It was an absolute pleasure to work with Mr. Manos. I feel like he did his utmost to ensure that my home purchase went off without a hitch. Mr. Manos was extremely professional at all times and was very patient in explaining things to me all throughout the home buying process.
From start to finish they were by my side helping me with my purchase. When there was a problem they reached out and work with me to make sure my purchase was a success and for that I appreciate my whole team. They made this process so easy and comfortable for me in which now me and my family are settled in our new home. Thanks to all my team members
Great work! All the team members at VU were super helpful and friendly. I will recommend to friends and family.
I want to emphasize that Garet was very responsive. However, the underwriting department and coordination left something to be desired. We were repeatedly asked for things we had already submitted and had to FIGHT for the house to have the correct city listed. The house DOES have a shared zip code, but being the people who live her, we KNOW the correct village/city. My wife has experience in business and mail beiing returned if the correct city is not listed. Yet we had to fight that.
So glad to work with Veterans United. You've given us our forever-home.
Everyone on this team was so helpful walking us through this system making it as comfortable as possible, even when glitches happen not their fault., they were patient and so helpful. They truly care about veterans in my opinion. Thanks.
No communication! Lots of delays extremely slow process.
Response from Veterans United
Hi Theodore,
I’m really sorry to hear about the delays and lack of communication you experienced. I know how frustrating that can be, especially during such an important process. That’s not the level of service I want for our Veterans United borrowers.
I’d appreciate the chance to look into this and better understand what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
I’m incredibly grateful for how Crystaline Loveless and Catrina Heath supported me throughout the entire process. They were kind, knowledgeable, and patient with every question I had. I would recommend them to anyone.
Outstanding costumer service!
The team provided regular 'check-ins' to ensure I was informed of every step of the process. I received a phone call which adds a personal touch and shows exceptional care for a customer going through the process of purchasing a home. If I had questions, they were quick to respond with updates.
We really appreciated being treated so special through the whole process! Most importantly they listened to what we had to say and acted on it! We were at peace with the team!
Stephen Bash was the absolute best. Kind, professional, caring. Exemplary leader and service
Absolutely amazing team, loved working with LISA she went above and beyond!!!! And I have already recommended veteran United to everyone I know who is buying a house. LISA DESERVES MORE MONEY!!! She truly is working above her pay grade and just made the whole process so enjoyable!!!
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Friendly, patient and explained the whole process in plain language. Great service!
I am very grateful for the support and encouragement that I have received from each and every member that assisted me !! There such wonderful people and so understanding of things and always there when you need assistance I appreciate each and every single one of you!!
I really appreciate the whole Vetrans united team , they helped me understand the whole process from the beginning until the closing .
My son and I got into our new home in time for Halloween!
Everyone was soooo helpful. Always got answers to our questions. So much extra help that was expected. Felt like rock star treatment.
