Overall was a pretty frustrating experience. There were too many people handling our loan. We had to send multiples of documents due to loss or missing between agents. There was a huge lack of communication with agents except Mike. At one point they emailed to ask if we were still interested in moving forward.
I know it’s a long process and can be frustrating, but communication on the process and less hands to pass through would have made it so much better.
Lance Nilson, Anthony Graziano, and the rest of the Veterans United team were absolutely amazing and did everything they could to help me get into my first home! Thank you so much!!
Fast, efficient & very easy to work with.
I had a great experience buying my first home with Veterans United. The support covering all of the components from insurance to security, was immensely helpful.
They have taken very good care of us and keep us up to date. Wonderful and easy to work with.
This has been my third home purchase utilizing Veterans United and they have been fantastic everytime. They make the streamlined and easy.
Jordan and his team did a fabulous job helping me as a first time homebuyer! The knowledge they hold in the services they provide is unmatched. I rarely needed to ask any additional questions because they were extremely thorough. If i did have any questions they were answered promptly. They are all amazing at what they do and you can tell they truly care about their clients! They made the loan process a breeze for me and helped me feel confident. I would recommend everyone to use them if the option is available.
VU Team is a team of professionals. walks you thru every step.
We would like to thank Jake Albers and vos team for the profesional Service they offered us, throught our home buying process! Jake was hands on every stop of the way! His constant emails, calla and text messages were beyond our expectations. We recommend Jake and his team without reservations.
The process was streamlined and easy as most everything was provided in great detail with plenty of assistance.
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Couldn’t ask for a better, highly professional and customer driven focused mortgage lender! My realtor, Kevin Owens, had made this specific recommendation. I have to say the entire staff was extremely top notch and really helped each step along the way. (HR did a great job assembling this team!) They also had a great management data portal system that was easy to use, follow, and understand which really complimented the home buying process. This was my 4th total home purchase and they far exceeded my expectations as well as any previous lenders used! The one thing that really meant the most to me was that United’s Team actually took the time at the end to hand write and mail me a thank you note! Unheard of in this day and age!! But.. very much appreciated!! Do not hesitate to use Veterans United as I wholeheartedly give them the best and highest recommendation that I can!l
Mike Kane and his team are the best! If you're looking for a new home, call veterans United ask for Mike and I promise you will be glad you did! Very professional, knowledgeable and friendly people there to help with anything you need! Thank you Mike and your team for your hard work in helping me with my new home!
So much paperwork, seemed like doing it over and over
Communication wasn’t there, I was told a few days before I needed well test done that I needed one when the results take a week to get back which stopped the refinance process and cost us another 2,000 payment for that month when we were planning on skipping that month. I was sent on a wild goose chase for documents that I had already sent in and was told I needed to resend them but when I asked another person there I was told I didn’t need them. I was also told by the VA that I didn’t need flood insurance and the underwriting team at Veterans United said it didn’t matter what the VA said they said I needed it and that was the last word. We had to have another appraisal written up just for them with flood insurance. The process wasn’t easy and it was very stressful.
