Very professional and helpful
Most amazing and easy process for me to buy a home. Everyone was extremely helpful and kind. I would highly recommend United Veterans to anyone buying a home!
Jaimie is wonderful to work with, she goes out of her way to help you and make you comfortable during all the work she does. Suzanne is also a great person to work with, she was there any time I felt out of my comfort Zone. These ladies are the best at their jobs
Justin was great to work with. He was very responsible and helpful.
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Sam Brown and his team were outstanding in getting my loan processed.
Made every step of the process easy.
Lance was amazing through this experience. He kept me informed and answered every email and text and call. He kept my spirits up when I was ready to give up. Thank you for helping me purchase our last home.
Home buying is a team effort. To have an awesome experience, takes an awesome team. Marcus' team is that awesome team to deliver that stellar experience!Many thanks to you Marcus and your team!
I would say my experience working with Veterans United was subpar.Being a first time home buyer is stressful enough, but sometimes not having clear instructions and having to go through so many tasks, made it worse.Though there were reasons that we had to keep pushing back the closing, such as the birth of my son, the winter weather, etc, however, this process took entirely too long to complete.We had to have our house appraised twice, we had to have THREE pest inspections, all of which cost money, the amount of items that we needed to upload, get approved, etc was just insane.I don’t feel as though there was any benefit at all to using my VA home loan other than potentially not having to put a down payment down, but even at that, the numbers in today’s economy are insane.Towards the end when we were going back and forth with our loan officer about potentially putting money towards buying down some points, it was so confusing. There were so many different figures given, I feel as though I was talked to like I wasn’t understanding them however, they were the ones not understanding my questions.I do know there are things out of my control and their control, such as interest rates, etc however, it over all was stressful and not a fabulous first time home buying experience.
Response from Veterans United
Hey Jordyn,
Buying your first home should be an exciting milestone, and I'm sorry the process left you feeling overwhelmed and disappointed. I understand how frustrating it must have been to navigate repeated inspections, additional expenses, and an extensive list of tasks, especially while balancing other major life events. While certain requirements and delays can be outside anyone's control, I know that doesn't make the experience any less stressful.
I'm also sorry to hear that conversations about your loan options and potential rate adjustments left you with more questions than answers. You deserve to feel informed and comfortable with the financial decisions you're making, and clear communication is an important part of that. I appreciate you sharing these concerns and would welcome the opportunity to take a closer look at your experience. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can better understand what happened and address any lingering questions.
Sincerely,
Claire S., Client Relations Manager
Whole team was fantastic!
Amazing team! Thank you everyone.
Veterans United was available almost immediately when we needed them, even on the weekend. Very quick to answer our questions. The whole process was extremely easy, speedy, and all done electronically.
The downside: I would suggest that you understand what you have to pay for as a buyer. Our Loan officer led us to believe that our "buyer" closing costs were going to be paid by the seller (but we never negotiated through our realtor). Therefore, the initial suggested closing costs (in the beginning of the process of securing the loan) looked like we were going to have money coming back to us. Fast Forward: at the end, days before closing, that was NOT the case, we needed almost $4000 to close.
Final: Make sure you understand what you have to pay for whether you are a buyer or seller. Negotiate if you want something different.
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
Jordan Showalter was really great to work with. He stayed on top of everything and communicated with me through every step. Thank you Jordan.
Jeremy was great! I can’t speak on anyone else because I really didn’t speak or have too much communication with any one else besides Noah and I really didn’t like his customer service.
