Josh and team were fantastic. Great to talk to but even better because I rarely had to!I had the unique experience of closing on 2 different properties through 2 different lenders on the same day and the experiences couldn't be more different. VUs lender closing package was 70 pgs with no errors or extras vs the other lenders with 113 pages and lots of errors. VU seems to understand how to do assumptions on VA loans very well and had no issues. Closed in ~20 days. Thanks for a great experience.
Aimee and the team picked up my mess after USAA fumbled things bad and Aimee and the team were able to complete EVERYTHING in 4 days!!
Absolutely amazing!!!!
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Great experience working with Andy Strubel and his team. Good communication and support along the way, especially with my unique situation.
Helpful every step of the way couldn't ask for more or better help
Great job by the team that helped me purchase my home. The communication was great. Everyone was kind and extremely helpful.Thanks VU!!!!!
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Was a very smooth process from start to finish. Josh was always available and able to answers questions. Our selling process on our current home was terrible so for our other half of the process buying a new house was awesome to have Josh make it so smooth. He was up for any challenge we gave him thru the process due to the back end of selling our home. I would definitely recommend veterans united to anyone as well as Josh!
Nick was outstanding throughout our entire refinance process. He was knowledgeable, professional, and always available to answer our questions, making what could have been a stressful experience feel easy and seamless. His communication was excellent, he kept us informed every step of the way, and we truly felt that he had our best interests in mind. I couldn’t have asked for better service and would highly recommend him to anyone looking to refinance or purchase a home.
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
I'm very pleased with the way my loan was handled. I know all who had any thing in getting my loan approved worked very hard. My thanks to all!
The entire experience from my initial phone call to my closing and post closing has been a Unbelievably Professional and Totally Comprehensive Experience!!!! 💯 percent
They were very helpful and informative.
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I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Overall, VU was very communicative. The user interface when logging in was helpful for helping me see the whole team and understanding who I was getting all of my calls and emails from. Everyone was helpful and I could understand how their roles differed when it came to helping me with one thing vs. another. Seems like a well-oiled machine!
Another great experience with VU. Kody Gilbow stayed on top of the whole process and was available to answer all of the questions I posed to him. If I ever move again It will be with VU.
