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Veterans United Reviews

Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
477,632 reviews
815 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 477,632 unfiltered reviews

Starting on Page 27 of 15,922. Return to Page 1

5 out of 5 Stars
headshot image of Jason Bals

Loan Officer Team Lead: Jason Bals

NMLS# 1599125

5 out of 5 Stars
headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars

⭐⭐⭐⭐⭐More Than a Home Loan — They Helped Me Build a FutureThere are some experiences in life that you never forget, and my journey to becoming a homeowner is definitely one of them.Buying a home is not just about signing papers, getting approved for a loan, or receiving the keys. For me, it represented hard work, sacrifice, perseverance, and finally having a place I could call home. And I can honestly say that having Veterans United beside me made that journey something I will always remember.From the very beginning, Emily H. was the first person I had the opportunity to work with. She helped me feel like I wasn’t walking into this process alone. That first interaction meant more than she probably realized because it gave me confidence that I had a team in my corner.Then came Shawn, my Loan Officer, who was absolutely incredible. Shawn wasn’t just someone handling my loan — he was someone who took the time to explain things, answer my questions, work through challenges, and keep me moving forward when the process became overwhelming. His patience, knowledge, and dedication meant a lot to me.I also want to give a special THANK YOU to Jaclyn, my Loan Coordinator. She was phenomenal. There were so many documents, requirements, questions, and moving pieces throughout this process, and Jaclyn helped keep everything organized and on track. She was there when I needed answers and helped make a complicated process feel manageable.And Cassie T., my Home Coordinator, deserves recognition as well. Her support and communication were another important part of getting me to the finish line.There were several other members of the Veterans United family who helped me throughout this journey whose names I unfortunately can’t remember, but I want every one of them to know something:You mattered. Your work mattered. And you were part of helping change someone’s life.There were moments when this process felt stressful. There were times when I had questions, concerns, paperwork, conditions, and obstacles that made me wonder how everything was going to come together.But somehow, every time, there was someone on the Veterans United team willing to help me find the next step.That’s what I’ll remember most.I never felt like I was just another loan number.I felt like a person.I felt like my team genuinely cared about getting me to the finish line.And then came the moment that made everything worth it — getting the keys to my home. 🏡That moment carried a lot of emotion because I knew what it took to get there. The late nights. The hard work. The uncertainty. The paperwork. The waiting. The questions. The sacrifices.And then suddenly, I was standing there knowing:“This is mine. I did it.”Veterans United didn’t just help me obtain a mortgage.They helped me reach a milestone that will impact my life and my family’s future for years to come.To Emily, Shawn, Jaclyn, Cassie, and everyone else at Veterans United who played a part in my journey:From the bottom of my heart, THANK YOU. 🇺🇸You may work with hundreds or thousands of veterans and homebuyers, but please know that for the person on the other side of that phone call, email, or document, this isn’t just another transaction.It’s their life.
It’s their family.
It’s their future.
It’s their dream.You helped make my dream of homeownership a reality, and I will always be grateful for that.Veterans United — thank you for helping me turn a dream into an address I can finally call HOME. 🇺🇸🏡❤️Five stars doesn’t come close to expressing how grateful I am.

headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars

Couldn't have been a better experience. The entire team really stepped up and went above and beyond when needed.

headshot image of Charles Dittbrenner

Loan Officer : Charles Dittbrenner

NMLS# 2120950

5 out of 5 Stars
headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

5 out of 5 Stars
Photo submission from Dennis M.

IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
headshot image of Jon Ouk

Loan Officer: Jon Ouk

NMLS# 1723683

5 out of 5 Stars
headshot image of Nick Intrieri

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
headshot image of Matt Torres

Loan Officer: Matt Torres

NMLS# 1094594

5 out of 5 Stars

It was easy to understand what documents to obtain. The to do portal was a fantastic way to keep us moving forward and the entire process was super fast from beginning to closing.
Thank you so much!

headshot image of Jake Force

Loan Officer Team Lead: Jake Force

NMLS# 1040763

5 out of 5 Stars
headshot image of Thomas Champion

Loan Officer Team Lead: Thomas Champion

NMLS# 1102159

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4 out of 5 Stars

It went good a few bumps in the road but not too bad

headshot image of Stacy Sumpter

Loan Officer: Stacy Sumpter

NMLS# 865042

5 out of 5 Stars

Maggie and team were very pleasant to work with!

headshot image of Maggie Schuh

Loan Officer: Maggie Schuh

NMLS# 1873211

5 out of 5 Stars

Dane is fantastic! Explained everything and was always available! The best

headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars
headshot image of Tyler Stump

Loan Officer: Tyler Stump

NMLS# 2734910

5 out of 5 Stars
headshot image of Darin Jobe

Loan Officer: Darin Jobe

NMLS# 1245880

5 out of 5 Stars
Photo submission from Dylan B.

The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.

headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

4 out of 5 Stars
headshot image of Rick Bridgman

Loan Officer Team Lead: Rick Bridgman

NMLS# 98981

5 out of 5 Stars

Emmy and everyone else i spoke to were quick efficient and helpful with everything i needed. I never had to wait more than an hour for a text or email response at any point.

headshot image of Emmy Curry

Loan Officer Team Lead: Emmy Curry

NMLS# 2341610

5 out of 5 Stars

They made this process painless and smooth!

headshot image of Matt Landis

Loan Officer Team Lead: Matt Landis

NMLS# 910611

3.5 out of 5 Stars
headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
headshot image of Alex Brayfield

Loan Officer: Alex Brayfield

NMLS# 2682627

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5 out of 5 Stars
headshot image of Craig Dobson

Loan Officer: Craig Dobson

NMLS# 2734302

5 out of 5 Stars

I received nothing but the best from Veteran United. I would recommend Veteran United 100%

headshot image of Josh Jennett

Loan Officer Team Lead: Josh Jennett

NMLS# 1933969

5 out of 5 Stars

Lucas and the rest of the team were amazing. I would definitely recommend for a VA home loan.

headshot image of Lucas Hassemer

Loan Officer: Lucas Hassemer

NMLS# 1630187

5 out of 5 Stars

Veterans United was absolutely wonderful! We initially went to 3 other loan mortgage options before finally settling on Veterans United. Hands down, VU was the most fluid mortgage application and process of all of the others! They made our home purchase easy and worked with us almost daily as well as with the title company and our realtor. Veterans United tackled our needs with a thorough team approach and the whole process was extremely clear and honest and upfront. I personally appreciated Will and his teams integrity and genuine care for us. We are very happy with our choice of mortgage lenders .

headshot image of William Kennedy

Loan Officer: William Kennedy

NMLS# 2122775

5 out of 5 Stars
headshot image of Nicole Donnelly

Loan Officer: Nicole Donnelly

NMLS# 2150720

5 out of 5 Stars

Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!

headshot image of Matt Colgin

Loan Officer: Matt Colgin

NMLS# 1374345

5 out of 5 Stars

Great service

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars

Holly was great, friendly, informative, and such a dream for my Home buying process.

headshot image of Holly Hoahwah

Loan Officer : Holly Hoahwah

NMLS# 1985730

5 out of 5 Stars

Great team overall, and they communicate well.

headshot image of Jacob Halls

Loan Officer: Jacob Halls

NMLS# 1951483

5 out of 5 Stars
headshot image of Noah Reff

Loan Officer: Noah Reff

NMLS# 2512328

5 out of 5 Stars

The entire team from Veterans United were absolutely exceptional throughout my home buying endeavors. They remained available anytime I had questions and always had the right answers. Not only did they set me up for a successful home buying experience but they also made sure I was prepared to succeed after closing day. I would recommend veterans United to any and all veterans looking to buy a home.

headshot image of Jake Hanson

Loan Officer Team Lead: Jake Hanson

NMLS# 1068724

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