Excellent team! Timely, professional, and excellent customer service.
It was not a good experience. Everything was late and constantly sending more and more online forms. When you call them you will not reach them. You have to wait for them to call you and many times are realtor would have to hunt them down.
Great people and service
Derek and Travis did a wonderful job and made it very easy to complete this loan.
Absolutely, the experience with Jen was above and beyond!! Never had a second thought about reaching out to Jen with questions, help filling out the To do list or anything else that came up I was not sure of. Her prompt response, via calling, email or text was such a comfort knowing I could always count on her!! Everyone from Veterans United gets 10!! Also checked in with me to see if I needed help with anything!!
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Always on top of it. You can try other lenders, but nobody offers the transparency and protection that these guys do. Straight forward, high communicative and will help you get the best deal without any pressuring to make a decision. 10/10.
It was great! I have used VU a few times now. And working with Jake has always been awesoms and seamless!
2nd and last time using veterans united. Horrible experience. Closed late, terrible communication. The only person competent on the team was Ashley. If she was our loan officer we absolutely would have closed on time. She stepped in and got our home across the finish line. She’s great.
I’m very grateful for Veterans United.
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
It was quite a journey this time around but through the ups and downs, Veterans United was there to help out.
Consistently accurate information, this was crucial for our family while navigating the home buying process. Thank you so much for making the return to my home state possible.
Veterans United was amazing to work with. They guided us from beginning to end, and were helpful every step of the way!
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Aaron and Eric were great to work with. They made the process easy and painless. They were both always just a phone call away. I’d recommend them to anyone
Ryan was great and responsive. When I had questions, he would not only provide answers, but he would also reach out and talk to me to see how I was doing with everything and if I needed anything. I will definitely recommend my friends and family to work with Ryan when they are looking for a new home loan.
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Ta'tianna was so so so wonderful. She always got back to me super quick and gave me every detail I needed. This was my first time buying a home and I felt confident and taken care of with my team.
The service, response rate, attentiveness, and knowledge of the loan team were phenomenal! I really felt valued throughout the entire home loan and purchase process.
