Derek Harmon goes above and beyond in every way. I can't say enough great things about him! He is responsive, kind, knowledgeable, and always takes the time to keep you informed throughout the process. His communication is truly A+, and he consistently makes you feel like a priority. I highly recommend Derek to anyone looking for someone who is professional, dependable, and genuinely cares about providing exceptional service.
Homeowners at 20!
Amazing group of people. Went from not knowing if we would have a home after our previous lender dropped the ball on us to sitting in out living room in the house we fell in love with. Thank you.
I would definitely recommend you to friends and family and anyone else that crosses my path.
The interest rate offered to me was not in par with the market and not competitive at all even after paying for points.
It was absolutely amazing. Josh made my home
buying process stress free. If he was off someone at Veteran United' was able to assist.
Great to work with and made the buying process smooth!
Veterans United is unparalleled for home buying. I don't think other companies that say that are VA-backed can do what the people at VU can do. The process was well-detailed. The team I had went above and beyond to help me get my first home and become a homeowner.
This is the best experience I have ever had work with anyone.
For me when it comes to getting a mortgage Craig Brumfeld and his team are the best!! I do not even consider other options he is so proficient at getting loans completed. I have had at least 3 loans with veterans united and will deal through them from now on!! John
Everyone through the entire process of helping me find and purchase a home quickly was excellent thank you veterans united
Best regards
Joseph Minniti
I will never use veterans united again. Any issues we ran into during the appraisal (which is really an inspection because they make stipulations about what you have to have in the house, not just what the house is worth), we were never offered solutions or other options we may have. The entire time it just felt like they didn’t actually care about our loan or closing on the house. We were initially set to close 6 weeks from the time we made an offer. We didn’t close for another almost 8 weeks after the first 6 weeks with very little communication from them during that extension. We felt like an inconvenience to them. We will not ever go through VU or recommend them to anyone again.
Response from Veterans United
Hi Maggie,
Thank you for taking the time to share your experience. I'm truly sorry to hear you left the process feeling unsupported and that communication during your closing timeline didn't meet your expectations. I understand how discouraging that must have been, especially after such a significant delay.
I also understand your concerns about the VA appraisal. While the VA appraisal helps determine the home's value and confirms it meets the VA's Minimum Property Requirements, I recognize that the required repairs can sometimes feel unexpected and frustrating. I'm sorry you didn't feel you were given enough guidance or options along the way.
I'd appreciate the opportunity to learn more about your experience and review what happened. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Absolutely amazing job by everyone! I can not complain about a single thing. Everything was smooth with no major hiccups. I will forever be grateful for the team and their knowledge and willingness to answer all of my questions.
Ryley and his team were fantastic. I appreciated their courteous and professional support.
