The team was great and helpful answering questions whenever asked. Would’ve been great to go through things a bit more step by step being it’s our first time. If buying again would recommend using VU due to everyone being there when needed.
Unfortunately, my experience was very disappointing. Throughout the loan process, we were given information that influenced major financial decisions, only to later be told that the information was incorrect and that we should have known it was incorrect because different information had been provided months earlier. That explanation was frustrating and did not address the fact that we relied on what we were told during the process.What has been most disappointing is the lack of accountability. Rather than acknowledging the impact of the misinformation, we were essentially told that nothing could be done and no effort was made to make the situation right.I chose Veterans United because I expected clear communication and guidance through an important life decision. Unfortunately, that was not my experience, and I cannot say I am satisfied with how our concerns were handled after closing.
Response from Veterans United
Hi Jonathon,
Reading your review, it's clear how frustrating this experience was for you. I can understand why you'd be disappointed after relying on information that later changed, especially when it influenced important financial decisions. It also sounds like the way your concerns were handled afterward left you feeling unheard, which only added to your frustration.
Every borrower deserves clear communication and guidance they can rely on throughout the homebuying process. It's disappointing to hear we didn't provide that experience for you.
I'd like the opportunity to learn more about what happened and review your concerns with you. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
The entire experience from start to finish was first class and professional. The team did outstanding work to make sure everything was in place and squared away. Communication was excellent and everything was explained promptly. The follow up was also excellent. The team made it feel as if they personally cared about getting this deal done. I would highly recommend Tim Spears at the Hinesville, Georgia Veterans United office to anyone trying to get a VA loan and specifically a Georgia Dream VA Advantage loan. A+ everyone, well done.
This is our second time using Veterans United to purchase a home, and the experience has been outstanding both times. The Veterans United portal and to-do checklist make the process incredibly organized and easy to navigate, helping ensure everything stays on track.
A special thank you to our loan officer, Sydney McFall. She helped us purchase both our first and second homes, and we couldn’t have asked for a better experience. Sydney is knowledgeable, professional, responsive, and genuinely wonderful to work with. She takes the time to answer questions and makes what can be a stressful process feel much more manageable.
We truly appreciate Sydney and the entire Veterans United team for their support and dedication. Thank you for helping make our home-buying experience such a positive one!
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
This was my second home purchase using a VA Loan sourced by Veterans United and went exactly as I had hoped. Communication was clear and expedient, the team assigned was knowledgeable and friendly, and I felt like I was educated on every step of the process. Mark Dischert and team went above and beyond to make this process as simple and easy to navigate as possible. I look forward to working with Mark again in the future.
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Great job!!
The atmosphere that was set from the beginning of the process was awesome. It was a great and smooth transition throughout the whole process. 100% Satisfied with the whole experience!
Because of your team turned our dreams of owning a home a reality and I could never have done it without you.
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
Marcus Crossgrove was Excellent and his team . Marcus worked with us for over a year and helped us with our credit until it was time to purchase a home . He was awesome ! He put a team together for us and everybody checked on us and answered any questions or concerns we had through the process
Veterans United’s customer service throughout the entire process was top notch. Communication was fast, which kept the home buying timeline on track, I could tell work was always going on and nothing was ever at a standstill. My home buying team, Arlo and Natalie, were personable and accommodating no matter how big or small my questions and concerns were. They were the reason I chose VU over other lenders for my loan.
Matt Landis is a man of God first and was an exceptional lender to work with. He made me feel comfortable and was sure to walk me through each step of the process so I understood what was going on. A lot of lenders are just "doing their job" but Matt went above and beyond for me and I would recommend anyone to work with him.
To be honest this isn’t the best option at all. Communication is so poor, I mean poor poor. I’m grateful I got my new home thru them but rates are horrible, however I didn’t want to stop my train and jump ship to another lender because I was so far in the process.
Response from Veterans United
Hi McClenton,
Thank you for sharing your feedback. I'm glad we were able to help you purchase your new home, but I'm sorry the experience left you feeling disappointed.
It sounds like communication throughout your loan process didn't meet your expectations, and I understand how frustrating that can be. Buying a home is a significant milestone, and you should feel informed and supported every step of the way. I'm also sorry to hear you weren't satisfied with the rate you received.
I'd appreciate the opportunity to learn more about your experience and review your concerns with you. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Thank you again for taking the time to share your experience, and congratulations on your new home.
Sincerely,
Claire S., Client Relations Manager
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Exceptional Service from Brandon Brown & the Veterans United TeamWorking with Brandon Brown and his team at Veterans United has been nothing short of outstanding. From start to finish, they demonstrated a level of professionalism, accuracy, and attention to detail that is rare to find. Every step of the process was handled with clarity and confidence, and they consistently provided information before I even knew I needed it.What impressed me most was how communicative and client‑focused they were. I never felt like just another file on someone’s desk—Brandon and his team made it clear that my needs came first. They took the time to explain every option, answer every question, and ensure I understood each stage of the journey. Their guidance was steady, honest, and always in my best interest.As a veteran, it means a lot to work with people who genuinely respect your service and work hard to support your goals. Brandon and his team delivered that and more. I couldn’t have asked for a better experience, and I’m grateful for the dedication they put into making everything smooth and successful.Highly recommended. Five stars all the way.
