It's just a business transaction that went as well as should be expected. No problems
Response from Veterans United
Hey William,
Thanks for taking the time to leave feedback. I'm glad to hear there were no issues with your experience. While it sounds like everything went as expected, we always strive to exceed expectations. If there's anything we could have done to make the process smoother or more memorable, feel free to reach out. We're always looking for ways to improve!
The team was great from top to bottom from answering questions, to making sure things were going smoothly and keeping us up to date with the whole process. 10/10 would recommend to anyone that is interested in looking for a home
Veterans United has an amazing team. Everything was flawless and fast. Best service I’ve had in a long time.
The whole team did an excellent job responding to my requests in a timely manner. Even with numerous changes and short time frame, they made it work with no hesitation.
If you're uncertain about your home buying potential I strongly recommend contacting Veterans United. They not only helped me overcome unforeseen obstacles, they immediately helped me identify and execute achievable solutions. Clearly took the fear out of home buying!
Very great team! They really helped make sure our escrow was smooth
I started the process with 40+ days to closing and voiced I wanted to have the approval done ahead of time so I wasn't dealing with anything the last couple weeks. Instead they drug their feet. The biggest issue is you make people lock into a rate even if rates drop. That's why the company is rated lower than the people.
Response from Veterans United
Hi James,
I’m really sorry to hear that the process didn’t go as smoothly as you had planned, especially given the extra time you allowed to try and avoid last-minute stress. I can imagine how discouraging it must have been to feel like things were dragging out when you were trying to get everything done ahead of time. That kind of pressure in the final weeks before closing is something we definitely aim to avoid.
I also hear your frustration about the rate lock situation. It’s tough when rates drop and you’re locked into something higher—that’s never easy to deal with. While I can’t change what happened, I’d be happy to dig into your experience further to see if we can offer some clarity or helpful feedback.
If you’d be open to chatting more, please feel free to reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com. We’d love the chance to help.
Everything went so quickly and smoothly with my team. Jenny Love definitely went above and beyond to make sure we made our closing date for our purchase. Personally having worked in the mortgage industry for many years, I appreciate the knowledge, efficiency and amazing customer service from each and every person I encountered at VU! Thank you all for making our dream of a lake home come true!
I began by reading the online reviews, leary of self preservation with false reviews. From the moment someone picked up the phone until closing they have been with me! The knowledge, professionalism and genuine customer service with this company is so very rare these days. When I received the clear to close it felt like I should have bought us all a 6 pack. That is how often and closely this team worked with me! You absolutely will not be disappointed!
Over the past 2 1/2 years I’ve been working with Veterans United to get a home loan and get into my first house. The loan part was quick and easy, and Veteran’s United also made closing on a house simple and quick. The long part was the massive shift in the housing market and personal life changes, to be ready to get in a home. The loan team worked very patiently with me on that, they were always understanding and helpful. When the time finally came where I decided to buy, they made the process easy and I couldn’t be happier. Now I’m a first time homeowner and it really is thanks to the loan team for doing the heavy lifting for me.
My teams is the best!
They were very proactive and very profesional at all times. I will always go with Veterans United when buying a new home!
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Scott and his team were incredible throughout this entire process. Their knowledge and professionalism were truly commendable. I am extremely happy to have been able to work with Veterans United and this team, in particular, on my home buying journey. Thank you for all of your help!!!
Overall, amazing experience. Home buying is stressful enough as is, but my team made it so much less so. Guided me in the right direction with a plethora of knowledge and great attitude! Thanks guys!
Veterans United was recommend to us by our daughter (Air National Guard) and son-in-law (Active duty Air Force) who had just recently purchased a home as well. Jodi was always available and responsive to any questions and keeping with the long checklist of all tasks to be completed. No matter the time of day or night she always kept us informed of our progress and always seemed as excited as we were as we drew closer to the closing date. We were quite surprised and love the house warming gift we received as well. Thank you all for helping achieve our goal of obtaining our forever home!
Everyone was great and helpful.
I will use VU MOVING FORWARD FOR ALL HOME BUYING AND REFINANCING
