The team did an excellent job keeping everything on track and moving forward as fast as possible
The entire process with VU was great.
They were great to work with. Getting a return call on questions is something they need to work on.
Everything went the way they said it would. Very Knowledgeable and
Helpful. I would recommend them again and again.
This company was referred to me and it definitely was an awesome experience from the beginning to the end. Never have I experience so many caring and concern individuals who was so extremely professional. It was almost overwhelming but in a good way.
Worse experience of my life other than the death of a loved one.
Response from Veterans United
Hey Margaret,
I’m so sorry to hear that your experience with us felt that painful. I can’t imagine how difficult that must have been, and I truly wish things had gone differently for you. No one should ever feel that kind of stress or disappointment during such an important moment in their life.
We take feedback like this very seriously and want to understand exactly what happened so we can learn from it and make things right where possible. My Client Advocate team would really appreciate the chance to connect with you and listen to your story in more detail. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
Quick and easy process
Brian, Jennifer and their team did an outstanding job making our buying experience the best and easiest ever. This team is unbelievable!!
What can I say
The ENTIRE staff has made me comfortable and aware of everything that happened during the loan process of my new home
With the deepest appreciation I say “THANK YOU” Paul,Derick,Michelle and the entire staff
This world needs more caring people like these folks!!!!!
Gar
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Experience first-hand why 357,808 homeowners give us a perfect score!
Veterans United is full of perfect people that help you out with your mortgage. Highly recommended saving me money every day and they keep looking out after you after you close.
The process was extremely smooth! Not only was our loan officer readily available even over the weekend for us to get real time info on houses we were looking at. Our loan processor as well was great to work with, quick with responses whether by email or text. We also had calls along the way from others with Veterans United to make sure everyone & everything was going smoothly and on track and offered additional help with knowing about other services Veterans United had to offer. I would 100% recommend!! Thank you Veterans United for making a very stressful time in our lives a bit less with the ease of the loan process!
My wife and I went into buying our home with little knowledge about it. All we knew is what we were told from others and the research we've done ourselves, but when we started to work with Veterans United, the process became so simple and so easy. We had minimal glitches, and at every step of the way, they were right there with us making sure we had everything that we needed. I would have to say people would be foolish as veterans to go with any other company
Patient and professional with my loan. He kept me updated every step of the process. A pleasure to work with.
The staff around us during our purchase was extremely helpful and was always open to answering all the questions we had. Even though some of them were dumb questions.
