Yes .I would recommend you to family and friends. At one point I became overwhelmed, anxious,and scared. But with the help of you and your team as it got closer to the closing. I started to feel like I can breathe and became more relaxed. THANK YOU SO MUCH FOR HELP.
You deserve a 15 instead of 10.
I have recommended two people to your team and organization.
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
I would recommend veterans united they were very helpful and explained everything. Communication was great and the app was very easy to use.
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I think Benjamin is fantastic. Made the whole process smooth and easy.
I have referred VU already. My coworker is looking for a home. I’m not sure if they are going to give you a call, but I did tell them to go with you.
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
Went fairly well, they stayed very engaged and kept me on track with their checklist. Just wish I got more explanation of closing costs.
Working with our team and Veterans United was the smoothest and easiest part of the whole experience! Harley and Erin are amazing, they were there every step of the way and always had answers. We always knew exactly where we were at in the process. Thank you so much! We love working with you!!
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I was walked through the whole process with clear and efficient communication. The whole process worked out well.
This is the second home I've bought with the Veteran's United team. As last time, I'd 100% recommend VU to any veteran looking to leverage their VA home loan benefit. The knowledge, responsiveness, and service is top notch.
Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!
I paid your company a ton of money to get the numbers right and you fumbled the ball through the entire process (which took a while due to the sell of my property) I explained that I did not have more to put down on my veterans united loan than I would be receiving from the sell of my house. Well in the end A drew out a random number down without confirming it with me had the final disclosure on Friday (we signed at the title company the following Monday) did not do his due diligence and did not update the numbers come Monday when he was contacted by the title company. We had such a horrible experience selling our Alaska house and the incompetence on that companies part veterans United did not have to make it worse. In the end I had to come an extra 9k out of my savings to cover closing on my home. This company should take veterans out of their name because they do not care for the veteran community and continued to blame me for their short comings. I will absolutely go out of my way to make sure no one I know or even hear about wanting to use this company does not use them.
Response from Veterans United
Hi James,
I’m sorry this experience added even more stress to an already difficult move. I can understand how upsetting it would be to reach closing and learn you needed to bring significantly more money than you had expected, especially after communicating what you had available from the sale of your previous home.
I’m also sorry you were left feeling blamed when you raised your concerns. I’d like the opportunity to better understand what happened with the closing figures and communication leading up to signing. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Great job they did.
