Alan and his team were great; communicative, quick to respond, fantastic to work with. I would work with him and his team again in a heartbeat.Underwriting and the backend turned what should have been a 4-6 week simple refinance in to a 3 month drawn out affair. Paperwork was wrong on multiple occasions and it took 3 signing attempts to get it done, because names were wrong on official paperwork.I was happy with our overall price and where we ended up, but the fees were considerably higher than competing companies.
Response from Veterans United
Hey Steven,
Thank you for sharing both the good and the frustrating parts of your experience. I’m glad Alan and his team provided the communication and responsiveness you deserved, and that you were ultimately happy with where your refinance landed.
At the same time, I’m sorry the process took much longer than expected and required multiple signing attempts due to issues with the paperwork. I can understand how frustrating that would be, especially after an otherwise positive experience with your loan team. I also appreciate your candid feedback about the fees.
If you’d like to discuss any of these concerns further, please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Man I can't stop thanking Mr. Joshua Hughes and the Veterans United team for bringing joy into the lives of me and my family members. This dude is the real deal. Honest and on point with every step of the home buying process. He truly is a 5 star General in my book. I'll go to war again and again to secure this gents freedom, and you can take that to the bank. Thanks again brother for your support and expertise. Dammit Man you ROCK. 🙏🏾
Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.
The team was excellent and very helpful.
Chris and his team did an amazing job with our home loan. They worked diligently to ensure we were taken care of. There were hurdles along the way, but they navigated them professionally and with honesty. Being transparent through the whole process. We appreciate all the hard work, hours spent and effort invested into helping us close on our first home in a very short time frame. Thank you all again, and god bless! 🇺🇸
The team that I worked with did an amazing job and helped me every step of the way!
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Our loan officers, Marlon and Tori were very helpful to my wife and I throughout the process. They let us know whenever we needed to submit any documents and kept us up to date when there were delays due to underwriting. Marlon and Tori worked extremely hard to make sure we were able to get the loan approved and clear to close.
I can't thank the great team that was assembled to help me with our new home.
Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.
Chris, Matt and the team were great and really helped out alot.
Taylor and Jordan were great. They got me out of a horrible situation into a new home in under 10 business days. It was a time sensation situation and they worked very hard for me. I couldn’t speak more highly of this team and this organization. They really care about us veterans. I would highly recommend them to anyone and will be using them in the future.
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Nate and everyone else at Veterans United was very & helpful.
I cannot say enough good things about Tommy Parks and Veterans United. This is my second time working with them, and somehow the experience was even better than the first.
I started my refinance less than a month ago, closed last week, and the cash from my refinance was in my account today. The speed and efficiency of the entire process were honestly incredible.
But what really sets Tommy apart is how he treats people. He is kind, responsive, patient, and completely nonjudgmental. Refinancing and dealing with finances can be stressful and vulnerable, and at no point did I feel embarrassed, pressured, or judged. I always felt like Tommy was genuinely there to help me get to the finish line.
This is now my second mortgage experience with Tommy and Veterans United, and I would use them again without hesitation. Fast, straightforward, compassionate, and genuinely excellent at what they do.
Tommy and Veterans United are simply the best. 10/10.
Katie Smith did not do her job period my realtor did her job by following up with me and keeping me posted throughout my process of purchasing a home along with estimates and closing costs…If I was Katie Smith boss I fired her that’s just my opinion…I definitely wouldn’t recommend anyone to Katie Smith especially if she’s the only loan officer that licensed for Pennsylvania…
Response from Veterans United
Hi Vuthy,
I’m sorry you walked away from your homebuying experience feeling this disappointed with the communication and support you received. Staying informed throughout the process, especially when it comes to estimates and closing costs, is important, and I appreciate you sharing where you felt the experience fell short.
I’d like the opportunity to learn more about what happened and have your concerns reviewed. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
First home purchase!!!
The entire team was awesome!
You made it happen.
Alex and his team are very professional and knowledgeable with the whole loan process.
