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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
475,195 reviews
493 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 475,195 unfiltered reviews

Starting on Page 27 of 15,840. Return to Page 1

5 out of 5 Stars

Ryan was extremely helpful throughout the entire process. Easy to get in touch with

headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

4.5 out of 5 Stars

Excellent and prompt communication. Always willing to explain and answer questions along the way.

headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

4 out of 5 Stars
headshot image of Donnie Sanford

Loan Officer: Donnie Sanford

NMLS# 986763

5 out of 5 Stars

Their service was excellent, they kept me informed and in the loop as far as what we needed to complete for the documentation they needed. They let us know when and what changes had occurred over the course of the application process which is very important to me, which is keeping that line of communication going and open on both sides. I highly recommend Veterans United for your home loan or refinancing options!

headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars
headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars

Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!

headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

5 out of 5 Stars
headshot image of Mark Dischert

Loan Officer Team Lead: Mark Dischert

NMLS# 375802

5 out of 5 Stars

Thank you to Kris at Veterans United! He helped us through our home buying process, and provided us with the necessary information needed to purchase our home. Kris answered all our questions in a timely manner, and was super patient with us in the early stages before submitting an offer. Once the offer was submitted, Kris worked diligently - along with Levi the senior loan officer, in ensuring we submitted everything necessary to get our home loan approved on time! Thank you again to Kris and Levi for all the help in finding and purchasing our first home!

headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars

The modern day FHA process is a nightmare. I had short notice and very little to work with. But VU was able to get me moving immediately, 24/7 assistance and communication with my loan officer and coordinator. As stressed as I was throughout the misfortunes I was dealing with, I was still in my new home within 2 months from first contact. Especially thanks to my Realtor Trey, and Loan Officer Eric!

headshot image of Eric Perrigo

Loan Officer: Eric Perrigo

NMLS# 1960972

5 out of 5 Stars
headshot image of Christopher Conrad

Loan Officer: Christopher Conrad

NMLS# 2680963

5 out of 5 Stars
headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

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5 out of 5 Stars
headshot image of Dan Hopkins

Loan Officer Team Lead: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars

Quick and efficient service from every step of the process. Friendly and willing to help.

headshot image of Charlie Holsten

Loan Officer Team Lead: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
headshot image of Dustin Floyd

Loan Officer: Dustin Floyd

NMLS# 2792198

5 out of 5 Stars

Veterans United has been amazing from the start! They've made the process of home buying and refinancing super easy and convenient. Nichole's team is incredible, and I couldn't have asked for better support. Thank you!!

headshot image of Nichole Barber

Loan Officer Team Lead: Nichole Barber

NMLS# 1275878

5 out of 5 Stars

The entire team was patient and great about keeping me informed about what is going on.

headshot image of Benjamin Hummel

Loan Officer: Benjamin Hummel

NMLS# 2342632

5 out of 5 Stars
Photo submission from Jennifer D.

Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.

headshot image of Lily Farnen

Loan Officer: Lily Farnen

NMLS# 1912630

5 out of 5 Stars

Loved the experience. Made the home buying as simple as it could possibly be.

headshot image of Zach Kieffer

Loan Officer Team Lead: Zach Kieffer

NMLS# 1025330

5 out of 5 Stars
headshot image of Joseph Sepulveda

Production Manager: Joseph Sepulveda

NMLS# 1835955

5 out of 5 Stars
headshot image of David Christensen

Loan Officer : David Christensen

NMLS# 2086681

5 out of 5 Stars

The team was exceptional. Always timely with responces and answers. Polite, friendly and I always felt that they had my best interest in mind. I have referred a young man to Michael personally. I told him Veterans United is the only place to go for your VA loan and gave him the number and extension for Michael Ewuing. You guys Rock!!!

headshot image of Michael Ewing

Loan Officer: Michael Ewing

NMLS# 2738218

5 out of 5 Stars
headshot image of Andrew Meyer

Loan Officer: Andrew Meyer

NMLS# 2170283

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5 out of 5 Stars
headshot image of Jake Hanson

Loan Officer Team Lead: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars

This was the easiest, low stress buying experience I’ve ever had or heard of anyone else having. We worked with Debbie Beasock and she and her team made financing super easy. She was available to answer many questions throughout the whole process. She was kind and knowledgeable, never making us feel as if we were a problem. We could not have asked for a more wonderful experience.

headshot image of Debbie Beasock

Loan Officer : Debbie Beasock

NMLS# 1177896

5 out of 5 Stars

I changed locations during the process, opposite coast of the country, and the handover process and restart was seamless.

headshot image of Victoria Elliot

Loan Officer: Victoria Elliot

NMLS# 2030084

3 out of 5 Stars

Some members of the team are amazing, however one member was horrible. Not realizing the appraisal had been canceled 3 times is pretty sad. Then also blaming everyone else for her lack of attention and clear communication was a no go.

Response from Veterans United

Hi Derek,
I’m glad to hear some members of our team were amazing to work with, but I’m sorry that wasn’t your experience across the board. Having an appraisal canceled multiple times is frustrating enough. Feeling like you weren’t getting clear communication about what was happening only adds to that frustration.

You deserved to feel informed and supported throughout the process, and I’m sorry we fell short of that here. I’d like to learn more about your experience and make sure your concerns are heard. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.

The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages outside those hours are typically answered the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
Photo submission from Billy R.

Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.

headshot image of Jessie Bailey

Loan Officer: Jessie Bailey

NMLS# 2122253

5 out of 5 Stars

Patrick and Jack were incredible to work with, very responsive, and made a stressful process easier

headshot image of Patrick Winkler

Loan Officer: Patrick Winkler

NMLS# 2713766

5 out of 5 Stars
headshot image of Kyle Hatten

Loan Officer: Kyle Hatten

NMLS# 2357326

5 out of 5 Stars
headshot image of Nick Holman

Loan Officer Team Lead: Nick Holman

NMLS# 1052289

5 out of 5 Stars

Veterans united made home buying a straight forward and easy experience i highly recommend anyone looking to buy a home to use Veterans United they will not be disappointed.

headshot image of Douglas Lippmann

Loan Officer Team Lead: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars
headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

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