Initially I had a great loan officer, then he transfered me to a loan officer that didn't read her emails, didn't submit paperwork in a timely manner (10 days to submit is not timely), and often didn't answer the phone.
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Great experience. The whole team was helpful and quick to respond.
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The team was wonderful to work with. They were knowledgeable and was quick to respond with any questions I had.
Wonderful experience from start to finish. The process of buying a home is complicated but Veterans United walked with us the entire way ensuring a seamless purchase.
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Great experience!!!
My wife and I had an outstanding experience with Veterans United. Jerry and Julie were incredible throughout the entire home-buying process. They were always quick to respond, answered every question we had, and made sure we understood each step along the way. Buying a home can be stressful, but they made the process feel personal and took the time to make us feel like we were more than just another customer.Their communication, professionalism, and genuine care gave us confidence from start to finish. We always felt supported, and it was clear they truly wanted the best outcome for our family. We couldn’t have asked for a better team and would absolutely recommend Veterans United, especially Jerry and Julie, to anyone looking to buy a home. Thank you both for making such an important milestone a great experience!
Veterans United has been great! Very attentive and knowledgeable.
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
Veterans United has made this whole transaction smooth and painless. Aimee and her team were always helpful, professional and kept me updated. Veterans United services were incomparable. Thank you for all that you do.
They were fantastic and took care of everything, all I had to do was ask. Incredibly helpful and will used again for my next loan.
Very helpful and had an answer for any question i threw out there.
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Cory and Dene was very helpful and always stayed on top of things with my agent and the title company. They might as well did the whole process for because they handle things and reach out to people when my agent should have been. Cory and Dene you guys are awesome. 🤩
They were great through out the process. Friendly, super helpful, and responsive.
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Brian made the entire process a lot easier to navigate to it. He was great in explaining the entire process step by step.
Working with Bill Musick and his team at Veterans United for our home purchase was an absolute breeze from start to finish. Navigating a VA loan can sometimes feel overwhelming, but Bill and his team brought a level of professionalism, communication, and deep expertise that made the entire process seamless. They kept us informed at every single milestone, answered all our questions with clarity, and ensured we closed on time without any unexpected hurdles. If you are a veteran looking to maximize your benefits with a team that truly understands the unique aspects of VA appraisals and financing, look no further than Bill Musick and his team at Veterans United. Highly recommended!
Andrew, Codi, Gina and the entire team were AMAZING throughout this process. Not one challenge. My “To Do” Cheklist covered everything and everyone was always in touch with me for next steps. They were always available or called back immediately when I had questions. This team brought my wife’s and my dream of a house to reality. Thank you! Would recommend this team everyday all day!
