Tyler and the team were great and made our first home buying experience as stress free as it could be! I recommend to any veteran or anyone using a VA loan.
Stephanie Pantaleo and Rachel Bruce were very prompt and patient with me from the beginning through the end of the loan approval and closing escrow process. They made everything easy to understand and uploading the documents to the VU website with your account was unbelievably fast and easy as well secure! I would recommend VU to all homebuyers!
The team had poor communication. There was a lot of finger pointing. It was always well Celina said but when asked Celina never knew what I was talking about. Due to my experience, I would never recommend Veterans United to anyone.
Response from Veterans United
Hi Dorian,
I’m really sorry to hear about your experience. It sounds like the communication on our end caused a lot of frustration, and I understand how disappointing it must have been to feel like you were getting the runaround. That’s not the kind of service we want anyone to experience.
My team here would appreciate the opportunity to learn more and see what we can do to address this with the team. If you’re open to chatting, please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but if you reach out outside those hours, we’ll respond as soon as possible.
My team did exceptionally well dealing with everything and they took the lead and went to work and dealt with everything head on and the closing they work to get the best deal they could
Wonderful and tentative staff, very quick to respond to selling agent and title agency.
I will be talking to my Veterans who are in the market for a home and referring Kedric and Carson because they didn't steer me wrong and I know with them that my fellow vets are in great hands.
I was always entrusting of big loan companies because of what you here. Veterans United treated me like I was gold. It seemed like alot of paperwork but Shelbi guided me through with Colin watching over the process over getting the loan.
Big thx to Shelbi for keeping me calmed down and walking me through.
Thxyou Veterans United
Jim
Veterans united is an amazing team of people who's goal is to get the veteran into a home, and helps you along the way in anything that may come up. The team is has a goal in mind, and do everything in thier power to see that goal met. I would and will recommend Veterans United to any Veteran who is looking to buy a home with thier earned VA homeloan benefit. Thank you team
People at veterans united place a high value on customer service. If you’re looking for people that will go the mile for you this is company to put your trust in.
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I feel like I had a great team that cares about their veterans and I would 100% recommend to others who struggle and or don’t know where to start.
No need to shop around, Veterans United is a worry free company to use when you want your home! We felt like family by the time of the final underwriting process arrived. Such a great group of people to have handle such an important financial task.
Very helpful every step of the way!
