Exceptional service and personal attention throughout the process. I began my home purchase process over two years ago and the support has been fantastic every step of the way. Absolutely thrilled with the team at VU!
Very seamless and super easy to access all documents and easy to keep up with the to-do’s list. The people were super nice and very helpful!
Ashley Tasco is very professional, patient and easy to work with. Cannot say enough positive things about Ashley, very appreciative of her guidance throughout the entire process.
Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!
Great Loan Officer who I'd give 5 stars and no complaints about. The Concierge Chris is useless and his mind is all over the place.
Response from Veterans United
Hey Michael,
I really appreciate you taking the time to share this feedback. I’m glad to hear your loan officer made such a positive impression, but I’m sorry the rest of your experience didn’t match that same level of service.
It’s frustrating when communication feels disorganized or unhelpful, especially during a process that should feel guided and supported from start to finish. You deserve a consistent experience across every part of the team, and I’m sorry that wasn’t the case here.
I’d like the opportunity to learn more about what happened and see where we can improve. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
The easiest process ever with this team leading me through it
Excellent experience! We had our offer in and closed in under 30 days! Chace will go out of his way to help get things rolling fast while making sure you understand everything. Highly recommend! Thanks again.
The team I had at VU was excellent. Very smooth process (from my end anyway).
Jeff did an amazing job and was able to get me to close where multiple people failed. I highly recommend…
I already recommended my cousins dad to try veteran’s united.
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Overall a great experience as a first time home buyer. I had a great team helping me out every step of the way!
Great team coordination.
The entire team was exceptional to work with
We highly recommend Veterans United - they made two confused young adults into home owners!
Evan, Alex and Drew were absolutely incredible. This is by far the best customer experience I've had in any industry with any service. I would give them 100 rating if it were possible. Should I ever need to purchase another property, it will be with this team. Thank you so much for not only making this a stress-free experience, but for making us feel truly cared about and valued every step of the way.
