Kendall and his team were nothing short of outstanding. He was professional, responsive, answered or resolved things quickly and his team was the same. We changed courses several times throughout the process switching from VA to conventional and from one borrower to two at the last minute. He had no problem and came through with needed documentation immediately.
It was my first time purchasing a home and I had no clue where to start or what all the paperwork was about. But everyone I spoke to was patient with me and explained everything step by step.
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
My wife and I are first time home buyers, and the Veterans United team made the process much simpler for us. I can't recommend their service enough. Thanks again Veterans United team!
Shawn did great! Highly communicative, perfect attention to detail every step of the way!
Our Veterans United team was excellent. They kept us up to date every step of the way. When things got too difficult for us to handle on our own, our coordinator, Ashley R., went out of her way to coordinate between our financial planner, insurance agent, and closing lawyer. Our loan officer, Billy C., and the rest of the team were there to answer our numerous questions. Thank you all for making this process a bit more palatable! Definitely five star service.
Chris B is awesome
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Great job too all, thank you
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
Everyone here went above and beyond. Thank you all so much.
Jessica Galvan / Joseph Onello was supportive from the beginning to the end of the process! They really made everything transparent, and would greatly recommend them as a team to others!
The whole experience of buying a house was a complete pleasure and couldn't have gone more smoothly. Dan and the entire team were there for us every step of the way and I'm proud and happy to say, thank you for an excellent job done flawlessly with the spotlight on the veteran, throughout.
Mckensie did a great job and was very helpful!
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Thank you to the entire team at Veterans United. The process was smooth and straight-forward.
The team was great! The only complaint is I did not receive my final numbers until the late afternoon the day before closing. That created an issue with wiring the funds which evolved into a bigger issue involving the seller and the closing on his new property.Other than that, Ryan was great along with the team. I would use him again.
This was the best place team for me to finally get my home. I am extremely greatful for the support and guidance from Ryan Sherman and Hope Smith. They were patient with me and were always available to answer my questions, even after work hours and weekends. I did not have to wait long for a response, and that helped give me the confidence to finally close the deal. This was my third year trying and I was happy to finally get to the finish line, and right before the 4th of July. Hawu' (Thank you)
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Our experience with Veterans United was exceptional from start to finish. David Christensen, Rhiannon, and the entire loan team were professional, knowledgeable, and always available to answer our questions throughout the home buying process.As first-time homebuyers using a VA loan, we weren’t sure what to expect, but they made every step easy to understand and kept us informed the entire way. Even when we had our first contract fall through, they stayed with us, supported us, and helped us move forward until we found the right home.Thanks to their hard work, we were able to close on our first home, and we couldn’t be more grateful. If you’re a veteran looking to buy a home, I highly recommend Veterans United and this amazing team. They truly care about the people they serve and go above and beyond to make the dream of homeownership a reality.Thank you again, David, Rhiannon, and everyone at Veterans United, for helping us achieve such an important milestone!
They were very knowledgeable. It was a smooth process.
