The team working with my loan was simply exceptional. They were easy to reach with questions and answers were spot on as well as prompt. Their web site is easy to navigate and loan status is kept up to date.
Charlie and his team are exceptional on the loan process. This is my third home using Veteran’s United and would without question recommend to any Veteran looking to purchase a home.
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
This team is absolutely outstanding, and the fact that they maneuvered around my busy, no service having job was simply incredible!!!!
They where perfect. So very helpful, friendly, and did everything they could to help make it go smoothly.
We continually experienced emails being sent to incorrect parties, emails addressed to other potential loan clients, incorrect realtors, legal offices, etc. We kept asking that Veterans United be more careful with communications and these requests were ignored.
Response from Veterans United
Hi Roland,
I’m sorry for the frustration and concern these communication issues caused. I understand why repeatedly seeing messages sent or addressed to parties you didn’t expect, especially after raising the concern, would be troubling.
I’d like the opportunity to learn more about what happened and make sure your concerns are reviewed appropriately. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
We were very pleased with the way Samantha and Hope walked us through the whole process of getting everything that was needed to get to closing.
David was amazing. Very knowledgeable and always available to answer any of my questions.
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I can't thank Wyatt Robertson enough for helping us close on our home! He did an amazing job comparing rates to find us the best possible option and took all the stress out of the mortgage process. Wyatt patiently walked us through every piece of paperwork and ensured we fully understood all the numbers before signing. He was highly professional, incredibly responsive, and it was very clear he genuinely wanted the best for me. We appreciate every thing Wyatt did for us!
I expected and requested the final closing costs days before they were made available. I wanted to spend more time reviewing them and asking Garet Barry questions about them. I would suggest if possible that final closing costs be made available at least a week in advance of the closing date.Although, I wasn’t happy with the wait for the final closing costs, I was extremely happy with the speed of our closing!
Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!
Loved how quick easy and painless the process was especially for being a first time home buyer. All questions answered in a timely manner.
