I seemed to have stumbled with a lot of issues, needed to know more of the payments ahead maybe a height in awareness but it’s why some can shy away from business. Also some may not have the time for videos such as myself because one should know the military is always moving and barely gives breaks/time to review such information such as being overseas in my experience. Lastly the closing was a bit of a mess, my wife being on the paperwork was not ideal because she is not a citizen yet and I planned on doing the right paperwork after the fact.
Response from Veterans United
Hey Angel,
Thank you for sharing your feedback. I’m sorry parts of the process felt frustrating and overwhelming, especially while balancing military life and being overseas. I understand how difficult it can be to find extra time to review videos or additional information during a move or transition.
I also apologize for the confusion and stress surrounding the closing process and paperwork involving your wife. Your feedback about communication and setting expectations is truly appreciated and helps us improve the experience for future borrowers.
If you’d like to talk more about your experience, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The process went extremely smoothly and quickly thanks to the great help by Laura and Brayden
The staff are very professional and helpful throughout the entire house loan and house hunting process.
Veteran mom and baby are officially homeowners. We are very grateful and honored for this blessing!
I appreciate how organized they are and how they communicated with me about things needed or status updates. This is my second loan with VU. Both times I had Phi Smyzer helping me and he is absolutely amazing to work with. His professionalism, attentiveness and communication are always what makes the difference for me. During both loans I was going through rough times, which means that I was very stressed out and had the need to ask a lot of questions. Phil was very patient and always provided me with clear communication and realistic expectations. I am very grateful for Phil!
Stephen Erickson and his team are absolute rockstars. They are the reason I am a returning customer!
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Yes, I would recommend Veterans United Home Loans to family, friends, and others. Everyone I worked with was great throughout the entire process. They followed up regularly, responded promptly whenever I reached out, answered all of my questions, worked around my schedule, and provided all the information I needed. Thank you for making the experience smooth and stress-free! Thank you Macenzie, Melissa, Nick, Darren and anyone else that I forgot to mention.
We are grateful for this all star team, from day one they were on it and ensured everything went smoothly. Thank you all for all that you did to get us in our forever home.
We were not sure if we would be able to get a home loan. I called veterans united after seeing their add on facebook. To my shock not only were we qualified but approved for the full amount of our home.
Everyone else was telling us no and no way
The buying process was so fast and easy, I still can’t believe that in less than a month we’ve moved into our new house.
The lending team was incredibly helpful throughout the process, as well as communicative in advance of any hurdles.
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The team was outstanding at communicating every step of the way, any changes and we’re 100% honest. Use them as future business models.
Katelynn was great. Becky as well
Outstanding! If I could rate my experience higher than a 10 I would! The team I was honored to work with really put me and my values first. Any questions or concerns I had no matter what time day or night they were always right by my side to answer.
Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!
Process was exceptional , informative and easy. Any questions I had was quickly answered .
The VU staff was beyond friendly, professional and stayed on top of everything through the entire process. Very quick and easy 30-day process from start to finish.
