Ken was my loan officer and he did great. Got us the best rates possible in this crazy time we’re living in. It was a painless process from the very beginning. From Joshua to get our info to the end with Ken and the team. Has been wonderful and I’m sitting our new home. As I’m writing this.
This was my second loan with Aaron. Both times were pleasant experiences. Aaron and Brayden were very professional and engaged throughout the loan process. Due to that, I would absolutely work with VU again.
Jackson and his team did an amazing job answering our questions and guiding us through the process. Many thanks to the talented team that made for a smooth home buying experience!
As the old saying goes, “ if you can’t say anything nice, don’t say anything at all”. Nuff said
Response from Veterans United
Hi David,
I’m sorry your experience left you feeling this way. While you didn’t share the details here, I’d appreciate the opportunity to understand what happened and hear more about where your experience fell short.
If you’re willing to talk with me, please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Veterans United is unparalleled for home buying. I don't think other companies that say that are VA-backed can do what the people at VU can do. The process was well-detailed. The team I had went above and beyond to help me get my first home and become a homeowner.
This was by far the easiest home purchase I have ever even heard of much less expereinced first hand!! Kelsey was the absolute best and so responsive!!! I would highly recomend her to any of my fellow Veterans!!
I'm almost at a lost for words to describe the amount of understanding, knowledge, patience and care I received from Michael, Landon and Nicole! They have truly made buying my dream home a great and memorable experience that I will always treasure! Veterans United, OUTSTANDING!!!
I’m so grateful for Veterans United. The process with purchasing my first home was very smooth and I was well educated. Such a trustworthy company because they kept their word and followed through on their promises. They helped me through the entire process. Getting approved to moving in. Simple process makes me excited for future opportunities with Veterans United.
The whole team was helpful throughout the process of buying my home. The website was super helpful guiding me through all of the tasks. Because of all this, the process was relatively stress free.
The whole experience was smooth and efficient. The staff did an excellent of keeping us up dated w on what was done and what needed to be done.
Absolutely amazing job by everyone! I can not complain about a single thing. Everything was smooth with no major hiccups. I will forever be grateful for the team and their knowledge and willingness to answer all of my questions.
I will recommend Veterans United to any of my veteran friends they help me purchase the home of my dream and they did an outstanding job Jacob Jenny Nicky and all the others did a excellent job and helping me get into my new home and I appreciate them very much and I will always recommend Veterans United
I (an Air Force veteran) decided to use Veterans United because I was so impressed with the smooth process of the purchase of my home in 2018. The experience I had was even better than my experience in 2018 and I didn’t even think it was possible. First of all the platform online on a computer or mobile device is excellent and so user-friendly. However, the main thing with Veterans United is there impeccable service with every staff member. They are with you every step of the way helping you out in anyway they can additionally the realtor (Jasmine) that Veterans United connected me with with Oregon first reality was stellar. With the combination of Jeff as the lead for Veterans, United and Cristina working along side of us and Jasmine working on the local level it was a smooth and seamless process. Absolutely, without a doubt I would recommend this agency to our Veterans.
Rob and The whole were fantastic i highly recommend them to walk you through the process of home buying
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This is a hard review to write. I would like to start by saying Chris Campbell is amazing. He worked so hard for us and fixed every problem we faced. This review does NOT reflect Chris as an individual at all.
We felt as if the ball was dropped several times in our case. Many mistakes were made that could have cost us our new house. We had to resubmit the same documents over and over. Important things (ie: appraisal) weren’t submitted on time, which almost pushed back closing (which wasn’t allowed per our contract with our builders), and the money was wired to the incorrect place during closing. We sat at closing for three hours just waiting for the money to arrive in the correct place. These are just the large mistakes we encountered.
We felt as if Nick Gemming was inconsiderate and disrespectful in some situations. In the nicest way possible, it was hard to work with him towards the end.
Chris Campbell, however, worked so hard to fix mistakes that he didn’t cause. He updated us frequently and worked tirelessly to make sure we closed on our dream home. I can’t thank him enough and am so glad we had him on our team. He needs a raise!
Overall, we are in our house. That’s what matters.
Response from Veterans United
HI Deanna,
Thank you for taking the time to share such thoughtful feedback. I’m glad Chris was a steady source of support throughout the process and worked hard to keep you informed and help get you into your new home.
At the same time, I’m sorry there were so many stressful moments along the way. Having to provide documents multiple times, worrying about the appraisal and your closing timeline, and then spending hours at closing waiting for funds would understandably take away from what should have been an exciting day. I also appreciate you sharing your concerns about some of the interactions you had during the process.
I’d welcome the opportunity to learn more about your experience. You can reach the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
I’m glad you ultimately made it into your dream home, and I appreciate you recognizing Chris’s efforts along the way.
Sincerely,
Claire S., Client Relations Manager
Drew and his team were excellent. They were professional and were available even after work hours. They answered my questions clear and concise. I would 100 times recommend Veterans United every time.
Great Expirence!
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Great customer service and always willing to answer any questions you may have.
Veterans United was amazing. We had not one issue from start to finish.
