Our experience with Veterans United was exceptional from start to finish. David Christensen, Rhiannon, and the entire loan team were professional, knowledgeable, and always available to answer our questions throughout the home buying process.As first-time homebuyers using a VA loan, we weren’t sure what to expect, but they made every step easy to understand and kept us informed the entire way. Even when we had our first contract fall through, they stayed with us, supported us, and helped us move forward until we found the right home.Thanks to their hard work, we were able to close on our first home, and we couldn’t be more grateful. If you’re a veteran looking to buy a home, I highly recommend Veterans United and this amazing team. They truly care about the people they serve and go above and beyond to make the dream of homeownership a reality.Thank you again, David, Rhiannon, and everyone at Veterans United, for helping us achieve such an important milestone!
They were very knowledgeable. It was a smooth process.
William was the only bright spot about the process. Amber Jobs and the lady that did the underwriting are absolutely horrible and should no longer be employed. I almost walked away from the process after the second time talking with amber. William reached out and smoother things over.
Also, this is America why do i need to justify moving. The whole process this time as an already customer was tedious and unnecessary. Your underwriting made equifax call Veterans United to make sure I was current. It's your own damn company. Who does that.
I used to recommend you, never again.
Response from Veterans United
Hi Brian,
Thank you for taking the time to share your experience. I'm sorry the loan process was so frustrating, especially as a returning customer. I understand how disappointing it is when the process feels more difficult than expected.
I'm glad William was able to step in and help improve your experience, but I'm sorry we fell short in other areas. I also understand your concerns about the underwriting process and the communication you received along the way. Your feedback is important, and I'd appreciate the opportunity to learn more about what happened.
If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Jon and his team have just been incredibly helpful and made this process one of the easiest I’ve been through.
Amazing job, they even remembered me mentioning I had a tuxedo and got her some amazing gifts !!! Very happy!
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When I decided to use my VA Loan, Scott Beasley was the representative who was assigned to me; he is great. From applying for the loan to closing, everything was so easy and flawless. If you called with a question he would return your call. He and his whole team are true professionals.
2nd time working with VU, specifically due to Jodi and her support on my loans. I met Curtis from her team and together they really helped secure our new home quickly. Without VU, Jodi and Curtis I feel we would have not been able to get our pre-approval done quick enough for us to secure a once in a lifetime home that had recently came on the market. Quick, professional, uber helpful and courteous. Thanks VU Team!
Extraordinary service and commitment to us during our home buying journey
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
Despite all the obstacles everyone on all sides really helped out in all ways possible in an efficient and dedicated way.
All of the staff we're extremely helpful and made the whole process much easier. I definitely had a great team helping me through everything, start to finish. And now I'm a new homeowner of a beautiful home.
This is by far the best mortgage loan process I’ve ever experienced. Veterans United have streamlined the whole loan process reducing a lot of the stress and confusion associated with VA mortgage loans.
They use technology to keep me informed and on track throughout the whole process. I love the Veterans United app (It’s well thought out, intuitive and user friendly). Finally, the staff. From the initial inquiries all the way to closing escrow, the entire team was there every step of the way. They provided outstanding customer service, they answered all my questions and addressed all my concerns. I couldn’t have asked for a better loan officer than Ashley Palmer. She and her team are very knowledgeable and supportive of my mortgage needs. It really was a personalized service for my unique situation and they we’re outstanding.
Our experience with Bill Musick and the entire Veterans United team was outstanding from start to finish. They made what can often be a stressful home-buying process feel seamless, smooth, and surprisingly easy. Every step was clearly explained, communication was prompt, and we always felt supported and informed.Bill and his team consistently went above and beyond to ensure everything stayed on track, and their professionalism, knowledge, and genuine care gave us complete confidence throughout the process. We truly felt like more than just another client.If you’re looking for a lender who is responsive, trustworthy, and committed to making your home-buying experience exceptional, I cannot recommend Bill Musick and the Veterans United team highly enough. Thank you for helping make our dream of homeownership a reality!
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Very friendly, easy to work with, quick to respond to questions and access to a lot of different resources
I truly appreciate the Veterans United team, they made everything seamlessly clear and possible.
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Good morning, l'm not a very easy person to deal with I have my issues, but John, Landon and the great team they have..Above and beyond the call of duty. They listen.,taught explained and supported throughout the whole process. Phone calls on the status of everything..I cannot leave out my agent Rachel she was patient, understanding and if there's a solution she will find it and make it happen. Thanks to all involved they really care..It shows their actions speaks louder than words..
Have used VA loans several time in the past when buying a home United was best overall the people were friendly extremely helpful and responded quickly. Thanks
