The entire team was very professional and excellent to work with. The process was smooth and efficient.
Overall my experience was beyond exceptional. My home buying team was amazing all around. From my Realtor Dylan and his team, loan officer Aaron, loan coordinator Christy and Dez our concierge. Everything one did an amazing job. Our entire process from finding a home to getting our keys to our new home took a month. Thank you Veterans United and everyone on our team!!
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You guys made the home buying experience SUPER painless Chris and Justin were nothing short of amazing.
Five stars to Craig Brumfield and his team for helping me fulfill a lifelong dream of being a homeowner. Five stars to the team at Lighthouse for helping me get my credit score up to VA qualifications. With their help, my credit score went from around 608 to 691. I would recommend to anyone who has served for this great nation to let Veterans United be their guide to homeownership.
Wesley and the team were phenomenal throughout the entire process. I was happy to work with them and they couldn’t have made the process any more simple. Great communication and fast responses. Thank y’all!
No, I would not recommend it to anyone. It was extremely stressful, too disorganized, poor communication, not enough information given, and very confusing to go through . I was recovering from a surgery and they made the stress from that even worse. I had a fainting episode and had to go to the hospital again during this period of waiting for everything to go through.
Response from Veterans United
Hi Jeremy,
I’m really sorry to hear how hard this experience was for you, especially while you were recovering from surgery. Going through a home loan is already a lot, and feeling confused or left without the information you needed can add stress you shouldn’t have had to carry. I can understand why this left such a difficult impression.
If you’re open to talking more about what happened, we’d really appreciate the chance to review your experience and see how we can support you better. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically follow up the next business day.
Thank you for sharing what you went through. I’m here if you’d like to talk.
Everybody at Veterans United that I either talked with or corresponded with through emails and texts were very knowledgeable and very cordial always willing to help would answer any questions that I had.
everything went smooth and the staff was there all the way to help out with any questions and help to resolve them
The care and understanding of the men and women at Veterans United provided me with an experience that I can only describe as outstanding and very satisfying. As a veteran, it is a good feeling to know that there really is an organization dedicated to helping me and not just talking about it. Excellent, absolutely excellent.
