Great to work with. Communication was clear throughout every step in the process.
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
The process was really easy with the team I had. They reach out plenty of times to check in with me and to let me know if there were any updates. I recommend adding a timeline for see the home buying process and to add due dates for completing utilities to time it with closing
Matt and Dawn are extremely hard-working people, and I am thankful they were part of my team.
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Eric Harmon has always been awesome to work with. We will not work with anyone else.
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Brandon has been phenomenal!
Kris and his team were awesome!
100% would recommend!
Great company with very nice people to work with
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Excellent service throughout the loan process. Shannon was excellent, professional and cheerful. What impressed me the most was that she always returned my emails or texts usually within the hour. Shows true professionalism and client concerns.Have used V.U. in the past and will use them again in the future!!
It does have a “corporate” feel to it but with that being said, still super helpful and courteous
Thank you everyone for making my first time home buying experience fast and smooth. I appreciate everyone's prompt communication and knowledge throughout the whole process. I felt like I had the best team to work worth in helping me purchase my home.
Veterans United helped us with our VA refi loan at every step of the process. Josie and Julie were awesome to work with!!
Aaron and Danielle are fantastic. I’ve had them both now through buying a house and refinancing. Highly recommend. They’re knowledgeable, answer any question professionally and without judgement especially my first time when I wasn’t knowledge about on the process. They respond immediately I can’t recommend them more! They both made the process painless and so easy.
I have worked with Veterans United over many years. Gwen Creel has been a tremendous help. She has always had my wellbeing in mind. I would definitely recommend anyone to do business with Veterans United. Ask for Gwen.
This was an amazing experience. As a first time home buyer, the process can be stressful and a great unknown. The entire team did a great job with communication and helpful information.
This is my third home with Kaleb and his team, every time they have been amazing. The process is always so easy and it makes it enjoyable. I tell anyone I know who is doing a VA loan to use Veterans United.
