I loved Andy and Ella, frankly if we could remove the last 3 days of the home buying process this would have been a 5 star review. That said the last 3 days and the utter crap I was put through to close my loan was the worst experience of my life, I feel like the entire process leading up to that is now tainted. How can you give clear to close two weeks before closing and then the day before closing create a nightmare like you did. The day of closing instead of being the happiest day of my life was a complete nightmare, 7 hours at the closing table with my movers packing my old home up not knowing if this was even going to happen. You left me begging for help and feeling lost and alone with the people I had grown to trust not even returning my calls. So you ask if I would tell someone to use veterans United??? I would stay you can’t trust what seems like a flawless process not to unravel at the 11th hour and become a nightmare. No one should be put through what I experienced.
Response from Veterans United
William,
I’m so sorry for what you went through. I was able to catch up with Josh and am relieved you hung in there. Our Client Advocates will continue to be in your corner should you need anything else. We’re here to help and thank you for letting us serve you all the same.
Sincerely,
Kendra, Client Relations
The team at VU made the home buying process a breeze. As first time homebuyers, we were nervous about what to expect. Out VU team quickly made us feel confident and were patient and responsive throughout. They even managed to get us a refund at closing. Highly recommend! We’ll definitely be using VU for our future home lending needs.
We had a great experience. Would highly recommend using them and will use them again if we buy another home in the future. Aaron Hays is amazing to work with.
Veteran's United is best way to go if you are a veteran looking to buy or refinance a home. Great team work.
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I'm a first time home buyer, and all the experiences that friends and family have had with their own home buying have always been borderline nightmarish, so I didn't know what to expect going into this process. Veterans United made this experience so amazing! Everything was smooth and the team was knowledgeable and efficient. They always had the answers and the best customer service making this process a wonderful experience. Will never stop recommending Veterans United!
Veterans United did an outstanding job guiding my family and I through buying our first home. I highly recommend them because of their unmatched support and dependability.
Great team great work love to see it
Everyone was so prompt and on top of everything. All of my questions were answered and everyone was very knowledgeable. A huge thank you to everyone on the team you all were absolutely fantastic! :)
I would highly recommend working with Veterans United. Rick Bridgman, Kayla Rice and the entire Veterans United team were extremely helpful and knowledgeable going above and beyond with what was expected. The experience was smooth and easy.
My loan experience with VU was excellent and all I could ask for. We are enjoying our new home and were able to close almost two weeks early. Thanks so much.
Veterans United was amazing to work with! Made the process easy and smooth. I never thought I would own a home but they made it possible.
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Experience first-hand why 352,908 homeowners give us a perfect score!
Veterans United is the best way to go when you're buying a home hands down!!
Everyone was very helpful the whole time
Fantastic group! Thank you so much for all your help getting us into our forever home! Fahad & his whole team were amazing at doing everything so quickly!!! You guys are the best!!
The entire team at Veterans united deserve 11 out of 10 stars for always going above and beyond for me . My Loan officer Candy was with me every step of the way easing my fears, and was always available within minutes if I had a question. It was very evident that Candy was a perfect fit for her job and enjoyed helping Veterans!! The entire process was made very easy and convenient with the website and text messaging!! Thanks to Meredith, Kimberly, Adam and Arlem also for being available quickly when needed, and for all your valuable help!!
I would recommend veterans united to all my veterans friends.
I was a first time Homebuyer, trying to purchase a House at my next duty station. Hoping that I would get a very helpful and professional to make me understand the process. Matt Landis was my loan officer during the process. During the last week of me trying to close the house. He lacked the professionalism of trying to help and being impatient at times. I had questions and he was kinda being rude with the way he answered. He had appointment that one day and said he had five mins to talk. While I was talking he said he had four mins. So I told him just go to to your appointment. He was showing that he was annoyed of me asking questions. There were times I would text him to call me and wont receive a call. He felt confident that we were going to close and didnt feel the need to help. This is a very bad experience that I had to go through and don't want anyone else to be in this situation again.
Response from Veterans United
Thank you for writing, Jonathan.
We don’t want it to either and appreciate you sharing with us. Your feedback is invaluable and helps us follow up as needed to hold ourselves and our teams accountable. Client Advocate will still be in your corner if you need us for anything else. Reach back out anytime.
Sincerely,
Kendra, Client Relations
