My team made the process super easy and stress-free. Always there to answer questions.
Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.
The Team at Veterans United made the whole home buying process a joy. Haley and Jack reached out every step of the way and answered all my first time home buyer questions immediately.
My name is Daniel Monyaki and I'm banking with Bank of America. Firstly I approach my bank for mortgage but their interest is way too high! Then I approached Veteran United. Their interest is so much affordable and convenient. They are very understanding people. I am urging all middle class families to look no further, Veteran United is here to provide you with your desired home.
Thank you so much Veteran United I'm a home owner today and it's all because of you! 🥰
Andy, Bailey & Jason were absolutely outstanding to work with. Constant checking in and updates made this an extremely easy process. I simply couldn't be happier with the experience.
Homeownership is getting harder and harder for people my age and younger. Veterans United did something I didn't think was possible.
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Christian Baker, and Jake Walker, did a fantastic job of walking me through the process. We didn't use a Realtor, and they were helpful and patient with everything.
Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.
It was amazing! Everyone was extremely helpful and knowledgeable! This was our first time buying a home and I would do it again in a heartbeat with this team!
Everything was painless and fast. Approval to closing was about 30 days. Everyone was amazing and on top of everything. Hopefully I never move again, but if I do I will use Veteran’s United again.
Trust the process. It may seem a bit overwhelming but it is very much worth it.
Nichole and Levi were extremely courteous and professional highly recommended working with them for home loan needs
I would say the loan officers i initially worked with was a very nice person and helped in many ways; however, after that the loan team was all over the place. The closure report was confusing with all the fees, and not to mention the last minute before signing the closing documents, "oh, we forgot, you need to pay for flood insurance before closing"..even though I'm on a 3rd floor condo??? I felt like i was playing "find the peanut under the shell" game because each day was a new find or adventure..I felt like i was being scammed.
Response from Veterans United
Hi Steve,
I’m glad your initial loan officer was helpful, but I’m sorry that confidence didn’t carry through the rest of your experience. Unexpected costs and learning about the flood insurance requirement right before signing would understandably add to the frustration, especially when you already felt like new information was coming up throughout the process.
It’s concerning to hear that the experience ultimately left you questioning whether you could trust the process. I’d like the opportunity to take a closer look at what happened and how the costs and requirements were communicated. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
First home purchase!!!
They made my first time home buying experience pain free. They helped with any questions I had along the way and explained things I did not know. 10/10 you recommend them to anyone.
