Everyone on the team will take care of you like family!
Highly recommend, the staff is transparent and have your interest in mind.
A lot of miscommunication between team members. A lot of
Miscommunication between lender representatives and us. Lengthy time to get back to us when voicemails at left for a urgent response. Last minute requests which delayed our closing several times! Would tell us one thing and another team member would tell us A another. I would get the required documents in and then it would change last minute and delay closing. Lenders delayed closing 3 times and cost me over $5,000 in Uhual and hotel fees. And ofcourse we could not back out of the deal because we would lose all money invested, so they had us by the balls. Caused a lot of emotional damage. Destroyed my mental health. Fyi this purchase involved a move from Chicago to Texas with a given approximate close date of June 29th. We didn’t close till July 18. It was a disaster dealing with this company. As soon as I can refinance I am out and never returning. I do not recommend. We are seeking attorney advise.
Response from Veterans United
Erik,
Thank you for this feedback. I’m incredibly sorry for all the stress and delays you went through here. While we make every effort to give you an exceptional homebuying experience, we get that it doesn’t always turn out that way. Our Client Advocate team continues to be available to you. Please don’t hesitate to contact Kristen directly if you need anything else.
Sincerely,
Kendra, Client Relations
After using veterans united it made me wonder why anyone wouldn’t use them. From the top to the bottom everyone who worked on my loan made it so simple that even my dog could do it.
It started out stressful because it is a lot that goes into it but thanks to my loan specialists Vishal and Christy I finished strong!!!
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Very good and quick on things at least for the team I had work with me.
I was worried about timing with the loan closings, my current home was in contact to sell & I intended to use the proceeds from my sale as part payment on my new home. Everything went sideways & my buyers backed out. Ashley & Olivia reworked my loan so I would not loose my new home,, a great team to work with!!
Veterans United is the BEST! We would highly recommend them over any other! Our team was fantastic and stayed wuth us throughout the process!
Do not think twice. Veterans United is the way the go! They are a company that cares for you and your family. THANK YOU VETERANS UNITED!
Julia Koenig was spot on with answers to all my questions and guided me through the process seamlessly. She was very responsive and was very helpful in getting all the documents to make the loan possible.
Jordan Longshore was very helpful in answering the day-to-day questions Nancy and I had. A dream team; we were lucky to have each one of them.
