This is supposed to be a VA home loan, not conventional. I should not be paying PMI. I also do not pay County taxes so that portion of escrow is incorrect. I only pay homeowners insurance. So, where's all that extra money going? Not to me, not towards hazard insurance...
Of course, it's my fault that I didn't see this when signing original mortgage documents so I'm just getting screwed. Not anymore, I'm refinancing with another lender who can do it right. This is disgusting.
Response from Veterans United
Hi Nicole,
I’m really sorry this situation has been so frustrating, especially when it feels like the numbers don’t add up.
I do want to clarify a couple of key points based on your concerns. Your loan was structured as a conventional loan from the beginning of the process (contract to closing). When using second-tier entitlement while retaining another property, there are specific limits, including loan amount and occupancy requirements, that can impact VA eligibility. In those cases, a conventional loan may be the path forward, and that structure would have been reflected in the documents throughout the process.
Regarding escrow, I want to be clear that property taxes were not included in your escrow setup. Based on your exemption status and the final closing documents, escrow was established for homeowners insurance, not county taxes. If you’re seeing a higher payment than expected, I completely understand why that would raise concerns, and I’d like to help break down exactly how those figures are being applied.
You deserve a clear and transparent explanation of your loan and payment, and I’d really appreciate the opportunity to review everything with you one-on-one.
Please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com. We are available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
People we worked with were amazing.
Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!
I would like to especially thank Ben. Ben answered all my concerns and worked so hard at making all my numbers fit perfectly. I especially appreciate the balance Ben has in his life. Ben still took time to shut things down from work and set time aside for his family; family is everything. The effort Ben made to secure my loan felt the same effort he would have made as if I were his own brother. Veteran's United should give Ben a raise; to lose such an employee would be a great loss. Tyler's effort, response time, and assistance to resolve concerns was exemplary. I would like to thank Veteran's United for providing me a team with such professional brilliance.
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The VAU team, was so helpful, knowledgeable from inception to end. We went into this process thinking this would be the hardest thing. But with the help of Ryan and his team they made it very smooth.
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No integrity, no honor was the worst experience as a first time homeowner. Should never be this difficult.
The people at Veterans United are great. They know all that needs to be done to get you in a home using your VA benefit. A real pleasure to work with!
