I think I have already covered everything in my two other comments, but, suffice to say, I am very satisfied with my experience.
Everyone there is so nice and helpful.
Exceptional service! Despite a few hour time difference the team always got back to me in a timely matter and kept me updated every step of the way.
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This is the second time that Clayton has helped me and both times he was awesome. Taylor and Brayden were great too. I will be back again.
This is my second mortgage with Veterans United and both times the loan officers made it easy and were on top of things throughout the process. All involved were easy to contact and their response was excellent.
If I could rate Jerry and his team higher than 10, I would! I’ve used Veterans United several times in the past and they have made it a pain free experience to obtain a home loan or refinance.
Tom and his team are a godsend. Every step along the way they were there for me. Explained to me why certain documents were needed and the lending process in its entirety. Would definitely recommend tom and his team without a second thought
John and Team were fantastic! Very helpful throughout the whole time.
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I was not happy with all the delays in closing and No one was able to provide me with a clear answer regarding my property tax exemption .....It went unexplained until closing day and If the proper research was completed the delay in this matter could have been avoided
My loan officer, Randee, was the best! Great communication, very responsive, explained everything.
So I couldn’t have asked for a better loan team then Terri Behrens and Jackie Cox. By far outstanding during the whole process. Terri was able to answer any and all questions I had while making the whole thing super painless and stress free. Even more so since I am in the Navy and stationed overseas at the time during the home buying process. She worked with me and hooked me up with the perfect realtor and got me in a home for my return stateside. If I could give a higher rating then 10 I would. Already recommend them to my friends, and will definitely use them in the future.
Tim along with the support team made my home buying process pretty simple. In instances where I did not quite understand, someone from the team was always quick and ready to provide clarification. I appreciate the support that was provided.
Veterans United dropped the ball big time and at the last minute they realized we needed a water well tested. veterans United knew from inception that we were building a home on well water but someone did not read my information and this delayed our closing by 8-10 days! Not happy with veterans United at all about this
Response from Veterans United
Hi Robert,
I'm sorry to hear how frustrating this experience was. I understand how disappointing it is to have your closing delayed, especially when you're expecting everything to come together at the finish line.
I reviewed your file, and I can see there were documents related to the well and the required testing that were still being finalized before closing. I understand that doesn't make the delay any less frustrating, and I'm sorry for the impact it had on your homebuying experience.
I'd appreciate the opportunity to learn more about what happened and discuss your concerns directly. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
