Tommy was hands down an incredible person and resource for us through this refinance process. We cannot imagine anyone possibly being better.
My recent home buying and closing process with Veterans United loan team Jon M, Kyle B, Jason M, and Leslie G was absolutely seamless and I couldn’t be happier!I was in the home buying process with navy federal loan team and under contract to purchase a property. Navy fed messed up my loan file, didn’t issue disclosures, and didn’t collect documents from me in timely manner, were unprofessional by not responding to communication within a couple of business days, and pushed the professional boundaries in the cash to close negotiation by asking for a large downpayment last minute even though I was using a VA no downpayment loan. NF caused total chaos and the seller and I to miss our closing date. On closing, day navy fed loan team was not reachable and my real estate agent had to extend the contract closing date by 4 weeks!I contacted Veterans United that day and the loan team stepped in immediately to rescue the deal to close on the new date and they gave me a pre-approval letter the same day I reached out to them. The Veterans United process was fast, seamless, and respectful of the agents, sellers and my schedules. Jon M, Kyle B, and Jason M, Leslie G got all my required documents on time, were extremely responsive to my real estate agent and I by email and phone communication during the entire process. We closed on June 12th and this was the best loan closing process that I have ever had. This was due to Jon, Kyle, Jason, and Leslie’s timely professionalism and VU process of collecting required documents in the online portals and expediting them to the underwriter. When the underwriter needed more information Jon, Kyle, Jason, and Leslie, kept me updated in real time allowing the decision making process and closing process to move forward at lightning speed.I highly recommend Veterans United and the loan team Jon M, Kyle B,Jason M, and Leslie G. Veterans United is the only VA loan provider I will use. Thank you!
A very efficient process. David answered all of our many questions and showed great professionalism and patience with us.
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Amanda and her crew are phenomenal to work with. They made the financing process as smooth as possible.
Great team, very helpful and professional!!!!
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If you wanna talk about great customer service for veterans look no further. Veterans United and the team I was assigned made this otherwise enormous and stressful task so easy I couldn’t even describe it. Even going as far as assisting me even when I was overseas, you wanna talk about effortless and a team that really has your back veterans united is for you
Matt was excellent. He made the whole process much easier than expected. Thank you, Matt and VU.
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
2nd home purchase thru veterans united and it was awesome again .
I did not get as many updates as I would have liked.
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Harry and his team were so amazing. They were so kinda and patient, and Harry was so helpful with military and veteran stuff. I would recommend Harry and his team to literally anyone.
This process was so smooth and easy! I was anticipating some stress as this is my first home purchase but my service and experience was amazing!
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Very professional and helpful. I would definitely recommend.
My entire team was phenomenal. You guys are so awesome and everyone worked hard to get everything done by my closing date!!! Thank you so much!
There were a few bumps in the road but my team at Veterans United helped me through them and were by my side all the way to closing. Thanks to Christian and Eli
