We have been overwhelmed by how amazing the customer service has been! We do feel like this has been missing from today's society, so that makes VU stand out even more. We can't imagine trying to go a different route with this when we do move again.
Wow, what a fantastic experience with Meghan Kopka and the Veterans United Team! From start to finish, Meghan was in touch and working hard to keep me informed on our loan. Meghan and VU helped get my rate down to where I wanted it to be, and I truly appreciated their conservative approach to cost estimation… no surprises on closing day! 10/10, would and will work with them again. Thank you!
I had no idea how easy it was to buy a home. As a first time home buyer, I thought the process would be long and tedious but Joe Ferling and his team made it simple. Joe would stay on the phone with me to answer all of my questions and he always stayed positive and cheerful. He kept me in the loop when things were moving forward and let me know what to look out for. Everything is done online, which I truly appreciated. The list of To-Do's was also very helpful. I will always recommend Joe to my friends and family. Thanks for all of the help!
My veterans united team was the absolute best from answering my questions to helping me get security for my new home and even checking on me throughout the process they made it such an easy process.
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I would highly recommend United veterans home. Justin, Andrea and Julia took me by the hands and lead me to home ownership they never gave up on me. They was always respectful. They was very encouraging, thoughtful, and always treated me like my process was the most important thing I’m truly grateful for the team and I will always promote United Veteren Homes to my fellow service men and women highly recommend recommended.
Tony was great he made it happen it was a very short process. When we had questions he was there to answer anytime of the day are night.
Jessica and her team did an exceptional with handling everything to ensure that we close on our closing date and on behalf of the Oliver family WE GREATLY APPRECIATE YOU AND YOUR TEAM time and efforts. Thank you
Aaron was the best! Always responded in a timely manner and connected with me in a way I felt mattered. He knows how to guide you through, highly recommend!
Amazing team to work with! Would definitely recommend to others!
The ability to communicate is so limited, we were pushed to deadlines with ample time frames.
Response from Veterans United
Hey Trinity,
I’m sorry to hear the communication felt limited and that the process became stressful with rushed deadlines. I can understand how frustrating that would be, especially when it felt like there should have been more time to work through things.
We want our borrowers to feel informed and supported throughout the homebuying process, and I’m sorry this experience didn’t reflect that. I’d appreciate the opportunity to learn more about your experience and look into your concerns further.
Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Had a wonderful experience working with all involved.
Lisa helped us buy our house, answer all our questions, and helped us refinance! Everything from the beginning has been amazing and not stressful at all!
I feel they made a very difficult and stressful time less stressful by making things seamless and quick. Overall I was very happy
First of all being a veteran is the best thing but you could have ever done. Serving your country! Veteran United as fast an efficient will keep you informed all the transactions that you go through. I would recommend them to anybody that's in the home buying process.
