Great experience and easy to keep the ball rolling with the to-do list
Thanks for your part in the preaproval process, answering my questions and concerns during closing. It's a dream come true.
Veterans United worked great for me! The team was able to keep me informed and ahead of the game all the way! Thanks again!
My wife and I got our first house but wouldn’t want to go through that experience again definitely felt unsure if we was getting the place and wasn’t explained well or at all about every process so we never knew what was going on.
Response from Veterans United
Hey Johnathon,
First off, congrats to you and your wife on your first home! I’m truly sorry to hear that the journey to get there was so stressful. Buying a home should be an exciting experience, not one filled with uncertainty. It sounds like we could’ve done a much better job of keeping you in the loop and explaining each step along the way. I understand how important clear communication is, especially when it comes to such a big decision.
If you’d like to talk more about what happened, my client advocate team would be happy to listen and see if there’s anything we can learn from your experience. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, but please reach out anytime that’s convenient for you.
I would highly recommend doing business with Veterans United. It's clear they want the homeowner to succeed. They will expect a lot of information from you--provide that info and rest assured your loan team takes their responsibilities very seriously. My loan team, Brad Strubel and Kimmy Sanders were always there to explain every step and answered every question my wife and I had. We had many conversations during the process and all were positive, reassuring and professional. Also, the online interface was very intuitive. It was extremely easy to follow the process and meet all of my suspenses. Thank you for connecting with my Wife and I with our dreams!
Absolutely Amazing!
Thank you so very much!
First class experience! Grateful for the VU team that supported me with this purchase.
You will not regret using Veterans United! My team was really amazing and I'm so grateful for them. Nick and Kathy you guys rock. Thank you.
The whole team was great to work with. Everybody was friendly and helped with everything that I needed. I would say I had the best team to work with.
Veterans United made buying a house a wonderful and stress-free experience. They are experts in their fields and make buying a house fun and exciting. Veterans United makes the process easy and enjoyable whether you are buying your first, or tenth, home.
company did an outstanding job. I am very impressed
It was a seamless experience from start to finish. They found us the best realtor and lender and everyone really we could ever need to buy a home in an unknown state. Jesse our realtor knew the area and we were able to save time looking for only the properties that were best suited to our needs. Kris and Kathy were always making sure all my I’s and T’s were crossed. Josh rolled the red carpet out for us as our concierge was super convenient (great idea) we also got gifts which were nice (our dog and cat are even happy lol) Thank you all!
