This was my first time buying a home and I cannot imagine doing it without Veterans United! Everyone I worked with was outstanding. Very competent, thorough, and proficient. I received all the attention and assistance I needed, plus they went above and beyond. I was told what to expect every step of the way, and that really made the whole process smooth. My loan officer, homebuying concierge, and real estate agent were all professional and personable. I cannot think of anything they could do to improve--my experience was simply excellent!
I had a great experience being a disabled vet and a single woman I felt safe
The only issue that held me back from an overall 10 arose during closing. I was closing while using a power of attorney for my husband. VU gave the title company instructions for me to sign using certain verbiage which matched the power of attorney, but then VU rejected the closing documentation because they preferred different verbiage (although the verbiage would not have have changed the overall meaning). It took an inordinate amount of time and required me to complete the entire closing a second time. If you're going to provide instructions, you should accept documentation that follows those instructions.
Great! Easy to use portal. Would recommend
Veterans United has streamlined this process that took most of the home buying stress away. The to do list is updated as needed and it keeps everything flowing in a timely manner.
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Veteran’s United are experienced in military moves and transitions. Their staff was educated on VA loan requirements and ensured that our transition to our new duty station would be as smooth as possible. From actually buying the home to lining up our utilities to getting discounts on our insurance - they helped us do it all.
Was a smooth and easy process. All options were laid out clearly and the team was always communicating. Was very happy with the process and overall experience.
Based on the slow communication and lack of transparency and urgency in the process, I did not feel valued as a customer and would not recommend Veterans United.
Overall great experience and would highly recommend veterans United!!
Jakob also lent his expertise and made this process easy.
Can’t say enough good about the team. Excellent support.
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The whole team was amazing. They were able to get me in the home I wanted.
Excellent customer service.
You all did such a wonderful job with getting everything to me in a fast and easy way. This process was so simple! I had no idea what I was getting into at first but you guys sure made this possible for me. Thank you so much!
I'm a Navy veteran 64 years old. I had never bought a home.
The crew at Veterans United made me feel comfortable at every step.
A special Shout out to David Smart and Andrew.
Thank you so much!! I have a forever home now.
