In the past I have tried to use my VA Home Loan and was forced to go with higher conventional loans, due to perceived or actual administrative overwhelming requirements to gather with limited time. This is my first VA Loan and 6th property purchase. The experience was manageable with a step by step simplified process.RECOMMEND!!!
Kat/Jens and the entire VU staff that I interacted with were consummate professionals. From the abundant communication with my loan specialists to the ease of setting up utilities and movers, right down to my change of address, Veterans United exceeded all of my expectations!
I also worked with Kyle Kroll and Lani Kelly. They were both great to work with and on top of everything, ensuring the process went smooth and on time. They both did an exceptional job and I appreciate the hard work they put in for me.
Veterans United made it quick and painless. I couldn’t ask for more.
Veterans United is hands down the best company to work with when you are looking to purchase a new home. Their staff are knowledgeable, friendly and professional. I never felt like I was just a name on a contract, I felt like I was a friend or family that they were trying to help get the best possible end result they could. I would highly recommend Veterans United to all my family and friends that may be in the market to purchase a new home.
My first time buying a home and going through the VA over all was a pretty smooth process, would have been better if there was more verbal Conversations other than everything being sent through email, I’m old-school and prefer to speak over the phone not sit on my computer and read emails all day.
Response from Veterans United
Dylan, we appreciate your honest review. You have helped us understand one critical way we might improve our service. We do understand how the home buying process can get confusing, especially for the first time. So much effort goes into every loan application to meet expectations for communication. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time.
Alex and Madelyn were helpful in answering all our questions and always quick to respond. They made the entire process easy.
Overall there was made stoppages during the loan process.....none of it from your company....it was eternal things on my end. It was a great experience and will recommend your company to others of they looking for a VA home loan. Thank you
Veterans United was by far the easiest and stress-free company to work with. Absolutely recommend to anyone looking for a friendly and efficient lender for their home buying process.
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I have used Veterans United several times to acquire my VA mortgage and the process from start to finish was exceptional! Jon’s team was fabulous to work with. Knowledgeable, courteous and professional. Could not have asked for a better lender experience.
VU is dedicated to walking you through the process of buying a house. It can be daunting. They keep up to date with the current laws and underwriting requirements. I have used them a few times and I will continue doing so. They are, in my opinion, extended family.
