Seemed to be too many hoops to jump through when we are a well qualified buyer with top credit scores. Requests to get Retirement Orders, A signed letter from a Commander (in this case a General) and the Retirement pay calculator was redundant and very demeaning. Especially when we could just purchase the property with cash and our $1.6 million in investments were not even taken into account. This was after our loan officer said the letter from the commander wouldn’t be required.
Response from Veterans United
Hi Stephen,
Thank you for taking the time to share your experience. I can understand why this process felt frustrating, especially when additional documentation was requested after you were told certain items might not be needed. Receiving conflicting information and being asked for multiple documents can make an already stressful process feel unnecessarily difficult.
I'm sorry that your experience left you feeling discouraged and disrespected. While documentation requirements can sometimes change as a loan moves through the review process, it's important that expectations are communicated clearly and consistently along the way. It sounds like we fell short of providing that clarity in your case.
I'd appreciate the opportunity to learn more about what happened and review your concerns in greater detail. If you're willing, please contact our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can look into your experience further.
The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday. If you reach out outside those hours, we can typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
You can't go wrong with Veterans United. Great lenders, very understanding and patience. Helped me understand the whole process as a first time home owner. Communication was smooth. Greg was always available to me. I am so glad I went with them as my lender.
Crystaline and Lani were superb!! Every question and concern my wife and I had, they were there with reassurance and answers. This was my wife and I first home purchase and we had a very interesting case but through it all everything worked out and we got our keys.
Thank you ladies! Cheers to you.
VU got the job done quickly, Professional, responsive, and truly dedicated. If you want someone who will fight for you, this is the one.
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Despite the lack of availability of being consistent with communication due to long hours of work on my end, Brice did an absolute OUTSTANDING job working alongside with my realtor, kept me on my toes and on time with all requirements, deadlines, and consistent communication with everyone being aware and in the loop. Would highly recommend others to work with Veterans United. Thank you for caring and helping me with the process of purchasing my first home!
Derek is the man when it comes to ur loan
Be prepared for a lot of steps... and remember to be patient. A lot of things about the process may not make sense, but once you reach the end you'll be able to see what those were about. Check your email often - throughout the day - and respond to things from them as quickly as you can to help keep everything running as smoothly as possible.Don't go crazy buying stuff for the new house until AFTER you've closed and gotten everything connected, hooked up and paid for - the power, water, etc. Remember, things can fall through on you until after everything is signed at closing.
honest, easy to work with, efficient..
The VU team was amazing!!
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I cannot say enough wonderful things about Don Smith! From our very first conversation, Don demonstrated exceptional professionalism, extensive knowledge, and genuine care. As a first-time homebuyer, the process of purchasing a home felt overwhelming at times, but Don made it smooth, straightforward, and stress-free.He took the time to carefully explain all of my options and patiently answered every single one of my questions—of which there were many, often on a daily basis. Don was always responsive, attentive, and kept me informed at every step along the way. It was clear throughout the entire process that he truly had my best interests at heart.
I am so grateful for Don's patience, understanding, and dedication. Thanks to his hard work and expertise, my experience was nothing short of outstanding, and I couldn’t be happier with the outcome.Honestly, I can’t imagine going through this process again without Don by my side as my loan officer/rep. He has set the standard incredibly high for anyone else in his field. Kudos to Don for doing such an exceptional, outstanding, and extraordinary job!
Working Veterans United team has by far exceeded our expectations when it came to buying our first house. They were quick, professional but concerned and caring. They kept the whole process moving forward in a timely fashion. We are still in shock how fast we became home owners!! Thank you Veterans United for helping us buy a home that we always dreamed of!!
Extremely helpful throughout entire process!
Highly recommended
I am still in awe of how accessible and kind Austin and his team were. Whenever I had a question or idea, they responded instantly and thoroughly. Austin and his team were reassuring when things got intimidating, congratulatory when we got it done, and wonderful overall.
