Whitney was awesome to work with! I feel like she went above and beyond several times to make sure all my questions were answered and kept the process moving quickly.Smoothest home buying process I’ve experienced and this was my 4th home purchase!
I would have liked to know the time constraints around closing and the final inspection before hand so I could have schedule around those days in advance if possible.
Veterans United provided me with exceptional service from start to finish. Great rate, wonderful loan officers to help, and people that are truly looking to support you getting in to a new home. I cannot speak highly enough of the experience we had with Veterans United.
Matt and Jackson were both professional and determined to help. I appreciate all their efforts. There were some ups and downs in getting to the finish line and they held steady and got the job done.
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Vu was on top of things. They let me know what was needed as soon as they knew. Thank you so much
Everything worked out for the best the entire team was good thanks Ricky Ray Frazier 🙏
Incredible customer service! Our loan team made this hectic refi as smooth, bearable and successful. God blessed us with VU and Corey Bruns & Becca Terry!
I was a bit skeptical at first and now I’m so grateful a friend told us about VU. 🙏🏼
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Amazing experience, we looked for a house for over a year and they stood by us the whole way! They helped us out the with the entire experience and made sure we got a great deal on our loan. The team was exceptional and would highly recommend!
Andy and the rest of the team at VUHL have been excellent partners for over a decade, always ready to step in and help whenever I have questions or want to exercise my benefits. I have always found them to be responsive, knowledgeable, and great partners every step of the way.
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
The team we had did an amazing job, especially with communication and explaining things when I had a question. They stayed on top of everything and I couldn’t have asked for a better team.
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It seems like I literally only had to show up for closing it was that easy.
Easy to work with, easy to communicate with. No last minute changes. Definitely makes the experience non stressful
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
There was a lack of communication among the multiple people working on my account, which led to confusion and delays.
The team that was assigned were on point, there were no dropping of the ball. They made sure that I was comfortable, and understood the entire process.
