I was surprised at the disorganization we encountered with Veterans United during this home buying process. Our first home purchase was pretty painless, but this one was consistently plagued with things not being completed in a timely manner.
Response from Veterans United
Hi Matthew,
I’m sorry to hear this homebuying experience didn’t live up to the positive experience you had with us the first time around. I can understand how frustrating it must have been to encounter repeated delays and feel like things weren’t being completed when you expected them to be.
I’d appreciate the opportunity to learn more about what happened and make sure your concerns are heard. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.
Jeremy Arnold & Paige Thompson provided exceptional service to an aging military veteran who had not purchased an older home with his VA entailment in over twenty years. Patient, responsive, professional & empathized with many loan issues. What they provide is not as easy to find in today’s home buying market.
This was the second home I bought with Veterans United and, again, went through without a hitch! The portal is great to keep track of everything and the team is always knowledgeable and quick to respond!
excellent experience.
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I had an outstanding experience working with Jason Hughes and the team at Veterans United during the purchase of my new home. From beginning to end, Jason was professional, knowledgeable, responsive, and genuinely committed to making the homebuying process as smooth as possible.He took the time to explain each step of the VA loan process, answered my questions, kept me informed throughout the entire journey, and made sure I always understood what was happening next. Buying a home can be stressful, but having a loan officer who communicates well and stays on top of everything makes a huge difference.
We are happy, but for my wife it was a process working third shift but she communicated when she could even at odd hours and veterans United worked with her and the hours she worked. She done most all of it where my hands are so cripple with Rheumatoid Arthritis. We are thankful for Chris and Patrick, and the rest of our team we had to go through the home buying process. We both found the home we wanted and Veterans United helped us make it happen! Thank you everyone, We recommend Veterans United to any veteran and or their family to reach out to them if they are looking g to buy a home.
Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.
The team was simply outstanding it’s like we got our own personal band rockstars. Awesome work from everyone involved in making our dream a reality.
Kurt was amazing and when I was frustrated he talked me through the situation. They made everything happen quickly and it was a great experience!
This is my first time using veterans united and I would 100% use again. Eveyone was very nice and knowledgeable.
I would not recommend because the things VU does for returning customers is very lack luster. Almost all competitors offered more $ and lower interest. After all the homes we have purchased, it was very disappointing to get less and less back as a returning customer.
Response from Veterans United
Hi John,
After trusting Veterans United with multiple home purchases, I can understand why this experience was especially disappointing. I’m sorry you were left feeling that your continued business wasn’t valued, particularly when you felt other lenders were offering more competitive options.
I appreciate you sharing this feedback, and I’d like the opportunity to learn more about your experience and concerns. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Never an unanswered question. Help above and beyond anything you could have expected.
David Kohnle was awesome, helpful any time I needed anything at all!
First home purchase!!!
Great experience!!!
Everyone did a great job. It was divicult, but we made it. Special thanks to Tim. He did a super job.
They were great
Thank you to Aaron Guinn, Alicia Hart, Kathleen Spotts and everyone on the team. My experience with purchasing a house thru the VA was effortless . Couldn't have done it without them 👏 ❤️
