Mr. Ward and his team were very patient as well as available for all of our questions. We had a sudden PCS move to support a very important mission and my wife and I had to rush to get settled into a new location. Having used Veterans United previously, we reached out to Travis and he helped get us going into a new home. Thank you and outstanding service!!
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Simple. After things to do are complete your home free one way or another.
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Everyone was patient with me and that was truly appreciated. Sometimes I felt that I may have come across as being rude, but they never took it that way and was quick to respond. There were some things that I didn't understand but they were there to explain what it was in a way that made sense to me. I would definitely recommend VU to friends and family.
We had a wild ride (seller side) for my home buying experience. Michelle rolled with it and got me to the finish line.
Veterans United made the home-buying process easy and stress-free. Everyone was incredibly friendly, professional, and genuinely cared about helping me every step of the way. They did an amazing job, and I couldn’t be happier with my experience. Highly recommend!
Thank you everyone for making my first time home buying experience fast and smooth. I appreciate everyone's prompt communication and knowledge throughout the whole process. I felt like I had the best team to work worth in helping me purchase my home.
Alec was absolutely amazing to work with! I went into contract on 3 homes and had to cancel the 1st 2 due to inspection findings. Always genuinely supportive and helpful, Alec was extremely resourceful in aiding with any obstacles encountered. My closing was complicated because the seller/selling agent was difficult to reach and uncooperative in a lot of ways. Alec worked extremely late/early after hours to help ensure closing could occur on time. Thank you So Much Sir!
Veterans United is awesome! They were extremely helpful and walked us through the home buying process!
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Professional courteous friendly and reliable very knowledgeable
Colin and the team were seriously amazing. He was extremely patient in answering all our questions and gave very clear information regarding the loan and process. His effort and communication was one of the reasons we went with veterans united.
We are so happy with our new home! Cole at Veteran's United and his team made it a seamless process. They were always available to answer any questions we had.
This has been the easiest process ever. Everyone has been super helpful and polite, and the app is super user friendly.
I wasn’t ever able to get ahold of anyone on my team with veterans united. Nothing was ever explained to me by them and I hate that everything communication wise was done through the app and email.
Response from Veterans United
Hi Daniel,
Thank you for sharing your feedback. I'm sorry to hear you left the process feeling unsupported. We understand how important it is to be able to reach your loan team and receive clear explanations throughout the homebuying process, and I apologize that this wasn't your experience.
While many of our tools are designed to make communication more convenient, we understand they should never replace personal, timely conversations when they're needed most. We appreciate you bringing these concerns to our attention, as feedback like yours helps us identify opportunities to improve.
If you have any additional questions or concerns, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Alex and the entire team. John Kirby, and Madeline were all amazing! How easy it was to reach all of them, and the speed at which they were able to reach back out was truly phenomenal. Closing in 23 days... WOW!
I asked to do things with pen and paper, because I am not adept with the internet or a computer. They insisted on using internet. That was very frustrating for me. However, Ashley was quite helpful when I hit a snag.
