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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
468,496 reviews
690 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 468,496 unfiltered reviews

Starting on Page 27 of 15,617. Return to Page 1

5 out of 5 Stars
headshot image of Shane Lamberson

Loan Officer: Shane Lamberson

NMLS# 2472373

5 out of 5 Stars
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars

Aaron Rand has been with me throughout my entire home buying process. I called Aaron many times with questions about my loan. Almost every time I called Aaron, nine times out of ten, Aaron answered my calls. If Aaron was busy helping other veterans and unable to pick up my call, Aaron called me back shortly after I called him. Never once did Aaron ignore me or decide I wasn't important enough to call back. Which is a rarity these days. I asked Aaron many questions and he displayed great patience with me. My questions were answered and I have nothing but, nice things to say about this man. Aaron is not just a great loan officer. Aaron is a great person. Thank you Aaron and thank you Veterans United. My son and I look forward to making fine memories in our new home

headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
headshot image of Aaron Hayes

Loan Officer: Aaron Hayes

NMLS# 1144691

5 out of 5 Stars

Whole process was smooth and mostly painless. Very happy with our first time home buying experience.

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Photo submission from Brian W.

Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!

headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars

Our loan officer, Blake Thompson, and his team were exceptional — professional, friendly, patient, knowledgeable, and straightforward. We felt very fortunate to have them handling our new home purchase.

headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars

Being first time home buyers is very stressful and a lot of moving parts. Thanks to Veterans United team (Brittany, Eric, Matthew), the process was amazing and very smooth. Making our purchase as new homebuyers extra special, thank you again!

headshot image of Brittany Lucy

Loan Officer: Brittany Lucy

NMLS# 2741924

5 out of 5 Stars
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

4 out of 5 Stars

Yes, I would recommend, especially Jen Heishman

headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

4.5 out of 5 Stars

Smooth ride! Throughout the entire process.

headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

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5 out of 5 Stars
headshot image of Gwen Creel

Loan Officer: Gwen Creel

NMLS# 2002668

5 out of 5 Stars
headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

5 out of 5 Stars
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars

Had such an awesome team! They were all on top of it and made my process smooth and simple! Absolutely appreciate the team for helping me buy my first house! Such a blessing!

headshot image of Alex Horn

Loan Officer: Alex Horn

NMLS# 2147323

5 out of 5 Stars
headshot image of Tommy Heller

Loan Officer: Tommy Heller

NMLS# 2053002

5 out of 5 Stars
Photo submission from Karen W.

OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps

headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

5 out of 5 Stars
headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
headshot image of Timothy Wuest

Loan Officer: Timothy Wuest

NMLS# 1009949

5 out of 5 Stars

We had such a smooth process. The online portal is unmatched. I would highly recommend Veterans United for your home buying needs. Start to finish in 30 days.

headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
headshot image of Jake Force

Senior Loan Officer: Jake Force

NMLS# 1040763

5 out of 5 Stars
headshot image of Matt Colgin

Loan Officer: Matt Colgin

NMLS# 1374345

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5 out of 5 Stars
headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars

Shane, Jake and crew were awesome 👌.

headshot image of Shane Lamberson

Loan Officer: Shane Lamberson

NMLS# 2472373

5 out of 5 Stars
headshot image of David Christensen

Loan Officer: David Christensen

NMLS# 2086681

5 out of 5 Stars
headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars
headshot image of Scott Davis

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Photo submission from Liroy G.

I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.

headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars

I honestly could not have made a better choice in choosing Veterans United. They were able to help me navigate the already complicated process of buying a home when it was discovered that one out of the three credit bureaus reported me as deceased. Brandon was able to coordinate a solution that not only traversed such a ridiculous situation, but I still closed on time. Alberto and his team are amazing, I and my family really couldn't be more thankful to them.

headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars

The absolute best loan team I have ever dealt with! I would recommend them a 100 times over.

headshot image of Tony Stephenson

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars

Me and my wife have already recommended several of our friends. In the next few weeks they will be in contact with the team.

headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

0.5 out of 5 Stars

Absolutely horrible experience! Our loan officer completely failed to do any prior paperwork before closing. We had sent him all of our docs 3 weeks before closing and even had a pre-approval, and a extended 45 day closing. He called us 30 hours before closing and told us nothing had gotten done and he "dropped the ball" and we "slipped through the cracks". We had to beg the sellers for an extra 2 weeks to get the needed paperwork filed from our loan rep. He continuously failed us for the remaining 2 weeks with dodgy answers, not explaining why things were taking so long, and us having to do his job for him. For example we needed a VOE and he waited till 4 days into the extension to tell us this, it took us one phone call to get one that he could have easily done! Miraculously we were able to close one day before our contract was up, but no thanks to him!

Response from Veterans United

Hi Zachary,

Buying a home should be an exciting experience, and it's disappointing to hear yours ended with so much uncertainty right before closing. After preparing for weeks and believing everything was on track, I can understand how discouraging it would be to learn there were still outstanding items to complete.

It's also disappointing to hear you were left feeling like you had to chase down answers and navigate parts of the process on your own. Every borrower should feel supported, informed, and confident throughout their loan journey, and I'm sorry that wasn't your experience.

I'd appreciate the opportunity to review your loan and better understand what happened. If you're willing, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Hanna Mohesky

Loan Officer: Hanna Mohesky

NMLS# 2016130

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