Thank you all. The experience was simple and easy. Very professional and helpful the process was very easy.
Exceeded My Expectations! Jordan My Loan Specialist was The Best. Kept my Wife and I informed every step of the way. There isn’t a Rating System that could adequately rate how truly satisfied we are with Veterans United Loan Process and Our Loan Specialist. Thx VU
Outstanding service! I can’t been my happy with the results. Thanks again Veterans United
Highly recommend.
If all the Veterans United teams are this efficient any veteran world wide will be able to own the home they want
The whole processed seemed to be slowed down by bureaucratic red tape, completely unnecessary. I had a loan concierge. Not sure what that is or his purpose. My loan specialist was nonexistent, and her assistant who seemed to be handing our loan was out of the office more than she was in. The whole process was way to slow.
Response from Veterans United
Hi Richard, We appreciate your comments immensely, and we know how tiresome it can be to tackle paperwork head on each day. It is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. We apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home. Please reach out to us if you would like to discuss your experience further.
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Mr. Glenn Leach was outstanding, he answered all my questions and concerns immediately. He is the one that reached out to me to even tell me about the refinance and it's benefits to begin with. High recommend he's services to everyone.
Chris was very helpful with the process. I almost gave up at one point, but he continually reached out to me.
I want to thank Kris and his whole team, for all of their hard work and making sure we took full advantage of the VA loan benefits.
My team and team leader was the best. If ever needed I will call on Veterans United again and again. Great home loan experience.
