer: Kurt Rinehart

NMLS# 2767882

5 out of 5 Stars

This is my first time using veterans united and I would 100% use again. Eveyone was very nice and knowledgeable.

headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

2 out of 5 Stars

I would not recommend because the things VU does for returning customers is very lack luster. Almost all competitors offered more $ and lower interest. After all the homes we have purchased, it was very disappointing to get less and less back as a returning customer.

Response from Veterans United

Hi John,
After trusting Veterans United with multiple home purchases, I can understand why this experience was especially disappointing. I’m sorry you were left feeling that your continued business wasn’t valued, particularly when you felt other lenders were offering more competitive options.

I appreciate you sharing this feedback, and I’d like the opportunity to learn more about your experience and concerns. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.

The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Jay Christman

Loan Officer Team Lead: Jay Christman

NMLS# 1812715

5 out of 5 Stars

Never an unanswered question. Help above and beyond anything you could have expected.

headshot image of Tyson Smith

Loan Officer: Tyson Smith

NMLS# 2341988

5 out of 5 Stars
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars

David Kohnle was awesome, helpful any time I needed anything at all!

headshot image of David Kohnle

Loan Officer: David Kohnle

NMLS# 167765

5 out of 5 Stars
Photo submission from Tsimnuj T.

First home purchase!!!

headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars

Great experience!!!

headshot image of Randy Groner

Loan Officer: Randy Groner

NMLS# 2007722

5 out of 5 Stars

Everyone did a great job. It was divicult, but we made it. Special thanks to Tim. He did a super job.

headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars

They were great

headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars

Thank you to Aaron Guinn, Alicia Hart, Kathleen Spotts and everyone on the team. My experience with purchasing a house thru the VA was effortless . Couldn't have done it without them 👏 ❤️

headshot image of Aaron Guinn

Loan Officer: Aaron Guinn

NMLS# 2079487

Show Relevant Reviews

See more from Veterans like you

Filters by state
Filters by branch of service
Filters by type of loan

Back to Top

Enter to win $75,000 toward your new home! No purchase necessary; see official rules for details.