I was not impressed with the escrow company as when they requested the initial deposit they emailed me in the afternoon on a Friday expecting funds for the following Monday knowing that bank wire transfers take a few business days to go through causing me to stress about potentially loosing the house if the funds weren’t in on time. Then for closing they never reached out to inform me what type of transaction they would accept causing me to get the keys later than expected as I had prepared money orders for the signing of papers as wrongly instructed. I feel they could’ve reached out to make sure things run smoother than they did, they were the reasons for my stress and the only mishaps that occurred during the whole process.
VU came highly recommended, but they did not live up to their billing.
Response from Veterans United
Dale, We would like to invite you to reach out to your Client Advocate team here at Veterans United to discuss further details on your recent experience. Providing information to our team will help us assist in training and education that will better assist further veterans. Thank you and thank you for your service.
Thank you so much for making my first home buying process such an easy process.
Thank you for an excellent home buying experience. VU does everything well. I will recommend Veterans United to everyone I know looking to buy. Thanks.
I was extremely happy and proud with the Veterans United. Since this is my first time to purchase a house, Matt and his team have make things so much easier throughout my loan process. I highly recommend them for being the true professionals! Thank you so much!!
Veterans United is top notch! They treat their customers perfectly and are super accommodating and help with the customers every need! Thank you Veterans United!
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James Vance was also exceptional.
Veterans United made everything was so simple. They set me up with a local realtor and were attentive to my needs and wants. My entire Veterans United loan team was great. Thank you for a pleasurable home loan/buying experience.
