I truly have no complaint about this whole process. Everything went smoothly and I would recommend to any of my veteran friends looking for a home. I couldn’t be more pleased with my loan team.
During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.
The work was done as quickly as possible, since the other real estate agent was not a real estate agent and just wanted her money. But as far as the whole process the loan fulfillment could not have been any better
everything was awesome no complaints.
Communication on what was going on with the issue was not very good. Law firm, sellers agent and buyers were constantly calling me for updates.
Veteran untied made the whole process as easy as one could hope!
As a first time Homeowner and reaching the finish line of finally having been able to purchase my dream home thanks to my wonderful team at Veterans United is still an unbelievable feeling! Andrew, Kaitlyn & Allie were there with me every step of the way, making sure I always knew what was going on, very patient and honest, friendly, respectful of my work schedule and attentive. Qualities that are imperative in such a crucial process when buying a home. I had the most wonderful team and for them and Veterans United I am forever grateful!
I am writing to express my dissatisfaction with the service I received during my recent purchase in September/October 2025. I found the experience highly unsettling and felt taken advantage of.During the purchase process, the interest rate dropped to 5.8%. I was explicitly informed by my loan officer that he would lock in this rate for me, with the possibility of it dropping further. Unfortunately, the rates increased back to over 6%, and I was ultimately financed at 6.628% instead of the promised 5.8%. Despite my representative's denial of committing to the 5.8% rate, I was assured otherwise, which led to significant disappointment as a first-time buyer. I sincerely play on words, and as a first time buyer, I was definitely fixated on the 5.8% and no one could tell me otherwise. I was very excited…At least at that point in time. Whatever happened to, “the phone calls are recorded for quality assurance purposes“? Pretty ironic that the phone call was not recorded.Additionally, the loan terms were altered before closing, with additional terms added, further complicating the situation. Given my circumstances, including having signed a second extension on my rental apartment and the impending expiration of my lease, I felt compelled to proceed despite my reservations (100% Disabled Veteran and family with special needs child).To add insult to injury—My daughter is attending college on a Volleyball scholarship…Veterans United sent a gift for BASKETBALL…smh. No, I’m not being ungrateful…I’m just being really mad and pissed off! FILTERED!Just goes to show and prove…It’s all about that “dollar bill”!I am profoundly disappointed with the service provided and believe that this company should not be associated with Any Veterans.
Response from Veterans United
Hi Darryl,
I’m really sorry that this experience left you feeling disappointed and frustrated. Buying a home should be an exciting milestone, especially as a first-time buyer, and I hate that you walked away from this process feeling misled. I’d really like my team to take a closer look at what happened with your rate lock and the changes to your loan terms before closing. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com so we can talk through this.
I also hear your frustration about the gift. It was meant to be a small token of appreciation, but I can see how the mix-up might have made it feel impersonal. That’s on us, and I appreciate you sharing that feedback.
I know you put a lot of trust in us during this process, and I appreciate you taking the time to share your experience. I’d really hope we have the chance to learn more and see how we can do better.
As a proud military veteran, I cannot express enough gratitude to Veterans United team for their unwavering support they provided in helping my family secure a VA home loan. Their exceptional service has completely transformed our lives, and we are forever grateful for their dedication and expertise.From the moment we contacted Veterans United, we were treated with the utmost respect and understanding of our unique situation as veterans. Their team of professionals took the time to listen to our needs and concerns, walking us through every step of the process with patience and clarity.One of the standout qualities of Veterans United is their knowledge of the VA loan program. They have a deep understanding of the intricate details and requirements, making us feel confident that we were in good hands throughout the entire journey. They effortlessly navigated the paperwork, ensuring a smooth and timely approval process, which took a significant burden off our shoulders.Moreover, their customer service is second to none. Communication was prompt, consistent, and reassuring. Whether it was via phone, email, or in-person meetings, we felt well-supported and cared for, knowing that our questions would be answered promptly.Veterans United's dedication to ensuring that veterans and their families receive the best possible service is truly commendable. They went above and beyond to find us the most favorable interest rates and loan terms, tailoring the options to suit our financial needs. Thanks to their efforts, we now have a beautiful home to call our own, and we can confidently say that our future is looking brighter than ever.The impact of Veterans United's support extends far beyond just helping us secure a home loan; they have shown us that there are companies out there who genuinely care about veterans and their families. Their commitment to the well-being and success of those who have served our country is something that will stay with us for a lifetime.We wholeheartedly recommend Veterans United to any fellow veterans seeking assistance with a VA home loan. Their professionalism, expertise, and heartfelt dedication to supporting veterans make them an outstanding choice. Thank you, Veterans United, for making our dreams come true and being there for us every step of the way!
Thanks for the work to help a veteran
I submitted a request for an estimate on what I qualify for, not expecting anything to come of it. But less than 60 days later I'm in the house of my wife and I's dream. Everything moved as smooth as possible. My designated team was on top of it every step of the way. And the user interface for uploading documents is so straightforward and easy to use. This is my first time buying a house and I couldn't be happier with the experience.
Overall, I would not hesitate to use VU again if/when I buy my next house. I was very apprehensive about using a lender that I couldn't physically meet with. The team however, was more available then when I had done my last loan in person. Also, rather than give me reasons why we couldn't do something, the team found ways to make things happen.
Oh boy where to start. Honestly was hesitant to use them. Now am glad I did. Explained to Matthew that we were just starting our look and he didn't push but let us know he was there. Once we said let's do it it was game on. Daily contact was a huge blessing. Do your to-dos people and they will do there part. Amazing job 30 days from bid to close. Matthew and his team were amazing as well as Laura and the Wind River Realty folks. YEEEEHAW.
Try and speak in layman’s terms when sending emails, buyers who don’t do this regularly, especially idiots like me, don’t understand real estate jargon and acronyms. It’s frustrating.
Thank you Veterans United!! Shawnee and Kimmy were amazing in helping us purchase our first home!
Aaron was absolutely incredible and always helped me with all the questions! Absolutely would recommend him to anyone else who I know who's interested in buying a home. Darien had so much patience in waiting for me and searching through so many homes! He was such an awesome realtor! Definitely would recommend him!! I had a absolutely incredible experience with VA! Thank you!!
