Communication could be better near the end.
Every aspect of this home loan purchase has been phenomenal. Heidi and her team have held. Our hands been quick to respond, answered every concern every question immediately.! I couldn’t have had a better experience!
Scott and his team were very kind and answered any and all questions (which there was a lot of them). What an honor to be able to work with them.
I highly recommend Veterans United to anyone considering purchasing a home. A real plus which I didn't experience in the past was availability of a real estate agent. It eliminated my need to research agents.
My team with Alex Horn have been amazing
This has been the best home purchasing process ive ever gone through. Thanks to the whole team!
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The whole team went above and beyond for me. Great communication they were there every step of the way. They took great care of me.
Suzanne and her team were amazing and a delight to work with!
Veterans united contacted me within a couple of hours of me filling out their online form. Communication was amazing. I never felt like I had to ask for anything. They were always on top of everything.
Sam, Jasean, CJ, Chloe, and Cooper were all a pleasure to work with. They walked me through every part of the process and were always available when I reached out. I honestly couldn't have asked for a better team!
Most amazing and easy process for me to buy a home. Everyone was extremely helpful and kind. I would highly recommend United Veterans to anyone buying a home!
They are easy to work with. Always there to answer questions about difficult decisions. This is our second goal around with him and I cannot speak highly enough for everyone that we worked with. Thank you.
Tory T. was phenomenal! From the time I started this journey 11 months ago, Tory provided unmatched support, expertise, and dedication. Navigating the home-buying process can be overwhelming, but Tory made everything seamless, answering every question and keeping me on track every step of the way. Veterans United truly sets the standard for customer service, and working with Tory made this entire experience exceptional. Thank you for helping me cross the finish line!
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I will recommend it to others but please be more specific when doing a closing
I liked working with Josie and Kat very much, everything went very smooth because of them. They definitely look out for their client and want the best for them.
Emily, Zachary, and Daniel have been phenomenal to work with!
Home buying is a team effort. To have an awesome experience, takes an awesome team. Marcus' team is that awesome team to deliver that stellar experience!Many thanks to you Marcus and your team!
Team was amazing responded quickly and professional
You don't want my review trust me! l did send an email to customer support to the make them aware of all the closing mistakes that were made. Next step is a media blitz to reach out to as many people as I can to not choose Veteran United as their mortgage company.
Response from Veterans United
I'm sorry to hear about your experience Michael, especially with the mistakes you mentioned during closing. Buying a home is a big milestone, and I understand how frustrating it can be when the process doesn't go as expected. I appreciate you taking the time to share your concerns with customer support.
I'd welcome the opportunity to look into what happened and make sure your concerns are heard. If you're open to speaking further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. I'm happy to take a closer look at your experience.
Sincerely,
Claire S., Client Relations Manager
Actually looked at what I had for bills and come up with the best solution.
