They took great care of us. The process was actually quite simple everyone was delightful to work with.
Veterans United has been so amazing and stress free we worked with Shane and he was so great
Nick and his whole team were amazing from start to finish. They made the process as seamless as possible and communication was always great!
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Daren and his team-Steven, Nick, and Tanner-did an outstanding job helping me through the whole process of getting financed to buy my new home. From start to finish they were so supportive, answered any questions I had, and called me often just to check and make sure everything was going well. They were all very helpful and super nice. I cannot recommend them enough and Veterans United in general!
Great experience and a flexible team!
This was our second time working with Ben and both times he has been very professional and helpful throughout the process. Christina was also a pleasure to work with. Thanks a bunch to both of you and VU overall!
Jerry & Stephanie great to work with, everything went smoothly & quickly
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Drew Tee and his team was INCREDIBLE to say the least for the home buying experience. I personally had Drew Tee, Julia and Erin Haynes and you they helped me with anything I needed every step of the way. If anyone is trying to buy a home using the VA loan then Veterans United was the way to go for a stress free and seamless journey! Thank you for everything!
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
Holly and the entire VU team was beyond outstanding. Buying a home was an intimidating process for me but Holly made it feel so comfortable and effortless. She took the time to get to know my situation and was honest and upfront about setting expectations and making sure I understood every step of the process. Her communication and explanations of real estate lingo far exceeded my expectations, especially when trying to juggle work, family, and moving. The entire process was smooth and straightforward. I recommend her and her team every time if you are on the fence or unsure about who to go with. She made my goal of a better home for my family a reality!
This was my second time dealing with the team, kept me informed throughout the whole process and made it easy for me.
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Joel, Brittany, Chance, Thomas, and the rest of the team are AWESOME and AMAZING!!! From the first call to the last (Closing), everyone made this process easy and explained everything. It was a first for us, having everything done online (as opposed to the old-school face-to-face approach) or via calls/emails/text. But the whole team made it easy, explained, and kept everyone informed.
We would recommend any Veteran and their family to Veterans United. Thank you for everything.
It cannot be understated how well whitney did with our home buying experience. It was a long process from October of last year until now. She has been patient and very thorough at explaining things to us and even trying to help us work the deal we wanted in the price range we wanted to be in. When I had a question she always answered in a timely manner and I think back to purchasing our first house and to purchasing this one and honestly its the reason we decided to go with veterans united again because of whitney.
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Danielle Genz was great to work with through out this process. She was very helpful and patient with questions. She worked diligently to make some changes to our loan a little late in the game. Her mark is easily a 10 and I would recommend her to others. Luckily we found that she serviced the area, and was able to switch to her.The general experience prior to her and when I applied roughly 5 years ago was borderline harassing behaviors. I will return calls on my own time. Leaving a voice mail suffices, over calling numerous times, texting, and emailing (spamming across all methods). I understand it’s a business but it is excessive. This actually drove me away from VU the first time I applied years ago. Danielle made this process very smooth and much more enjoyable.
Everyone was amazing and made the home buying process super easy and relaxing Trevor was the best alongside with Tanya Shannon !
