I was very pleased with the gift you sent that you included Benji my cat. Bless you all.
Don & Geri Jones
I was very fortunate enough to have worked with Austin Butler and his team during my process. I can’t say enough how professional and patience they all were with me. My case was a little more difficult with doing a remote signing, but they got through it with a breeze. When I do buy another house, god willing I hope there still in business. 10/10 would highly recommend.
Billy was a great guy very on spot, and informative.
I found the house and 26 days later we closed! Best people ever.
Most amazing and easy process for me to buy a home. Everyone was extremely helpful and kind. I would highly recommend United Veterans to anyone buying a home!
The team that I worked with was not very good at communicating. I feel that my closing took longer than expected because they were slow in getting responses back to me, would not answer phone calls, and would not return voicemails. On one occasion, it took me 5 days and 3 voicemails and more calls to other people to finally get a response that I needed. They did not seem knowledgeable enough with some of the requirements for the loan, specifically surrounding the details about the trust. We were told 30 minutes prior to closing that there were more issues that might prevent us from getting the money after the loan was funded. This was mostly a frustrating and irritating experience and would never recommend Veterans United to anyone. If you’re going to target the Veteran community, you should understand that this will come with a higher than average set of expectations for the basics such as communication, clarity, timeliness, knowledge, and attitude. These are all very basic items inherent to any job and are sadly, very often missed. Veterans, however, have this drilled into them time and time again and have higher expectations of those choosing to specifically want to serve our community. We hold a higher standard and with good reason. We shouldn’t get sub par treatment just because it’s a segmented and targeted market that we operate in.
Response from Veterans United
Hi Bryan,
I'm sorry your homebuying experience was filled with so much frustration and uncertainty. I can understand how discouraging it must have been to repeatedly reach out for answers, only to face delays in communication and unexpected concerns so close to closing. You deserved timely responses, clear explanations, and the confidence that your questions were being addressed.
I especially appreciate what you shared about the expectations Veterans have when working with a company dedicated to serving their community. You're right to expect professionalism, accountability, and reliable communication, and I'm sorry your experience left you questioning those commitments. I know that reaching the closing table doesn't erase the stress and frustration you experienced along the way.
I'd appreciate the opportunity to learn more about what happened, particularly regarding the trust requirements and last-minute closing concerns. If you're open to discussing this further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Jake is the man. Took the time and explain things to me.
Veterans United took great care of me when another lender was confused about VA loans.
Ken was communicative, timely, helpful, and friendly throughout the process. I was very pleased to have him as my loan officer.
My team from Veterans United was absolutely amazing. They are quick to respond, helpful, encouraging, and most of all… very good at their jobs. We went from not quite qualifying to closing in under two months and it wouldn’t have happened without the professionalism and dedication of the loan and credit team at Veterans United. If you’re on the fence, don’t hesitate to give them a call!
Home buying is a team effort. To have an awesome experience, takes an awesome team. Marcus' team is that awesome team to deliver that stellar experience!Many thanks to you Marcus and your team!
We are repeat customers and have built a wonderful working relationship with Veterans United. We’ve had the pleasure of working with Steve 3 times. He and his team are such a pleasure to work alongside. Communicative. Helpful. Clear. Friendly. Competent. Mindful. SEAMLESS!!!
⭐️⭐️⭐️⭐️⭐️
Kenney was great. Very present. Great communication. Answered any questions in depth. Highly recommend kenney and his team. My experience was wonderful.
The team was always there for me. They help me get all my utilities set up in a totally different way from where i had been.
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Things went well, excellent communications with all the staff. Patients is key to get to the goal.
We closed on our home in Eufaula on time and with nothing out of pocket. We actually walked away with money back. There were bumps along the way, including a rate lock that wasn't placed when it should have been, but Veterans United owned the mistake and made it right with a lender credit that protected our rate. Lora Grenier was outstanding in the final week, working with the closer so every credit landed exactly where we asked. Mike Smith stayed with us through the tough conversations. My advice to fellow veterans: get every commitment in writing and stay engaged. This team will follow through when you do.
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
Veterans United provides a fantastic platform, but it’s professionals like Randy Groner who turn it into a world-class experience. Thank you for an incredible home-buying journey. I will continue to seek Randy's guidance for future needs.
Made it easy to upload documents. Communication was amazing
Everything in this process was seamless and the members of the Veterans United team are top notch.
