Been through home purchasing a few times, but this was the first time doing it from out of state. Always a bit of a headache, likely 10x worse remotely. The group worked together to keep things on track insuring it went as smooth as possible.
Yall were so helpful. Anytime I had a question, you were there to help.
It was a very smooth home loan experience.
I didn't even mind all the to do list!
Thanks guys. I really appreciate you.
As close as possible to having a local office to visit through this process. Very professional. Quick responses. Made it so much easier than we feared it would be!
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
No complaints 👌
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I felt significantly important and my case was a priority to be completed in a timely manner.
Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!
Very professional and quickly to respond to get the answers your looking for
Everyone from the start to finish were absolutely wonderful and encouraging. You made this process a wonderful experience.
Nick made me feel so safe going through this process. I have trust issues and I can be pretty pessimistic about things, but Nick was wonderful in explaining everything to me, giving me updates on the process at every stage. He really listened to my concerns and focused on allaying them. He was also very proactive preemptive, bringing up questions that I had but hadn’t been able to formulate and verbalize yet. He was kind and approachable without being the overly enthusiastic, over bearing “salesman” type. I could let my guard down.
My experience with Veteran's United started out great, however, by the time that I reached closing I was within a hair's breadth of walking away to find another lender. The communication with Britany went downhill and it started when I was trying to submit the FSBO contract. I accidentally had sent it to a family member instead of Britany, of which the mistake was not caught until a few days later, however, it could have been caught sooner if Britany had followed through on calling me when she was supposed to therefore this caused my interest rate to be pushed out an entire week because Britany had gone out of town. I had sent several emails requesting that Britany contact me for various things in regarding the loan, however, I never received a call from her directly. Rather I would receive a random call from the concierge or her 2nd; if that even happened. To wrap things up, there was no conversation to go over the closing paperwork. Documents would just be sent to me via the portal with zero explanation. One of these being for me to sign declining the Energy Efficiency funds. There was no communication with me as to why I had been declined and it was not until I actually got Britany on the phone and she did some digging that I actually could qualify for EEM, and just needed to send additional documents on what I was going to be having done. Even to this end, there was no follow-up on the amount that I would be approved for and I did not know what that was until I went to closing. As for the closing documents, the first time I had received them my middle name had been misspelled, to which I had caught the night prior and told the office. A corrected version was sent to me to be signed, however, this corrected version did not make it to the title agency which caused me to go back to have the paperwork re-signed. There was zero communication on my needing to go to closing with a check or cash to pay my end of the closing costs. Granted this partially falls on me for not having read the documents fully, however, the VU is not blameless as there typically is a conversation between the lender and their client to ensure there are no discrepancies prior to going to closing.Overall, I would not recommend Veteran's United which is sad as this is the lender that helped a family member with buying their home and they had the exact opposite experience. I would re-think the business model and remove the redundant positions. There does not need to be 3+ people reaching out for one loan. If there is a member out, then the loan officer should be reaching out, not another stranger.
Response from Veterans United
Hi Danielle,
I'm sorry to hear that what started as a positive experience became so frustrating. Buying a home is a big milestone, and the last thing you should feel is left in the dark about important details along the way. I can understand how discouraging it must have been to struggle with communication and face unexpected challenges so close to closing. I appreciate you taking the time to share your experience, especially the concerns surrounding the EEM funds and closing documents. I know this wasn't the experience you had hoped for, and I'd really appreciate the chance to learn more about what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Harley and Becca were awesome!
