They went above and beyond any of our expectations!!!! Anytime we needed any further information they did not hesitate to get us every detail. Extremely prompt at responding and during the entire process they kept in contact and kept us in the loop. Thank you for everything Veteran United!!!
First time buying a home, didnt know anything going in. Kevin and the team checked in regularly, kept me updated on the next steps and were always available to answer questions. the process was smooth and took alot of the stress of me.
Nick made me feel so safe going through this process. I have trust issues and I can be pretty pessimistic about things, but Nick was wonderful in explaining everything to me, giving me updates on the process at every stage. He really listened to my concerns and focused on allaying them. He was also very proactive preemptive, bringing up questions that I had but hadn’t been able to formulate and verbalize yet. He was kind and approachable without being the overly enthusiastic, over bearing “salesman” type. I could let my guard down.
Fantastic work, always available for questions or help during the loan process and even after closing and beyond. Second loan thorough Jacob halls team and as always a happy customer.
The team was on top of everything for me and made the process that much smoother, happy to work with them all again in the future!
Mallory‘s compassion and drive for taking care of her clients is a true gift. Mallory not only cares about her clients getting into the home that they desire, but who is on their team and taking care of them!
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The overall service was exceptional, providing a comprehensive and attentive experience from start to finish. Patrick and all the staff demonstrated remarkable professionalism and diligence, promptly resolving any questions or concerns I had. I've never received such outstanding service before; the transition was easy . I am truly satisfied with the experience and grateful for the support. God bless you all.
I won't work with anyone else.
VU was an amazing experience for our first-time home buy. I was continually impressed with how much thought and effort they've clearly put into crafting the experience: they covered all bases. I felt highly valued as a person. Dean Crippen was our awesome loan officer. He and his associate Sean Allen (equally awesome) were both energized to get the win for us. Dean and Sean were diligent about keeping the process on track and moving forward quickly, keeping all parties connected in. We started the process on May 22 and closed on the house, keys in hand, on June 24. That's speed! They were highly communicative and knowledgeable. I couldn't ask for a better experience. My family and I are so happy with our new home.
Tonya Dawson and Jimmi Kriz along with everyone else were great. They addressed all my concerns and answered all my questions, but which I had many, in a timely professional manner that I could understand. Tonya and Jimmi were very patient with me and I can assure you I was not the easiest customer they've had. Really appreciate everything they've done and would definitely recommend them.
The process went extremely well. The team handled all our questions quickly and provided easy to understand answers.
Nothing else to add
Tommy and his team did an excellent job, having the documentation ready and answering questions about the loan. They were very diligent and proactive. Fantastic job.
Some people were good some people I had to beg them to send me stuff they said they would send a week ago on multiple occasions. Some people would have good response times (within a couple days) some people would ghost me for weeks after I tried multiple times to get into contact with them. Some people when I needed something from you guys would get me my help. Some people the only time they would communicate with me is when they needed something from me.
Response from Veterans United
Hey Ryne,
I appreciate you sharing this with us. I’m glad there were people along the way who were responsive and helpful, but I’m sorry that wasn’t consistent throughout your experience. Having to follow up multiple times for something you were expecting, or going weeks without hearing back, can make an already stressful process much more frustrating.
Communication should feel like a two-way street, and I understand why it was disappointing to feel like you were sometimes only hearing from us when something was needed from you. I’d like to learn more about your experience and make sure your feedback is heard. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.
One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.
On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.
Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.
Maggie and her team were great and answered any questions I had in a timely manner.
Bill made the process so smooth. Veterans yook care of more than we expected. Thank you!
