All and all great experience. Improvements would be answering questions quicker. One negative thing we experienced was having a very important question ignored for sometime, we had to keep inquiring about said question and im not sure it ever got answered.
Happy to have finished the purchase of my house. Looking forward to a new beginning in the new house. Just think that all parties on the same page working towards a common goal of helping a new home purchaser be as comfortable as possible from start to finish.
Response from Veterans United
Thank you for this information Alan. We appreciate your comments immensely, and we know how confusing it can be to tackle paperwork and other requests. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. Working together as a team is essential and we have established means to prevent experiences like yours, therefore it would be helpful to learn what may have caused you to feel this way. You did a phenomenal job, and you have earned the opportunity to rest in your new home! It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We would like to invite you to reach out to your Client Advocate team here at Veterans United to discuss further details on your recent experience. Providing information to our team will help us assist in training and education that will better assist further veterans. Thank you and thank you for your service.
Great home buying experience and Veterans United truly understands what it take to represent Veterans. I highly recommend that you contact Brian Bradley or Kelly to start your home buying process.
I would not consider using any other company for a loan. Everyone I dealt with I would give a 10 out of 10.
Working with the people from Veterans United was a very pleasant experience. This was my first home buying experience, and they were very helpful to me. I would defiantly recommend them to anyone looking to buy a home in the future.
I am so grateful for Veterans United!! From start to finish, the whole process was smooth, easy, and done in a quick and timely fashion. From my loan officer to my realtor and everyone working behind the scenes, thank you so very much for everything!! Thank you for helping me make my dream of owning a home come to fruition!!
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