Great staff that answered all the questions
They were fantastic I greatly appreciated all the hard work they did!
Brian, Jennifer and their team did an outstanding job making our buying experience the best and easiest ever. This team is unbelievable!!
Second time using veterans united they make the process as easy as possible
My wife and I went into buying our home with little knowledge about it. All we knew is what we were told from others and the research we've done ourselves, but when we started to work with Veterans United, the process became so simple and so easy. We had minimal glitches, and at every step of the way, they were right there with us making sure we had everything that we needed. I would have to say people would be foolish as veterans to go with any other company
Everyone was friendly, helpful and sincere. Thank you for making OUR DREAMS COME TRUE!
Everything was great and felt super easy! Thank you Veterans United
Thank goodness for people who care about making the buying process less intimidating. Thank you Mike and Tanner!
Although hectic at times, this was perhaps the smoothest move we’ve had, and we’ve moved a LOT!
The first team I worked with on buying my old home with tobey did great. This team didnt seem to be on top things, weren’t very responsive or have answers right away. Feel like I got robbed paying the cost I did for this service this time around. I will refinance as soon as the rates drop and will not recommend
Response from Veterans United
Hi Dylan,
I’m really sorry to hear this experience didn’t match the level of service you received the first time around—and certainly not the experience we want for any of our Veterans or their families. It sounds like we missed the mark in keeping communication clear and consistent, and I can absolutely understand why you’re frustrated.
I’d love my team to have the chance to dig into what happened here and see how we can improve moving forward. If you’d be open to sharing more details, please don’t hesitate to reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re here Monday through Friday from 9 a.m. to 5 p.m. CST, but please reach out anytime, and we’ll get back to you as soon as we can.
From start to finish Nick and the gang
The delays and changing my targets for what was needed to close was absolutely ridiculous. I almost headed back to Michigan and left yall to yourselves.
Response from Veterans United
Hi Joshua,
I’m really sorry to hear about the frustration you experienced during your loan process. Delays and shifting expectations are incredibly stressful, especially when you’re trying to make everything come together for closing. I can completely understand how this situation might have made you feel like throwing in the towel, and I hate that it came to that point for you.
We aim to make the homebuying process as smooth as possible, and it sounds like we fell short here. We’d love the chance to dig into what happened and see if there’s anything we can do to improve moving forward. If you’re open to sharing more about your experience, please feel free to reach out. You can reach my client advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime.
If you are a veteran looking to buy, use Veterans United. They worked wonders with our credit rating to put us in a house. Thank you.
I entered the home buying process intimidated. Having never purchased real estate before I had heard plenty of horror stories. But every person I’ve interacted with from this organization has been the image of professionalism.
Lots of hurdles to get through and Marie was there every step of the way.
VA loans NJ are exceptional!
