Altogether my first time buying process was stress free and very easy and I am so glad i decided to go with VU!
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Veterans United made my first home buying experience a breeze! Made me regret waiting so long. They helped me get through any kinks in the process without hesitation. Made me feel like a person and not just a “borrower” or an account.
I would like to make it clear that there was one person on our “team” That was helpful, always available, and always honest and open regarding any questions we had during the financing process. This person was Dena Singh. Had she not been a part of this loan process we would have dropped his entire process and went with another private lender. She is an asset, and I would strongly suggest treating her as such. She is the only person who kept this loan viable for us.
Absolute professionals who will take the extra step to make sure you are always informed and taken care of. For my future home loans, I will be using and recommending VU from now on.
At the beginning of the process when starting to look it would have been nice to have a list of the documents that would be required to complete the purchase.
Having been a renter for over 20 years, I felt it was time to throw my hat in the ring and see if Home Ownership was a possibility. Having struggled with some negative credit and hardships financially, I sincerely felt, the Dream of owning a home, was exactly that, A Dream. Jason Brandau, changed my outlook on owning a home, and assured me, he would do everything in his power to make my dream a reality! Jessica Lund also played a major role in the successful outcome. Always available, and ready to answer any question I had. The team I was blessed with at Veterans United, not only exceeded my expectations, they made me comfortable in the fact that we all make mistakes, but it's how you recover that makes the person! Thank you Jason, Jessica, and the rest of the Team for helping me achieve my Dream of home ownership!!!!
My only frustration throughout the process was the time it took Sarah to respond to emails. She was great when she responded, but I sometimes felt like I was left hanging.
Josh was great! Great with communication and keeping you up to date and on top of things.
Easy process. Friendly, professional, timely communication from everyone who was involved in the process from pre-app to closing. We felt valued and important as clients of the company and staff. The welcome care package and personalized gift also meant a lot to us as it was over and above anything we would have expected.
This was an amazing process and extremely helpful for veterans! I would recommend Veterans United to everyone!
What more to say? Made my first time home buying journey totally stress free. The best agency, thank you Veterans United.
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Greg Heins was amazing as a loan officer! He was always available for questions and concerns. He returned calls promptly and was in contact with our realtor as needed which made the process of home buying smooth.
JD Parks was aIso awesome to work with in the underwriting process. He was also very available for questions and clarifications. They made the process so smooth and easy. highly recommend Greg, JD and the team, Mitch and Austin at Veterans United for taking great care with our home buying experience!!!
Overall experience was good. Everyone was very helpful and responsive with my questions and concerns. Their online portal is very easy to navigate and submit the necessary documentation.
Mike Smith and Lauren Goldberg with the rest of the team made buying a home a great experience. They are truly epitome of what a loan officer should strive to be. Consistent communication and stream line process they were able to meet a tight deadline to myself and family into my new home. They truly respect veterans and always thanked me for my service. I tell every veteran that is looking for a home to go with veterans united.
I would not hesitate to use this company again.
