The team that worked with us thru this process was outstanding. I have purchased many houses and this team was the best by far. Always available and always updated status. Great job guys
The process is so streamlined and the platform to upload document etc is so easy to use.
They are fast and efficient! Answered all questions in a timely manner.
Absolutely best people to ever work with. They've gotten my original hone loan and now a refinance. I couldn't have given any recommendations to become better than they already are.
The entire process with VU was great.
Zach and his team were awesome in my home purchase. They answered all my questions and were always there for me. I would definitely recommend their services.
The staff at the VA were always keeping me updated on the process of the loan and when items were needed. A big thank you to Shelby E. and Rachael who where great to work with and always contacted me just to check in and let me know how the process was going.
Don and his team made the process very easy and smooth. Very responsive and helpful through everything
The worst experience I’ve ever had in my 11 home purchases I have had.
Response from Veterans United
Hey Tuan,
I’m really sorry to hear that this was the worst homebuying experience you’ve had out of all your purchases. With as many homes as you’ve bought, you know what the process should feel like, and it’s clear we missed the mark this time. You deserved better communication and support along the way, and I truly regret that this experience caused so much frustration.
We take this kind of feedback seriously because it helps us see where we can improve and ensure no one else feels the same way. My Client Advocate team would really appreciate the chance to talk with you and learn more about what went wrong. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
The team is worked with where on point. Never had to wait long for a response or issue to be taken care of. The loan went quickly with very little pain. They stayed in contact the whole time and even with a fast loan they did really well tracking and finishing everything
Brian, Jennifer and their team did an outstanding job making our buying experience the best and easiest ever. This team is unbelievable!!
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I never had any issues if i needed them they called, if i had questions they awnsered, if i was confused they would explain. Loved dealing with them would 100% recommend
My wife and I went into buying our home with little knowledge about it. All we knew is what we were told from others and the research we've done ourselves, but when we started to work with Veterans United, the process became so simple and so easy. We had minimal glitches, and at every step of the way, they were right there with us making sure we had everything that we needed. I would have to say people would be foolish as veterans to go with any other company
Amazing team and experience through the entire process.
Second time using VU and as usual it didn't disappoint.
