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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
468,207 reviews
979 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Army
Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 468,207 unfiltered reviews

Starting on Page 27 of 15,607. Return to Page 1

4.5 out of 5 Stars

Sydney is wonderful. Smart and professional.

headshot image of Sydney McFall

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
headshot image of Trevor Damer

Senior Loan Officer: Trevor Damer

NMLS# 1699779

5 out of 5 Stars

Second time I have went through VU and they couldn’t have made the process easier .

headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

5 out of 5 Stars

Very helpful, responds quickly and always friendly

headshot image of Stacy Barton

Loan Officer: Stacy Barton

NMLS# 2407580

5 out of 5 Stars
headshot image of Jared Wilmes

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
Photo submission from Brian W.

Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!

headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
headshot image of Brian Flanigan

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars
headshot image of Jacob Halls

Loan Officer: Jacob Halls

NMLS# 1951483

5 out of 5 Stars
headshot image of Alex Tuttle

Senior Loan Officer: Alex Tuttle

NMLS# 1847326

5 out of 5 Stars
headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars

Very helpful got it done when rocket couldnt

headshot image of Tim Killday

Loan Officer: Tim Killday

NMLS# 1698454

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5 out of 5 Stars
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars
headshot image of Angela Hake

Loan Officer: Angela Hake

NMLS# 1653266

5 out of 5 Stars
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars

Julie was very helpful through the whole process. She was quick to respond to my questions and was a great guide through all of it.

headshot image of Wendy Edde

Senior Loan Officer: Wendy Edde

NMLS# 1200036

5 out of 5 Stars
Photo submission from Karen W.

OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps

headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

5 out of 5 Stars

If there was a higher rating number than 10 for the overall rating, I would have placed it. Everyone did great.
Thank you 🙏 so much.

headshot image of Adam Hastings

Loan Officer: Adam Hastings

NMLS# 2709229

4 out of 5 Stars
headshot image of James Browning III

Branch Manager: James Browning III

NMLS# 1884028

5 out of 5 Stars
headshot image of Daniel Noce

Loan Officer: Daniel Noce

NMLS# 2156543

5 out of 5 Stars
headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

5 out of 5 Stars
headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

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5 out of 5 Stars

Probably the best buying experience I’ve ever had buying anything!

headshot image of Matthew Istwan

Loan Officer: Matthew Istwan

NMLS# 1565050

5 out of 5 Stars
headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars

You guys made my process so easy and smooth. I wish everyone has a team as great as you guys are. Blessings to all of you and your families

headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
Photo submission from Liroy G.

I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.

headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
headshot image of Benjamin Rutledge

Loan Officer: Benjamin Rutledge

NMLS# 2177085

5 out of 5 Stars
headshot image of Joel Smith

Loan Officer: Joel Smith

NMLS# 1953567

5 out of 5 Stars

They are very fast pace and will get the job done expeditiously!

headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars

It was a exellent experience every step of the way Lucas was very precise in every aspect of the process all of the team members were very helpfull and helped me with all my needs

headshot image of Lucas Hassemer

Loan Officer: Lucas Hassemer

NMLS# 1630187

0.5 out of 5 Stars

Josh Kittle was the most unprofessional individual I have ever had to deal with. After dropping the ball on several occasions, and me calling him out on it, he tried to blame me for not being in contact with him for two weeks, which was not true and it turned out he was on vacation. He even had the nerve to call me dishonest for not including certain information that i didn't know needed to be included and told me that if I had a problem to take it up with my congressman. It was only when I submitted a complaint on him (which i still haven't heard back from anyone about) that things started to somewhat move forward. Bailey Daniel, another loan coordinator, then began to work with my and as hard as she tried, she was not much help either. The worst part about the situation is even though I put a complaint in on Josh Kittle and stated I did not want to work with him, they continued to have him over my transaction. I live in Alaska, and I spent money and time purchasing a ticket and on a hotel, so that I could be present for my closing and to pick up my keys for my home. My realtor also filed several extensions because veterans united kept coming back with requests that should have been done with an original request. (Example: they asked for tax returns and then turned around last minute to ask me for tax transcripts) simple things like that, could have sped up the process but apparently they didn't know or care about doing their jobs. Due to things like that, as well as them not submitting my paperwork on time and continuously waiting until the last possible minute to request things and sending documents up, I ran out of time and was only able to sign the documents. I was in town for 10 days, and during that time, absolutely nothing was accomplished. They didn't plan for the federal holiday and chose to wait until during the holiday to send the closing documents to the title company. The lady at the title company was gracious enough to come in on a day when their office wasn't even open to try and get everything fixed. If that wouldn't have happened then i would have had to handle everything by mail and being from Alaska, this would have delayed the process another 7 to 10 days. With all that, I still could not close on my home because I had to fly out that Monday right after i signed my documents, and the documents then had to be mailed out for the seller to sign. It was a complete disaster. I was not able to pick my keys up and my best friend had to pick them up for me the following Wed. This is my first purchase and I was excited but after wasting time and money, not to mention being dismissed on several occasions by veterans united loan coordinator, I will never use you again to purchase anything. Not even a stick of gum. The only reason i continued to use veterans united was because so many others put so much work into getting me into that home and i also had invested so much time and effort trying to make this happen. Not to mention by starting over, I would have lost the almost $2000 is spent on my inspection and appraisal and the home would have gone back on the market. My realtor will also never work with anyone who is using veterans united and i will 100% recommend to anyone i ever speak to about buying a home, that they use ANYONE but veterans united. If i could give you a real rating, it would be a -10.

Response from Veterans United

Hi Michael,

I'm truly sorry to hear how your first homebuying experience unfolded. This should have been an exciting milestone, but instead it sounds like you were left carrying the weight of repeated delays, unexpected obstacles, and interactions that made you feel dismissed rather than supported. I can understand why you'd walk away feeling so disappointed.

It's especially discouraging to hear that after raising concerns during the process, you didn't feel they were acknowledged in a meaningful way. No one should feel like they have to fight to be heard while navigating something as important as purchasing a home, and I'm sorry that your experience left you without the confidence and support you expected from us.

I also hate to hear that the challenges throughout your loan process affected your travel plans, closing experience, and what should have been the moment you finally received the keys to your new home. Those are memories that should be positive, and it's disappointing to know yours were overshadowed by so much frustration.

I'd appreciate the opportunity to review your experience and better understand everything that occurred, including the concerns you previously reported. If you're open to talking, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.

Sincerely,
Claire S., Client Relations Manager

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