Alex and his team are very professional and knowledgeable with the whole loan process.
These guys were fantastic! They kept us updated throughout our escrow and were very helpful. I would absolutely use them again.
This is LuAnne Sozio. I had the absolute pleasure of dealing with Chris during our Refinance. I surly felt overwhelmed by technology and documentation but at each and every step Chris was so kind and so patient with all of my calls and questions. I knew I was in great hands with Chris’s professionalism and product knowledge.
What would have been a stressful ordeal for us, Chris made it seamless.
Chris is. Blessing to us and a true asset to VU!
My team was there to help and support me through out the entire home purchasing experience. I had several instances where I needed assistance due to difficulties with agencies outside Veterans United and Jon and the team stood beside me the whole time no matter how many times I called them for assistance.
THANK YOU
Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.
Casey was excellent! He gets a 10 from us across the board. We would definitely recommend him and Veterans Untied.
This has been the most absurd home loan process that I've been through. The lack of communication, accurate reading of email and documents submitted has been so horrible. I am appaled at the service provided. There have been multiple messages that have been ignored, not read, and just plain not responded to. This is the fourth home I've bought and this was the worst experience i've ever had.The repeated requests for the same information, the failure to recognize the issue with the accounts, lack of clear communication that led to multiple repeated changes is beyond acceptable.I will never use or recommend Veterans united for anyone, and I know a lot of Veterans.I'm truly disgusted with the way our loan process went. Kaylyn was the worst person we "worked" with. She repeatedly did not read all messages. She repeatedly asked for information that was already provided. She also failed to ask for documents and policies that had to be repeatedly reviewed and submitted until the last minute. She has never answered or returned a call made to her from me or my witfe. She failed to recognize issues for over a week and then all of a sudden it was an urgent matter.I have only ever provided reviews or thoughts once, but in this case I am providing a review, which may also end up on a Google review as well.
Response from Veterans United
Hi Mathew,
I’m sorry this process left you feeling unheard and frustrated. Buying a home already comes with a lot to manage, and repeated requests for information, unanswered messages, and last-minute concerns can make an already stressful process even harder. This isn’t the experience I want someone to walk away with.
I appreciate you taking the time to explain where communication fell short from your perspective. I’d like the opportunity to look more closely at your experience and better understand what happened throughout your loan process. Please contact the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Dava was amazing to work with, she responded to any questions that I had within a timely manner and helped keep me informed and at ease throughout the whole process. We didn't run into any issues until things got turned over to the loan coordinator. Kimberly, although pleasant, did not get back to me in a timely manner to answer any of my questions.
Everyone was amazing! Walked me through each step and answered all of my questions. They made the process easy and less stressful. I would highly recommend.
I would absolutely recommend Veterans United Home Loans.My experience with Veterans United has been outstanding from beginning to end. As a Veteran purchasing a home, I truly appreciated having a team that understood the VA home loan process and treated me with professionalism, patience, respect, and genuine care throughout the journey.A special thank you to Eric Johnson and the entire team for their responsiveness, guidance, and commitment to helping me successfully reach the closing table. Whenever questions or unexpected issues came up, Eric remained accessible, reassuring, and focused on finding a way forward.Today, I can proudly say that I am a homeowner, and Veterans United played an important role in making that milestone possible.I would confidently recommend Veterans United to any Veteran, service member, friend, or family member considering purchasing a home—especially anyone planning to use their VA loan benefit.Thank you, Eric Johnson and Veterans United, for helping turn the dream of homeownership into a reality.
I love all the help I got from everyone! I always got my questions answered and Abigail and Taylor kept me informed and were both soooo helpful!
I would recommend anybody I know to this wonderful company. Tansee was nothing but excellent and always was there for any questions I had.
Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.
Working with Veterans United Home Loans was a fantastic experience from start to finish. The team made the entire process smooth, straightforward, and stress-free. They truly understand the unique needs of veterans and provide exceptional support every step of the way. I highly recommend them to any fellow veterans or military families looking to buy a home! A special shout-out to Deborah Green! Thank you
Haley Denney, Nichole, and Tyler were the absolute best!!
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Never met so thorough, dedicated, compassionate, people who have so thoughtful ideas and concerns, thank you, you guys really outdid yourselves
Levi price was great kept me informed every step of the way
It was a great experience and we would do it again in the future. Jodi and Neisha were very diligent in answering questions and completing the process.
First home purchase!!!
Hanna and Maddison were awesome to work with. They helped guid me through the home buying process, and took a tremendous amount of stress off me. I would definitely recommend veterans united
Austin was amazing. Everyone I worked with on this end was awesome. As a rookie homebuyer they did everything to help me and were great to work with 10/10 would do it again.
