VU does a great job making the process simple and welcoming to everyone. No matter what you think you can do or not with what you have, VU will be patient and ahow you how to make your goals possible.
Joedi Herzog, our concierge, was spectacular. She reached out to us many times just to be sure we didn't have any question, and to offer any assistance required. She even got us all the information concerning water, power, tv, and garbage at our new home. Above and beyond the call of duty.
An amazing experience
If you interested in purchasing a home please let Veterans United help you. If everyone and I’m sure they are anything close to Mallory Take your experience at purchasing a home will be one of the best you’ll ever have. I promise you that.
We are blessed and thankful to all parties involved!!
Positive experience
I wanna say thank you to everyone who was part of this journey with me. It was an amazing experience. Thank you for taking all my fears of home buying away. Truly an amazing organization.
My experience with Veteran United it was really smooth, it was straight to the point, Any question I got Dan was always available to help me understand the whole process. It was a really nice experience.
The online signing of documents was extremely convenient.
From my first call to Veteran’s United about applying for a loan to closing , I had a very knowledgeable team to guide me through the entire process . The team eliminated the stress of buying a home . I would like to thank everyone for their help .
Very easy to complete the loan process, loan specialists were always available when we had questions.
Don't go through this company if you plan on doing a conventional loan. The appraisal company they go through (Opteon AMC, inc.) is incompetent and nearly caused the loan to not close. The appraisal was a month late and charged 1800 bucks. It took 56 days to close. Vets united did give a credit of 470 but didn't help with the three additional extension fees. Overall increased my loan cost and blood pressure.
Response from Veterans United
Nathaniel, your feedback matters. It is our desire to carry out the lending process in a way that provides genuine care, respect, and professionalism to each and every client. Our commitment to serving you is unwavering. The transition to home ownership presented unexpected challenges, and we understand the hardships that resulted from your appraisal process. While working hard to serve you, truly, we regret having fallen short of your expectations. Regarding other opportunities that we may to improve our service, we would love to touch base with you to learn more. A member of our Client Advocate team is available to speak with you should you wish to further help us improve for future customers.
You’ve gotta try Veterans United at least once. It can potentially be the best thing you’ve ever done for yourself!
Veterans United got be from buyer to home owner by our closing date. Awesome job everyone.
If you’re pursuing a VA home loan, Veterans United will probably take good care of you. If, however, you’re pursuing a conventional home loan, I recommend going with another lender.
Response from Veterans United
Thank you for being honest with us about your loan process, Matthew. We learn the most when we listen to our clients, and we hope to learn even more from you soon. Our Client Advocate team is available to talk about what may have created confusion, delays or miscommunication for you during your process. It is our goal to use your feedback to improve the service for folks down the road regardless of loan product type. We would love the chance to discuss further with you and explore ways that we might improve our customer service in the future.
At first the dashboard seems very un-individualized… but after you register it makes the process seemless!
Overall was very happy with the experience.
