Staff is very efficient and helpful. Haleywas onto of the whole process and kept me informed.
Let me first say that not everyone that I worked with made my experience terrible. Alissa DeHaven was excellent with her communication and listening to my concerns. The realtor Tamara Polisson did a great job. The loan officer Tony Meis and his assistant Marina Chiodini were horrible to work with. I would send an email and never get a response. Gmail would send me a message telling me that it’s been five days with no response. When my realtor told his how unsatisfactory I felt his professionalism was, he told her to have me put it in the review like he wasn’t worried about what would happen. I was sending documents requested to Marina via email and she told me to stop sending documents to her through the email. I didn’t know that I could use my account to send paperwork or that they kept posting things on my “to do” list. I think the lack of communication caused everything to be held up. My rate was 7.625%. After looking on the Veterans United website, I saw that my rate was quite high compared to others who had the same credit score. I thought using VU loan and realtor would give me a better rate. I didn’t understand why it was so much high and he didn’t answer that question and 5 days later Gmail asked if I wanted to send another email. In his email it seemed like he was discouraging from trying to get a lower rate and never told me anything positive about a higher rate or a lower rate. Basically everything that he told me no matter how many times I read it was foreign to me and when I asked him about it he never responded. I had to email Mrs. DeHaven just to get a response from him. Him and his partner were horrible. People who use Veterans United for the first time don’t know everything the need to do. Things need to be explained sometimes especially if your loans are different from traditional loans. It’s like they really didn’t care and I would bet you all that this is not the first complaint they have had about their communication skills. Neither one of them ever spoke to me over the phone that I can remember. At one point, I was so frustrated that I told Mrs. DeHaven that I didn’t want to speak to him over the phone because it took him 6 days to respond to my email and that was only because I reached out to Mrs. DeHaven. I think the only time I spoke to him was when I needed to get a credit card to boost my credit score. After it posted he was able to approve my loan and everything went down hill with him from there. When I saw how much my monthly payments were going to be, I reached out to him for a better understanding and of course he took his time responding. If I couldn’t find a document that needed to be reviewed, I’d ask him to resend it and it was like he gave attitude. You need to ask yourself why is the loan officer not making phone calls to make sure that we understand what the steps are. This whole experience was horrible and I would never recommend your company after dealing with your unprofessional loan officer. My reviews have had almost two million hits between many platforms. I’m posting my review on Google, Yelp, BBB and any other platforms that will bring attention to the horrible experience I had. If the loan officers are not held accountable by their bosses, then maybe the loss of potential customers would force you to take complaints seriously. He didn’t seem worried about my review at all.
Response from Veterans United
Hi Christopher,
I can hear how disappointing this experience was for you, especially when you were looking for guidance and clear answers throughout the homebuying process. I appreciate you recognizing Alissa and Tamara for the care and communication they provided along the way. I'm glad they were able to offer some positive support during what sounds like an incredibly frustrating experience.
I'm sorry you were left waiting for answers and felt you had to reach out to others just to get the information you needed. Home financing can be complicated, especially for first-time borrowers, and it's important that you feel comfortable asking questions and confident in the information you're receiving. Whether you're trying to understand your interest rate, monthly payment, or next steps in the process, you deserve clear explanations and timely communication. I can understand why this experience left you feeling disappointed.
I take your concerns seriously and would appreciate the opportunity to look into your experience further. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can better understand what happened and discuss your concerns.
Sincerely,
Claire S., Client Relations Manager
Most amazing and easy process for me to buy a home. Everyone was extremely helpful and kind. I would highly recommend United Veterans to anyone buying a home!
I am so grateful to Ken Ordyk. He was a great lender. He was patient, and knowledgeable.
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You all made the process very easy. Thank you very much for your time and effort that went in to make this happen!
Home buying is a team effort. To have an awesome experience, takes an awesome team. Marcus' team is that awesome team to deliver that stellar experience!Many thanks to you Marcus and your team!
Logan Smith and Brian Nangle are exceptional. They followed up,called when promised and responded immedialtly.
I would highly recommend them to others.
VU app is excellent.
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Loan officer Shane and his team made my house dream so easy to accomplish.
Tyler was a very solid and informative agent.
Excellent customer service. Shane and Kami were great. Thank you.
Veterans United was an absolute pleasure to work with. They made the home buying process very smooth and were always there to answer my questions. I would highly recommend them!
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
We’ve purchased two homes with Veterans United, and I’ve never had a better homebuying experience. Their transparency, communication, and responsiveness gave us peace of mind throughout the entire process. They were easy to reach, always welcomed our questions, and made buying a home feel comfortable and stress-free.Their support goes well beyond the mortgage. They helped us connect utilities, find a veterinarian for our pets, and explore childcare options for our kids. They also connected us with ADT home security at an outstanding locked-in price. When we needed more than the Bluetooth self-install option, they arranged for a technician to travel more than four hours to professionally install our system. That level of care and accommodation speaks volumes.Veterans United has earned our trust and loyalty. As long as they’re helping people buy homes, they’ll be our first choice!
Kind of lengthy . Kind of sketchy on the rate of interest.....
as a first-time home buyer, I didn't really know what to expect however mike and his team where excellent, I really couldn't have asked for better people to help me figure out what needed to happen.
