Michelle, Chris, and team were excellent! I appreciated the timely updates on where we were during the process as well as responding to all of my questions.
Eric did a great job coordinating the entire effort from the start. Once it was passed to the underwriting/load coordination team the wheels fell off.There was a lack of clear communication. Information was provided and uploaded multiple times via email and their internal document system. Emails were clearly and obviously missed by the loan coordination team.I had to take the reins several times because there was a lack of clear communication and explanation on several issues. Several issues were fixed in the 11th hour due to a lack of communication and a lack of processing emailed/uploaded items that had been requested.Fortunately everything worked out in the end. The entire experience was, however, FAR more stressful than it had any reasonable expectation to be. We literally were worried we would lose the house and the contract 2 days before closing, and nobody from the loan coordination team had even responded to our queries on status updates 5 days before close.It very much seemed like the VU team was so heavily reliant on people taking their sweet time to choose a house that they just had no idea what to do in order to actually close in 30 days, despite my asking over and over.Happy we got the house, but VU should focus FAR less on technology integration and instead focus on understanding methods of solving problems, paying attention to direct emails with requested documents, and actually communicating with customers.
The team was cooperative, kind, and I felt supported throughout the process
Andrew and the team did an amazing job. Helped me with getting my one home on the market and closing on another in a different state. Thankyou for the quick closing.
Veteran mom and baby are officially homeowners. We are very grateful and honored for this blessing!
Great communication, timely responses
Heidi and Brian were absolutely exceptional throughout our mortgage process. Their communication was fantastic from start to finish, and they always took the time to listen to our needs and answer any questions we had. Buying a home can be very stressful, but they made the process feel much more manageable with their guidance and support.
They were honest, upfront, and kept everything moving efficiently every step of the way. We were working on a very tight timeline, and they went above and beyond to make it happen — even getting us to closing a day early! Their hard work, professionalism, and dedication truly made all the difference for our family.
We are incredibly grateful for everything they did and would highly recommend Heidi and Brian to anyone looking for a reliable and supportive mortgage team.
Thanks to Celina Mowrey and Jordan Webber for their outstanding help.
Very easy to deal with. Stayed in touch through whole process.
Everyone in this office is amazing! I have used them twice, and would use them again! Kala and Marty are very helpful, and will do anything and everything to help with the process!
We have worked with Eric and his team several times over the last decade. He and his team answer questions and walk you through the process. He takes time to listen and creates an atmosphere of trust. Highly recommended!
As painless as it gets for a Re-Fi, I don't even think I had to send any updated docs. All my debt is paid off and my monthly cash flow will increase significantly. Jason and Tiffany are an A+ Mortgage team, thanks again Jason and Tiffany!
We are grateful for this all star team, from day one they were on it and ensured everything went smoothly. Thank you all for all that you did to get us in our forever home.
The whole process was very easy on my part. I was guided each step along the way and was always updated and informed about the current/next step on the process. The app makes it very easy to upload required documents. Very satisfied with the level of care and concern that was shown by both Lynn and Tim. They were fantastic in every way!
Very difficult case. They stuck with us.
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Thank you Veterans United. You guys have the greatest team. This home purchase was my second with you guys and both times it was the best!! I highly recommend Veterans United!!
Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!
Ryan was great
My second time using Bryant and his team for a home purchase. Amazing service, quick and painless process. An absolute pleasure to work with this team.
Brian Poterbin, Kate Keating, and the entire VUHL team were exceptional throughout the entire home loan process. Every team member provided prompt, professional, and outstanding customer service from start to finish. They consistently went above and beyond to keep me informed, answer my questions, and make sure I felt supported every step of the way.This was by far the best home-buying experience I’ve ever had. I truly couldn’t have asked for a better team, and if I could give a higher rating, I absolutely would.
Veterans United made things easy and with open communication. Jon and Kyle were always there to answer any and all of our questions. This is our second home with Veterans United, and I can not imagine any other way of buying a home and will recommend anyone to use Veterans United.
